Digital Disruption. Democratization of AI. AI Opportunities

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2 2 Digital Disruption Democratization of AI AI Opportunities

3 The world we live in is increasingly complex Mobility Social Big data Cloud AI IoT

4 Digital Opportunities Small companies, start-ups will benefit from agility From Companies to Consumers Small things can have Massive Impact

5 In the new world, it is not the Big Fish which eats the small fish, it s the fast fish which eats the slow fish. The changes are so profound that, from the perspective of human history, there has never been a time of greater promise or potential peril. My concern, however, is that decision makers are often caught in the traditional, linear (and non-disruptive) thinking or too absorbed by the immediate concerns to think strategically about the forces of disruption and innovation shaping our future. - Klaus Schwab founder of the World Economic Forum

6 Kilobytes Megabytes Gigabytes Terabytes Petabytes Zettabytes

7 Example: How-Old.net

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9 9 Job Disruptions World Economic Forum

10 Intelligent Technologies will Reconfigure Roles 11 w /us-en/_acnmedia/thought-leadership-assets/pdf/accenture-education-and-technology-skills-research.pdf#zoom=50

11 12 The Use of ICT is Transforming with AI

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13 Digital Agents 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric approach to your business Empower employees Increase employee productivity and allow for focus on innovation by freeing up time through automation

14 Routine Customer Service Interaction using AI / bots Increase productivity and customer satisfaction while reducing costs Automating agent actions with speech recognition Automated chatbots Translation services Predictive maintenance Call QA analytics Virtual agent assistants Routing cases by sentiment with text analytics Real-time sentiment analysis with text analytics Product recommendations Predict resolutions for customer tickets

15 Intelligent apps 75% Applications including AI By 2018, 50% of apps will include some form of AI App innovation Infuse AI into existing apps to improved user experience Knowledge extraction Backend-infused applications will leverage latent value in content

16 Support the Critical Role of Customer Service Agent with AI Earn customers for life with seamless transition to empowered insightful agent. Intelligent support Automate resolution with virtual agents that are smart, interactive and always available. Actionable insights Omni-channel engagement Customer Personalized experience Agent Optimized operations

17 Transform you and your customers business processes 85% Enterprises embracing AI By 2020, 85% of Enterprises will be using AI on at least one process Financial Services Risk Analytics Fraud Prevention Customer Next Best Action Retail Personalization Dynamic pricing Advanced retail planning Manufacturing Predictive Maintenance Operations Automation Fleets management

18 New revenue streams from IoT from non-traditional partnerships Industrial IoT: human-machine efficiency Robotic Arm Smart Cities $3.7T Factories 1 operations and equipment optimization Machine & Equipment Builders Transportation Connected Vehicle: mobility ecosystem Suppliers Platform, Infrastructure Connected Cars $2.4T Cities & vehicles 1 public health, transportation, and autonomous vehicles Consumer IoT: improved interoperability Productivity Thermostat $1.0T Human & home 1 chore automation, security, health and fitness Inventory Digital Devices Other: business process optimization Performance Home $1.8T Relevant use cases1 inventory, productivity, and process optimization 1) The Internet of Things: Mapping the Value Beyond the Hype, McKinsey 2015

19 Prof. Peter Hinssen London Business School Some of the things that we dreamt about when we were young are now just playing out in real life. it s about mindset and culture more than anything else. Governments around the world are starting to pursue more advanced thinking. The exponential, the 10x thinking. This is very close to a startup good at that 10X thinking.. moonshot type of big bets. 21

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21 Opportunities to consider The industry and employers demands the new generation workforce to have are new mindset and cultural required to stay relevant: Digitization in the 4 th Industrial Revolution is not an option an era where innovation and agility powered by democratized internet enabled technologies will be key for success. Democratization of Data and AI with 5G will accelerate digital transformation digital businesses and ecosystem enabled by high speed connectivity, data and AI will become more and more pervasive. Become a Digital Telco Amplify human ingenuity to enable agility in meeting the new demands for service by increasing workforce productivity, focusing on customer service, and achieving operational excellence as well as drive new products, services and business models that is enabled by Data and AI.

22 Microsoft AI: Amplifying Human Ingenuity to empower every person and every organization on the planet to achieve more (watch)