Skilled & Motivated Involved & Effective Clear Objectives & Plans Prepared & Organized Engaged & Challenged Reward students.

Transcription

1

2 School District Mission Statement The School Board of Palm Beach County is committed to theexcellence excellence in education and preparation of our with the knowledge, skills, and ethics required df for responsible citizenship and productive employment

3 Align Technology with Mission Critical Goals Perfect Teacher People Infr rastructure Functional Units SCHOOLS ERP EDW Facilities SFS TRANS Enterprise Technology Services Information Technology (IT) Applications & Data OTHERS Skilled & Motivated Involved & Effective Clear Objectives & Plans Prepared & Organized Engaged & Challenged Reward students Successful Student Skilled College Ready Future Leaders Responsible citizen Succeed socially and academically Infrastructure & Network Provide Support Services Business IT Alignment Develop Strategies in Alignment with District Goals Optimize and Standardize Services Involved Parents Recruit and Nurture Teachers Retain and Reward teachers Measure Effectiveness Create Education Environment Involve Students, Teachers, Parents in a Collaborative Environment

4 Division of Technology Mission and Vision Mission Statement Information Technology Services will directly support, enhance and encourage the execution of the School District of Palm Beach County mission statement Vision Statement The Technology Vision of the School District of Palm Beach County is to provide enterprise wide innovative Technology environments and information access that empowers teachers, students, administrators, and community to make well informed decisions, to share knowledge and collaborate, and to drive business process efficiencies

5 Imagine Our Students developing innovative products and processes using technology communicating and collaborating with peers, experts, and others using digital environments applying digital tools to gather, evaluate, and use information conducting research, managing projects, and solving problems, using digital it tools and resources demonstrating personal responsibility for lifelong learning through leadership for digital citizenship

6 Imagine Our Teachers using technology to engage students in exploring real world issues in face to face and virtual environments developing technology enriched learning environments so that students can set their own educational goals, manage their own learning, and assess their own progress collaborating with students, parents, and peers using digital media and formats promoting and modeling digital etiquette and responsible social interactions related to the use of technology and information leading with a vision of technology infusion and developing the leadership and technology skills of others

7 Technology Must Deliver Anytime, anywhere access to any application Content/curriculum creation, sharing, editing tools Equitable access to quality learning tools, technologies, and resources Open source software Social networking employing Web 2.0 technology Support innovative learning methods; gaming, simulations Develop infrastructure to enable community and international involvement in learning, both face to face and online Tools for research, analysis, synthesis, and presentation Connect learning communities Optimize the learning environment Ensuring enterprise-level performance Enable innovation Align technology with business support functions for optimum performance and service delivery

8 Technology Services FUNCTIONAL UNITS E R P C A F M T E N E T S F S E D W S C H O O L T R A N S INFRASTRUCTURE/NETWORK/SECURITY T E R M S O T H E R T E C H N O L O G Y SERVICE DESK/SCHOOL SUPPORT FUNCTIONS GOVERNANCE ENTERPRISE INTEGRATION DISASTER RECOVERY REGULATORY COMPLIANCE CHANGE MANAGEMENT ENTERPRISE PORTAL BUSINESS INTELLIGENCE/DATA WAREHOUSE DEVELOPMENT METHODOLOGIES POLICIES AND PROCEDURES PROJECT MANAGEMENT TRAINING SERVICE LEVEL AGREEMENTS

9 Technology Organization

10 Our Priorities Instillsense sense of urgency and improve school support services and IT support processes Improve overall communication Stress for cost efficiency (Become integral to Superintendent s cost reduction committee) Develop tactical PMO and form standard project methodologies for all district projects Collaborate with ERP and EDW to develop a vision for Enterprise Data Warehouse vital for decision support and business intelligence Improve district websites towards a single sign on portal Business Continuity and Disaster Recovery of mission critical systems Establish Technology Governance Develop Portfolio of projects to support Academic Business Plan and Technology Plan Top Priorities Develop Enterprise Wide Technology Strategic Plan Seamless Convergence of Technology functions and resources under the oversight of the Division of Technology

11 Strategic Technology Plan Vl Value Align technology with the District goals and objectives Positions technology to handle future growth and demands for new functionality Provides a common framework for technology and roadmap Plan Inputs District Goals, Objectives, and Key Results DOE Requirements erate, NCLB, and EETT Requirements NETS and ISTE Standards Academic Business Plan Audit Compliancy Requirements Functional Requirements As Is State of Technology

12 Technology Stakeholders Students Parents Teachers Principals Administrators Functional Owners Community

13 Why Converge Technology Functions? Dual functions of CIO District wide technology governance and oversight Unified vision and common set of priorities Move from a Single Department Culture to a Single District Culture Need for an enterprise data warehouse Coordinated security policy Cost savings through elimination of redundant resources and duplication of efforts across the enterprise and economies of scale Clear df definition of roles and responsibilities bl Performance efficiencies through infrastructure optimization and flexible application architecture Efficient workflow through integration and automation Eliminate organizational fragmentation of resources and skills and facilitate knowledge transfer and cross functional support Strongly recommended by Technology Advisory Committee (TAC)

14 Technology Convergence IT SCHOOLS IT SCHOOLS OTHER OTHER APPSAPPS ERP CIO CIO CAFM CAFM TEN EDW EDW ERP ET ET TEN

15 Our Accomplishments Reorganization of IT departments for alignment with needs of stakeholders School Opening successfully scaled the network and bandwidth to support the newschoolapplications i.e. Compass Learning increased scope, Gizmos, enterprise wide Learning Village, VMath, E2020 increased scope, READ 180 increased scope, FAIR assessment (FL DOE requirement) Service Desk improvement and streamline school support services through monitoring metrics and work order management Service Desk Satisfaction Rating Increased 12% from 2008 to overall 86 % in February 2009 Implementation of new HEAT system 95% of calls answered within 30 seconds IT Customer Satisfaction Rating as per 2009 EDW School IT Customer Satisfaction Rating as per 2009 EDW School Survey 14.8 % increase over 2008 EDW School Survey

16 Our Accomplishments FY10CostSavings Savings, asofsept 24/09 ($347K+) renegotiation of hardware/software contracts FY10 Cost Savings ($1.1M+) completed the first phase of Disaster Recovery at Northwest Regional Data Center, in lieu ofbuilding disaster recovery center at Seminole Ridge HS District wide Office 2007 deployment Convert schools to county fiber increase operational efficiencies Enable network connectivity for use of Apple computers in classrooms for 21 st century learning and innovation Formed the TechnologyAdvisory Committee (TAC) to provide guidance and best practices Formed the Technology Clearinghouse Committee (TCC) for standardization of technology hardware and software and elimination of redundancy Partnered with technology stakeholders to initiate convergence of technology functions and resources for future efficiencies and cost savings Developed Service Level Agreements with key stakeholders

17 What s Next At a Glance January2010 Deploy the newly designed website June 1, 2010 Submit Technology Strategic Plan to DOE July 1, 2010 Complete technology convergence Implement a central Network Operations Center Implement project management application In house development of CAFM application Develop the technology enterprise architecture Develop technology operational plan of standard operating procedures Implement Courion identity management system Implement LANDeskremote desktop monitoring andcontrol Service Desk reporting and benchmarking Streamline printing efficiencies to reduce costs Investigate t operational efficiencies i i for data center Automate Business Continuity Planning Leverage server virtualization technology for performance efficiencies Continue efforts to reduce costs contract consolidation, ld renegotiation, elimination of duplicate and obsolete services

18 Timeline Today Tomorrow Day After Document current state of IT Services Develop a Technology Strategy and Roadmap Create Framework and Methodology based on School District s requirements and proven models Establish a tactical PMO Continue to execute Technology Roadmap Establish a Unified Service Delivery Model for efficient operations Integrate disparate systems for cost savings and efficiencies Continue to develop single sign on web portals Provide balanced scorecard metrics on District projects Complete alignment of IT and instructional/administrative functions Implement policies and guidelines for technology best practices Continuous improvement across all technology components Establish long term strategy

19 Questions