The best guest experience.

Transcription

1 OUR PRODUCTS The best guest experience. Our technology solutions enable hotels to deliver the best guest experience.

2 Comprehensive Solutions Suite FCS Connect FCS Messenger Guest Rooms Call Center FCS Voice, Gateway & CosmoPMS FCS Recovery & Analytics Front Office Management Office FCS Concierge Concierge Laundry Operations FCS Laundry Back Office Engineering & Housekeeping FCS Engineering & Housekeeping

3 HOSPITALITY OPERATIONS MANAGEMENT Everything you need to deliver the best guest experience.

4 FCS Connect External and internal guest work order management Runner profile management Service item inventory management Escalation for outstanding job requests Support multi-language Support multi-property Report builder and scheduler

5 FCS Connect Mobile App Supports both ios and Android devices Run on WIFI, 3G or 4G network Allow runners to create, receive, update, escalate and complete jobs Check messages from call centre View guests profile in details Mini-bar posting Live room status update Panic button Ad-hoc messaging Voice message FCS Messenger integration (Push-to-talk)

6 FCS Housekeeping Dashboard with real time statistics Room matrix for cleaning assignments Inspection matrix for inspection assignments Productivity matrix Forecast module Inventory management Roster management Lost and found Report builder and scheduler Support multi-language Support multi-property

7 FCS Housekeeping Mobile App Auto room cleaning assignments for room attendants Auto room inspection assignments for supervisors Guest profile management QR code Panic button FCS Messenger integration Support both ios and Android devices

8 FCS Laundry Dashboard for on-day performance for laundry and linen activities Tracks all laundry transactions with pre-set budgets or cater to different types of laundry needs Manages all linen activities, inventory and forecast Posts all charges to the PMS in real time or tracks in a separate account for finance department Supports PMS Cash and Comp payment Report builder and scheduler

9 FCS Recovery Executive dashboard with real time statistics Incident case creation, tracking and escalation Record all compensation costs (material costs and operation costs) Live guest profile and preferences from PMS Automatic courtesy call generation per incident item and guest type Panic/Emergency button Support multi-language Support multi-property Report builder and scheduler

10 FCS Engineering Preventive maintenance service Equipment registration and maintenance Work order dispatch, monitoring and tracking Reduce energy consumption Report builder and scheduler Support multi-language Support multi-property

11 FCS Engineering Mobile App Work orders management FSC Messenger integration (Push-to-talk) Support both ios and Android devices

12 FCS Concierge Guest profile with itinerary management for both guests and non-guest visitors Contact directory for both internal and authorized external contacts Transportation management Baggage and parcel tracking and delivery Restaurant booking for both in-house and external restaurants Lost and found management Support multi-language Support multi-property Report builder and scheduler

13 FCS Messenger Speaks directly through walkie-talkie style conversations History log with playback User profile management Runs on Wi-Fi/ 3G/ LTE Supports multi-language Supports both IOS and Android devices

14 FCS Analytics Customisable dashboards Consolidated reporting Report builder and scheduler

15 HOSPITALITY GATEWAY AND VOICE A firm foundation for your hotel s technology infrastructure.

16 FCS Gateway Interface to all major PMS, PABX and third party systems Unique call charges setup with easy rate table maintenance Support manual posting for telephone & mini bar Real time system & interface status monitoring with multimedia alerts / SMS option Support multi-language & multi-properties Web client for configuration, reporting and maintenance Web-based reporting

17 FCS Voice Voic for guests and staff Auto wake-up call for individuals/ groups Room status updates Mini-bar posting Auto attendant Supports multi-language and multi-properties SIP connection for multiple PABX Web-based reporting

18 THANK YOU