Ask Me Anything Lean Edition

Transcription

1 Ask Me Anything Lean Edition Mike Donna

2 About ITSM Campus ITIL Foundation ITIL Practitioner Certified Process Design Engineer (CPDE) ITIL Intermediates and MALC VeriSM Plus and Foundation* DevOps Campus DevOps Foundation ITSM for DevOps DevOps Test Engineering (DTE) DevOps Leader (DOL) Continuous Delivery Architecture (CDA) DevSecOps Engineering (DSOE) Value Stream Mapping (VSM) for DevOps Agile Service Management Overview Certified Agile Service Manager (CASM) Certified Agile Process Owner (CAPO) Site Reliability Engineering* (SRE) 2 Since 2003 Tens-of-Thousands Trained and Certified Learner Portal my.itsmacademy.com GAME ON! An Interactive Learning Experience Public Classes / Virtual Classes Corporate On-Site Classes Including Sims and Workshops Courseware Licensing Alumni Program DevOps Institute REP Strategic Partner of AXELOS PMI Global Education Provider Certified Woman-Owned * Coming Soon ITIL is a Registered Trade Mark of the AXELOS Limited. DevOps Foundation, All other Trademarks are from The DevOps Institute.

3 Welcome! Mike Orzen Donna Knapp 3

4 About Lean Lean is a production philosophy that focuses on reducing waste and improving the flow of processes to improve overall customer value. 4

5 Lean Thinking Encourages Systems Thinking System efficiency Optimal performance Individual efficiency Sub-optimization Lean thinking changes the focus from siloed ways of working to optimizing the flow of products and services through value streams that flow horizontally across the organization to customers. 5

6 Value Streams and Processes A value stream is the sequence of activities required to design, produce, and provide a specific good or service (businessdictionary.com) Value streams typically span multiple processes Shows the flow of materials and information how value is created Demand Value Stream Process Process Process Valuable Good or Service Delivered Traces the sequence of activities and decisions how work gets done Where there is demand there is a value stream. The challenge lies in seeing it. 6

7 Anatomy of a Value Stream A value stream map provides a macro-level view. Customer Information Flow IT-1 IT-2 Material & Data Flow ACTIVITY 1 %C&A Data-A ACTIVITY ACTIVITY ACTIVITY ACTIVITY %C&A %C&A %C&A %C&A Data-B Data-C Data-D Data-E Timeline LT PT LT PT LT PT LT PT LT PT 7 *Percent complete & accurate (%C&A), lead time (LT), processing time (PT)

8 Value Stream Mapping 101 Value stream mapping enables crossfunctional teams to See an entire value stream from a work and information flow perspective Identify areas of waste that could be eliminated or reduced in an effort to improve flow and deliver greater value Identify, prioritize and measure improvements A current state map depicts how the current end-to-end process works and helps identify its constraints A future state map helps develop and communicate the target end state A facilitator's job is to get others to assume responsibility and take the lead. 8

9 Ask Me Anything Q&A Rolling Deck. 9

10 Want to Learn More?

11 New to Our Portfolio Value Stream Mapping Facilitator 16-hour, non-certification workshop Focuses on the role of value stream mapping facilitator Takes a deep dive into value stream mapping techniques ITIL 4 Foundation 16-hour certification course Be among the first in the world! Visit our website for full course details and dates. 11

12 Thank You for Attending!