Facilitating the Digital Transformation Journey with Partners

Transcription

1 Facilitating the Digital Transformation Journey with Partners Joo Tat Chan, Iridescent Technologies Kurt Kammerer, regify 2017 TM Forum 1

2 The digital journey the key questions How to thrive when software is about to eat the telco world? Rich telco ecosystem infrastructure + services disappeared with arrival of the smartphone New competitors conquer the margin-rich service layer Own comms services rarely scale: limits of home market Build or Buy new digital services? Building risk of being late (time-to-market) Buying - supplier may walk away with customers 2017 TM Forum 2

3 Leveraging the key telco assets Broad and deep market access Reputation as Trusted Provider earned in decades Customers buy from telco if service is readily available Partnering with software vendors must deliver... Access to portfolio of margin-rich telco-type services New business without risking disintermediation Strengthening customer relationships, thereby increasing switching costs and reducing churn 2017 TM Forum 3

4 Example for digital partnership: telco + regify Customer relationships to be owned by telco Telco-oriented portfolio for Trusted E-Communication Simplicity for the user and broad market appeal Industrialized processes for setup, upgrades and updates Scaling with other operators (like GSM) Network effects across the community of operators Flexible operating model (public, hybrid, private cloud) Commercial control, i.e. no 3rd party license fees 2017 TM Forum 4

5 Portfolio of digital services delivered as SaaS 2017 TM Forum 5

6 Example: Digital Transformation in Healthcare 2017 TM Forum 6

7 Scaling with networked multi-provider model 2017 TM Forum 7

8 Use case 1: secure for construction company Challenges: communication with contractors + clients o No knowledge whether addressee received message o Long waiting times in the absence of escalation process o P&C information were not secured Solution: regimail Sender knows whether/when addressee opened Reminder to sender, if addressee did not open in x days Secure and user-friendly messaging process that works with ordinary TM Forum 8

9 Use case 2: insurance agency and compliance Challenges: insurance agency sending insurance policy that contains personal information o Ordinary does not satisfy PDPA requirements o Recipients unwilling to pay for secure solution o Managing passwords was cumbersome Solution: regimail Compliant with PDPA requirements Service is free of charge for consumers Lean on support work (simplicity and automation) 2017 TM Forum 9

10 Use case 3: HR company - exchange with candidates Challenges: HR company interacting with candidates in a secure and user-friendly way o Many secure ways are not user-friendly, and vice versa o Candidates unwilling to adopt complex solutions o Secure inappropriate, collaboration tool needed Solution: regibox Multi-lateral collaboration between HR company, candidate and hiring company (e.g. work contract) Secure and compliant with PDPA requirements Ease-of-use similar to social data sharing tools 2017 TM Forum 10

11 Benefits for the user One account Any device, any channel Cross provider compatibility Register & Certify transactions multiple services availability network effects facilitating compliance 100% online process better, faster, cheaper Integration with other apps seamless workflow 2017 TM Forum 11

12 Contact Thank you! Joo Tat Chan Senior Project Manager Iridescent Technologies Kurt Kammerer, CEO Regify 2017 TM Forum 12