Title of presentation From Prepayment to Smart Payment

Transcription

1 Title of presentation From Prepayment to Smart Payment Christophe Viarnaud, Managing Director Tim Adams, Business Manager West Africa ipad WA WAPIC 2009, Accra, GHANA

2 Delivering Energy: The Utility s Perspective Communications Department

3 Delivering Energy: The Customer Perspective Communications Department

4 Delivering Energy: The Customer Work Around Communications Department

5 Customer is key Convenience of use + + Customer Smart and convenient Payment METER TO KNOWLEDGE METER TO CASH USAGE & LOAD EFFICIENCY REVENUE ASSURANCE + Trust + Ability to visualize And manage + Educated & Informed Conservation driven behaviour Socially Responsible Efficient usage Feedback/ Demand Response/ Revenue Protection EFFICIENCY

6 But Total Cost of Ownership is paramount Per Meter/ Per month Revenue Margin Generation Costs? $5.2 Theft $3? Usually caused by poor service, insufficient focus on Revenue Protection Transmission $0.8 Metering & Vending Admin Operations $2.1 $0.9 Cannot exceed $25 TCO per year $10 Average Revenue

7 Enabling the Virtual Power Plan

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9 Critical Factors of Success Quality Of Customer Data Revenue Protection Convenient Vending Spatial ID RP Toolbox Smart Vending Supported by Open standards supporting interoperability IEC STS XML Vend DLMS Infopod

10 Know your customer Pre Paid meters were historically installed blind in many areas. The lack of an address in the record prohibits effective management A physical address (Street Name, Stand No etc) is not always available and is not a constant The POD is a point on the ground defined by a database ID and described by a X-Y coordinate The complete operator is build around this POD, with all meters, agreements, accounts etc linked to the central record Sample area lacking physical street or stand addressing system Tanesco Presentation Christophe Viarnaud

11 Revenue Protection Metering Dataset GIS Dataset Evaluating & Combining Data Sweep Audit with a GPS unit Data Capturing, Validation & Spatial Data cleaning Geo-referenced Aerial image Central Repository & CORE Data System Tanesco Presentation Christophe Viarnaud

12 People Prevention Detection Correction Creating Sustainability Create internal awareness Provide adequate resourcing Provide jobrelated training Performing field audits Stratification of data to allow for targeted auditing Replace / Repair tampered meters Provide training based on gaps identified Develop scorecards to measure critical KPAs Increasing visibility Creating public awareness Creating and managing a knowledge repository Process Review processes Identify gaps Optimise Provide reporting Monitoring of Exception reports derived from the various business processes and systems Automate data inflows and outflows Refine and correct process deficiencies Ensure proper meter asset tracking Close process gaps Ensure single source of data Technology Supply of Split Metering Seals with unique Ids Secure Enclosures Infopod System exception reports Energy Balancing Mappa (GIS) Frontline (W/O) HHU Infocom Business Intelligence Tools 12

13 Smart Payment National Master - Management and Reporting Database Reporting Financial and Customer Information El Sweedey System Master Vending Database Utility Vending Gateway Extended Vending Gateway Electronic Funds Transfer (EFT) Payment Gateway Third Party Value-add Service Providers (Airtime, Credit Card, Accounts, etc.) Third Party Distributors Offline PCs with Security Modules Online PCs With GPRS Modems Cellphones & Automatic Vending Machines Low Cost Terminals Distribution Channels Offline PCs for Prop. Meters-Black Box Secure Vouchers

14 Smart Payment A wide range of vendors are appointed to ensure convenience and accessibility for consumers to purchase electricity tokens. Electricity Vending Channels Electricity Voucher Electricity Voucher Since the transfer code is a 20-digit number, various portable sales points, pre-printed vouchers as well as the Internet is used. All transactions are real-time, central and online. Key issues: 24/7 Points-of-Sales, anywhere, anytime.. On-line communication dependency LoB Review

15 Interoperability Business Case 5 Million Prepayment Consumers The Largest Online Prepayment System in the World 2,000 online points-of-sale Redundant architecture in two cities Scaled for 250 transactions per second 100% Web Enabled Communications Department- IS

16 Revenue Protection Business Case ❿ An Analysis of the Pilot Project Indicated an Increase in Sales of 30% for the Sampled Meters after RP program Meter Total 451 Result Summary 251 ❿ If we can achieve 25 % Increase in sales for whole of Tanesco - $ 10 Million Revenue increase per year ❿ About 8% of Meters Audited & Inspected with Pilot had evidence of Fraud ❿ Eliminating ONLY this 8% of definite fraudulent incidents over the whole meter base - $ 4 Million Revenue Increase per year Flagged for Inspection Succesfully Tampers Identified Inspected Description Other Exceptions Identified Increase in sales for ONLY the 1148 meters translates to $110k/year ❿ What if Fraud were to go up to 15 %? ❿ Tanesco would need to Produce 107 million kw/h of electricity per year EXTRA because off illegal activities Tanzania

17 Smart Payment Business Case More Vending Channels

18 Smart Payment Business Case More Vending Channels

19 Smart Payment Business Case At the crossing of same investment, around 150,000 meters, there will be 75 OFF-LINE Vending Points against THOUSANDS EXTENDED ON-LINE Vending Points 3,000 3,000 3,000 3,000 3,000 4,000 4,000 4,000 4,000 4,000 5,000 5,000 5,000 5,000 5,000 6,000 6,000 6,000 6,000 6,000 7,000 7,000 7,000 7,000 8,000 7,000 6,000 5,000 4,000 3,000 2,000 1, Master System 10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90, , , , , , , , , , , ,000 invest as you grow upfront , , , ,000 # of Extended On-line Vending Systems (Lagos bank branches, ATM and POS only) # of Off-line Vending Systems

20 Conclusion Open Standards Interoperability (enabling lowest TCO) + + Scalability (enabling performance) + Trust + Smart Payment + Educated & Informed responsible behaviour Financially viable Efficient usage Viable Revenue Protection The viability of the Electricity System