Enhance your guest experience. Partnered with:

Size: px
Start display at page:

Download "Enhance your guest experience. Partnered with:"

Transcription

1 Enhance your guest experience. Partnered with:

2 Rooam provides added protection against fraudulent transactions and provides our restaurants with a faster and more secure payment process. Using Rooam s solution gives my staff and me more time to focus on delivering an enjoyable experience. Stewart Newbold, Chief Operations Officer, BigRedF Restaurant Group

3 Some common problems with today s hospitality industry. 1 2 Locations lose revenue, due to spending time closing out guest s tabs. Lack of digital engagement and guest analytics. 3 Bars and restaurants face challenges enhancing payment security. Rooam Business Presentation A recent study by MasterCard concluded it takes on average minutes to close out a bill. 61% of restaurant operators agreed that improving digital guest engagement is a major focus in We had lots of issues with walkouts and chargebacks... Rooam is a big help to reduce these issues. Accountant - VA

4 1 Guests open a tab using the Rooam app, automatically creating a ticket in the POS. The solution: A payment app that allows guests to open, view, and pay their tab. 2 3 They place their order with the server like normal, and state that they are using Rooam. Server adds the order to the guest s tab, using the existing POS, which immediately updates on the Rooam app. Rooam Business Presentation 4 Guests pay by closing their tab on their phone and the location gets paid directly.

5 Our default tip is set at 20%, giving employees a better chance of getting higher tips. Enhance your guest experience. Rooam improves your business by allowing guests to open and pay their tabs using your existing point-of-sale, and discover your location. Servers generate higher sales and more patrons walk through your door. Enhanced chargeback prevention providing EMV level protection without the cost. Certified PCI compliant with data encryption allowing for complete security.

6 Rooam upgrades your fraud protection. Rooam Business Presentation EMV level protection with no additional hardware needed Rooam offers chargeback protection. We do all the work, negotiate, collect evidence and dispute chargebacks on your behalf Rooam collects and tracks over 12 points of compelling evidence; traditional transactions typically offer few evidence points beyond a signed receipt Manages your Chargebacks Tiered Pre-authorization Checks Pre-authorizations are run at each $50 increment If a card declines at any point, the ticket is automatically closed from the point-of-sale, and the guest is not allowed to continue using Rooam until the overdue balance is paid 100% Walkout Protection Since a valid credit card is required to open a Rooam tab, walkouts are 100% eliminated Staff can close a Rooam tab through the POS if needed and all remaining open Rooam tab s are closed automatically 20 minutes prior to close (auto close time is customizeable)

7 Without Rooam Signed receipt Video evidence CVV number Zip code Card Expiration Date 4 5 Ultimate Data Protection: PCI compliant Physical Card has Gone Virtual Rooam does not store any credit card details, nor are credit card details passed onto the point-of-sale system Historically, mobile payment platforms, such as TabbedOut, have not been PCI certified Rooam eliminates the need for a physical credit card, removing the liability of a card being stolen or lost Block High Risk and International Cards Purchasers IP address Geo-location on date and time of transaction Device ID number Purchasers name and address linked to the customer profile on record with the merchant Evidence that the account set up on the merchant s application was accessed by the cardholder and successfully verified by the merchant before the transaction date Proof that the merchant s application was accessed by the cardholder for goods or services on or after the transaction date Evidence that the device and card used in the disputed transaction were the same as in any previous, undisputed transactions Rooam Business Presentation Evidence of a legally binding contract held between the merchant and the cardholder

8 Businesses can promote their events directly to guests. Using Rooam s platform, businesses can post, in real time, their own events directly to the Rooam app. This gives locations the ability to reach new and existing guests, allowing them to use a faster payment, generating more revenue for the business. Creating events on the Rooam app allows customers to know exactly what s going on at each location. When an event is posted, it reaches all Rooam customers immediately. More reach, more customers. Rooam is great because it grows our marketing reach to millennials and young professionals, and that means more sales Rooam Business Presentation General Manager - VA

9 Rooam s progress & growth. 1,000+ committed bars and restaurants Progress & Growth Partnerships with 79.6% of POS market: Toast, Aloha, Micros, POSitouch, and more Toast s first mobile payment solution NCR Aloha s first certified payment platform Raised $3.3M in the past 12 months Coverage by Forbes, Fortune, Washington Business Journal 2016 Tech.co Startup of the Year national finalist

10 360+ committed bars and restaurants. ChurchKey th St NW, Washington, DC The Anthem 901 Wharf St SW, Washington, DC The G.O.A.T 3028 Wilson Blvd, Arlington, VA Eighteenth Street Lounge th St NW, Washington, DC Denson Liquor Bar 600 F St NW, Washington, DC Guapo s of Georgetown 3050 K Street NW, Washington, DC Oyamel 401 7th St NW, Washington, DC Bracket Room 1210 N Garfield St, Arlington, VA Cafe Saint-Ex th St NW, Washington, DC Locations Jaleo DC 480 7th St NW, Washington, DC Penn Commons 700 6th St NW, Washington, DC Flash 645 Florida Ave NW, Washington, DC Chicken + Whiskey th St NW, Washington, DC The Howard Theatre 620 T St NW, Washington, DC Farmers Fishers Bakers 3000 K St NW, Washington, DC Zaytinya 701 9th St NW, Washington, DC Wet Dog Tavern 2100 Vermont Ave NW, Washington, DC Busboys and Poets th St NW, Washington, DC Sauf Haus Bier Hall th St NW, Washington, DC U Street Music Hall 1115A U St NW, Washington, DC Hill Country Barbecue Market 410 7th St NW, Washington, DC 2 Silos Brewing Company 9925 Discovery Blvd, Manassas, VA Sakerum th St NW, Washington, DC El Centro D.F th St NW, Washington, DC Texas Jacks Barbecue 2761 Washington Blvd, Arlington, VA JINYA Ramen Bar th St NW, Washington, DC 9:30 Club 815 V St NW, Washington, DC Georgetown Piano Bar 3287 M St NW, Washington, DC Arlington Rooftop Bar & Grill 2424 Wilson Blvd, Arlington, VA The Grilled Oyster Co Newark St NW, Washington, DC

11 Increased check size Integrates with existing POS systems Higher tips for employees Fewer swipe fees Chargeback protection on your behalf 100% walk-out protection

12 Thank you!