Practical Lessons from the. Revolution. Manesh Patel. Sanmina-SCI Corporation

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2 Practical Lessons from the Front-lines of the Cloud Revolution Manesh Patel Senior Vice President & Chief Information Officer Sanmina-SCI Corporation

3 Sanmina-SCI Today Sanmina-SCI is a flexible, lean and quality-driven EMS organization with a dedicated focus on key markets and highend technology. 30 years of operating history Headquartered in Silicon Valley $5.2 billion in revenue (FY2009) Publicly traded Nasdaq: SANM Headcount: ~38,000 employees Global operations in 18 countries Advanced technology focus Dedicated end markets End-to-end manufacturing services Design and engineering solutions Vertical integration model Repair and logistics Single IT infrastructure t

4 World-class Customers, Diversified Markets Defense/Industrial/Automotive/Renewable Energy Medical Systems Communications o Multimedia Enterprise Computing & Storage

5 Cloud Computing AV Very Big Question!

6 Getting to the BIG Question

7 Answering the Big Question Cost Flexibility Culture of Collaboration

8 What We Accomplished 16,000 Employees Migrated , Calendaring, Contacts ~100 Servers De-commissioned i Single Sign On (SSO) Integration Account Provisioning/Deprovisioning Company Directory Synchronization BlackBerry Support Spam/Virus Protection Archiving

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10 How Did We Pull This Off? Communication, Communication, Communication Executive Management Early buy-in, clear message on rationale and business case, set expectations Middle Management During pilot share more detailed plans what, why, when... All Employees General communication during pilot, specific directions on what to do and expect close to each site migration Training On-line, self service training developed to supplement off-the-shelf material Virtual classroom training with live instructor On-site classroom training Post go-live support Dedicated on-site support in first week Weekly, regional on-line moderated support sessions 7x24 Helpdesk Surveys to identify common issues

11 How Did We Pull This Off? Browser Client vs. Outlook Initial direction was to keep Outlook to minimize impact to user experience Finally decided on browser interface during early pilots to avoid future changes and realize full and calendaring functions Focus on scalability Goal was to minimize the conversion time for the majority of employees Reduce the opportunity for negative noise to propagate Limit impact to overall productivity Efficient use of support staff Use all means to provide a smooth and painless transition Most employees don t like change... Fewer still like pain Self-service tool made the migration simple and quick for most Technology and diligence kept many changes hidden calendar integration, company directory, etc.

12 How Did We Pull This Off? Avoided migration of user archive files during the core conversion o Archive files now being migrated, priority for heavy archive users Worked closely with the vendor development team to address technical issues Monitored network bandwidth and performance during pilot and deployment Most locations did not require a bandwidth upgrade Hard Cut-over vs. Dual Delivery Decided early that dual delivery may lead to confusion and prolong the change process Leave Executives (and their assistants) until the end!!

13 Security

14 AF Few More Comments on Security Google has invested heavily in infrastructure and personnel to ensure the highest levels of security and reliability for their core business of managing data and applications: Organizational and Operational Security Data Security, Privacy and Availability Threat Evasion Safe Access

15 Lessons Learned End-user change is hard Be open to hearing the cries of real pain over the whining Training is essential in improving the employee s experience Most complaints come from those that did not take the training Not all employees speak up so reach out to identify underlying issues Browsers still have room for improvement

16 Cloud Challenges and Opportunities Greater frequency of updates Potentially disruptive changes Communicating new features More options and freedom for users New approach to training and education Maximizing employee productivity New and different security challenges

17 Changing Role of IT Traditional IT Services Future IT Services Knowledge, Analytics, Productivity Business COMMUNICATIONS MARKETING MEASUREMENT... SERVICES SOLUTIONS PRODUCTS... Business Process SERVICES SOLUTIONS PRODUCTS... BUSINESS FUNCTIONS CUSTOMERS S SUPPLIERS S... Business Applications ERP CRM MESSAGING... Process BUSINESS FUNCTIONS CUSTOMERS SUPPLIERS... Business Applications Applications Infrastructure ERP CRM MESSAGING... APPLICATION SERVER B2B WEB SERVER... Applications Infrastructure Technology Framework APPLICATION SERVER B2B WEB SERVER... OPERATING SYSTEMS Hardwareare DIRECTORY SERVICES NETWORK SERVICES... Technology Framework OPERATING SYSTEMS DIRECTORY SERVICES NETWORK SERVICES... SERVERS STORAGE ROUTERS & SWITCHES... Hardware SERVERS STORAGE ROUTERS & SWITCHES...

18 In Conclusion The heart transplant was successful, the patient survived and is doing well... in fact is thriving. The cloud is not such a scary place if you keep your feet on the ground.

19 Thank You