Part III Performance Improvement Tools, Techniques, and Programs. Healthcare Analytics...

Transcription

1 BRIEF CONTENTS Preface...xv Part I Introduction to Healthcare Operations Chapter 1. The Challenge and the Opportunity...3 Chapter 2. History of Performance Improvement...17 Chapter 3. Evidence-Based Medicine and Value-Based Purchasing Part II Setting Goals and Executing Strategy Chapter 4. Strategy and the Balanced Scorecard...71 Chapter 5. Project Management...99 Part III Performance Improvement Tools, Techniques, and Programs Chapter 6. Tools for Problem Solving and Decision Making... Chapter 7. Statistical Thinking and Statistical Problem Solving... Chapter 8. Healthcare Analytics... Chapter 9. Quality Management: Focus on Six Sigma... Chapter 10. The Lean Enterprise... Part IV Applications to Contemporary Healthcare Operations Issues Chapter 11. Process Improvement and Patient Flow... Chapter 12. Scheduling and Capacity Management... Chapter 13. Supply Chain Management... Chapter 14. Improving Financial Performance with Operations Management... vii

2 viii Brief Contents Part V Putting It All Together for Operational Excellence Chapter 15. Holding the Gains... Glossary... Index... About the Authors...

3 DETAILED CONTENTS Preface...xv Part I Introduction to Healthcare Operations Chapter 1. The Challenge and the Opportunity...3 Overview...3 Purpose of This Book...3 The Challenge...4 The Opportunity...6 A Systems Look at Healthcare...8 An Integrating Framework for Operations Management in Healthcare...12 Conclusion...15 Discussion Questions...15 References...15 Chapter 2. History of Performance Improvement...17 Operations Management in Action...17 Overview...17 Background...18 Knowledge-Based Management...20 History of Scientific Management...22 Project Management...26 Introduction to Quality...27 Philosophies of Performance Improvement...34 Supply Chain Management...38 Big Data and Analytics...40 Conclusion...41 Discussion Questions...41 References...42 Chapter 3. Evidence-Based Medicine and Value-Based Purchasing Operations Management in Action...45 ix

4 x Detailed Contents Overview...46 Evidence-Based Medicine...46 Tools to Expand the Use of Evidence-Based Medicine Clinical Decision Support...60 The Future of Evidence-Based Medicine and Value Purchasing...62 Vincent Valley Hospital and Health System and Pay for Performance...64 Conclusion...65 Discussion Questions...65 Note...65 References...66 Part II Setting Goals and Executing Strategy Chapter 4. Strategy and the Balanced Scorecard...71 Operations Management in Action...71 Overview...71 Moving Strategy to Execution...72 The Balanced Scorecard in Healthcare...75 The Balanced Scorecard as Part of a Strategic Management System...76 Elements of the Balanced Scorecard System...76 Case Example: Essentia Health...93 Conclusion...95 Discussion Questions...95 Exercises...95 References...96 Further Reading...96 Chapter 5. Project Management...99 Operations Management in Action...99 Overview...99 Definition of a Project Project Selection and Chartering Project Manager and Project Team Project Scope and Work Breakdown Scheduling Project Control Quality Management, Procurement, the Project Management Office, and Project Closure...124

5 Detailed Contents xi Agile Project Management Innovation Centers Conclusion Discussion Questions Exercises References Further Reading Part III Performance Improvement Tools, Techniques, and Programs Chapter 6. Tools for Problem Solving and Decision Making Operations Management in Action... Overview... Decision-Making Framework... Mapping Techniques... Problem Identification Tools... Analytical Tools... Implementation: Force Field Analysis... Conclusion... Discussion Questions... Exercises... References... Chapter 7. Statistical Thinking and Statistical Problem Solving... Chapter 8. Healthcare Analytics... Chapter 9. Quality Management: Focus on Six Sigma... Chapter 10. The Lean Enterprise... Part IV Applications to Contemporary Healthcare Operations Issues Chapter 11. Process Improvement and Patient Flow... Chapter 12. Scheduling and Capacity Management...

6 xii Detailed Contents Chapter 13. Supply Chain Management... Chapter 14. Improving Financial Performance with Operations Management... Part V Putting It All Together for Operational Excellence Chapter 15. Holding the Gains... Glossary... Index... About the Authors...