Pipe Fitters Local Union #211

Transcription

1 Pipe Fitters Local Union #211 A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

2 Thirteen of the most common treatments associated with freestanding ER s were also among the 20 most common for urgent care clinics. In cases in which the type of procedure overlapped, the total price per visit was 13 times higher in freestanding ER s. The study was funded with a grant from the Texas Medical Center Health Policy Institute, with researchers from Rice, Baylor College of Medicine, the University of Texas Health Science Center at Houston, the Michael E. DeBakey VA Medical Center and BCBSTX.

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4 Free Virtual Visits

5 When to Use Virtual Visits Non-Emergency Medical Conditions Allergies Cold and flu Earache Fever Headache Insect bites Nausea Pinkeye Sore throat And more Pediatric Care Cold and flu Earache Nausea 5

6 The Time for Virtual Visits Is Now A virtual visit is, on average: $70 less than an in-person PCP visit $130 less than an urgent care visit $730 less than an emergency room visit 2 FOUR OUT OF FIVE smartphone users would like to interact with a health care provider via mobile phone 1 Average wait time to schedule a new-patient visit in a large city: 24 days 3 Average wait time for a virtual visit: 20 minutes 4 Pipe Fitters Local 211 is providing virtual Visits FREE to the member. Call: (save it to your favorites now) 1 Judy Mottl, FierceMobileHealthcare.com, June 29, BCBSIL Analytics Team, July 2017; savings based on allowed amounts 3 Merritt Hawkins 2017 Survey of Physician Appointment Wait Times and Medicare and Medicaid Acceptance Rates 4 Based on 14,000 MDLIVE consultations, June CDC and National Institutes of Health, 2014, 6

7 How Virtual Visits Work BY TELEPHONE Call MDLIVE customer service 24/7/365 Speak with a care coordinator to confirm a virtual visit is appropriate and be directed to a list of eligible doctors to select from Automatically connect with an available doctor or schedule a future appointment BY ONLINE VIDEO Visit MDLIVE s website and log in with username and password Receive system assistance to confirm a virtual visit is appropriate, and view a list of doctors using specialty, language, gender, location or next available doctor criteria Automatically connect with an available doctor via online portal or schedule a future appointment BY MOBILE APP Log in to mobile app with username and password Receive system assistance to confirm a virtual visit is appropriate, and view a list of doctors using specialty, language, gender, location or next available doctor criteria Automatically connect with an available doctor via smartphone or schedule a future appointment Note: Service availability and communication mode dependent upon member s location at time of service. MDLIVE, an independent company, operates and administers the virtual visit program and is solely responsible for its operations and that of its contracted providers. 7

8 Register Via Online Assistant Sophie Text BCBSIL to Tap the link to connect to Sophie. Tap Let s Chat to launch registration with Sophie. MDLIVE, an independent company, operates and administers the virtual visit program and is solely responsible for its operations and that of its contracted providers. Sophie and the online virtual assistant are owned and operated by MDLIVE. 8

9 One-Time Account Activation from MDLIVE Website Visit mdlive.com/bcbsil and click Activate Now Follow the prompts: Member Registration* Verification Create Profile Security Settings Sign-Up Complete *Member will need BCBSIL ID card available to register from mdlive.com. MDLIVE, an independent company, operates and administers the virtual visit program and is solely responsible for its operations and that of its contracted providers. Screen images are for illustrative purposes only. 9

10 BCBSIL Mobile App Choose Find Care in the app to enter Blue Access for Members SM (BAM SM ) to find doctors, view cost estimates and more To download the app, go to Google Play or App Store or text BCBSILAPP to

11 Accessing your data and Provider Finder Go to bcbsil.com and log in to Blue Access for Members SM (BAM) Enter your User Name and Password, or click Register Now if you are a new user ILLUSTRATIVE PURPOSES ONLY 11

12 Provider Finder Overview How much will a procedure REALLY cost you? The Provider Finder shows expected out-of-pocket costs for 1,600 specific procedures* Based on actual benefit plan and BCBS contracted amounts Shows how much deductible / out-of-pocket amounts remain, even spending accounts Quality designations for facilities and physicians Enhanced provider demographics Customizable search, maps and directions Patient reviews on physicians Information about alternative locations *Cost information available upon log-in for members of PPO / CDHP plans 12

13 Cost Estimate: MRI of the Brain Expected cost range for you and PF 211 for this type of MRI Member-specific estimated outof-pocket cost results for each facility ILLUSTRATIVE PURPOSES ONLY 13

14 Provider Profile Provider contact information Overview for member Provider specialty and areas of expertise Patient ratings and reviews Industry quality rating Provider s education Industry awards and recognitions Office hours Provider s medical group and hospital affiliations Foreign languages spoken by provider and / or staff ILLUSTRATIVE PURPOSES ONLY 14