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3 Operations Management: Sustainability and Supply Chain Management, Global Edition Cover Title Page Copyright Page About the Authors Brief Preface Acknowledgments Part One: Introduction to Operations Management Chapter 1: Operations and Productivity Global Company Profile: Hard Rock Café What Is Operations Management? Organizing to Produce Goods and Services The Supply Chain Why Study OM? What Operations Managers Do The Heritage of Operations Management Operations for Goods and Services The Productivity Challenge Current Challenges in Operations Management Ethics, Social Responsibility, and Sustainability Using Software for Productivity Analysis Chapter 2: Operations Strategy in a Global Environment Global Company Profile: Boeing A Global View of Operations and Supply Chains Developing Missions and Strategies

4 Achieving Competitive Advantage Through Operations Issues in Operations Strategy Strategy Development and Implementation Strategic Planning, Core Competencies, and Outsourcing Global Operations Strategy Options Using Software to Solve Outsourcing Chapter 3: Project Management Global Company Profile: Bechtel Group The Importance of Project Management Project Planning Project Scheduling Project Controlling Project Management Techniques: PERT and CPM Determining the Project Schedule Variability in Activity Times Cost-Time Trade-Off s and Project Crashing A Critique of PERT and CPM Using Microsoft Project to Manage Projects Using Software to Solve Project Management Chapter 4: Forecasting Global Company Profile: Walt Disney Parks & Resorts What is Forecasting?

5 The Strategic Importance of Forecasting Seven Steps in the Forecasting System Forecasting Approaches Time-Series Forecasting Associative Forecasting Methods: Regression and Correlation Analysis Monitoring and Controlling Forecasts Forecasting in the Service Sector Using Software in Forecasting Part Two: Designing Operations Chapter 5: Design of Goods and Services Global Company Profile: Regal Marine Goods and Services Selection Generating New Products Product Development Issues for Product Design Product Development Continuum Defining a Product Documents for Production Service Design Application of Decision Trees to Product Design Transition to Production Solved Problem

6 Supplement 5: Sustainability in the Supply Chain Corporate Social Responsibility Sustainability Design and Production for Sustainability Regulations and Industry Standards Chapter 6: Managing Quality Global Company Profile: Arnold Palmer Hospital Quality and Strategy Defining Quality Total Quality Management Tools of TQM The Role of Inspection TQM in Services Supplement 6: Statistical Process Control Statistical Process Control (SPC) Process Capability Acceptance Sampling Using Software for SPC

7 Chapter 7: Process Strategy Global Company Profile: Harley-Davidson Four Process Strategies Selection of Equipment Process Analysis and Design Special Considerations for Service Process Design Production Technology Technology in Services Process Redesign Solved Problem Supplement 7: Capacity and Constraint Management Capacity Bottleneck Analysis and the Theory of Constraints Break-Even Analysis Reducing Risk with Incremental Changes Applying Expected Monetary Value (EMV) to Capacity Decisions Applying Investment Analysis to Strategy-Driven Investments Using Software for Break-Even Analysis Case Study Chapter 8: Location Strategies

8 Global Company Profile: Fedex The Strategic Importance of Location Factors That Affect Location Decisions Methods of Evaluating Location Alternatives Service Location Strategy Geographic Information Systems Using Software to Solve Location Chapter 9: Layout Strategies Global Company Profile: Mcdonald s The Strategic Importance of Layout Decisions Types of Layout Office Layout Retail Layout Warehouse and Storage Layouts Fixed-Position Layout Process-Oriented Layout Work Cells Repetitive and Product-Oriented Layout Using Software to Solve Layout Chapter 10: Human Resources, Job Design, and Work Measurement Global Company Profile: Rusty Wallace s Nascar Racing Team Human Resource Strategy for Competitive Advantage

9 Labor Planning Job Design Ergonomics and the Work Environment Methods Analysis The Visual Workplace Labor Standards Ethics Part Three: Managing Operations Chapter 11: Supply Chain Management Global Company Profile: Darden Restaurants The Supply Chain s Strategic Importance Sourcing Issues: Make-or-Buy and Outsourcing Six Sourcing Strategies Supply Chain Risk Managing the Integrated Supply Chain Building the Supply Base Logistics Management Distribution Management Ethics and Sustainable Supply Chain Management Measuring Supply Chain Performance Supplement 11: Supply Chain Management Analytics

10 Techniques for Evaluating Supply Chains Evaluating Disaster Risk in the Supply Chain Managing the Bullwhip Effect Supplier Selection Analysis Transportation Mode Analysis Warehouse Storage Chapter 12: Inventory Management Global Company Profile: Amazon.Com The Importance of Inventory Managing Inventory Inventory Models Inventory Models for Independent Demand Probabilistic Models and Safety Stock Single-Period Model Fixed-Period (P) Systems Using Software to Solve Inventory Chapter 13: Aggregate Planning and S&OP Global Company Profile: Frito-Lay The Planning Process Sales and Operations Planning The Nature of Aggregate Planning Aggregate Planning Strategies Methods for Aggregate Planning Aggregate Planning in Services Revenue Management

11 Using Software for Aggregate Planning Chapter 14: Material Requirements Planning (MRP) and ERP Global Company Profile: Wheeled Coach Dependent Demand Dependent Inventory Model Requirements MRP Structure MRP Management Lot-Sizing Techniques Extensions of MRP MRP in Services Enterprise Resource Planning (ERP) Using Software to Solve MRP Chapter 15: Short-Term Scheduling Global Company Profile: Alaska Airlines The Importance of Short-Term Scheduling Scheduling Issues Scheduling Process-Focused Facilities Loading Jobs Sequencing Jobs Finite Capacity Scheduling (FCS) Scheduling Services

12 Using Software for Short-Term Scheduling Chapter 16: Lean Operations Global Company Profile: Toyota Motor Corporation Lean Operations Lean and Just-in-Time Lean and the Toyota Production System Lean Organizations Lean in Services Solved Problem Chapter 17: Maintenance and Reliability Global Company Profile: Orlando Utilities Commission The Strategic Importance of Maintenance and Reliability Reliability Maintenance Total Productive Maintenance Using Software to Solve Reliability Case Study

13 Part Four: Business Analytics Modules Module A: Decision-Making Tools The Decision Process in Operations Fundamentals of Decision Making Decision Tables Types of Decision-Making Environments Decision Trees Using Software for Decision Models Case Study Module B: Linear Programming Why Use Linear Programming? Requirements of a Linear Programming Problem Formulating Linear Programming Graphical Solution to a Linear Programming Problem Sensitivity Analysis Solving Minimization Linear Programming Applications The Simplex Method of LP Integer and Binary Variables Using Software to Solve LP Module C: Transportation Models Transportation Modeling Developing an Initial Solution The Stepping-Stone Method

14 Special Issues in Modeling Using Software to Solve Transportation Case Study Module D: Waiting-Line Models Queuing Theory Characteristics of a Waiting-Line System Queuing Costs The Variety of Queuing Models Other Queuing Approaches Using Software to Solve Queuing Module E: Learning Curves What Is a Learning Curve? Learning Curves in Services and Manufacturing Applying the Learning Curve Strategic Implications of Learning Curves Limitations of Learning Curves Key Term Using Software for Learning Curves Case Study

15 Module F: Simulation What Is Simulation? Advantages and Disadvantages of Simulation Monte Carlo Simulation Simulation with Two Decision Variables: An Inventory Example Using Software in Simulation Case Study Appendix Bibliography Name Index General Index Back Cover