All business telecom & IT solutions in one place

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1 All business telecom & IT solutions in one place

2 Welcome! we are Pescado About us Our journey Business mobiles Account management IT support Business mobiles Telephony solutions 23 Our customers Office connectivity 24 Customer reviews

3 Taking communications to the next stage Pescado s intelligent portfolio of services are efficient and flexible by design Pescado have an in-depth understanding of business telecoms solutions and IT services. We work hard to really get to know your business. We will work with you as a trusted partner to assess how we can help to support your business telecoms and IT services so you can concentrate on what you do best running a profitable, productive and happy company. We appreciate that whilst we eat, sleep and breathe technology most of our customers don t. If you are looking for a provider that will keep the explanations simple, even when the technology is anything but, then you have come to the right place. We pride ourselves on presenting the right telecoms and IT solutions. We have more than one network, multiple solutions, hardware suppliers, hosted offerings in our portfolio. We have worked alongside a wide range of businesses across a variety of industries to help them find the perfect solution for their business. We can guide you every step of the way with setting up your business telecoms, business mobile phone contracts and office connectivity. We also offer comprehensive IT audits, data backup solutions, cloud solutions, IT security, IT support and much more. Get in contact to see how Pescado can help your business run smoothly. 1 2

4 Fraser Watson Managing Director We have come a long way since our days as a team of 3 at the technology centre in Ellesmere Port back in It has been an exciting journey and I am tremendously proud of what we have achieved. Buying our new offices in 2016 and moving in early in 2017 has had a huge impact on the services we can offer our customers. The demonstration suites are in high demand and its great hosting customers, getting them to meet the wider Pescado team. We have a unique offering in being able to make a business s technology work seamlessly from connectivity such as business grade fibre, server maintenance and support right through to mobile handsets. Customers love the fact we talk about their business technology in a language they understand and which is focussed on helping them achieve their own business growth objectives. It s our people and our commitment to great service that we believe sets us apart. Every we send to a customer, prospect or supplier asks them to let the Big Fish know how we are doing. We really want them to do just that. The feedback we get is invaluable, we love great feedback but appreciate we can always improve

5 Our journey Business grows The year of Vodafone Accredited to O2 approved partner Awarded Vodafone Gold Now selling Vodafone agreements partner of the year Promoted to Vodafone Platinum Partner IT services added to portfolio The business moves to Chester Bought new premises in Ewloe EE direct business partner Training and demo suites for customers Launch of managed connectivity services Team of 63 people New connectivity & telephony service desk Customer satisfaction programme launched State of the art CRM system implemented Team-building trip to Marbella 10 successful years, here s to the next 10! Pescado is born A team of three - Jonny, Fraser & Paul Technology centre Ellesmere Port Selling O2 & Orange contracts to business Move to bigger premises Team of 25 people Awarded Vodafone Gold partner of the year VOIP cloud telephony added to portfolio Formalise IT service and support function New IT support desk offering customers one stop for all their business technology needs. Invested in new connectwise CRM TTI system. Remote & onsite engineers with Microsoft Gold Partner accreditation. Awarded Vodafone Total Communications Partner Launched Pescado Rewards platform Technology Uncovered Webinars launched Customer satisfaction programme launched Team cycle, run and row 776Km raising 4,245 for Claire House Children s hospice Pescado Threat Intelligence added to the portfolio

6 Reliable, expert, load-off-your-mind IT support IT Solutions and Services Network planning, cabling and installation, IT support and security solutions we provide it all With over a decade of experience providing expert IT solutions to a wide variety of businesses, Pescado are well-placed to provide complete IT solutions to match the specific needs of your company. Pescado have offices in Ewloe and Northern Ireland but provide our comprehensive IT services throughout the whole of the UK. A qualified Microsoft Gold Small and Midmarket Cloud Solutions Provider, we are at the forefront of technology. We understand the ever-changing needs of modern businesses and we adapt quickly to deliver the right service and solutions. IT Support & Maintenance Pescado provide a range of managed IT support, maintenance and pay as you go services. Supporting businesses of all sizes, ensuring the services recommended and delivered help drive efficiency and productivity. IT Security Having a business grade managed IT security solution is now a must for businesses. Pescado have a suite of solutions to address and Network security protecting your business from the growing threat of cyber attacks. Network Planning Consultancy Whether you are planning a Network for 5 users or 200 users, the Pescado team have the expertise to plan and execute an installation to fit your requirements. Services include: network assessment, installation and testing. With over a decade of experience in the IT industry and continually training and investing in new technologies Pescado are ideally placed to make sure customers get the very best from their IT. Pescado take the time to provide clearly explained helpful advice, design and planning around all aspects of IT

7 Helping businesses make every conversation count Telephony Solutions A smart, reliable and feature rich office phone system is crucial to your business A high quality, reliable office phone system is essential for the successful running of your business. It ensures good lines of communication with customers and between staff. Whatever the nature of your business, office phone systems will always be a priority and whilst we all use and mobile a reliable office phone system is still crucial to running an efficient and professional business. At Pescado we get to know your business, enabling us to have an in-depth understanding of your communication needs. We can then provide the ideal office phone solution, whether that be through traditional calls and lines and on onsite PBX or the latest VOIP solution

8 Let s look at the options Vodafone One Net A secure cloud-based phone system, One Net Business joins up your landline and mobile communications so that you re always connected. Reliable and future proofed Adaptable - you take control One bill, no hidden forwarding costs. Flexible - never miss a call again Traditional calls and lines If traditional landlines are exactly what you are looking for, we can offer a range of competitively priced reliable connections to meet your business needs Reliably connected Easy to switch Competitively priced Works with your existing PBX SIP SIP is a powerful and highly flexible solution which can aid in streamlining business communication costs and provide a high quality of service. Built in resilience features Reduced call costs No need for a separate line for your calls Local numbers wherever you are located Pescado Ola - Hosted Telephony Pescado Ola is a business communications solution with the latest services and applications delivered from the Cloud. Bringing teams together, whether they are in the office, on the road or working from home. All users have a range of sophisticated IP handsets, desktop and mobile apps to maximise their productivity and enhance the usability of the service. Web based portal management Multi-site and remote worker support PCI Compliant 11 12

9 Empower your business with a high speed business connection Connectivity Solutions From fibre to ethernet, we ve got the technical knowledge and expertise The world of technology is always changing and at a rapid pace. In fact it changes so quickly, since you last checked, your connectivity options they will have almost probably changed. A whole new world of choice could be available to you when it comes to your business connectivity. This gives you the perfect opportunity to look at technical solutions and systems that before now, you just wouldn t have had access to. Whichever service you opt for from ADSL to WAN solutions, rest assured that Pescado only use the best carrier networks. Our relationships with multiple tier 1 carriers ensure we always deliver great quality connections. What we offer Fibre Broadband Leased Line WAN Fibre to the Cabinet (FTTC) and Ethernet over Fibre to the Cabinet (EoFTTC) solutions offer a step change from ADSL. With download speeds up to 80Mbps these business grade services are great value solutions backed up by SLAs Leased lines open up a whole range of cloud based solutions for your business. These dedicated scalable connections are available in speeds of 10Mbps to 10Gbps. With the ability to segregate bandwidth for different purposes a leased line allows you to prioritise your business critical operations. A WAN network is a sophisticated solution which will guarantee the best possible level of internet connectivity for large organisations and businesses with multiple locations, offering a fast and secure private network. Ideal for multi-site businesses that need to share data privately in a secure and protected environment

10 Solutions that are tailored to your business needs Business Mobile solutions We work with businesses of all shapes and sizes to fulfill their business mobile phone requirements. We have the strongest relationships with all business mobile network providers, and it s these key partnerships which give us the flexibility to offer such a wide range of business mobile phone packages. Our extensive product knowledge puts us in a strong position to give you impartial, expert advice on which business mobile phone solutions work best for your organisation, based on your wants and needs. We are not tied to a single network so you can be confident we are giving you the right advice. We manage over 45,000 connections this means we have huge negotiating power with the networks, which we pass on to you the customer. Pescado have also developed a structured account review process for all customers. Although mobile network billing is online and available, Pescado s formal account reviews allow your management teams to quickly see what their business mobile users are doing at any stage. We ll help you choose the right mobile phone plan for your business. From data packages to mobile device management Pescado can guide you ever step of the way in selecting and integrating your new business mobile package

11 Let s look at the options Vodafone Total Communications Partner Since the beginning of 2014 Vodafone have invested around 2 billion in its UK network and services. With over 400 Million customers globally you can be assured that Vodafone are a proven pair of hands for your business. EE EE had the first 4G network in the UK and are presently investing millions in improving voice calls, continuing its rapid 4G rollout and updating its 2G and 3G networks. Whether you are in a city or a village, EE have your business covered or will soon. Plan.com Plan.com technology platform allows Pescado to build tariffs tailored to your individual business needs. Utilising O2 s intelligent self-optimising networks to ensure the best possible coverage. Mobile Device Management Take the hassle out of managing your companies mobile devices with MaaS360 from Pescado. This single platform gives you the ability to configure and protect your smartphones and tablets all from a single screen, whilst restricting or allowing your chosen applications

12 Account management Meeting and exceeding your expectations are at the heart of our exceptional customer care. Our Account Management team are highly skilled and customer focused with a wealth of industry knowledge and experience. Customers are assigned their own dedicated account manager who will aim to develop a longlasting relationship with you and your business. Pescado invests heavily in systems and processes to ensure Account Managers and Customers get the information they need quickly and efficiently. Account Managers perform formal and adhoc account reviews, offer commercial advice as well as the latest industry knowledge. Your Account Managers focus is to ensure you are well looked after, and you have the best possible experience of working with Pescado. Natalee is one of our 65 strong team focused on providing the very best levels of customer support

13 We re always at your service Meeting and exceeding your expectations are at the heart of everything we do Our dedicated customer support team consist of experienced and highly trained advisors who take full responsibility for all aspects of the daily service to support your account. Whether it is a simple sim swap, a change on a firewall or a telephone configuration change, the team are available from early until late. All Pescado support teams are fully qualified with professional certifications and are constantly trained and reviewed on new technologies. Our service level Agreement demonstrates our commitment to client support and outlines our resolution times. We constantly monitor our performance against our SLA to make sure we are continuing to meet the needs of our clients. We re proud of our performance. 98.3% of mobile and telephony cases are resolved within our SLA and 99.6% of technical tickets are resolved within SLA

14 We love Pescado customers We have worked with Pescado for a number of years. The reasons? Our business is expanding rapidly, we need a communications partner who not only gives us great, impartial advice, the best commercial deals and the right solutions but back it up with a service offering that is second to none. Yunus Waka, Head of IT, SRG Apparel PLC We ve worked closely with Pescado for a number of years. They offer a fantastic level of service and are always incredibly helpful, efficient and very professional. It s a pleasure to work with Pescado. Flowtechnology UK would highly recommend them to anyone looking for a reliable telecoms provider. Cheryl Philbin, Company Communications, Flowtechnology UK Working with Pescado has been a really positive experience. For someone who doesn t really understand IT, their friendly staff are always on hand to explain and advise me when needed. Our Account Manager, Jonathan Bryson, is very attentive and knowledgeable and we have built a strong working relationship in a very short timeframe. I have full faith in the team at Pescado and trust their expertise and advice. Everyone I have come into contact with since working with them has been super friendly and patient as I get up to speed with any developments. Thanks for doing a great job guys! Aisha Riaz, Commercial Manager, theeword 23 24

15 HEAD OFFICE Pescado House, Lakeside Business Village, St David s Park, Ewloe CH5 3XJ NORTHERN IRELAND OFFICE 40 Montgomery Road, Castlereagh, Belfast BT6 9HL customersupport@pescado.co.uk Telephone: Calling from abroad: Web: customersupport@pescado.co.uk Telephone: