Industry Governance Group 29/08/2018

Transcription

1 Industry Governance Group 29/08/2018

2 IGG Agenda Minutes from Previous IGG Meeting 11:30 11:35 Review of Action Items 11:35 11:55 CRU Update 11:55 12:10 De-harmonisation Update 12:10 12:20 GDPR Update 12:20 12:30 Retail Market Design Service Update 12:30 12:45 MRSO Update 12:45 12:55 ESBN Networks Update 12:55 13:15 Gemserv Update 13:15 13:20 AOB 13:20 13:25 Next Steps 13:25 13:30 2 rmdservice.com Rmdservice.com

3 Minutes from previous IGG For Approval Today: Minutes (v1.0) from Conference Call rmdservice.com Rmdservice.com

4 IGG Actions Updated IGG Action List issued in advance of meeting 4 Actions closed since last IGG meeting 4 IGG Actions carried forward 4 rmdservice.com Rmdservice.com

5 IGG Actions - Closed AP No. Title Org. Assigned to Date Closed Date Raised 1079 CRU to update the IGG with regard the ESBN SLAs.(Linked to Action 1051) CRU 27/06/ /08/ De-energisations - Suppliers to provide a summary of their difficult customer De-energisation cases to ESBN Suppliers 27/06/ /02/2018 Universal Design - CRU to consider if Universal Design should be included on the Agenda of future IGGs. SSE Airtricity to send a note of Universal Design to CRU. CRU/Supplier 25/07/ /05/2017 GDPR Suppliers to send in their GDPR issues/questions they have with regard to ESB GDPR's thoughts around Code of Practice and Data Agreements a week before the next IGG Suppliers 25/07/ /05/ rmdservice.com Rmdservice.com

6 IGG Actions Open AP No Title Org. Assigned to Date Due Date Raised P1 Safety Incident - ESBN to investigate and potentially raise a DR on how the existing market design could be improved to lessen the likelihood of such an incident occurring again. ESBN 29/08/ /07/ LTNA ESBN to circulate any LTNA lessons learnt to the IGG ESBN 29/08/ /12/ Smart Metering Project - ESBN and RMDS to clarify if there is any proposed changes to the existing market design governace arrangements and ways of working and also communicate milestone plan for 2019 schema release. ESBN/RMDS 29/08/ /03/2018 Suppliers to submit concerns they may have in relation to Data Sharing from a Governance and Agreement perspective in advance of the next IGG meeting 29th August Suppliers 29/08/ /07/ rmdservice.com Rmdservice.com

7 CRU Update

8 De-harmonisation Update Alan Keegan, CRU 8 rmdservice.com Rmdservice.com

9 GDPR Update Alan Keegan, CRU 9 rmdservice.com Rmdservice.com

10 Retail Market Design Update Carl Murphy, RMDS

11 LTCA Design options were presented to LTCA Working Group on Further session scheduled for rmdservice.com Rmdservice.com

12 New Retail Market Prioritisation Process Approved Communication Packs from the Networks Operators issued to MPs via ReMCoDS on Conference Call took place on At the end of the Conference Call, MPs agreed to approve the package for delivery for 2020 without the need of any subsequent voting process. ESBN & NIE Networks confirmed package option at the ReMCoWG today. 12 rmdservice.com Rmdservice.com

13 MCR1184 Cooling Off for CoS MCR1184 Details Date Raised 30/08/2016 Date DR Approved 27/06/2018 Requesting Organisation CRU Jurisdictional Implementation ROI Current Version V2.0 Change Summary This MCR was raised by CRU to cater for changes in the legislation to which give customers the right to change their mind and cancel a registration with a Supplier. No responses received since last conference call. Classification At Today s Meeting: For Approval 13 rmdservice.com Rmdservice.com

14 MCR Procedure for Supplier initiated transfer of MPRNs from one Supplier ID to another MCR1190 Details Date Raised 06/02/2018 Date DR Approved 27/06/2018 Requesting Organisation RMDS Jurisdictional Implementation ROI Current Version V2.0 Change Summary IGG Action 1091 refers A new Working Practice has been created to set out the steps which a Supplier must complete in circumstances where supplier initiated transfer of MPRNs from one Supplier ID to another is proposed. The Working Practice sets out a four stage approach with requirements outlined for each stage. Stage 1 - Regulatory Engagement with CRU Stage 2 Engagement with MRSO Stage 3 Customer Engagement Stage 4 Migration of MPRNs Classification At Today s Meeting: For Approval 14 rmdservice.com Rmdservice.com

15 Re-versioned MCR1140 Introduction of Eircodes into the Retail Market in Ireland MCR1140 Details Date Raised 02/03/2015 Date Previous Version Approved Requesting Organisation ESBN Jurisdictional Implementation ROI Current Version V4.0 Change Summary 29/6/2016 MCR1140(Version 4) has been updated to include the implementation of an existing market defect which was originally intended to go live with MCR1187. As part of the process of facilitating Suppliers to use the postcode field in the A2 address to populate with the Eircode, it is proposed to fix an existing known market defect where in certain circumstances if a COS is cancelled the A2 address on the BP is not reversed and this could cause an issue for Suppliers whose systems are not in a position to handle the Eircodes. Classification At Today s Meeting: For Approval 15 rmdservice.com Rmdservice.com

16 DR1191 SoLR Review DR1191 Details Date Raised 09/05/2018 Date Classified 27/06/2018 Requesting Organisation CRU Jurisdictional Implementation ROI Current Version V1.0 Change Summary To incorporate any necessary changes to MPD 04 to ensure that it is up to date, taking into account the various market offerings; including prepayment offerings. To further develop MPD 04 to ensure that it provides sufficient detail / narrative to describe the SoLR process from start to finish. In developing an updated SoLR solution the following approach will be taken: Analysis Phase Design Phase Testing Phase Classification At Today s Meeting: For Approval 16 rmdservice.com Rmdservice.com

17 Upcoming Outages for ROI PLANNED OUTAGE NOTIFICATION Outage Type Planned Start Date of Outage 16th September 2018 Start Time of Outage 08:00 Date of Restoration of Outage 16th September 2018 Restoration Time of Outage 17:00 Duration of Outage Jurisdiction Affected Reason for Outage MKT Systems Impacted 9 hours ROI Electricity Market Site Switch Retail Central Market System RMP Extranet Backlog Impact / Comments System undergoing Outage Messages inbound to Networks will queue in the central HUB and be processed on resumption of normal service. The facility to book appointments via RMP Extranet shall be unavailable during the outage. SAP ISU 17 rmdservice.com Rmdservice.com

18 MRSO Update Gerry Halligan 29 th August 2018

19 Debt Flagging May-18 Jun-18 Jul-18 Total Debt Notifications received (012) 254 (39) 198 (25) 220 (31) Total Debt Notifications not forwarded for reason implied or explicit CoLE, timeout, etc. Total Debt Notifications sent to gaining supplier (112) 51 (6) 45 (1) 48 (1) 203 (33) 153 (24) 172 (30) Total not cancelled 141 (29) 104 (18) 126 (27) Total cancelled 62 (4) 49 (6) 46 (3) Total Debt Notifications sent to gaining supplier as % of total COS 0.5% 0.6% 0.7% Figures in brackets represent situations where an ESB Networks PAYG meter is installed. 19 esbnetworks.ie

20 Debt Flagging 20 esbnetworks.ie

21 Objections Erroneous Transfers 21 esbnetworks.ie

22 Objections May-18 Jun-18 Jul-18 No. of Objections Cancellations from Objections Objection s to MRSO Reasons: Uncontactable by phone 1 Written communication 2 COS confirmed Other Escalation s esbnetworks.ie

23 ESB Networks Presentation to the IGG 29 th August 2018

24 Agenda Long Term No Access I-SEM Smart Metering and Retail Program 24 esbnetworks.ie

25 LONG TERM NO ACCESS INITIATIVE Peter Warner Manager Meter Reading Mairead Murphy LTNA Team Leader

26 Work Completed SLA 14A: 98% OF Meters should have 1 reading (DSO or Customer)per year Invites Issued: To 5 suppliers No of suppliers met: 3 Format of sessions and location: Met at Supplier headquarters to discuss agreed agenda items 26 esbnetworks.ie

27 Work done by ESBN on an Ongoing Basis No access cards left by meter readers. 4 per year possibly One system generated letter after 12 months and another after 24 months At least 6 texts to customers annually if we have a mobile number LTNA lists sent to meter readers every two months and to suppliers quarterly After hours phoning and visits by readers to take-aways, pubs Seasonal initiatives around summer homes and pump-houses Liaising with Meter Ops/suppliers re market messages for de-energised/terminated properties. Special read request to local offices Direct contact with multi-site customers e.g Vodafone, Irish Rail, Irish Water, Co Councils, 3 mobile, Garda Siochana 27 esbnetworks.ie

28 Common Supplier Concerns Accuracy (honesty) of customer readings Bill Shock after long series of estimates What are ESB Networks doing where no access achieved 28 esbnetworks.ie

29 Sample from Supplier Lists Total Accounts: s sent: 3517 Frequent payers: 2247 Infrequent payers: 781 Reads received: 1025 No Reply: 2051 Undelivered: esbnetworks.ie

30 Key Lessons Learnt ESB Networks is meeting its LTNA Regulated obligations No evidence of customers giving lower incorrect readings 85% of estimated accounts were within 1000 units or less of the actual reading obtained ESB Networks has addresses for 72% of customers Active payers respond far better than infrequent payers Response to s better than text for receiving readings (29% versus 25%) 30 esbnetworks.ie

31 ESB Networks I-SEM Programme Presentation to the IGG James Long 29 th August 2018

32 ESBN I-SEM Programme General Update We are continuing to work with the RAs, the EirGrid I-SEM Project and the other Meter Data Providers through the I-SEM Metering Working Group We are represented at the Market Trials Co-Ordinator Working Group which EirGrid s I-SEM Project has established. At this time there remains NO Change to our understanding which remains that: No Changes are indicated to the Harmonised Retail Market Schema or the COBL D+1, D+4, M+4, M+13 Settlements will continue to operate on a Working Day basis for ESBN, with no change to Frequency Need to concurrently operate the SEM and I-SEM until Re-Settlement of the SEM completes No Meter Data will be Price Effecting in the I-SEM and so I-SEM will not use the Price-Effecting category I-SEM Market Trials started on the 1 st Dec 2017 and will run until 31 st August 2018 The Go-Live date for the I-SEM is the 1 st Oct esbnetworks.ie

33 ESBN I-SEM Programme Update Registration Data Freeze 28 th August to 16 th Oct 2018 No new Supply or Generator units can register in the Retail Market during this period ISEM Market Trials will finish on the 31 st August for all Market Participants As a result the Retail Suppliers currently involved in these trials will not receive any further market messages after the 3 rd Sept ESBN and ATOS will commence the process of de-coupling the retail market test Emmas from our test Hub and returning same to the IPT Hub from the 4 th Sept. ESBN are engaging with the ISEM Project team around cutover plans and details throughout the month of Sept to ensure a smooth transition at Go-Live Price Effecting Units will return to ESBN from Eirgrid after ISEM Go-Live, preparation of a detailed work plan is in progress 33 esbnetworks.ie

34 ESBN I-SEM Programme Important Cutover Dates MRSO No. Milestone Settlement Day Start Date End Date 1 Final Settlement Day of Meter Data (00:01-24:00) to be entered into SEM Systems 2 First Settlement Day of Meter Data (00:01-24:00) to be entered into I-SEM Systems 3 MRSO input D+1 Data into SEM Systems (00:01-24:00) for Final Time 4 MRSO input D+1 Data into I-SEM Systems (00:01-24:00) for First Time 5 MRSO input D+4 Data into SEM Systems (00:01-24:00) for Final Time 6 MRSO input D+4 Data into I-SEM Systems (00:01-24:00) for First Time 7 MRSO input M+4 Data into SEM Systems (00:01-24:00) for Final Time 8 MRSO input M+4 Data into I-SEM Systems (00:01-24:00) for First Time 9 MRSO input M+13 Data into SEM Systems (00:01-24:00) for Final Time 10 MRSO input M+13 Data into I-SEM Systems (00:01-24:00) for First Time Sun Sun Sun Mon Mon Mon Sun Mon Mon Mon Tue Tue Sun Thu Thu Mon Fri Fri Sun Mon Mon Mon Tue Tue Sun Mon Mon Mon Tue Tue esbnetworks.ie

35 ESBN I-SEM Programme Sundry Information MCR1182 Ver 4.0 is available at this path: Q&As from the ESB Networks I-SEM Programme can be accessed via this path: The current List of Distribution Connected Price Effecting Generator MPRNs is available on the RMDS website at this path: xlsx Mailbox for communications with ESB Networks I-SEM Programme is: External Link: 35 esbnetworks.ie

36 Thank You Footer

37 Smart Metering Project Industry Governance Group (IGG) Update Wednesday 29 th August 2018 SMART Project

38 Agenda ESBN SMART Project o Phased Approach o Overview & Milestones Market Release Schema v o Status o Milestone Plan ESBN SMART Update o SAP IS-U Unicode Conversion o Market Release Schema v SMART o Market Release Schema v esbnetworks.ie

39 ESBN SMART - Phased Approach Phase 1 Phase 2 Phase 3 250K Smart Meters safely installed by December 2020 Procure, build & test new solution Two Market Schema releases to facilitate Smart Metering (non -Smart MCRs also incl) Daily collection & processing of interval data. The opportunity for Suppliers to offer new Time-of-Use based tariffs 1 million Smart Meters installed by 2022 Enable remote operation of the service switch in Smart Electricity Meters Smart Pre-Payment services with secure remote deenergisation/energisation Advanced meter alerts & events Remaining Smart Meters installed by end of 2024 Gas Meter integration Commence installation of gas smart meters In-Home Channel (HAN) In-Home Displays for realtime customer information Market Release 1 (April 19) Market Release 2 (December) Market Release 3 (December) Market Release 4 (December) 39 esbnetworks.ie

40 ESBN SMART - Overview & Milestones High Level Scope Planned Go-Live Comment SAP IS-U Unicode Conversion August Bank Holiday 2018 No Market Design Changes Market Assurance Successfully implemented Aug B/H 2018 Deployment & Logistics Q Updates provided at Smart ILG Market Release v MCRs SMART Enablement for Meter Installation Technical Upgrades Easter Weekend April 2019 Significant body of work Market Assurance IPT AMI Procurement & Enablement Q Updates provided at Smart ILG Deployment Contractor Q Updates provided at Smart ILG SMART Market Release v Dec 2020 Market Assurance * CoBLCR changes will be raised as required IPT 40 esbnetworks.ie

41 Market Release v Status MCR Description Status MCR0175 New Reject Reasons for Address Change Rejection MCR1173 Vulnerable Customer Implementation in ROI of SI 463 MCR1167 MCR1140 MCR1169 MCR1175 MCR1180 Facilitate energy efficiencies in Local Authority Public Lighting Introduction of Eircodes into the Retail Market Design in Ireland Addition of Postal Code to two Downloadable Meter Point Details Files Provide Market Participant Business Reference (MPBusinessReference) for Reading New Registration Default Supplier MCR Customer Validation Agreement (NI) ReMCoWG/CDA MCR1154 New Unmetered Tariff for NI ReMCoWG/CDA Other Comment Status Smart Enablement SAP IS-U Enhancement Pack (8.0) SMART Enablement for Meter Installation SAP Hana 41 esbnetworks.ie

42 ESBN SMART Update Element Planned Go-Live Date Update SAP IS-U Unicode Conversion August Bank Holiday 2018 o SAP IS-U Unicode was successfully delivered over the August Bank Holiday weekend o No issues reported by Market Participants Market Release v o MCRs o SMART Enablement for Meter Installation o Technical Upgrades Easter Weekend April 2019 o o Progressing on track MCR ESBN will publish as per usual yearly schedule Standard Profiles Burn Hour Calendars Effective Wattages o Future IGG engagement schedule see appendix TIBCO Upgrade Project Q TBC o Discussions with NIE Networks are progressing to determine scope, approach and timelines o Follow up meeting scheduled for 5 th Sept Market Release v o Mandatory MCRs o Proposed MCRs o IT Changes Dec 2020 o Communication Pack issued - Friday 27 th July. o 2020 Release Package agreed Thu 9 th August 42 esbnetworks.ie

43 Market Release v Milestone Plan Q1 Q2 Q3 Q4 Q1 Q2 Q3 16 th 7 th 7 th 4 th 3 rd 30 th 25 th 29 th 3 rd 8 th 27 th Design/Build/Test 5 th V Schema Published Jan 28th CRU Decision IPT Prep IPT Exec Go Live Easter 2019 Other Market Assurance Unicode Conversion Go live Aug B/H SAP Hana SAP IS-U Enhancement Pack (8.0) Smart Enablement for Meter Installation v Market Engagement Go Live Easter 2019 Go Live Easter 2019 Go Live Easter 2019 Aug esbnetworks.ie

44 Market Release v Agreed Scope MCR Description MCR Type Complexity Schema Or Non-Schema MCR1157 Data Aggregation and Data Processing CRU Mandated TIBCO Impacting Very High Schema Yes MCR1158 Customer Data (SMART) Very High Schema Yes MCR1159 Change of Supplier Very High Schema Yes MCR1160 Meter Works Very High Schema Yes DR1161 New Connection Very High TBC Potentially MCR1135 Market Web Service Proposed Very High Non-Schema No Address Validation Medium Schema Yes MCR0176 Assumption: Cohesive integration between SMART ILG and IGG/ReMCoWG forums will support re-versioning of SMART MCRs and progression of DR1161 to an MCR 44 esbnetworks.ie

45 Proposed Package - Impact ESBN SAP IS-U Impacted Area DUoS Billing Device Management Meter Works New Connections Customer Service Supplier Disputes SAP ISU Energy Data Management Unmetered FI - Contract Accounts IDOCS Change of Supplier Data Aggregation Affects EVERY area except Unmetered Caters for increased data volumes and Market Requirements SAP Process Integration Inter Participan ttesting TIBCO Market Trials Data Processing FI - GL Meter Reading Processes (e.g. Bank etc) Revenue Protection SAP XI SEMO 45 esbnetworks.ie

46 2020 Market Release - Agreed Package Mandatory Proposed IT Changes Mandatory Proposed Package SMART MCRs MCR1157 MCR1158 MCR1159 MCR1160 DR1161 MCR1135 Market Web Service MCR0176 Validation SMART Enablement SAP PO Implementation Hana Upgrade SAP PI Service Packs Procure /Upgrade Hardware Build New SAP Environments SFTS Replacement Proposed IT Changes SMART MCRs MCR1135 MCR0176 Sundry IT Initiatives (Upgrades) IT Changes 46 esbnetworks.ie

47 Retail Market Programme Up to 2020 I-SEM I-SEM Possible impacts on plan: Tibco Upgrade Meter Reading Replacement/ QH remote modems pilot MCR 1187 Eircodes interim Non Schema MCR Eligible customer files on extranet Non Schema MCR Extranet Message reordering Interim Interim Prioritisation Process Eircodes MCR1140, MCR0175, MCR1169 Smart Enablers I-SEM go live Vulnerable Customers MCR1173 Public Lighting MCR1167 New Unmetered Tariff (NI) - MCR Customer Validation (NI) - MCR1183 Provide MP Business Reference for reading (Non Schema) MCR1175 New Registration Default MCR Market Release To Include: E Mail Validation Web Service Smart MCRs NI Regulatory Executive Decisions De-Harmonisation decision NIE SAP IS-U SPs / ES Infrastructure Business As Usual Aug 2018 Easter esbnetworks.ie

48 Appendix 48 esbnetworks.ie

49 Market Release Schema v Future IGGs Topic MCR# Description Topic IGG Meeting Implementation Details MCR1167 Public Lighting ESBN Publication: Standard Profiles Burn Hour Calendars Effective Wattages MCR1140 Eircodes Upload mechanism and schedule for circa 1.5 Million Eircodes MCR1180 MCR1173 MCR1140 MCR1173 MCR1167 MCR1169 MCR1140 MCR1173 MCR1167 New Registration Default Supplier Vulnerable Customers Downloadable Meter Point Files RMP Extranet screenshots Indicative Dates Aug 2018 Nov 2018 Work In Progress items will be discussed Nov 2018 Reconciliation with suppliers for new codes & Rejection Reasons Nov 2018 Samples files Jan 2019 Samples screenshots Jan 2019 MCR Series MMs Samples 700MMs Feb 2019 Cutover & Contingency Planning All Cutover & Contingency Planning Cutover & Contingency Approach Nov esbnetworks.ie

50 ROI Market Release 2019 Schema MCRs MCR Description Change Details Comments MCR0175 Version 5.0 New Reject Reasons for Address Change Rejection Nine New code values are being added (I.e. AD1->AD9) Market Message (MM): 014R 9 New Data Codes Appendix MCR0175 refers MCR1173 Vulnerable Customer Implementation in ROI of SI 463 Change existing Code 0008 to be valid in ROI & Two new code values (I.e & 0010) Market Messages (MM): 010, 013, 016 & New Data Codes for ROI CoBL, 2 of which will be added to schema Appendix MCR1173 refers Data Code values will now be used on Extranet and Downloadable files not the Central Market System Codes as per current design Appendix MCR1173 refers Version 2.0 Code 0010 should not be used at this time it s being introduced for future proofing and will be rejected. Rejection reasons and associated rejection messages will be communicated at a future IGG. The codes will appear in confirmation messages in line with current market rules Modified downloadable files will be available to Suppliers from May 2019 Appendix MCR1173 refers ROI Webforms :code 0010 will be selectable, not display only as originally communicated Appendix MCR1173 refers MCR1167 Facilitate energy efficiencies in Local Authority Public Lighting Eleven New code values are being added (I.e. U13->U23) Market Messages (MM): 591, 700, 700W, 701 & 701W 11 New Data Codes & 11 New Standard Profiles Appendix MCR1167 refers 25 New Burn Hour Calendars Appendix MCR1167 refers Version 3.0 Effective wattage for every lamp type will be published by ESBN (when available) CoBLCR changes will be raised, as needed Downloadable file with new data values and structure will be available to Suppliers from May 2019 Appendix MCR1167 refers MCR Customer Validation Agreement (NI) NI Requirements NI Schema changes are covered in ReMCoWG/CDA MCR1154 New Unmetered Tariff for NI 50 esbnetworks.ie

51 ROI Market Release 2019 Non-Schema MCRs MCR1140 MCR Description Comments Introduction of Eircodes into the Retail Market Design in Ireland Eircodes can be submitted on MMs in the existing Postal Code field : 010, 012, 012W,013 & 021 Eircodes where available will be returned in the existing Postal Code fields on MM: 014R, 101, 101P, 101R, 102, 102P, 102R, 105, 105L, 110, 112, 112R, 112W, 114, 301, 301N& 330 Version 3.0 ESBN will agree schedule for mass uploads of Eircodes into the Meter Point Address Postal Code field in the Central Market System at a future IGG. ESBN intend to update these in batch mechanism and schedule to be discussed at a future IGG MCR1169 Version 2.0 MCR1175 Version 3.0 MCR1180 Version 4.0 Addition of Postal Code to two Downloadable Meter Point Details Files Provide Market Participant Business Reference (MPBusinessReferen ce) for Reading New Registration Default Supplier Once the Postal Code field has been populated it will be visible on the Retail Market Participant Extranet Appendix MCR1140 refers Note: Existing Market Defect originally intended to go-live with MCR1187 will now be implemented alongside this MCR. Modified downloadable files will be available to Suppliers from May 2019 Appendix MCR1169 refers However, population of field will be determined by the Eircode upload schedule for MCR1140 ESB Networks intend to discuss the upload schedule for these two files at future IGGs The Market Participant Business Reference (MPBusinessReference) on the 300MM will be populated with that from the associated original 210MM (i.e. where it populated a periodic meter reading order) Read Reason 95/ Not for COS is the only case for which the above applies o o If the customer reading which populates the open Meter Reading Order is implausible and is estimated populate the MPBusinessReference on the corresponding 305MM If the customer reading which populates the open Meter Reading Order is withdrawn populate the MPBusinessReference on the corresponding 300WMM For sites with MIC <30kVa, the Customer must now register with a Supplier The 010MM must be received by the Central Market system before a connection point can be energised 51 esbnetworks.ie

52 Retail Market Assurance Services for the Irish Electricity Market Sarah Fuller 29 August 2018

53 CRU approvals since last meeting 2 new Self-Supplier Number and type of participants assured by Gemserv since 2005 NB this is not a reflection of the live market position 2 Export Only Suppliers Large Supplier Self-Supplier Export Only Supplier Small Supplier Demand Side Unit Gemserv 53

54 I-SEM Retail Market Assurance Final report submitted to CRU on 10 August No issues raised; changes found to be fit for purpose and ready for implementation in line with the overall I-SEM timelines CRU approved our findings on 14 August Gemserv 54

55 RoI Market Design Changes Assurance Approach for V Circulated for review by RMDS For approval at October IGG Conference Call Gemserv 55

56 Forward Work Plan Aug 18 Sep 18 Oct Retail Market release V Assurance Approach for approval at Oct IGG Conf Call Gemserv 56

57 Questions Sarah Fuller Assurance Contract Manager +353 (0) Elizabeth Montgomerie Assurance Consultant +44 (0) Gemserv 57

58 IGG Meeting AOB 58 rmdservice.com Rmdservice.com

59 Next Steps Diary dates for next meetings: IGG Conference Call - Wednesday 3 rd October 2018 IGG Meeting Date changed to Tuesday 13 th November 2018 Belfast Dates for 2018 are on Calendar of Events on RMDS website 59 rmdservice.com Rmdservice.com

60 Thank You