San Francisco Department of Public Health. IT and Epic Project Update

Transcription

1 San Francisco Department of Public Health IT and Epic Project Update Health Commission, January 15, 2019

2 IT: Implementation & Adoption Critical Path to Success 1: Organizational Readiness through Governance and Active Transformation Readiness EHR Program Governance Go Forward Initiative (GFI) 2

3 IT: Tactical Strategies to Enable 14 Go Forward Initiatives (GFI): Tactical Strategies to Enable and Transform DPH and Transform DPH Execute EHR Program Integrate Operations Strengthen Infrastructure Security and Privacy IT operations Network and facilities 3

4 IT: Infrastructure Accomplishments Clinical Refresh update Seven clinics completed with four to go Tom Waddell Urgent Care Epic ready refresh The busy process of VDI Installation at Tom Waddell UC: Average network uptime for 2018: % 4

5 IT: Improvements 2015 to 2018 Measure Q4 Average major incidents or events/month Unresolved IT tickets 14.32% 5.26% Customer indicates IT Service Desk Helpful 38% 84% 5

6 ServiceNow Phase 1 launching in January, to include: Goals: Modernization and automation of IT ticketing Help Desk Management Service Request Management Change control, asset management, knowledge base and various tools Improve IT processes to ensure high availability, reliability, security and customer satisfaction 6

7 IT: Staffing Talent Management Fill key IT Leadership Recruitment & Retention Develop staffing plans 7

8 IT: What s Ahead Talent Management Vendor Management System Decommissioning planning Security and Business Continuity Strategy Development ServiceNow IT Service Management 8

9 Epic: Wave 1a Schedule Feb 1 Jan Phase 1a Go-Live! Jan Mar May Jul Sep Nov Jan Mar May Jul Sep Groundwork Planned Actual Direction Setting Today Post-Live Optimization Planned Actual Adoption & System Configuration Actual Wave 1: ZSFG Behavioral Health Center Laguna Honda Hospital Primary & Specialty Care, TB Clinic Testing Planned Training Planned 9

10 Epic: Future Wave Timeline Go-Live 2020 DPH Programs Population Health Division Maternal Child and Adolescent Health 2021 Jail Health Services 2021/2022 Behavioral Health Services Laboratory 10

11 Epic: Accomplishments Since last update (October 2018): Finalized training locations and schedule Confirmed plans for Feb Epic Upgrade, which includes specific updates to Long-Term Care built with SFDPH in mind Migration of data from legacy systems to Epic Application testing is ahead of expectations 11

12 Epic: Accomplishments As of 1/2/19, we have completed: Approx. 20,000 Build Tasks 964 Full Functional Test Scripts 503 Primary Functional Test Scripts 271 Application Test Scripts 12

13 Epic: Key Activity Status Update Application Current Status Previous Status Design and Build Testing Training Interfaces Infrastructure and Technology Go-Live N/A Contracts and Budget 13 = on target, = watch, = critical

14 Go-live Readiness What is a GLRA? GLRAs are Go-Live Readiness Assessments that take place at prescriptive intervals based on Epic implementation guidelines. We will use these assessments to identify project risks and communicate concerns about our readiness prior to go-live. Schedule: 120 Day GLRA: March Day GLRA: April Day GLRA: May Day GLRA: June Day Countdown to Launch: July 10 14

15 IT: What s Ahead - Epic IT focus over the next 12 months: Ensuring successful testing, training and readiness for go-live Testing to be complete by end of May Training Logistics and contracts to secure for go-live Command Center preparations Go-live support planning Cutover planning 15

16 Next time: expect more on... Training What DPH staff and managers can expect with elearning and in-classroom instruction Go-live planning Clinic and patient load during go-live timeframe Post-live support Super Users 16