Focus on the core! Smartsourcing: Stay ahead by using the technology of year you live in!

Transcription

1 Focus on the core! Smartsourcing: Stay ahead by using the technology of year you live in!

2 Applying a clear strategy and goal structure can help an organization make smart decisions and maximize its relationship with its outsourcing partners

3 For some, outsourcing has made a powerful impact on growth, productivity and bottom lines Does it really matter? An overused definition says that by outsourcing the day to day back and middle office tasks, the executives have more time to focus on generating income. Entrepreneurs have long seen outsourcing as a strategy reserved for big business, but technology has made it a more accessible tool also for small to medium sized businesses--and for some, outsourcing has made a powerful impact on growth, productivity and bottom lines. As for larger organizations, recent researches suggest that almost every other major business in the world has outsourced some part of their operations.

4 The value proposition in Gadlang outsourcing model is that it makes sure a company gets business function that is more appropriately configured to its needs What s Smart? More businesses are outsourcing tasks these days because technology has advanced to the point of professionals being able to work from anywhere in the world, coupled with the availability and accessibility of extremely qualified professionals. Gadlang proposes an intelligent model that aims to eliminate the fear of outsourcing. The value proposition in Gadlang outsourcing model is that it makes sure a company gets business function that is more appropriately configured to its needs. What s Smarter? As a means to this end, Gadlang can design applications and services, at scale, that are readily and securely configurable to a client s specific environment, needs and business goals. Gadlang aims to help companies become cloud enterprises, or organizations that are more dexterous because they can adapt their business design on the move. As Gadlang Smartsourcing Vision compellingly puts it, Every outsourced function is now a dedicated support centre that is enabler of greater business outcomes. How do we enable you? An important insight embedded in Gadlang s vision is the concept that outsourcing is no longer a remotely based office but a focused centre of capability for nearly every business function now also accessed as a service over the internet. As a result of outsourcing with us you choose an intelligent partner that becomes from a third party to a dedicated support centre offering increased efficiencies and economies of scale.

5 Smartsource Back office doers Physical presence What does it transform? Front office coordinators All-time virtual presence Smartsourcing represents future of outsourcing. Unlike the traditional outsourcing where functions only served by employees below the middle line management were outsourced, the brand new definition supports the functions served by those and to the top level management to the governance of an enterprise. Disconnected users Connected customers Limited resource Global pool of resource Quality Governance Leadership Full-time employee Upgradable skill set Subject matter experts Middle Managers Internal employees Internal employees

6 Services BPO HR & Payroll Finance & Accounting Governance Support Services Other Business Support Services Managed Services Business Process Re-engineering Shared Services Insourcing Digitalisation Technology Enablement Big Data / Analytics Cloud Computing Mobility

7 Organizations that outsource are able to reduce the rate of their annual selling, general & administrative expenses by 3.5 percent within the first year of an engagement. On average, companies that outsource have 2.9 percent lower SG&A growth than their industry sector peers BPO HR & Payroll Finance & Accounting Governance Support Services Other Business Support

8 BPO HR and Payroll Legislative functions and contracts of employment Visa management and documentation HR Audit HR Admin (including standard templates, employee filing system virtual and hard, employee benefits and monitoring, HR Process Charts, employee detail changes, absence management, payroll, insurances, training & development, induction, appraisals and settlements) Employee Relations (including staff handbook, HR policies and procedures, compliance laws, performance management, staff induction program, disciplinary, terminations, reward and benefit program support) Performance management framework development and administration Integration with general ledgers, accounting and clocking systems Outsourcing company secretarial function Other Business Support Expense management Inventory management Warranty management Claims management Research and Analysis Cell site rental payments (Telecom) Bank s credit approval and monitoring process Finance & Accounting The most commonly outsourced services within accounting are payroll, accounts payable, and accounts receivable. Companies are moving up the value chain in the types of F&A functions they outsource. With Gadlang you can move from relatively basic transactional processes, such as accounts payable to more strategic functions, like budgets, forecasts and even financial controlling processes. Expanding the scope of outsourcing can multiply benefits, such as more information, more service and more cash. We believe in telling the story behind the numbers. Governance Support Services Governance Policy Development The policy framework that we provide includes Board Policies and Terms of Reference for the board, directors and committees. Board Evaluation and Assessment Services We provide board, committee, peer and self-assessment services to evaluate governance performance. Board and Management Workshops Our workshops present plans, goals and policies to enhance board and management relations. In addition to identifying the complementary roles of board and management, we also identify governance deficiencies and present solutions to resolve them.

9 We are the math behind a unicorn analytics company Services provided: Setup Advisory Accounting system set-up Policies and procedures Regulatory management Compliance Management Project Accounting and reporting One of the world s largest decision sciences and analytics firms which helps companies institutionalize data-driven decision making and harness Big Data. Accounts Payable Revenue Accounting & Receivables Payroll Month End Close Fixed Assets Accounting Financial Reporting Established In 1984 Revenue in USD 900Mn Global workforce 4500

10 Not long ago, outsourcing was simply viewed as a means to reduce various operational costs. However, as the current competition increased and new players also began to enter the market, wise organizations are now relying on outsourcing to both gain a competitive advantage while further expanding their global footprint Managed Services Business Process Re-engineering Shared Services Insourcing

11 Managed Services Business Process Re-engineering BPR involves a great deal of scoping, planning, and stakeholder management to understand the right processes to automate, reengineer or just leave alone. Most importantly, BPR starts with carefully defining the problem. Essentially, at Gadlang BPR is a problem-solving approach and set of techniques focused on defining the problem in terms of cost and impact. While this is not unique to BPR, BPR offers a robust set of approaches, tools, techniques and potential solutions that often puts the problem in perspective and uses metrics to achieve measurable and communicable results. Shared Services Gadlang proposes three models for shared services: Single function Shared Services for Accounting and Finance Initially transactional services (e.g. Accounts Payable, Accounts Receivable, General Accounting). Multi-Functional Shared Services With the success of singlefunction, shared Services silos by function emerged replicating the initial success (e.g. Human Resources, Procurement, Information Technology). Integrated Shared Services As many of the underlying elements and enablers are similar (e.g. Service and Project Management, Service Levels, Sourcing Methodology, Technology Enablement, Business Process Management, Knowledge Management) organizations may also prefer creating a shared services operating Unit, usually distinct from any particular functional area. Insourcing Insourcing the process of bringing back in-house the functions that had been outsourced. Insourcing seems to be more prevalent with manufacturing companies that hire labor and services from an external organization in order to cut costs and decrease their tax burden. Insourcing can also mean an organization building a new business center or facility which would specialize in a particular service or product. When do you insource? The drivers behind these decisions include: A way to remediate a troubled outsourcing relationship A healthy look at an old sourcing decision to find the right mix of in-house and outsourced services based on current business goals.

12 As you read this, cargo in over 32,000 containers on 30 ships are being tracked on our partners networks systems & processes A 40 year old conglomerate headquartered in Dubai, UAE) with offices in USA, Saudi Arabia, Oman, Kuwait, Sri Lanka, Pakistan and offices in 28 Indian cities combined with strong network partner's world over We designed their Strategy for their Global Shared Services. We now run and manage their Shared services with over 175 people in IT, Business Support & Finance Established In 1976 Revenue in USD 700Mn Global workforce 2k+

13 To use the power of today s technologies, businesses need to rethink their digital strategies while simultaneously structure their business models through Smarksourcing so that technology-enabled services can be readily integrated Digitalisation Technology Enablement Big Data Cloud Computing Analytics Mobility

14 Digitalisation Technology Enablement Gadlang focuses on providing wide-ranging services to support business process improvement initiatives. The market for IT solutions has considerably evolved in the last decade. Targeted, specialized solutions have emerged that focus on delivering improvements to complex business processes. ERP transformation Supply chain management Enterprise intelligence and analytics (EIA) Insurance transformation solutions As part of our services, we also assist you in: Describing business and technical requirements Configuration and parameterization of the solution Post-implementation performance assessment Big Data Gadlang s model for Big data eliminates fear related to: Infrastructure Storage Privacy Governance of information Security Our approach to big data analytics insights offers you: Enhanced decision making by assessing the likely outcomes of alternatives More accurate forecasting and planning Insight into patterns that improve customer satisfaction and sales Dynamic, potentially automated decision making, and Earlier identification of risks and other critical factors Cloud Computing Cloud computing, often referred to as simply the cloud, is the delivery of on-demand computing resources everything from applications to data centers over the Internet on a pay-for-use basis. Cloud-based applications or software as a service run on distant computers in the cloud that are owned and operated by our support offices and that connect to users computers via the Internet and, usually, a web browser. Why should you use Cloud? Elastic resources Scale up or down quickly and easily to meet demand Metered service so you only pay for what you use Self service All the IT resources you need with self-service access You can sign up and rapidly start using innovative business apps Apps and data are accessible from any connected computer The service is able to dynamically scale to usage needs

15 Digitalisation Data analytics Strategic alignment understanding strategic objectives and decision-making processes Data Management Enterprise Data Management Cloud data enablers platforms for handing Big Data. Business intelligence & Visualization intuitive visualizations, conduct effective campaigns, manage churn, identify up-sell/cross-sell opportunities etc. Mobility Mobility service offerings include building solutions for the smart devices covering multiple areas mentioned below: Enterprise and Consumer focused mobile product engineering Mobility solutions covering smartphones, tablets, IoT/connected devices and wearables Mobile application porting and migration Architecture, design and performance consulting for mobile applications Maintenance and enhancement of mobile applications Development of re-distributable frameworks and SDKs Performance management and reporting integration planning, forecasting, budgeting and reporting Analytics Data insights from both Structured Data and Unstructured data A snapshot of today s connected consumer:

16 Client is a leading Asian Telecom Major in the African Market This popular telecom provider aimed to buy back the inactive customers, increase revenue as well as arrest the churners. Enablement of intelligent marketing To retain churners Solutions: Usage based clusters Churn models built Missing value imputation and outlier treatment to address data issues Identification of churners 20% Higher Increased revenue of USD 9.78 Per year

17 Of the Fortune 500 firms in 1955, come % of the list has changed, having either gone bankrupt, merged, or exist but have fallen from the Fortune 500. The Fortune 500 is fast becoming the Digital 500 with new world entrants fast displacing the legacy firms

18 Deployment Network: US GCC India Pakistan China Indonesia Vietnam Malaysia Philippines Singapore Gadlang is a member firm of the network which has a presence in over offices and countries. The RT ASEAN network which is headquartered in Singapore focuses on client needs in the ASEAN and Asia regions. With the combined resources we are able to meet our clients' needs in almost all regions. Canada North America United Kingdom GCC Australia Countries of Operational offices Regions of Deployment

19 Non-Profiting Organisations Financial Services Oil & Gas F&B Real Estate / Construction Telecommunication Media Manufacturing Technology Aviation Retail / E-tail Logistics

20 The value proposition in Gadlang model is that it makes sure a company gets business function that is more appropriately configured to its needs.

21 What we do Accounting & Related Services Management Reporting Management IFRS Technical Support Consultancy Book Keeping Change Management Cloud Corporate Governance Computing Strategy & Business Organizer Policies & Procedures Skills Enhancement Company Formation Audit & Related Services External & Internal Audit Enterprise Risk Management (ERM) Risk Advisory Services Taxation Services VAT Corporation Tax Tax Planning & Structuring Personal Tax Smartsourcing Business Process Outsourcing (BPO) Managed Services Digitalization Corporate Finance Restructuring Mergers & Acquisitions Transaction Advisory Feasibility Study Wealth Consultancy Valuation Due Diligence Contact us: Walk: Floor 28, Office 2819 Aspin Commercial Tower Sheikh Zayed Road Dubai, UAE Who are we Gadlang is a Management Consulting firm set out to catalyze business productivity. We work with executives to help make informed decisions, convert those decisions to actions and deliver the unimpaired success they desire. We are passionate about achieving better outcomes for our clients a payoff that goes beyond just financials. Talk: +971 (0) Write: advisor@gadlang.com Peek: