Our Lines of Business

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2 Our Lines of Business Managed Infrastructure Services Products & Solutions Cloud & Hosting Services Professional & Consulting Services

3 Why Maya Info SOLUTIONS? Delivery centers in LA & Hyderabad. Strong alliance partners. Customer & problem driven than sale focused. Performance and SLA oriented end results. Aggressively priced. The DNA of a small business. High levels of customer intimacy. FULL SERVICE PORTFOLIO 24x7x365 NOC Our own Datacenter hosting ability. Microsoft Gold Partner Strong cloud lineage. Delivery expertise in regulatory environments like banking & healthcare. Suite of services: consulting, managed services, hosting, cloud, hardware and software solutions.

4 Our Capabilities IT Infra & ITES SLA based Managed Services Monitoring & Support Services (L1-L3) Infrastructure Helpdesk DR Services Hosted Lab and Dev Services. BPO/KPO Services. Project Services Assessments & health checks. Single sign-on (SSO) technical implementations Network security assessment and implementations. Product Development Testing Services. Mobility Solutions Microsoft Platforms Desktop mgmt. System Center Suite Deployments Collaboration Services Deployments. Application Packaging & Deployment Virtualization Cloud Strategy & roadmap development Readiness assessments Cloud migration /implementation IT on Cloud Offering IT in a Rack Offering Microsoft accelerators Office 365 Azure

5 Overview of Offerings Off-the-shelf Products Standard priced products geared towards SMB segments, commodity solutions and/or short T&M engagements Managed Services Customized solutions delivered using a Global Delivery Model. Mobility Solutions Turnkey application development & testing solutions. Product Development and Testing Solutions -.NET & Java Platforms Enterprise Servers and Storage Solutions ( Resale and custom built solutions). Maya Info Solutions Identity Management Provisioning Solution Targeted towards enterprise & mid-market clients with regulatory compliance requirements.

6 Our Offerings

7 Maya Info Solutions Off-the-Shelf Offerings Host your IT on private cloud in our datacenter. Host your IT on private clouds in your own datacenter. Short consulting dipstick engagements to assess infra maturity. Host your business critical apps on our hosted DR service. A custom Lite managed service offering to take care of activities like monitoring and patching Leverage skilled and accent neutral resources to augment your business or IT processes.

8 Mobility Solutions -1 of 2 Services Capabilities Platforms Strategy Discovery, Research, Concept Evaluation & Prototyping UI/UX Design & Development Testing & Porting User Support Prototyping Wire-framing Social Media Integration Microsites Data Integration Cross platform development ios Android Windows Phone Blackberry

9 Mobility Solutions Our USP Talent Can draw from a huge talented pool of mobile developers in India Bring our expertise in enterprise software development lifecycle to bear upon the development of your product. IP Protection Water tight Non-disclosure agreements. Rigorous BG checks for all employees. IT enabled security policies like No-Laptop policy, no-usb, CCTV, biometric access. Infrastructure Established facilities in India that can be leveraged. Easy access to cloud based infra through our datacenter in US. Cost & Agility Committed people and rigorous project management which helps stick to deadlines. Attractive India rates for development & testing.

10 Managed Services 24x7 Real-time monitoring L1 to L3 Incident Mgmt Refresh & Capacity Mgmt Request & Change Management Secure Access Data Loss Prevention BCP & DR Data Security Certified Facilities, processes and people Helpdesk On-site support Service Levels & Account Mgmt Continual Service Improvement Service Dashboards Process based delivery Assured Turn Around Times Pooled Support Multi-channel access Global Delivery Model

11 Managed Services Lite User Account & Identity Management Capacity Reporting Access & Privilege Management Infrastructure Incident Management 24x7x365 Infrastructure Monitoring and Health Check Reports Backup and Restore Asset Management Service Dashboards Patch Management Endpoint Protection Database Management Core Application Availability & Performance Monitoring Messaging & Collaboration Support

12 BPO/KPO Services Customized and innovative IT enabled business solutions delivered by people whose process and technology skills are constantly being upgraded. Outbound and Inbound Services, Back-office processing across travel, insurance, healthcare and other verticals. Currently delivering around 50 seats on 24x7x365 basis from our delivery/contact center in Hyderabad to multiple customers in telecommunications and financial sectors. Ability to ramp up quickly to add another seats. Intensive process transition planning with the customer prior to Go-Live to ensure that the agents are fully trained and capable of taking the tough calls. Strong focus on people retention through innovative Rewards and Recognition programs and profit sharing based incentives for team leads and managers.

13 BPO/KPO Services -1 of 3 Inbound Customer Interaction > Customer Service > Help Desk > Tech Support > Banking Back Office Processing > Accounting > Accounts Payable/ Receivable > Credit & Collection > General Accounting > Transaction Processing > Order Taking > Customer DB Mgmt > Product Inquiries > Defect Analysis > Technical Installations > Data Warehousing > Online Gaming > Other Back-office Support functions

14 BPO/KPO Services 2 of 3 Web Enabled Services > Responses > Chat Management > Co-Browsing Health Care & Travel > Medical Billing > Insurance Claims > Research > Quality & Verification Checks > Online Surveys > Quality Processing > Online Ticketing > Customer Claims > Toll-Free Support

15 BPO/KPO Services (Illustrative Processes) Telecom Outbound Telesales & Marketing Customer Acquisition Customer Re-activations & Renewals Insurance Market Research Data Collection & Validation List-cleansing Travel Response Management Supply Chain Management Retail & e- commerce Inbound Order Line Catalogue / Mail Order TV Shopping, e-commerce, websites

16 DR As A Service Our DR service can be built on top of private cloud in our datacenter or for most effective solutions, on public cloud solutions like Azure or Amazon. Option to have Active-Active, Active-Standby DR configurations depending on balance between aggressive RPO/RTO, licensing & virtual hardware costs. Our team manages the replication and always-in-sync nature of your business critical data on 24x7 basis. We help design and document industry standard DR/BCP processes for your organization. Regular drills, documentation of test results and improvements to base DR plan. Trained & certified personnel to manage your data and processes in transit and in-situ.

17 Health Service Packages Geared towards identifying infrastructure design, implementation and architecture risks and suggesting fixes. Short 1-week fixed cost engagements. Focus areas around Active Directory, Desktop Management(SCCM), Monitoring (SCOM), Exchange & Collaboration Services, Network Security. Documented findings outlining gaps, misconfigurations along with recommended actions. Identification of additional functionality that could be used to improve value. Passive data collection techniques which do not impact normal operations. Delivered on-site through experienced technical resources.

18 IT on Cloud Targeted towards SMB segment as a fixed cost/month IT solution with zero initial CAPEX. Managed Services add-ins included in the monthly fee with no attendant multi-year lockins. Base inclusions Active Directory, Storage solutions with backup, System Center (SCCM & SCOM), Mail & Collaboration, Lync, Endpoint Protection, Remote Access, US Business hours helpdesk, L1 Support and monitoring. Add-ins 24x7 Helpdesk, L2-L3 support, on-site support, additional storage, DR facilities. SLA based delivery of services. Short commissioning and migration schedules. Secure and process driven backed up by experienced technical professionals. Named Service Delivery Manager for each customer.

19 Project Title Call Center Management System

20 Purpose Of The Project This System ( Call Center Management ) is useful to the Organization, and it also Maintains the information about the employees and it also contains the necessary information about the customer and their Contact numbers, their services also.

21 Introduction This system is an integrated package of software used in operations, and elsewhere to monitor the location and status of the inventory as well as the related customer support, Online help, Booking, Resolving issues and queries etc, and put away processes in common usage.

22 Providing solution for the problem A call center is a centralized office used for the purpose of receiving and transmitting a large volume of call requests. A call center is operated by a company to administer incoming product support, information and inquires from consumers.

23 Preferred Technologies # Windows 7 operating system # Microsoft visual studio 3.5 Framework # Microsoft SQL server # IIS web server # Internet explorer version 8.0 or above

24 Hard Ware Requirements #Pentium IV #1GB RAM #15 Monitor #320 GB Hard Disk.

25 Number Of Modules #Administration #Users #Customers #Employees #Reports

26 THANK YOU