Enterprise Computing Solutions Australia & New Zealand

Transcription

1 Business Intelligence Data Centre Internet of Things Value Recovery Cloud Mobility Security Enterprise Computing Solutions Australia & New Zealand ecs-anz.arrow.com

2 Welcome to Arrow ECS ANZ We are no ordinary distributor. In fact, at Arrow Enterprise Computing Solutions ANZ, distribution is just one of the many specialised services we offer to the IT channel. Our commitment to bringing the latest and best in emerging and advanced technology to the local ANZ market is at the core of our business, but enabling and supporting partner excellence is why we do it. Securing your business Five Years Out Whether you re a solutions provider or systems integrator, the technology demands you ll face tomorrow are already in our sights today. Cloud, business intelligence, Big Data, the Internet of Things, even artificial intelligence we are prepared for the changes, demands and challenges. The technology demands you ll face tomorrow are already in our sights today. As one of the industry s leaders, we re uniquely positioned to drive increased revenue and margin throughout the entire value chain. With our extensive experience in the channel, we provide you and your customers with solutions that solve modern business challenges, supported by world-class services, systems and tools. 2 ecs-anz.arrow.com

3 What we do We don t simply distribute technology we help you stand out amongst your competitors. At Arrow ECS ANZ, we help our partners succeed and grow their businesses by offering a breadth of services and support. Our state-of-the-art distribution services include everything from engineering and integration support, marketing and business development, to warehousing and logistics. We drive innovation through specialised, technical-service orientated distribution and support. We enable partners and end users to solve modern business challenges through our extensive range of value-add services and systems. We translate technology into tangible business benefits that ensure success today, and Five Years Out. Global reach. Increased market share. And a more robust and diversified customer and supplier base. That s what you ll get with Arrow ECS ANZ. At Arrow ECS ANZ we provide truly relevant services that are designed for you: > Pre-sales and post-sales professional services > Pre-configuration and hot staging > Proof-of-Concept support > Unique PODs (Products-on-Demand) that can help you deliver relevant solutions and not just products > Training and enablement > End user helpdesk > Cloud solutions enablement and marketplace > Marketing and business development > Support and education programs > Advance hardware replacement > Flexible finance options and solutions > Online transaction and quoting tool > Online payment gateway > Brokerage service > Install base analytics and management We deliver true value something that someone can t do without. Through our extensive services portfolio we ensure you can customise and deliver the right solutions to the right customer at the right time. 3 ecs-anz.arrow.com

4 Our Story Throughout the history of our business, it is the people our founders, leaders and employees that have shaped us into the business we are today. With more than 12 years legacy and experience in Australia and New Zealand, Arrow is now one of the leading distributors in the region, and a leader in the areas that are changing the way technology is delivered and how it solves customer problems business intelligence, next-generation security, cloud, Big Data and the Internet of Things. Observatory Crest Australia is born. Arrow ECS ANZ achieves $150m revenue in FY15 $150m Computerlinks Sydney office is opened. Arrow ECS acquires Computerlinks and Observatory Crest. + + Arrow Electronics, Inc. acquires Distribution Central Performance Networking, est. 1991, changes its company name to Firewall Systems. Headcount of 122 staff. ARROW ECS ANZ is born. Nick Verykios and Scott Frew acquire Firewall Systems. Distribution Central is launched, with Firewall Systems as a security specialist business unit. Further specialist business units follow. Distribution Central is ranked in the BRW Fast 100 list of Australia s fasted growing companies 7 years in a row. Distribution Central is ranked 14th in the BRW Best Places to work list. $400m Distribution Central achieves $400m revenue in FY16 with 140 staff. 4 ecs-anz.arrow.com

5 We are future ready Arrow ECS ANZ is owned by Arrow Electronics, Inc. a Fortune 150 company with 18,500 employees worldwide. Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial and consumer electronics. Value Recovery Electronics Components Intelligent Systems Across the product lifecycle, Arrow provides specialised services and expertise that connect customers to the right technology, at the right place, the right time and at the right price. Across the globe, Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company s industryleading services. Enterprise Computing Solutions Arrow delivers right through the value-chain by offering solutions that support the entire IT channel from end user to technology partner. ELECTRONIC COMPONENTS Arrow meets customers changing needs with a comprehensive portfolio of products and services, including semiconductor, passive, electromechanical, connector, and computer product solutions, from the world s foremost technology suppliers. Arrow Electronics Components are located in Australia with offices in Sydney, Melbourne and Adelaide. ENTERPRISE COMPUTING SOLUTIONS Arrow ECS offers our solution provider community a breadth of services and support they need to grow their business. We offer state-of-the-art distribution services which include everything from engineering and integration support to warehousing and logistics so they can customise and deliver the right products to the right customer at the right time. ecs-anz.arrow.com INTELLIGENT SYSTEMS At Arrow Intelligent Systems, your mission is our mission. From design engineering services, global marketing and integration, global logistics, and business solutions, our dedicated team of experts is bringing it all together to help you deliver the latest technologies to market quickly and efficiently. ocs.arrow.com VALUE RECOVERY Arrow s Value Recovery group is a worldwide provider of IT asset disposition (ITAD) and aftermarket solutions designed to deliver data security, efficiency and value. With specialised expertise in reverse logistics, IT asset management, and asset recovery, Arrow enables organisations to uncover hidden value and increase sustainability at the end of the IT product lifecycle. 5 ecs-anz.arrow.com

6 The value we provide our partners is delivered through our business model LEEP. By having a clear process for driving new and existing business, and the right services in place to support plans, our partners are able to Land, Expand, Extend and Protect opportunities. LAND PROTECT EXPAND EXTEND 6 ecs-anz.arrow.com

7 Land, Expand, Extend, Protect Our approach to technology distribution and channel engagement transcends the traditional notion of value-add to deliver a model that allows the channel to maintain relevance with existing customer relationships and develop new ones. LEEP provides our partners the opportunities, programs and enablement tools to have better, more relevant and stickier customer conversations. LAND We provide our partners the systems (online configurator & quoting, online ordering), channel services (pre and post-sales professional services, market development, financial services and more), and technology solutions and pathways they need to ensure they LAND every opportunity. EXPAND Through our Arrow IBAM service and online tool, we offer our partners a unique opportunity to mine their customer base for upgrade and feature attach opportunities. Further supported by our channel services and our technology solutions (PODs and CloudPODs), our partners are armed with the data intelligence and tools to make the most of their EXPAND opportunities. EXTEND Through our Arrow IBAM service, we offer our partners the opportunity to cross-sell, including reference architectures, to their existing customer base. By initiating these EXTEND conversations, our partners can ensure their customers are benefiting from a broader range of technology solutions, and they remain relevant and sticky to their customers. PROTECT Finally, if there are no further opportunities to EXPAND or EXTEND, partners can PROTECT their customers through our Arrow IBAM service, by having their licence and maintenance renewals managed effectively and efficiently through Arrow IBAM. 7 ecs-anz.arrow.com

8 How we help grow your business Our ever-evolving expertise means we re always anticipating your customers new technology demands and we are also ready to deliver on them with valueadd service solutions that help take your business to the next level. PRE-SALES PROFESSIONAL SERVICES Our Professional Services ensure you have the support you need to win an opportunity. Configuration, design, demonstrations, assessments, health checks, hot staging, Proof-of-Concept support and unique POD and CloudPOD solutions. TRANSACTION OPTIMISATION We deliver a range of services that enhance every transaction and help you close your deal. From brokerage to online quoting, ordering and payment tools, to financing solutions, we have every transaction covered. POST-SALES SUPPORT SERVICES Our Support Services ensure you can deliver on your customer requirements and maintain your customer relationships with a high level of support and expertise delivered through our expert help desk, remote install support, onsite installation support, knowledge transfer, advance hardware replacement and more. CLOUD SERVICES & SOLUTIONS Our cloud service covers solution design and support, consulting, and also our online and real-time cloud services marketplace available to all of our partners. We also develop our unique CloudPOD integrated solutions that you can deliver to your customer via the platform. TRAINING & EDUCATION We deliver certification and accreditation training for a range of vendors delivered by our expert trainers who are experienced IT professionals with a wealth of practical experience and training knowledge. VALUE RECOVERY Our Value Recovery business allows us to wrap a range of services into your solution offering, including secure logistics, technology processing, data sanitisation, recycling and reporting to meet your customer s compliance or corporate policies. MARKET DEVELOPMENT Our marketing, education and business development programs enable you to make the most of available vendor MDF and create opportunities to build and fill your sales pipeline. The Arrow Ignite channel business plan delivers measurable results in terms of sales, more effective marketing programs, a strategic approach to vendor certification and maintenance of vendor compliance. 8 ecs-anz.arrow.com

9 How we contribute to your success > Design, deploy, optimise and maintain technologies across all of our offerings. > Cover the full technology and customer lifecycle > Provide support for project-based and staff augmentation models > Access a vast catalogue of cloud offerings including unique CloudPOD solutions you can offer your customer > White-label your own cloud marketplace > Vendor-authorised training > Access a range of education programs > Marketing and business development support > Market updates via and social media channels follow us to keep up-to-date > Channel business plan with measurable results Arrow Ignite > Advance hardware replacement > Flexible finance options and solutions > Online configuration, quoting, ordering and payment > Brokerage service > Install base analytics and management never miss an upgrade, refresh or cross-sell opportunity, in addition to managing your renewals business Want to reinvent your business goals? Partner with us to access the highest quality of specialised services, sales support, marketing & business development, and engineering and delivery resources. 9 ecs-anz.arrow.com

10 Solving tomorrow s business problems Technology is so fast paced that by the time one problem is solved, the threats and opportunities have moved on to the next big thing. Not only do we offer market and technology leading solutions that solve contemporary business problems, but we partner with advanced and emerging technologies that are Five Years Out. BUSINESS INTELLIGENCE Arrow s Business Intelligence solutions transform data into business knowledge, allowing companies to extract more value out of information assets and to develop and implement strategies that can help identify and win new business. DATA CENTRE Data centre solutions are evolving faster than ever with developments in hyper-convergence, solid-state and software defined storage and cloud. How we deploy, manage and secure data is changing. Arrow provides a range of data centre technologies and solutions that enable your customers to stay ahead. INTERNET OF THINGS A term as nebulous as they come, the Internet of Things can encompass everything from embedded processors to sensors to communication protocols. Keep your head in the cloud with Arrow s industry knowledge and innovative solutions. VALUE RECOVERY Our Value Recovery group provides specialised IT asset disposition (ITAD) and reverse supply chain solutions that protect our clients brands and enable technology users to uncover opportunities for greater efficiencies and value capture at the end of the IT product lifecycle. CLOUD Arrow empowers its partners to grow a profitable and sustainable cloud services business by eliminating cost and complexity from cloud service development and delivery. Our industry leading cloud solutions and services marketplace provides procurement, provisioning, integration, orchestration and management of cloud solutions, services and aggregated billing. MOBILITY Mobility is driving much of the change we are seeing across all IT technologies. With the future-ready workplace demanding access to data anywhere, anytime and as quickly as possible, networking, voice and video solutions need to deliver on these demands. Software defined networking is also helping boost capabilities. Our range of voice, video and networking solutions deliver what your customers need. SECURITY Whether your customer s environment is virtual, physical or hybrid, you need to advise them on how best to secure it whilst allowing for business agility. Arrow partners with advanced and emerging security providers and has some of the best engineering experts in the industry. 10 ecs-anz.arrow.com

11 Why Arrow? As your partner in forward thinking, we believe it is our responsibility to contribute to your success, not just project by project, but over the lifetime of our professional relationship. That s why we bring elements like these to the table: WORLD-CLASS RELATIONSHIPS Leverage the best solutions from leading technology providers. We re already working with these partners to fulfil your needs for the future. GLOBAL CAPABILITIES Make Arrow your single source and experience efficiencies of scale that benefit your business. Our online systems and tools allow you to access the information you need when you need it. And our delivery and resource capabilities extend past just the ANZ region. HOLISTIC VISION See what s around the corner. We know the future is evolving, and we re ready to help you adapt your offering. Rely on us as you transition to a more relevant, profitable and sustainable business model. Our industry expertise in areas like cloud and IoT has the potential to inform a more complete solution for your customers. TECHNICAL SUPPORT AND INDUSTRY INSIGHT Access the latest industry trend information to evaluate opportunities and make informed decisions. Our experienced engineers are ready to help you offer a complete solution or get an existing one to the next level of performance. GO-TO-MARKET SOLUTIONS Get more than just a suite of products. Our value-add approach generates solutions that are relevant to your customers. We offer business development, marketing, professional services, education and training, and our own integrated solutions. We have the tools to help you build and fill your sales pipeline. PARTNER FINANCING Grow your business. Whether you re looking to invest in new initiatives, boost competitiveness, improve cash flow, shorten your sales cycle or simplify budgeting, we have financing and leasing plans that are right for you. We can find the right solution for even the most complex financing problem and help you close the deal. Arrow gives you access to: > advanced and emerging technologies > world-class channel services powered by our expertise > a business model that enables you to retain your customers whilst securing new ones > expertise in cloud, IoT, mobility, security, data centre and business intelligence 11 ecs-anz.arrow.com

12 Are You Five Years Out? Most people live in the present. The world of now. But a handful of us work in a unique world that doesn t quite exist yet the world of Five Years Out. Five Years Out is the tangible future. And the people who live and work there know that new technologies, new materials, new ideas and new electronics will make life not only different, but better. Not just cheaper, but smarter. Not just easier, but more inspired. Five Years Out is an exciting place to be. So exciting that, once you ve been there, it s hard to get excited about the present. Because we know what s coming is going to be so much better. Five Years Out is a community of builders, designers, engineers and imaginers who navigate the path between possibility and practicality. Creating the future of everything from cars to coffeemakers. Are you one of them? Then you re probably working with us. In Person (AU) (NZ) Call to talk or set up a face-to-face meeting with one of our knowledgeable representatives. Via ecsanz.info@arrow.com us for answers to questions or to start a conversation Online Arrow ECS ANZ Head Office Unit 6, 39 Herbert Street St Leonards NSW 2065, Australia ecs-anz.arrow.com Visit our website for everything from the latest news to information about our technology and services portfolio Arrow Electronics, Inc. Arrow and the Arrow logo are registered trademarks of Arrow Electronics, Inc. Other trademarks and product information are the property of their respective owners ecs-anz.arrow.com