The NextGen of BC/DR Planning

Transcription

1 The NextGen of BC/DR Planning Jim Mitchell, Director ebrp Solutions Tools for Next Generation of Planning Tools What do they do? Benefits What are the benefits of using a tool? Market Scan Tools currently available

2 BCM Program Objective Support the mission of the organization Respond to Audit, Compliance or Regulators Customer demand It s the right thing to do Create a Resilient Enterprise Threat Perception Today s Business Eco System C Suite s Concerns Industry Findings

3 Today s Eco System Extended Global Supply Chain Adoption of Cloud Infrastructure Changing Geo Political Economic Civil society Social Media Propagating at Internet Speed Today s Eco System Social Media Propagation

4 C Suite s Concerns Disruptive Innovation Sustainability Cyber Security Incident Very Visible, High Risk Physical Security People, Facilities, Critical I/F Supply Chain Disruption C Suite s Concerns Supply Chain Disruption

5 Industry s Finding Top Business Risks 2016 Yesterday s Threat Perception Denial of access to Facilities Unavailability of Personnel (Staff, Skills) Disruption of supporting IT Services Unavailability of critical Suppliers (or services)

6 Response Strategies Standard Incident Response Strategies Transfer Work Assuming multi site process distribution Move Workers Also referred to as Alt Work area plan Work from home Trending and viable strategy with VPN, BYOD Recover/Restore Last response strategy to restores disrupted assets Tool Features A Wish List High Level Features Planning Identifying Impacts, Vulnerabilities & Prioritization Plan Development Developing viable Plans and supporting docs Incident Management For Simulation, Exercise or real IM Program Management Features to administer, manage program

7 Desired Feature Information Visibility Provide Information (not data) as needed, where needed: Decision Support for Incident Management Visualizations easily usable by managers &stakeholders What if? Simulation for planning purposes Desired Feature Data Automation Data Import Data to support program objectives. Data Type What kind of data is required? Scheduled Updates Data refreshed periodically

8 Desired Feature Gap Identification Current Capability Gaps and vulnerabilities in the operations Business to Technology RTO s Desired RTO vs RTC Plans Are plans really viable Desired Feature Prioritize Restoration Business Process Restoration Priority Traditional BIA Technology Prioritization Dependent on Infrastructure Cyclical & Seasonal Variation Seasonal operational priorities.

9 Desired Feature Plan development Plan Types Ability to generate any type of plans Standardization Plan Templates and supporting artifacts Viable Plans Plans that are actionable Viable Plan Recovery Team

10 Desired Feature Resource Planning Alternate Work Area Planning People Resources Identifying groups/teams based on skills Non IT Resources Telecom, workstations, equipment Desired Feature Situational Awareness Risk Assessment Identify Vulnerabilities Real Time Situational Awareness Aiding in a timely response KRI & Trend Analysis Tracking events, incidents & trend analysis

11 Desired Feature Situational Awareness Desired Feature Incident Management Decision Support Monitor, Measure Manage Collaboration

12 Desired Feature Communication Timely communication is critical to efficient response Call Trees Manual call trees are passé. Message Paths Voice, , SMS, Chat Desired Feature Smart Device Support Today, almost everyone has a smart phone or device Plans in your palm Workstation with N/W not always available Respond in real time Always accessible 24x7

13 Desired Feature Program Management Customization Tools should be in house customizable & upgradable Program Maintenance Help with the program stainability Global Enterprise Support Multi Language & UTC (universal time) Tool Features A Wish List Planning Identifying Impacts, Vulnerabilities & Prioritization Plan Development Developing viable Plans and supporting docs Incident Management For Simulation, Exercise or real IM Program Management Features to administer, manage the program Tools to create a viable & sustainable program

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