PromonLogicalis: More Than 40,000 Devices Managed with CA Unified Infrastructure

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1 CUSTOMER SUCCESS STORY : More Than 40,000 Devices Managed with CA Unified Infrastructure Management CLIENT PROFILE Company: Industry: Information Technology Communications Employees: 1,500 (Latin America) Revenue: US$ 484 Million (Latin America, 2012) BUSINESS An independent integrar of ICT solutions, offers professional consulting services, integration, operation network support maintenance in nine countries in Latin America. CHALLENGE Lorem The ability ipsum monir dolor sit amet, manageadipiscing the entire IT elit. In id enim diam. infrastructure is essential Mauris for a service augue provider. at consequat condimentum. needed Aliquam replaceerat its existing volutpat.it Donec a ligulaols management metus. in order Maecenas create a lobortis, more reliable dui a varius laoreet. moniring environment. SOLUTION Lorem ipsum dolor uses sit amet, CA Unified Infrastructure adipiscing elit. In id enim diam. Management manage Mauris more thanaugue 40,000atdevices. consequat While ensuring condimentum. proactive Aliquam erat volutpat. management, it also Donec a ligula provides reports metus. Maecenas lobortis, guarantee transparency dui a varius SLA laoreet. (service level agreement) compliance. BENEFIT Lorem As a result ipsum of dolor full visibility sit amet, of its IT infrastructure adipiscing elit. In idability the enim diam. offermauris the same levelaugue of visibility at consequat its clients, condimentum. Aliquam has increased erat volutpat. service quality Donec client a ligula confimetus. dence. Maecenas lobortis, dui a varius laoreet.

2 2 CUSTOMER SUCCESS STORY: PROMONLOGICALIS Business Leadership in the integration of ICT solutions The result of the merger between the Promon Group the British company Logicalis in 2008, is now the largest independent provider of integrated solutions for ICT in Latin America. The company has 1,500 employees in the region, provides services clients in Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru Uruguay. Offering dynamic well structured professional consulting services, systems integration, operational support maintenance of networks project management, serves the entire operational chain for telecom operars (mobile, fixed or subscription television), meets the technological dems of the enterprise market government. For the 2013 fiscal year, which ended in February 2013, the company s revenues pped US$ 480 million in Latin America, with Brazil accounting for 72 percent of this figure. success is the result of its consultancy ability, the innovative use of technology systems engineering, its cutting-edge technological alliances recognized capabilities in project management, with flawless execution as one of its key differentiars. Challenge IT visibility moniring guarantee good service Ensuring IT visibility moniring is key our ability deliver high quality services. For an IT services company like, visibility over the entire IT infrastructure not just internally, but also for its clients is critically important. Full visibility of the IT communications platform, along with proactive device management, is one of the key facrs in our ability provide high quality services our clients, comments, Pre-Sales Service Manager at. This visibility is also essential ensure the continuity full operation of all ICT devices systems. For example, it enables the company work proactively prevent resolve incidents. For, service builds relationships. Ensuring IT visibility moniring is key our ability deliver high quality services, as it allows us always keep our clients informed about what is happening in their ICT environments, added Alves. In addition meeting its technical requirements, moniring solution also needed align with its budget. This meant the company had some difficulties in searching for a suitable solution: the available models required high initial investments, which were not feasible given that was still laying the groundwork in the search for new clients.

3 3 CUSTOMER SUCCESS STORY: PROMONLOGICALIS Solution Proactivity transparency for the client After reviewing some of the solutions available on the market, realized that CA Unified Infrastructure Management was the solution that best met its technological dems. Moreover, it could be acquired using a commercial model that fitted with its budget. The solution offers extensive functionality reporting capabilities enables the development of portals for moniring both own its clients environments. It also offers multi-tenant capabilities, which was a key facr in the selection process. The solution allows us visualize multiple client IT infrastructures at the same time, from a central point in the same environment, Alves comments. We can now provide a more consistent competitive solution our clients. CA Technologies also offered a commercial model that was ideal for needs. The company was looking for a solution that could be scaled as the business evolved. There was the option of pay-as-you-grow, which enables us pay for licenses as we take on new clients, says Alves. This commercial model has allowed support healthy growth with scalability. About five years ago, when it began operating as, the company used moniring solutions that required internal integration development, which consumed a great deal of staff time dedication. To increase productivity offer higher quality services for clients, the company started look the market for a more simple robust solution. was able rely on great support from CA Technologies in its first implementation of CA Unified Infrastructure Management. The solution was first implemented in the company s data center in Brazil. Today, s internal team can ensure a client is up running on the solution in just two days. The ol enables rapid setup supports stardized processes, says Alves. now has a CA Unified Infrastructure Management hub in Brazil one in Argentina. As a result, the company can interconnect monir clients throughout the region in a unified way with the same processes quality. We can now provide a more consistent competitive solution our clients, adds Alves. CA Unified Infrastructure Management manages about 10,000 devices, including network, security, central videoconferencing telepresence, IP telephony switches, servers databases. Through the solution, it is possible for monir not only the hardware, but also the software running on each device. The company uses alerts reports from CA Unified Infrastructure Management in an integrated manner for its ticketing system. Upon receiving an alert, the solution aumatically creates a ticket so that service staff can resolve the incident.

4 4 CUSTOMER SUCCESS STORY: PROMONLOGICALIS The solution enables deliver proactive service management, which is a key differentiar for the company. CA Unified Infrastructure Management s reporting capabilities are also a key differentiar for the company. Our clients can access detailed reports through a web portal that allow them check on the exact services provided. This functionality ensures transparent SLAs for every client enables them verify service levels are compliant. Benefit Moniring integration for competitive advantage We have become a trusted service provider in performing health-checks suggesting improvements. With CA Unified Infrastructure Management, has a significant differentiar over its competirs. Besides having full visibility of its own IT infrastructures, the company can also offer clients the ability visualize exactly how their IT platforms are performing. We wanted the ability show what is there how it can impact the business for better or for worse, says Alves. With CA Unified Infrastructure Management, we can now deliver this visibility. The client knows exactly where the equipment is, how it is working whether it is old should be replaced. Through managed services with CA Unified Infrastructure Management can offer transparent management bring this information the client make better decisions. We have become a trusted service provider for clients in performing health-checks suggesting improvements, that s a huge competitive advantage, says Alves. Internally from an operational point of view, use of CA Unified Infrastructure Management has also delivered benefits. Using the solution has enabled the company : Increase productivity of IT staff Integrate operations throughout the region Ensure SLA compliance Work proactively prevent resolve incidents. The integration of the company s operations across Latin America is another important differentiar for. We provide the same quality service transparency in all countries in which we operate, adds Alves. continues have a close strong relationship with CA Technologies. The two companies are currently working gether create powered by CA Technologies, which will increase sales for the IT service provider enable clients take advantage of more services.

5 5 CUSTOMER SUCCESS STORY: PROMONLOGICALIS Connect with CA Technologies at CA Technologies helps cusmers succeed in a future where every business from apparel energy is being rewritten by software. With CA software at the center of their IT strategy, organizations can leverage the technology that changes the way we live from the data center the mobile device. Our software solutions help our cusmers thrive in the new application economy by delivering the means deploy monir secure their applications infrastructure. To learn more about our cusmer success programs, visit / cusmer-success. For more information about CA Technologies go. Copyright 2016 CA, Inc. All rights reserved. All marks used herein may belong their respective companies. This document does not contain any warranties is provided for informational purposes only. Any functionality descriptions may be unique the cusmers depicted herein actual product performance may vary