Ref: CO/IT/HW/Hardware Tender Modification-1 Date: 25 th January 2011

Transcription

1 Ref: CO/IT/HW/Hardware Tender Modification-1 Date: 25 th January 2011 Re: Modification-1 to Hardware Tender For Supply, Installation and Commissioning of Computer systems, Related Software and peripherals at different offices / branches of Life Insurance Corporation of India, all over India dated 7 th January 2011 This is with reference to the tender released by the Life Insurance Corporation of India on 7 th January 2011 for Supply, Installation and Commissioning of Computer systems, Related Software and peripherals at different offices / branches of Life Insurance Corporation of India, all over India. The modifications, to this tender are given below: SL Bid document Original Tender condition No. page no., Clause no. 1 Page 1 Last Date for submission- on 27 st January 2011 latest by 4:00 pm 2 Page 2 Last Date for submission- on 27 st Activity Schedule 3 Page 2 Activity Schedule 4 Page 21 Other Conditions 5 Page 6 Clause B.4.(iv).(l) 6 Page 6 Clause B.5 New Clause added January 2011 latest by 4:00 pm Technical Bid opening All Vendors will. of the above address, on 27 th January 2011, latest by 4:00 PM... in this matter will be final. Software Development Center Technical specifications before placing of Purchase Order. ALLOTMENT OF GROUPS TO VENDOR(S): B.5.(i) Generally a single vendor..b.5.(iii) will be final. Modifications/Revised condition (Indicated in bold) Last Date for submission- on 3 nd February 2011 latest by 4:00 pm Last Date for submission- on 3 nd February 2011 latest by 4:00 pm The technical bids of the vendors will be opened by the committee in the presence of their representatives who choose to attend on 3 nd February 2011 at 4:30 p.m. All Vendors will. of the above address, on 3 nd February 2011, latest by 4:00 PM... in this matter will be final. Software Development Center (SDC) of LIC will conduct a Proof of Concept (POC) of the category 2D PC to test it s for compliance to SOA and Glassfish, as mentioned in the Technical specification. The vendor has to provide the model quoted by them within ten days of submission of Technical Bids. The vendor has to demonstrate the installation of RHEL 5.4 along with MySQL, MF SOA server/ Server Express, Glassfish Server & Netbeans. Upon installation, the vendor has to show all the said software running successfully. The POC has to be conducted in LIC's premises. All the required software will be provided by LIC. All the drivers required for the installation of above mentioned software will have to be provided by the vendor. The models which are evaluated during the POC and approved by LIC-SDC will only take up in the commercial evaluation. ALLOTMENT OF GROUPS TO VENDOR(S) & POST ALLOTMENT OBLIGATIONS OF THE VENDOR: B.5.(iv) Development & Implementation of Incident Tracking Software (ITS) The selected L1 vendor for the Zone will be required to implement Incident Tracking Software (ITS) for monitoring breakdown complaints of the Zones allotted to the vendor. The Software should be capable of capturing the relevant information from the mail generated in connection with the hardware breakdowns to the vendor s Hardware Tender dated 07 th January 2011 Page 1

2 central mail id through LIC s Hardware Complaint Tracking Module (HCTM) and should have the capability to centrally track/ monitor the progress of the resolution of the call at vendor s end. The information that would be available in the mail would be as under: a. ZO name b. DO name c. BO Name d. Date of breakdown e. Description and f. Complaint id etc. The development of the module should be completed and prototype of the software should be demonstrated to LIC within 21 days of being intimated as the selected L1 vendor after commercial evaluation. Any modifications, if suggested by the LIC officials, should be incorporated within 7 days. LIC will give a sign off to the vendor for the ITS software after satisfying itself about the capability and feature set of the Module. B.5.(v). Introductory Meeting at Zonal Offices The Vendor has to participate in an introductory meeting at Zonal offices after being allotted groups. The Regional Manager (IT) of the respective Zone will organize the Introductory Meeting in the Zonal Office on the said date. The attendees of the meeting will be as under: From Vendor s side: NPM, Zonal SPOC and Divisional SPOCs (who may be the senior most resident engineer of the respective Division). From LIC s side: Regional Manager (IT) and Officials of the Hardware Desk of the Zone. The Agenda of the above Introductory Meeting will be as under : - Handing over of the escalation matrix for the Zone as per Annexure 3(Revised) of Tender document by the NPM to RM (IT) - Handing over of the Branch-wise Hardware Module Users and Approvers list with id and contact Nos. by Regional Manager (IT) to NPM - Presentation by the NPM on the important terms and conditions of the tender, including the DOs and DONT s for the service engineers as per the All India Hardware Tender ; - Presentation/Demonstration of all the relevant Hardware Modules by the Secretary/Assistant Secretary of the Hardware Desk; Hardware Tender dated 07 th January 2011 Page 2

3 Please refer to Clause B.20.(xv) for details about NPM and SPOCs. After the meeting the Minutes will be sent to Central Office duly signed by the Regional Manager (IT) and the NPM. The format in which minutes of the above Introductory Meeting, have to be submitted to CO, will be provided to the selected Vendor. 7 Page 8 Clause B.8.(vi) 8 Page 10 Clause B.12 The contents of the Soft copies submitted in the CD and the contents of the Hard copies duly certified signed, numbered, stamped and spirally bound shall be exactly the same. If not, the bid will be REJECTED. GREEN INITATIVES: Keeping in view the global concern of hazards being.. then the commercial quote of that model/s would be loaded by 1.00% as illustrated in above Table. In case, the L1 vendor fails to attend the Introductory Meeting/s as per the schedule conveyed by the Assistant Secretary (IT/HW) of the Central Office, LIC reserves the rights to cancel the allotment of the groups to the concerned vendor and allot the same to the L2 vendor at L1 price and all the terms & conditions including above will be applicable to the L2 vendor also, and so on and so forth. The contents of the Soft copies submitted in the CD and the contents of the Hard copies duly certified signed, numbered, stamped and spirally bound, hardware wise i.e. one binding for Servers one for desktops/laptops & one for peripherals, shall be exactly the same. If not, the bid will be REJECTED. Keeping in view the global concern...a commercial loading as under will be done in respective commercial quotes of PCs and servers for every unit of Greenpeace rating which is less than 5 but greater than 2. Model having rating less than 2 will be Technically disqualified and will not be taken up for commercial evaluation. The above loading.. 1. Certification for Power: The Model/ power supply of the Model quoted is Energy Star 5 certified (for PCs) and Energy Star 1 certified (for servers). AND...RoHS certified. The above loading...then commercial quotes of that model/s would be loaded by 1.00%. 9 Page 10 Clause B.14 Placing Of Orders The Central Office at... purpose of calculating the delivery In case neither Greenpeace Rating of minimum 2 nor the Certification as above are available the model will be Technically disqualified and will not be taken for Commercial Evaluation Placing Of Orders The Central Office at... purpose of calculating the delivery period, and penalty Hardware Tender dated 07 th January 2011 Page 3

4 period, and penalty thereof. thereof. The PO for cabling will be placed by Manager (IT) as per Annexure XVI and the payments for the same will be settled by the Divisional Office concerned. The first Purchase Order will be released by the Zone only after the following conditions are fulfilled: 10 Page 11 Clause B.17.(ii) 11 Page 13 Clause B Page 14 Clause B.20.(iii) 13 Page 15 Clause B.20.(xv) PO-wise payments will be released by the Zone, in case all the documents for that PO are received and found to be in order. The payments for maximum 10 POs may be consolidated for a vendor keeping in view transactional and administrative conveniences. Spares, consumables and support for the hardware should be available for a minimum period of five years In case the media supplied is found to be defective the same should be replaced with new tape within one week. For delay beyond 7 days...in Clause B.21.(i) will become applicable. Penalty of 0.4%... Is not done by the vendor. Single Point of Contact/ Regular Meeting 1. Minutes of the Introductory Meeting, as defined in Clause B.5.(v), held at the Zonal Office are received by the Central Office. 2. Sign off for the ITS is given to the Vendor by Central Office as defined in Clause B.5.(iv). DELETED. Spares, consumables and support for the hardware should be available for a minimum period of five years. In case the media supplied is found to be defective the same should be replaced with new tape within three week. For delay beyond 21 days.in Clause B.21. (i) will become applicable. Penalty of 0.4%... Is not done by the vendor. Penalty for Pm not done will not be charged for the quarter in which the machine has been delivered/ installed. DELETED and REPLACED by the following: SINGLE POINT OF CONTACT (SPOC) & REGULAR MEETINGS (a)the selected L1 Vendor of the respective Group is required to appoint a National Project Manager (NPM) and Single Point of Contact (SPOC) for each Zone allotted to the Vendor. The appointment of NPM and SPOC is mandatory. The NPM will be In charge of all the Zonal SPOCs and the SPOCs in turn will be In charge of all the Zonal & Divisional Engineers of the Vendor. The role of the NPM will be to ensure smooth roll out of the project, including delivery and installation of hardware in the Zones allotted and service issues during the warranty period. The role of the Zonal SPOC will be to ensure smooth roll out of the project in the respective Division as well as to attend to Hardware Tender dated 07 th January 2011 Page 4

5 all the delivery, installation and service issues during the warranty period under the guidance of the NPM. Attending to service issues by NPM/SPOC will involve, among other things, timely resolution of break down calls. The NPM has to meet the Assistant Secretary of Hardware Section, CO within one week of being informed of the allotment of the Zones and has to provide the Authorization letter of the Vendor appointing him as the NPM, contact details such as his address, id, mobile number and Landline Number, FAX number. Thereafter, the Assistant Secretary of Hardware Section, CO will intimate to the NPM the schedule of the visits to the Zonal Office/s. The NPM is required to contact the respective Regional Manager (IT) for the Introductory Meeting on the date conveyed to him/her. (b) It will be mandatory for the Zonal SPOC to meet Regional Managers (IT) of the concerned LIC Zone every month on a mutually convenient date, to sort out the service issues of the Zone. The agenda of such meetings should be conveyed well in advance by vendor as well as RM (IT). The minutes of the meeting on all agenda items shall be recorded & signed by LIC s RM (IT) and the SPOC representing the Vendor. c) The Vendor shall also nominate a specific person as the single point of contact (SPOC) for each LIC Division. The Divisional SPOC shall submit to each Manager (IT) the name and contact details of the SPOC and Service Engineers, including address, telephone number, mobile number, FAX number/ address as per Annexure 3 (Revised) format within 2 weeks of Introductory Meeting with the vendor at Zonal Office. (d) It is mandatory for the Divisional SPOC to have a structured meeting with the respective Managers (IT) on monthly basis on a mutually convenient date to sort out the local service issues. The minutes of the meeting shall be signed by LIC s Manager (IT) and the Divisional SPOC representing the Vendor. (e) The meeting agenda at Zonal Office & Division Office should compulsorily include the following, -Review of all pending POs. -Status of lifting of the buyback hardware at different locations. Hardware Tender dated 07 th January 2011 Page 5

6 -Submission of latest Escalation Matrix as per Annexure 3 (Revised). Apart from the above Structured Meeting/s the RM (IT)/ Manager (IT) or the SPOC may also ask for the meeting to discuss urgent issues and the meeting has to be held on a mutually convenient date. Agenda of the meeting has to be conveyed to the other side in advance. (f) if the above conditions are not met, the following penalties shall be applicable during the warranty period: 14 Page 16 Clause B.21.(viii) 15 Page 16 Clause B.21.(i) 16 Page 17 Clause B.22.(iii) 17 Page 17 Clause B.22.(v) 18 Page 18 Clause B.21.(iv) 19 Annexure I Technical Bid 20 Annexure II Commercial Bid 21 Annexure III Location wise Escalation Matrix 22 Annexure V Undertaking from Penalty Cap. as the case may be. Hardwa re Type LTO media charges up to 7 days charges from 8 th day to 14 th day charges from 15 th day onwards NIL Rs. 50/- Rs. 100/- PENALTY FOR DELAY IN DELIVERY / INSTALLATION: FOR HARDWARE - Deliveries should be made for the entire purchase order at one time and not in piecemeal within the period. 8Hardware 9Type Servers PCs and other hardware Delivery and Installation period Rest of J&K, NE States India & Uttaranchal 7 weeks 8 weeks (56 (49 6 weeks (42 7 weeks (49 Systems not installed with in 64 days..will become applicable to this vendor also. The EMD submitted by the vendor will be forfeited if. different password. Penalty Cap (on quarterly basis), excluding the penalties for structured meeting. as the case may be. Hardwa re Type LTO media charges up to 7 days charges from 8 th day to 14 th day charges from 15 th day onwards Rs. 100 will deducted per day from 21 st day onwards PENALTY FOR DELAY IN DELIVERY / INSTALLATION: FOR HARDWARE - Deliveries should be made for the entire purchase order at one time and not in piecemeal within the period. Hardware Type Servers PCs and other hardware Delivery and Installation period J&K, NE States & Rest of India Uttaranchal 60 days 70 days 60 days 70 days Systems not installed with in 75 days (85 days in case of..will become applicable to this vendor also. The EMD submitted by the vendor will be forfeited if. different password. (d) In case of failure to hold the Introductory Meeting as per Clause B.5.(v). (e) In case of failure to develop the ITS as per Clause B.5.(iv) to the satisfaction of LIC Annexure I (Revised) Technical Bid Annexure II (Revised) Commercial Bid Annexure III (Revised) Location wise Escalation Matrix Annexure V (Revised) Undertaking from Printer OEMs Hardware Tender dated 07 th January 2011 Page 6

7 Printer OEMs These amendments will form a part of the Supply, Installation and Commissioning of Computer systems, Related Software and peripherals. All the bidders are requested to take note of the amendments and quote accordingly. Bidders have to use the revised & new formats for filling up the required information (Annexure-I (Revised), Annexure-II (Revised), Annexure-III(Revised) & Annexure V(Revised)). Please note that, if not done, the bid is liable to be rejected. Executive Director (IT/BPR) Enclosures: 1. Annexure I (Revised) - Technical Bid. 2. Annexure II (Revised) - Commercial Bid 3. Annexure III (Revised) - Location wise Escalation Matrix. 4. Annexure V (Revised) - Undertaking from Printer OEMs Hardware Tender dated 07 th January 2011 Page 7