LCS Toyota Lexus IT Transition Project

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1 LCS Toyota Lexus IT Transition Project Our offering of three comprehensive program phases is designed to meet the individual needs of each retailer. Delivering efficiency, reduced costs, and improved productivity as you transition from Toyota (GB).

2 How are network retailers benefiting from our IT support transition program? The LCS Toyota Lexus IT Transition Program provides the retailer network with the opportunity to ensure a smooth, trouble free, efficient transition to independent IT management and support post Toyota (GB) direct IT service withdrawal. How does this benefit you: Start the process to evaluate your options and strategy now, with minimal time and input from your team. Backed by a team of IT professionals with over a decade supporting the motor retail sector. Access to hardware discount incentives via our tier 1 partnership with Dell. Dedicated Toyota Lexus IT support team with experience of systems, V8, CDK etc. Quick, efficient roll out of all transition programs meaning minimal disruption to your business. Use the transition program as an opportunity to re-evaluate your IT position and the contribution it makes to the efficiency and levels of customer service. Enjoy rapid response remote and on-site support when you need it. Feel assured that your systems are optimised and professionally managed. Take advantage of technologies that you may not have in place that can add value to your business. Be assured that you are getting maximum return on investment from your technology.

3 We offer three comprehensive program phases designed to meet the individual needs of each retailer. PHASE ONE Consultancy & Analytics For those looking for professional advice and guidance with regards to the status of their current systems and what areas need to be addressed as part of the transition. LCS perform a detailed system review process that provides comprehensive advice and guidance regarding the current status of the IT infrastructure, servers, client hardware, connectivity, security, wi-fi, Office 365 tenancy management and a host of other valuable insights. Designed for retailers that are interested in evaluating in detail their current systems, options and requirements for the transition as well as recommendations to improve their IT infrastructure, security, staff performance and improve levels of customer service. The resultant presentation and report is an invaluable tool to negotiate the transitional upgrade and ongoing service requirements with IT vendors or in-house IT teams. Some key features of this program: Provides retailers with accurate and transparent information about their options. Provides comprehensive risk assessment on all aspects of IT security, data backup and business continuity planning. Allows retailers to make better informed judgements on their investments in the short, medium and long term. Provides valuable un-biased information and insights when negotiating with IT providers or internal IT teams in order to get best value.

4 Designing and supporting bespoke systems and network infrastructure based on your requirements. PHASE TWO Implementation Service Based upon the findings from the System Review analytics report, LCS are able to provide professional implementation services to ensure the transition to independent status is smooth efficient, competitively priced with the minimum of downtime and disruption. The program works in harmony with Toyota (GB) guidelines and ensures all retailer systems are installed according to their standards and requirements. Some key features of this program: Highly competitive service provided by fully qualified Microsoft systems engineers and project managers. Loan servers to minimise downtime where server replacement is not required. Benefit from the LCS Dell hardware discount incentives negotiated for the Toyota Lexus transition program. New IT innovations, features and system improvements can be built into the transition program to save cost. The resultant installation will be perfectly setup and we provide a professional handover to the retailers chosen IT support provider. Professional implementation service that results in higher levels or performance, reliability and reduction in ongoing maintenance costs and downtime. Provide your team with the tools they need to maximise their efficiency and provide the very best customer experience. An ideal option for retailers with their own internal IT support teams just looking for professional assistance with the technical aspects of the transition.

5 Here to support your business and manage your IT systems, exactly when you need us. Username: Password: Sign In PHASE THREE Support & Management Plans Once your systems have been professionally implemented LCS offer a range of ongoing system management and support plans designed to keep your IT healthy, secure, stable and operate at high levels of performance. Our dedicated Toyota Lexus service desk team have all the experience in supporting and managing retailer systems and work in harmony with Toyota (GB) IT support teams to ensure all systems are implemented, maintained and managed according to their guideline requirements. Some key features of this program: Range of options and investment plans for server & network only support or entire infrastructure management. Around the clock server monitoring so we can proactively manage issues before they affect your business. Dedicated Toyota Lexus support team with knowledge and experience of retailer management systems implementation, working in harmony with Toyota (GB) IT teams. Dedicated Toyota Lexus 24/7 online support portal with service desk response, maximum of 1hr from call. Rapid onsite response if required via our UK wide site support network. Comprehensive systems maintenance & management dealing with upgrades, patches and fixes. Rapid response onsite escalation if required based upon 4 working hour target. Comprehensive systems management dealing with upgrades, patches and fixes. Management of Office 365 and Microsoft tenancy, with fast response to changing user profiles. Gain peace of mind from our Security Cost Protection Cover to ensure there are no additional charges in rectifying any potential security breaches. Benefit from our third-party vendor management service. Service contract holders enjoy Dell discount on hardware and any ad-hoc non-support time requirements. Save time, money and worry by placing your IT management in expert hands.

6 The table below illustrates the key areas of IT management and retailer responsibility post the withdrawal of direct support from Toyota (GB). Function/Service/Application DMS V8 Server support V8 Application install on PCs (Eg. Kclient, Kprint, Paperless Finance Integration, Adobe Reader, SalesWorkBench, Microcat) ADP Print manager install and support on V8 Server. Windows services support of Print manager, including forms, templates, fonts etc. CDK Drive Support Supply of WAN FTTP/FTTC/ADSL Connections to Responsibility (Current) CDK INTERNET / WAN Responsibility (Post-Withdrawal) CDK Provision of Internet access via WAN Bluecoat Internet filtering policies (if using Internet) AD Authentication through Bluecoat Filtering (If using Internet) Third Party connectivity provision/support, and local Internet Breakout DHCP/IP Addressing NETWORK / LAN (if required) Not Available or DNS for access to Toyota applications and systems. DHCP Reservations Wi-Fi provision for business and customers to forward DNS to for applications. or LAN Equipment supply and support Provision of AD User Account Management Group Policy Procurement/Supply of Windows Servers Warranty procurement/support of servers Backup (Cloud or Tape) File Server Management Print Management (Local, COL2, AFRL) Procurement/Sale/Supply of PC hardware Procurement/Sale/Supply of Office Software Imaging of new PCs Install of software: Browser, Finance, Toyota Central Systems (and dependencies), Internet facing /LGB dependencies, etc. Endpoint Protection (Anti-Virus, Malware) Windows Updates (testing and rollout) VPN Remote Access to Systems Power Management Support of Servers/PCs Triage of 'Internet Connectivity' Issues Support of WAN issues Support of Local Network (Wi-Fi/LAN equipment) Toyota Application Support V8 Support ACTIVE DIRECTORY WINDOWS SERVERS PC HARDWARE, SOFTWARE INSTALLATION & SUPPORT GENERAL IT SUPPORT

7 What are the costs? Here are some guidelines. PHASE ONE Consultancy & Analytics Our high value effective review and analytics process: Pricing is based upon infrastructure size and can be specifically costed prior to any commitment after an initial free no obligation consultation. As a guideline a comprehensive on-site review, analysis resulting report and executive presentation and discussion can cost as little as 350 for a system comprising of a server and up to 15 workstations. All system review fees are fully refundable against any implementation or support services awarded to LCS Group. PHASE TWO Implementation Service Our professional and efficient system installation process: All implementation projects are costed on an individual basis according to each retailer s specific needs. Investment guidelines are produced as a result of the System Review process and form the basis for budgeting and discussion with retailer decision makers. The same applies to retailers with their own in-house IT teams that may require any short-term project expertise to assist them with any aspect of the transition or other high-level technology implementations. PHASE THREE Support & Management Plans Dedicated ongoing IT support and management: All support plans are geared around specific infrastructure size, complexity and balance of responsibility between in-house and LCS service team resources. As a guideline comprehensive system management and support can be as little as 320 per month. Detailed support plans and specific pricing is presented as part of the System Review process and discussed transparently in order to reach the best value fit for each retailer based upon their own unique specific needs and circumstances.

8 Want to know more? For further information or to find out more contact Dan Rowe our Toyota Lexus project executive. office: mobile: Riverside House, 1 Alexandra Road, Grimsby, DN31 1RD