Ronald Leng, Consultant Lead, System Framework Initiative Astar SIMTech 5 Oct 2017

Transcription

1 Ronald Leng, Consultant Lead, System Framework Initiative Astar SIMTech 5 Oct 2017

2 Presentation Outline What is System Framework Industry Challenges Digital Roadmap System Assessment Elements : Readiness Index Industry Example - Best Practices References

3 What is System Framework TM? A digital roadmap for companies on the appropriate systems (business, process and automation) to put in place to achieve operational excellence Key objectives To guide companies on the appropriate systems to adopt To enable the companies to assess the level of their system capabilities and identify gaps GAPS Needs? Results? System Framework Roadmap Definition Automation Requirements Levels of Systemization

4 Industry Challenges : Digital Roadmap WSQ Operations Management Innovation (OMNI) Programme Technology is too complicated Too many product options Lack of internal systems knowledge workers D R I V E R S List of Challenges Technologies Many Products & Services Industry Standards Lack of proper business processes Technical Competencies Fragmented and standalone systems System Framework Trust 4

5 Industry Challenges : Digital Roadmap Machines Assets ISA-95 / PRM Definition Management Resource Management Process Controls Work Request Detailed Scheduling Dispatching Computers (data) Request Work Response (JOBS) Tracking Execution Management Communication (Messaging) Response Data Collection Basic Control (Continuous, Batch, Discrete, SCADA) Autonomous Operations Process Analysis Information Communication (OPC/UA, MQTT, HTTP, CoAP, DDS, AMQP) Internet (Web) Automate Transactions Value Stream Cut Waste Automate Workflows Automate Events OLAP, Query, Analytics Visual Dashboards, Scorecard Automate Man-Machines HMI Machine System Framework : How?

6 Solution Quadrants Digitalization Quadrants : WIIFM? Technology Quadrants Financials Corporate Performance Reporting & Solutions Project Management Integrated Systems Financial Services, Finance & Accounting Enterprise Information Archiving Manufacturing BPM Platform POS, CRM, Sales & Operations Field Service, CMMS, OEE Machine Learning and Automation 3PL, 4PL,, Adv WMS, ASRS Systems ERP, MES Information Business Intelligence & Analytics Platform Cloud Infrastructures and Web Content IT Project Portfolio Management Data Centre, Application Performance Monitoring Digital ecommerce, mcommerce and Horizontal Portals Enterprise Architecture/Content Management Identity and Access Management/Master Product Development New Product Introduction Product Roadmap ECO EAM, PLM Simulation, Optimization Quick Presentation Toolkit 6 6

7 System Assessment Readiness? (wiifm) Customers (Connected Business Models) Improve customer experience Increase marketing, sales and service effectiveness Develop multi-channel strategy Suppliers and partners (Connected Companies) Improve transaction speeds, lower costs Optimize the end-to-end digital supply chain process Improve supplier relationship management Optimize sales and operations planning Employees (Connected workflows/documents) Manage organizational change Develop social policies and governance Develop digital skills and capabilities

8 System Assessment Elements - Support 8

9 Service Industry Example BUSINESS PROCESSES MARKETING & SALES ORDER INTAKE PLAN & PREPARE WORKORDER DISPATCH EXECUTE & REPORT INVOICE Marketing & Sales Service Level Agreement CORPORATE PERFORMANCE MANAGEMENT Invoice Parameters Pricing SERVICE CONTRACT MANAGEMENT Revaluation Pro-Rata Calculations Maintenance Plans Periodic Allocation KEY PROCESS AREAS (KPA) Case Management CRM 360 View Queue Handling CALL HANDLING Competence Management Availability Planning Escalation Dispatch Journal Time & Attendance Work Load Analysis Time Management Mobility Standard Job FIELD SERVICE Van Stock Expenses Fault Statistics WORKFORCE MANAGEMENT Team Planning Availability Search Loan Units Exchange Shipment DEPOT RMFG Accessories Information Log Disposition MC/Commissioning Documentation Schemas Gantt & Scheduling Reports Map Positioning Project Planning Estimating Serial Tracking Work Breakdown Structure Resource Planning Lifecycle Management PROJECT MANAGEMENT Project Accounting Budget & Forecasting INSTALLED BASE MANAGEMENT Preventive Maintenance Progress Revenue Recognition Warranty SUPPORT SUPPORT PROCESSES Finance & e-invoice Collaboration Document Management Spare Part Management, Inventory & VIM stock Procurement Manufacturing 9

10 System Framework TM Results Maturity Level Type Description Level 1 Level 2 Level 3 Level 4 Level 5 Level 6 Initial Silo Fragmented Integrated Extended Smart Basic Business Functions / initial operating capability / including Manual processes Functional / Operational management at departmental level Functions are partially integrated to one another / support some cross functional processes Functions are integrated to one another / support Strategic Mgmt Extended to Partners (Suppliers & customers) with automated workflows Business driven by realtime visibility, realtime sense and response, predictive analytics of total operations, etc. 10

11 System Framework TM Results Operation Technology Financials Sales & Services Inventory & Supply Chain Digital Technology System Organisation System Technology System Security Manufacturing Maintenance Management Quality Management Product Development Human Resource Automation / Machine Control 11

12 References : Assessment Toolbox 12

13 References : User Interface (UX) 13

14 References : Timing What s Next, Why Now Activity Start Day # of days Financials 1 3 Sales 3 5 Inventory 5 6 Manufacturing 7 5 Maintenance 9 4 QM 13 5 PDM 16 8 HR 24 3 Automation 36 4 Organisation 48 5 Technology 52 4 Security

15 WSQ Operations Management Innovation (OMNI) Programme References - SME Building Blocks Internet Business systems CRM Opportunities Forecast Quotations PO trkg Contracts Mgt E-Office epr / eexpense etravel / ecrf Perf Mgt emr / ehrcn Talent Mgmt TMS / payroll Finance Costing Technology PDM / DRQ QUAL/NPI IP Mgt E-QA ecmr / PECN ecar / eaudit FMEA / esqdm ecsr / Etc Operations MPS Capacity Plng ERP Finance Mat Mgt/ MRP Sales Dist HRMS GRC Manufacturing systems DW Biz Performance Analytics Balance Scorecard Finance Int Supplier Portal B2B Int Customer Portal Customers Partners Suppliers MES CIM RMS SPC IoT Sensors Big Data Analytics Big Data HDFS Sched YM Mfg DB PM CBM OEE Banks 15

16 References : Industry Roundtables 68 pax by 48 Companies Electronics, F&B, EPME (PE), Logistics OPEC (Marine, Oil & Gas), General Manufacturing Round Table 1 (26 Feb 2016) 49 pax by 43 Companies Print, Media & Packaging, Furniture, EPME, F&B, Lifestyle General Manufacturing Round Table 2 (29 Apr 2016) 16

17 References : Industry Roundtables 25 pax by 5 Service Providers Round Table 3 (23 Sep 16) 17

18 Thank You 18