SAP Master Data Governance Overview. May 2014 including SAP Master Data Governance 7.0 SP02 (Feature Pack)

Transcription

1 SAP Master Data Governance Overview May 2014 including SAP Master Data Governance 7.0 SP02 (Feature Pack)

2 Master Data Challenges Materialize Across the Organization Reduced Sales Effectiveness Lack of consolidated view of customer data across all channels Customer transactions are compromised due to limited view of the facts Sub-optimal Procurement Decisions Lack of transparency relating to suppliers and products High costs due to insufficient supplier selection and rationalization Delayed Go-to-Market Process Failure to capitalize on market opportunity when introducing new products Lack of real-time collaboration with front office, thus hindering customer services Ineffective Business Decisions Lack of consistent information impedes to make critical decisions supporting innovation Compromised business dynamics with negative impact on managing resources effectively 2013 SAP AG. All rights reserved. Customer 2

3 All Lines of Business are Impacted by Master Data Quality Organizations & Roles Financials IT Sales Supply Chain CFO CIO (S)VP of Sales, (S)VP of Sales & Marketing VP of Supply Chain, VP of Planning Challenges Inconsistent financial master data across the enterprise Manual efforts to update financial master data in local financial systems Risk of non-compliance to IFRS, SOX etc. Slow group closes Lack of transparency about changes (Who, what, when, why?) High master data maintenance costs Need for multiple systems to manage master data in different domains Lack of flexibility in dynamic business environments Lack of consolidated view of customer data across all channels Customer transactions are compromised due to limited view of the facts Lack of transparency relating to suppliers and products High costs due to insufficient supplier selection and rationalization Loss of potential for benefit realization (i.e. discounts, conditions, central contracts) Limited availability of up-todate master data in my business network 2013 SAP AG. All rights reserved. Customer 3

4 SAP Master Data Governance Centrally Govern Master Data on top of SAP Business Suite SAP MDG is a natural extension of the business processes running in SAP Business Suite, providing out-of-the-box, domain-specific master data governance to centrally create, change and distribute master data. Governance Consistent Data Integration Re-use Flexibility Data Quality Enables governance, compliance and transparency through integrated staging, approval and central audit trail Delivers consistent definition, authorization and replication of key master data entities for SAP. Eliminates error prone manual maintenance processes for master data in multiple systems Native integration with SAP Business Suite and SAP ERP, as well as supplier qualification (via SAP SLC), and NW MDM Re-use of SAP data model, UI and existing business logic and configuration for creation and validation of master data Allows to extend the existing models or define new objects and related processes in order to govern own master data domains Leverages SAP Data Services for data quality and enrichment as well as SAP Information Steward for data remediation 2013 SAP AG. All rights reserved. Customer 4

5 SAP Master Data Governance Process Flow Archetype External Providers External Services Master Data Governance Re-Use existing business logic Integrate external services Data Enrichment, Address Cleansing, Duplicate Check Collaboration Adaptable Workflow Auditable Change Process Central maintenance of master data in staging area Maintain Validate Approve Replicate Automatic replication to non-sap and SAP systems 3rd party systems Business Suite systems 5 Adapt Adaptation / Enrichment in local systems 5 Business Processes 2013 SAP AG. All rights reserved. Customer 5

6 User Centered Design Work Center Provides Work Lists, Search and Applications 2013 SAP AG. All rights reserved. Customer 6

7 Creating a Change Request Let the System Check for Business Consistency and Duplicates 2013 SAP AG. All rights reserved. Customer 7

8 Role-specific User Interfaces For Example, a Lean Request for a new Vendor Lean Request for New Vendors Very easy / intuitive user interface focusing on the data to get the process started Enable all people in the company to submit a request for a new vendor, also people without ERP knowhow Can replace any forms or paperbased process, with full integration into data validation, workflow process, e.g. no move of data from a form to the master data management system needed Specialist will pick-up the process and then complete the data Several attributes can be derived automatically from data provided by the user 2013 SAP AG. All rights reserved. Customer 8

9 SAP Master Data Governance Capabilities Establish Best Quality Master Data to Optimize Business Processes Deliver Out-of-the-Box 1 Re-Usability & Extensibility 5 Integrated Object Model 2 SAP Master Data Governance Robust Data Replication 4 Governance, Collaboration & Data Quality SAP AG. All rights reserved. Customer 9

10 SAP Master Data Governance Capabilities Element 1 Deliver Out-of-the-box Low TCO Full Integration to SAP Systems as a client Offer integration services for non-sap client systems Flexibility Workflow flexibility closely integrated to a framework for defining business rules Ease of consumption Deliver roles on a web based UI Deliver process-centric solution Deliver predefined Data Quality Services Best Practice Deliver a Data Model proven by several applications & industries Process Transparency Reuse of existing processing logic Integration Out-of-the box data replication mechanisms, using stable mechanisms 2013 SAP AG. All rights reserved. Customer 10

11 Value Accounting,Controlling and Consolidation Logistics Data Basic & Classification Data SAP Master Data Governance Capabilities Element 2 Integrated Object Model Financials Material Supplier & Customer GL Account/ Chart of Accounts General Data & Descriptions Business Partner Attributes Central Data Roles Financial Reporting Structures: Balance Sheet, P&L Statement Units of Measure Quality Data Bank Details Tax Numbers Identification Industry Sectors Cost Element/ Hierarchies Cost Center/ Hierarchies Profit Center/ Hierarchies Company Consolidation: Item, Group & Hierarchies, Unit, Break Down Category EAN, UPC Classification Sales Data Plant Data Storage & Warehouse Data Valuation & Costing Addresses with Usage and Versions Business Partner Relationships Supplier Attributes Customer Attributes General Data General Data Comp. Code Data Comp. Code Data Purchasing Data Sales Area Data Tax Indicators 2013 SAP AG. All rights reserved. Customer 11

12 SAP Master Data Governance Capabilities Element 3 Governance, Collaboration Linear or distributed & workflow based Possibility to extend the process by adding business logic and thereby bringing in data quality Business Logic Has roles and responsibilities and also Task authority (e.g., create, change, approve) Data in process stored in a separated repository, will be transferred to operational database after final approval Approval Can be adapted and tailored based on customer needs Flexible enough to respect the distributed responsibilities existing in a company across various business units 2013 SAP AG. All rights reserved. Customer 12

13 SAP Master Data Governance Capabilities Element 3 and Data Quality Prevent creation of duplicates for increased effectiveness and efficiency Checked early and embedded in the process High detection quality of matching using Enterprise Search or SAP Data Services Validations Re-use of existing validation logic in ERP Custom validations can be modeled and programmed (e.g. code lists, simple checks, or modeled rules via SAP BRF+) Address Enrichment Simple check and selection lists Integration with content provided by SAP Data Services Automatically adding Tax Jurisdiction Code re-using existing interfaces / providers 2013 SAP AG. All rights reserved. Customer 13

14 SAP Master Data Governance Capabilities Element 4 Robust Data Replication Replication Automatic or manual replication to SAP and non- SAP systems Peer-to-peer or mediated User Process Replication Techniques DRF controlling replication mechanisms like ALE for SAP ECC, R/3 and non SAP systems SOA service for SAP and non SAP systems RFC and File for SAP and non SAP systems CIF for SAP SCM and MW for SAP CRM and SRM Data Replication Non-SAP System SAP System Replication Features Flexibility to replicate selected data only to a specific client system by defining filters (controlled by DRF) Support of different object IDs or customizing keys between hub and client systems (via mapping in MDG or NW PI) Monitoring and error handling 2013 SAP AG. All rights reserved. Customer 14

15 SAP Master Data Governance Capabilities Element 5 Reusability & Extensibility Individual Processes Extended Core Processes Tasks Reused Reuse standard content Reuse existing data structures and functionality of SAP Business Suite Enhance functionality Be able to enhance MDG functionality based on predefined content (e.g. plant or sales data) or customer-specific extensions Extend data structures Provide easy-to-use extensibility capabilities for enhancing nodes and fields data model user interface processes data replication Central Team 2013 SAP AG. All rights reserved. Customer 15

16 Govern Financial Master Data Speed-up Your Financial Close With Consistent and Reliable Data Manage financial master data centrally Out-of-the-box master data governance application to centrally create, change and distribute financial master data with focus on SAP Business Suite Upfront accuracy of chart of accounts and other elements such as general ledger, hierarchies, org units etc. Change requests organized as Editions to steer approval process Deliver consistent data across corporate group and local systems Pre-built validation against SAP business logic Now that master data is consistent throughout, creating a new cost center takes less than 30 minutes instead of several days. Jian Ming Se, Global IT Associate Director, Colgate-Palmolive Local Accountant Local Accountant/ Corporate Accountant Head of Corporate Master Data Create Change Request Collect Comments BI Responsible Head of Corporate Master Data Corporate Accountant Create Edition Final Approval Change Requests Approval by Business Release Edition Distribute Edition Adjust in Target System Corporate Master Data Steward Execute Changes Master Data Council Local Accountant Corporate Master Data Responsible 2013 SAP AG. All rights reserved. Customer 16

17 Govern Supplier Master Data Manage Mission Critical Data for Procurement Organizations Central creation and maintenance of supplier master data as a governed process within supplier lifecycle management Reduce procurement costs based on global visibility of relationships Improve cycle time for new contract creation by creating and maintaining supplier master data as a governed process across supplier management processes Centralized supplier management as part of procurement to ensure SLAs are met, simplify contract management, and mitigate risk SAP solutions for information governance have brought many benefits, such as visibility into global spending per supplier, which improved price negotiation leverage. Reject/Rework Purchasing Org Data Required? Purchasing Specialist Review Purch. Info Global Data Lead, Oil & Gas Company Requestor Central Data Comp. Code Purch. Org Submit for approval Specialist Review Complete Info Approve Cancel/Change Request Stop Company Code Data Required? Financial Specialist Review Finance Info 2013 SAP AG. All rights reserved. Customer 17

18 Govern Customer Master Data Enable Consistency Towards Your Clients Across all Business Units Central creation and maintenance of customer master data as a governed process within customer lifecycle management Obtain insight across customer interactions and leverage this insight to align marketing and sales and focus sales efforts on the most profitable customer opportunities Maintain the integrity of CRM processes allowing for improved campaign effectiveness, opportunity management, sales, and customer service Improve sales force productivity by eliminating duplicate customer records, duplicate opportunities, and ensuring complete contact information Thanks to SAP we have a solid customer data foundation to support our growth objectives. VP Sales, Telecommunications Provider Central Data Reject/Rework Activate Data & Replicate Requestor Maintain Central Data Submit for Approval Master Data Specialist Review Central Data Approve Cancel/Change Request Stop 2013 SAP AG. All rights reserved. Customer 18

19 Govern Material Master Data Integrated, Centralized Product / Material Data for Process Excellence Manage material master data centrally Reduce time to market through central creation of consistent, correct and complete material master data as a governed process throughout design and enterprise operations processes Reduce cost of new product development and introduction through centralized governance of material data from engineering to manufacturing resulting in stable and high quality product Reduce manufacturing cycle time through central creation of product master data as a governed process as part of enterprise planning and control processes feeding trusted master data through plant-level operations and manufacturing execution By deploying SAP Master Data Governance, we are able to meet our high requirements for the quality of our master data. Bjoern Ebeling, Associate Director, Merck KGaA Material Creation Business Workflow Revise Request Creation/ Change Complete Complete Material Material Data Data Review Change Request Approve Change Request Enrich in Local System Business User MD Experts Business User MD Steward Local MD Steward Material ID 4711 Change Request A SAP AG. All rights reserved. Customer 19

20 SAP Master Data Governance Application Foundation The Basis for Your Central Master Data Management Extend SAP s data model Standard models provided Pre-configured data models, user interface configurations, workflows, and data distribution are available Changes expected You can extend the existing models with your own master data attributes, change the UI configuration to your users needs, and customize the workflow and distribution to define your specific governance processes Define your own Tools allow you to define new objects and related processes in order to govern your own master data domains 2013 SAP AG. All rights reserved. Customer 20

21 SAP Master Data Governance High-level Architecture Overview Optional Parts Information Steward Data Services Enterprise Search NetWeaver MDM SAP Information Management Suite SAP HANA Central System for Master Data Processes Portal / NetWeaver Business Client SAP Master Data Governance Workflows Staging Validation SAP ERP 6.0 AS ABAP User Interfaces, Roles, Work Centers Financials Business Partner Material Custom Objects Change Request, Governance Model, Search & DQ Adapters, UI Framework, Analytics, Replication, Key / Value Mapping Client Systems ERP SRM CRM SCM On Premise Apps Cloud Systems 3rd Party Integrate services for data cleansing, matching & consolidation Tight integration into SAP Business Logic and leveraging standard AS ABAP Client systems are integrated via various channels (such as SOA, ALE, RFC, File) 2013 SAP AG. All rights reserved. Customer 21

22 SAP MDG Deployment Options Consciously Decide for a Central hub or Co-deployment Deploy SAP MDG SAP MDG SAP ERP SAP SCM as standalone system / master data hub 3 rd party systems, SAP SRM on top of an operational ERP SAP MDG & SAP ERP SAP ERP, SCM, CRM, SRM 3 rd party systems, Customers typically choose to create a dedicated master data hub and distribute to all operative systems from there, or co-deploy* ) with their single instance SAP ERP (or pick one of their SAP ERP s as the master for a particular domain) and create and distribute master data from there * ) if speed of innovation in their ERP systems does not allow for quick introduction of SAP MDG, some customers create a separate system first, and re-combine later 2013 SAP AG. All rights reserved. Customer 22

23 Using SAP HANA in the Context of SAP MDG as Primary or Secondary Database SAP MDG 7.0 can be installed on both EhP6 or EhP7 for SAP ERP 6.0 If installed on EhP7, it can run on SAP HANA as primary database Option 1: HANA Side-by-Side Option 2: MDG on HANA SAP MDG 7.0 duplicate-detection and similarity-ranked search SAP MDG 7.0 EhP6 or EhP7 for SAP ERP 6.0 EhP7 for SAP ERP 6.0 Any Database replicate SAP HANA SAP HANA 2013 SAP AG. All rights reserved. Customer 23

24 What s new in SAP Master Data Governance? SAP Master Data Governance 7.0 SP02 (Feature Pack) RTC May 2014 Faster search with SAP HANA, search, duplicate detection, cleansing and matching Better usability providing easy access, insight, and follow-up actions for the business More flexible foundation for higher business efficiency and refined process control HANA-based innovations Advanced duplicate-detection and similarity-ranked search based on SAP HANA s fuzzy search capabilities Find instead of search using multi-attribute drill-down selection Enable SAP Smart Business providing insight to action through process and quality analytics Strengthening the core Parallel change requests on different parts of the same master data object allow more agile governance Continued enhancements across all out-of-the-box master data domains, now also for generic SAP Business Partner Flexible Edition Management with enhanced scheduling, intuitive access and better transparency (i.e. for Financial data) Improved mass data import into MDG s flexible mode models, i.e. for Financial master data and custom objects Enriched integration scenarios, e.g. with SAP CRM for Customer master data, or replication of SAP Configuration data Enabling broader usage SAP FIORI applications enabling business users to request new master data Data cleansing through merging and correcting duplicate business partners Improved usability: highlighting data changes, offering an undo / redo feature, dedicated Work Centers for Accounting, Controlling and Consolidation, improved user interfaces for maintenance of Financial master data and custom objects Dedicated user interface for multiple-record processing with a first focus on Material master data Support usage of SAP ERP Document Management System for attachments to material master data 2013 SAP AG. All rights reserved. Customer 24

25 SAP Master Data Governance 7.0 Summary of the key Capabilities Master Data Governance for Financial Data Create or change Chart of Accounts, GL Accounts, Companies, Profit and Cost Centers, Cost Elements and respective hierarchies Data distribution to operational systems via Services (SOA) or ALE Master Data Governance for Material Data Create or change a broad range of material master data attributes, including governed classification Mass data upload and mass change capabilities Data quality services such as duplicate check Data distribution to operational systems via ALE Master Data Governance for Supplier and Customer Data Create or change a broad range of supplier or customer master data attributes as well as the underlying business partner attributes Mass data upload and mass change capabilities Data quality services such as duplicate check and address validation Data distribution to operational systems via SOA or ALE Master Data Governance for Custom Objects Framework for data modeling, UI configuration, validation, and distribution of custom-defined master data objects 2013 SAP AG. All rights reserved. Customer 25

26 Benefits Through SAP Master Data Governance Up-front, central creation of master data enables high data quality and leads to significant business improvements. Out-of-the-box, process-centric applications provide centralized governance for master data domains such as financial data, supplier data, customer data, material data. Native integration with SAP Business Suite using existing business logic and infrastructure leads to low TCO. SAP Master Data Governance provides flexibility, from configurable workflows and extensible data models, up to custom built applications SAP AG. All rights reserved. Customer 27

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