IMPROVING OPERATIONAL EXCELLENCE Christoph Kleinsorg, Group CIO

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1 IMPROVING OPERATIONAL EXCELLENCE Christoph Kleinsorg, Group CIO Swissport International Ltd. swissport.com

2 SWISSPORT AT A GLANCE World s leading provider of ground and air cargo services, active at 315 airports in 50 countries across all five continents Handling 265 Mio Passenger per year and 4.7 Mio tones of Air Cargo for 850 client companies World-Class Services provided by employees globally 2.8 Mio EUR consolidated revenue in 2017 Latest major acquisition: Aerocare Australia/New Zealand, which is now Swissport Australia IT Transformation is progressing to achieve a globally leveraged and harmonized IT landscape through standardization Swissport Innovation unit was found in 2017 Swissport International Ltd., Christoph Kleinsorg, CIO 2

3 APPETIZER AVIATION INDUSTRY... was the 1st global acting industry implementing a world-wide IT system (CRS of AA in 1946) needs local, country, regioinal and global IT today operating in B2C and B2B business still operating legacy systems used automisation to drive productivity in a global low margin business can not operate as «stand alone» companies being part of a global service network with different authorities, national and public stakeholders Aviation lost already many years ago their No. 1 position in technology Is further improvement in operational excellence in such constrained market conditions possible? Swissport International Ltd., Christoph Kleinsorg, CIO 3

4 DIGITALIZATION AS KEY DRIVER FOR OPERATION Digitization Digitalization Digital Transformation Change products to digital formats Implying change on workflow, communication Innovations of business models and processes to open digital business opportunities Using digital platforms for data driven services within an eco system Fundamental change of economy, institutions and companies Driven by digital business model and standards in innovative technology Basic collaboration Enhanced collaboration Full collaboration Status in Aviation Industry Status in Aviation Industry Status in Aviation Industry Digital Transformation as enabler for «full collaboration» Swissport International Ltd., Christoph Kleinsorg, CIO 4

5 SWISSPORT SIMPLIFICATION OF DATA MANAGEMENT Todays IT Hairball Architecture Future Data Hub" Architecture /Data as a Service IT Silos with thousends of interfaces, low protection and difficult to operate Inconsistent data Complex and extensive interfaces to develop The Way Forward All interfaces are beeing build using Kafka data bus All interfaces shall be documented and reusable All data exchanged and stored are documented Enterprise Data Model Standard interface to the Kafka bus - are monitored and maneged and can be reused Data and interfaces are documented Central data store and data dictionary Enterprise Data Model to offer data as a service Swissport Big Data Initiative intends to co-develop with SITA on the Industry Data Model Swissport International Ltd., Christoph Kleinsorg, CIO 5

6 SWISSPORT SIMPLIFICATION OF DATA MANAGEMENT Enterprise Data Model Industry Data Model Block Chain Standardisation of the data model in the enterprise allows to build a common understanding of data in the organisation An Enterprise Data Model (EDM) is the precondition for establishing a data dictionary and build Data as a Service Aligning the EDM of Swissport with SITA will allow to build an Industry Data Model (IDM) Being the leader in standardization offers for SITA as SW-provider for the industry an USP and offers the market in general a alignment in understanding data naming, relations and security requirements It is the precondition for a smooth cooperation in the data layer Based on an IDM it is possible to establish and colaboration model and ecosystem The IDM and the definition of key entities will speed up Block Chain The fist movers in regards to Industry Data Model and Block Chain will profit most and manifest their market position An Industry Data Model will be an catalyst for Blockchain in the Aviation Industry Swissport International Ltd., Christoph Kleinsorg, CIO 6

7 INNOVATION TO DRIVE EFFICIENT OPERATION Focus Areas Employee Experience Seamless Journeys Data as an Asset Leveraging Automation Source Partnership in Silicon Valley Customer engagement Internal workshops Conferences, Start-up ecosystems Test Lab Stations Different sizes & characteristics Test new technologies fast «Fail faster, succeed sooner» Gain insights for business case Scale Scale successful pilots for local competitive advantage Swissport established an innovation department, which is independent from IT Swissport International Ltd., Christoph Kleinsorg, CIO 7

8 EXAMPLES OF INNOVATION IN OPERATION Utilize video footage to automatically extract events of an aircraft turnaround Document checks be performed without access to a computer Explore corporate ride-sharing as alternative mode of commute for employees Virtual Reality in a training environment complement «Real Reality» Swissport International Ltd., Christoph Kleinsorg, CIO 8

9 CONCLUSION Digital Transformation is an important enabler for Operational Excellence The Aviation Industry just started with Digital Transformation We are followers, not leaders Huge complexity across stakeholders over boarders requires an immense effort to clean up the given landscape Cooperation between the players it is not a need, it is a must As industry associations like IATA implies standards e.g. of passenger handling, we need to have companies like SITA to facilitate the collaboration by giving advice and build solutions on leveraged future oriented technology for the Aviation Industry Swissport International Ltd., Christoph Kleinsorg, CIO 9

10 IMPROVING OPERATIONAL EXCELLENCE Christoph Kleinsorg, Group CIO Swissport International Ltd. swissport.com