An innovative Medical Device Management Suite

Transcription

1 Portal for Web browsers Mobile for ios & Android Dashboard for Windows An innovative Medical Device Management Suite

2 The LTM DaaS (Device-as-a-Service) model provides End-to-End Medical Device Supply Chain services Connect, Monitor & Manage multiple medical devices in the field. Create your own Network & be linked with your customers & providers in real-time. Provide & Receive Premium Support Services on device failure. LTM is a plug n play solution which can be instantly integrated on any medical device.

3 LTM networking model

4 The 3 modules of LTM The Dashboard provides Compact & graphical Geolocation of field devices per Lab. The user has access to a powerful toolkit to monitor & optimize devices workflow. LTM Reports provide targeted content. The mobile app (mltm) is an intuitive end-user tool designed for remote monitoring of running lab processes. It provides Real-time device status, Activity overview, History data & Error reports. The Portal is the web-based LTM environment. It provides the tools required for field support and service activities on customer premises, both for online & offline devices.

5 LTM benefits for your business profile support production sales end user Prime Customer Support Services Boost your service procedures AVOID CONFUSING SERVICE CALLS Your customer opens a support ticket directly from the medical device or her mobile. Automatically, you receive on your dashboard all issue-related data (log files, history etc.) to identify the problem. ONE CLICK UPDATE Automated remote updates of device SW & streamlined upgrades, patches & fixes allow fast resolution of issues. Online Backup & Restore actions available. PUZZLED? GET IMMEDIATE HELP Create a Support ticket for your provider asking 2nd or 3rd level support. The LTM allows (controlled) information exchange between companies in the same medical chain. PLAN AHEAD Connect, Monitor & Manage multiple medical devices through LTM. Gain visibility to the devices in the field in a global scale. LTM is designed to integrate all available medical device types. PREPARE The LTM Logbook tool allows access to past service activities and prepares your Service visits in terms of spare parts, material & personnel. SUPPORT OFFLINE DEVICES Use LTM to circumvent no-internet policy labs & exchange data with the in-house technicians for resolving issues, performing updates etc.

6 LTM benefits for your business profile support production sales end user Boost Product Support PROVIDE EXPERT CONSULTATION LTM enables your OEMs/ Distributors to request for 2nd or 3rd level expert consultation. Direct access to the medical device, allows accurate problem definition & resolution, which boost your service performance. Post-market Field Surveillance VIEW YOUR DEVICES IN THE FIELD LTM Device Activity & Issue Reports provide to the manufacturer the indirect input that allows a realistic overview of his customer base & target market. Improve Product Performance MINIMIZE MANUFACTURER-END USER GAP LTM Device Activity Reports provide specific information concerning the device design/ performance, advantages/ pain points based on quantitate & qualitative metrics.

7 LTM benefits for your business profile support production sales end user Increase customer loyalty Re-Define Up & Cross-selling strategies PROVIDE SOLUTIONS NOT JUST PRODUCTS Interpret complaints, prioritize issues, manage your response times & propose solutions. Fill in the gap between business units (sales - service) & provide top customer experience. USE LTM AS A SALES FORECAST TOOL Integrate LTM to your ERP/CRM to create a combined system of data & reports. Use LTM insights on market trends to boost your product portfolio & market penetration, regionally and globally Evaluate your customers dynamics SET UP A SUCCESSFUL NEXT VISIT Use LTM Device Activity Reports on: online presence metrics, reagent consumption, throughput, pain-points to understand customers needs & usage experience.

8 LTM benefits for your business profile support production sales end user Real-time monitoring Direct link to support MONITOR DEVICE ACTIVITY ON YOUR MOBILE The mltm app provides activities overview, history data, push notifications and descriptive error reports that transform your daily routine. mltm is ideal for "clean lab" environments. NO MORE CONFUSING CALLS FOR SUPPORT! Send a Support Ticket directly to your provider's dashboard, with a push of a button! Seamless communication with Support saves time, minimizes device downtime & relieves you from puzzling IT tasks. Maximize lab performance REPORTING OPTIMIZES LAB PROCESSES LTM Device Activity, Consumables & Reagent usage reports enable lab planning, pre-order scheduling, planning of maintenance/ service visits & optimize Lab s workflow.

9 powerful tools History Complete records of device activities with download options. Real-time Monitoring Simultaneous monitoring of multiple devices with real-time display of device-status. Log Files Immediate access to the device log files with download options. Issue Tracker Direct two-way ticketing system with the customer via a multimedia messaging platform. Software Manager List of all available application-specific Software. Option to download the latest software version even in offline devices Remote Sessions Remote Desktop for Live connection to the remote device pc and Live access to the device connected camera. Logbook Logging and full trace of service and maintenance events. Reporting LTM Device Activity, Consumables & Reagent usage reports provide valuable data for your business performance

10 a compliant solution IVDR HIPAA GDPR device traceability LTM Suite provides forward & backward traceability, among Manufacturers, Suppliers & Distributors as imposed by the EU MDR/2017/745

11 architecture External systems ISO:27001 certified infrastructure Integration Cloud-based LTM Servers Healthcare facility Laboratory LAN CMR/ ERP Systems Gateway 75 3G/4G Isolated device Plug n Play LTM module running on medical device Offline devices Logbook, Issue Tracker, Reporting, Software Manager Online devices Logbook, Issue Tracker, Reporting, Software Manager, Real-time Monitoring, History, Log Files & Remote Sessions

12 go worldwide! grow beyond your local market LTM installations

13 Repado is a certified Software Development House, exclusively specialized in the Medical Industry. We develop & implement complete software solutions mainly for the fields of Lab Automation, Liquid handling & Molecular IVD. Headquarters Switzerland // Kreuzstrasse 100, 8645 Rapperswil p e. info@repado.com Subsidiary Greece // V. Georgiou 11 & Souri Str., Athens p f ISO 13485:2016 IEC Compliance 21 CFR Part 820 Compliance ISO 9001:2015 EU Award Seal of Excellence