IBM Systems Lab Services Systems Consulting. Proven expertise to help leaders design, build, and deliver IT infrastructure for the cognitive era

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1 IBM Systems Lab Services Systems Consulting Proven expertise to help leaders design, build, and deliver IT infrastructure for the cognitive era 1

2 Proven expertise for the cognitive era Lab Services can help IBM Systems Lab Services has the proven expertise to help you move your IT infrastructure to the cognitive era. We can help you: Design for cognitive business Build with collaborative innovation Deliver through a cloud platform For more information IBM Lab Services is available at: ibmsls@us.ibm.com and online at: ibm.com/it-infrastructure/services/lab-services IBM Systems Lab Services has the proven expertise to help leaders design, build, and deliver IT infrastructure for the cognitive era. We help clients design for a cognitive business, build with collaborative innovation, and deliver through a cloud platform. Lab Services consultants proven expertise derives from a combination of business and extensive practical technical experience, leveraging proven tools and methodologies. Our Lab Services consultants perform IT Infrastructure services for clients on site, helping them solve business challenges, gain new skills, and discover best practices. Lab Services has a global presence and can deploy its consultants in any region as required. Lab Services is uniquely positioned to help IBM clients through the lifecycle of designing, building, and delivering IT infrastructure for the cognitive era. We offer a wide range of IT infrastructure services for IBM Power Systems, IBM Z and IBM LinuxONE systems, and IBM Storage and Software Defined Infrastructure. 2

3 Design for cognitive business Designing for cognitive business means generating insights derived from complex analytics and machine learning while those insights are still meaningful. Lab Services helps clients with analytics acceleration and data-centric infrastructure design for cognitive solutions. Lab Services cognitive business services capabilities include advising clients on analytics infrastructure combining servers, flash, software defined storage, and workload management. Build with collaborative innovation IT infrastructure for the cognitive era Your IT infrastructure works. But it can do more. Your servers and storage are no longer inanimate. They can understand, reason, and learn. Today, they can think. That lets you capitalize on business opportunities while averting IT issues. IBM Systems Lab Services helps you go beyond infrastructure. Building with collaborative innovation means embracing open architectures, ecosystems, and choice that deliver new solutions to market faster. Lab Services helps clients choose what services should run where with a choice of open delivery platforms, runtimes and deployment models to optimize their business services. Lab Services open architecture capabilities include services for Linux on Power and LinuxONE platforms, KVM virtualization, and expertise on a range of opensource databases and solutions. Deliver through a cloud platform Delivering though a cloud platform means extending existing infrastructure investments by providing controlled access to business assets and running business services at scale. Lab Services can help clients design, build, and deliver cloud platforms that support secure business services at scale. Lab Services cloud capabilities include design for optimal workload placement and security, building for flexible server and storage provisioning, and best delivery practices for management and orchestration. 3

4 Systems Consulting The IBM Lab Services Systems Consulting group is a team of experienced management consultants that uses a combination of proven expertise, tools, and methodologies to develop business-aligned IT strategies and implementation plans to guide clients in transforming their enterprise IT infrastructure. Systems Consulting capability areas include: Systems Transformation Strategy We build on the emerging trends of digital transformation to define their industry-specific IT implications and create a compelling case for change for an individual client. This includes understanding the impact of digital transformation on business and IT activities, assessing current state IT capabilities, defining the required future state, and creating an executive-level report with recommendations that will better enable IT to support future business expectations. Cloud Strategy We help organizations define their enterprise cloud transformation strategies and represent these as multiplatform hybrid cloud architectures, reflecting the optimal delivery model, workload placement, and management environment. We offer a flexible and adaptable approach that includes reviewing current IT infrastructure and workloads, assessing cloud readiness across multiple IT domains, and designing a detailed roadmap to achieve a future state hybrid cloud environment. 4

5 Cloud Architecture We use a flexible and adaptable approach to help clients define the technical architecture required to support their private/ hybrid cloud objectives, while maximizing the value of their existing IBM hardware investments. We use a hands-on and use-case-based approach to define the target infrastructure environment, the specific technology components to be deployed, and the evolutionary steps required to transform the current state to that required in the future. High Availability We offer a well-proven approach to addressing the multiple challenges required to achieve high levels of IT service availability, looking beyond the installation of technology to focus specifically on how it is implemented and managed. The outcome is a series of wide-ranging recommendations structured in the form of a phased implementation plan. We also offer a more-focused approach that concentrates on the high availability aspects of a single hardware platform and presents a well-founded series of recommendations in the form a phased improvement plan encompassing aspects of people, process, and technology. IT Strategy and Planning We help clients design strategic plans and implementable architectures that helps CIOs succeed in an ever more complex business environment, where digital transformation is increasingly expected. Close collaboration with both business and IT leaders drives a detailed understanding of business objectives and their specific IT implications, and enables the creation of a two- to three-year roadmap defining a series of recommended IT improvement initiatives. Enterprise Architecture We help design an effective Enterprise Architecture (EA) capability as a planning and coordination function between enterprise strategy and the implementation of specific projects. This can include developing an overall vision for EA, establishing a series of guiding principles, or assessing current EA capabilities and recommending areas for improvement. IT Service Management We provide a flexible approach aimed at improving all aspects of your IT organization s day-to-day IT operations that support meeting your service level commitments. The scope may encompass the whole IT service management lifecycle, reflecting a range of leading practices, or may be focused on some critical aspects of IT service management disciplines. 5

6 Systems Consulting Technical Training The Technical Training team in Lab Services is responsible for maximizing market skills via IBM TechU technical events, providing systems, and storage and software defined infrastructure content for Global Training Providers training, and academic initiatives with universities and colleges. IBM TechU IBM Technical University events are designed to provide technical education to clients, IBM Business Partners and IBMers. The TechU events feature a wide range of technical topics on IBM Systems, and Storage and Software Defined Infrastructure, with multiple track options of presentations and hands-on lab exercises. In addition to the full IBM Technical Universities, smaller IBM TechU Comes to You events extend the reach of events to additional cities worldwide. Learn more at ibm.com/training/events IBM Global Training Providers The IBM Lab Services technical training team maintains a broad portfolio of technical training education classroom and online materials that are delivered by IBM Global Training Providers. The IBM Global Training Providers use the IBM-developed and -provided materials, including access to IBM systems and storage, to deliver client and Business Partner education around the world. Learn more at ibm.com/training IBM Academic Programs The IBM Lab Services technical training team works with colleges and universities worldwide to facilitate the early development skills of IBM Systems. 6

7 IBM Business Partners IBM Systems Lab Services works closely to complement the skills of IBM Business Partners and to help them accelerate the adoption of IBM Systems and Storage. Working with Lab Services gives IBM Business Partners and their clients direct access to our most experienced IBM consultants when they need them most. We typically provide short-term, on-site engagements designed to solve complex challenges and then transfer skills and best practices to the partner or client s staff. Working with Lab Services helps IBM Business Partners grow sales and extend their business scope while helping them grow skills for new technologies. ibm.com/partnerworld/labservices Lab Services is on your side IBM Systems Lab Services has the proven expertise to help you design, build, and deliver IT infrastructure for the cognitive era. With proven expertise derived from a combination of business and technical experience, we can help you: Contact us today to see how IBM Lab Services can help you transform your business. ibmsls@us.ibm.com Design for cognitive business Build with collaborative innovation Deliver through a cloud platform 7

8 For More Information IBM Lab Services is available at: and online at: ibm.com/it-infrastructure/services/lab-services IBM Business Partners, visit: ibm.com/partnerworld/labservices Copyright IBM Corporation 2017 IBM Corporation Route 100 Somers, NY Produced in the United States of America September 2017 IBM, the IBM logo, ibm.com, IBM LinuxONE, IBM Z, Power, and Power Systems, are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the web at Copyright and trademark information at ibm.com/legal/copytrade.shtml. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. IBM Business Partners set their own prices, which may vary. THE INFORMATION IN THIS DOCUMENT IS PROVIDED AS IS WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided. QLB12355-USEN-13 8