Oakland County Department of Information Technology Project Scope and Approach

Transcription

1 Oakland County Department of Information Technology Project Scope and Approach Project Name: Citizen Engagement Budget IT Project ID: Leadership Group: IT Steering Committee Department: Information Technology Division: Application Services Project Sponsor: Phil Bertolini Date Requested: 8/2/214 PM Customer No. 182 Request Type: New Development Enhancement Customer Support Planned System Maintenance or Upgrade IT Team Name: egovernment Services IT Team No: E Project Manager/Leader: Cassy Zakens Account Number: 34 Account Description: IT egovernment Customer Name: IT - egovernment Grant Funded? Yes No Mandate? Yes No Mandate Source: Project Goal To establish a Citizen Engagement budget for the IT Leadership Group so that hours may be allocated in support of the development and expansion of Oakland County s digital media goals and objectives. Business Objective To provide a shared citizen engagement budget for digital media Initiatives in support of users, departments, agencies, and egovernment goals and objectives. Major Deliverables o Digital Planning & Editorial o Website Content Posting content Content Training Graphics o Citizen Engagement Blogs (Qty. 1) Podcasts, Video & Creative (Qty. 36) Social Media (25 hours per week) Approach Each month the video/podcast/blog/social media will be a coordinated effort to promote a different community within the county government. Most content will be repurposed across all channels, linking back to the County programs and services. Engagement will be increased by providing educational and entertaining information, Form Rev. 5/8/212 Page 1 Project Rev. 8/22/214

2 Oakland County Department of Information Technology Project Scope and Approach Project Name: Citizen Engagement Budget IT Project ID: highlighting people connecting with real people through Oakland County programs and services. As citizen engagement digital media work is planned, the quantities available for each digital asset will be decremented and the work will be scheduled to complete the request. Research & Analysis SEMCOG County IT Collaboration Research Gartner Research Recommendation NACo Application Store N/A N/A N/A Benefits See Return on Investment (ROI) Analysis Document Revenue/Cost Recovery: Benefits to be identified at time of request. Improved Service: Benefits to be identified at time of request. Intangible: Benefits to be identified at time of request. Impact Number of Users Divisions Leadership Groups All. The number of users will vary depending on request. All or department specific depending on request. Risk Business Environment Technical Environment Low little or no impact to existing business processes Low proven and previously implemented technologies Assumptions Staffing IT Staffing: resources will be available for the hours indicated per the attached project plan. Other Staffing: additional staffing will be available as follows: Role: Name Hours per Day Project Sponsor: Phil Bertolini As needed Form Rev. 5/8/212 Page 2 Project Rev. 8/22/214

3 Oakland County Department of Information Technology Project Scope and Approach Project Name: Citizen Engagement Budget IT Project ID: Facilities Technical Funding IT Other Priority Constraints Exclusions Form Rev. 5/8/212 Page 3 Project Rev. 8/22/214

4 Oakland County Department of Information Technology Project Scope and Approach Project Name: Citizen Engagement Budget IT Project ID: DE4187CE PROJECT PHASE AUTHORIZATION Phase(s): Project Management, Blog, Crowdsourcing, Social Media, Podcasts, and Video Total Estimated Application Services Hours: 1, Cost: $1,22, Total Estimated Technical Systems Hours: Cost: $ Total Estimated CLEMIS Hours: Cost: $ Total Estimated Internal Services Hours: Cost: $ IT Application Services Division Manager Approval: IT Technical Systems Division Manager Approval: IT CLEMIS Division Manager Approval: IT Internal Services Division Manager Approval: Date: Date: Date: Date: IT Management Approval: Approved: Yes No Date: Reason: Project Sponsor Approval: Title: Date: PROJECT SUMMARY Authorized Development (see above) Hours: 1, Cost: $1,22, Preliminary Estimated Development for Future Phases Hours: Cost: Grand Total Estimated Development Hours: 1, Cost: $1,22, Customer Acceptance of Product: PROJECT COMPLETION AUTHORIZATION Title: Project Office Review: Date: Date: Form Rev. 5/8/212 Page 1 Project Rev. 8/22/214

5 Oakland County Department of Information Technology Project Scope and Approach Project Name: Citizen Engagement Budget IT Project ID: DE4187CE Form Rev. 5/8/212 Page 2 Project Rev. 8/22/214

6 - Citizen Engagement Budget - IT Provide an Enhanced Application Service Offering Information Technology Strategic Plan Alignment Increased application integration and standardization through web services Integrate mobility and location based services in business applications Promote and utilize shared services through the use of cloud technologies to offset costs and expland product offerings to customers Increase the agility and responsiveness of business units by expanding customer analytics Leverage the County's web presence as a branded consolidated point of access to all County information and services Centralize and standardize identity and access management for all applications and content X X Improve the quality, reliability, and availability of all applications Enhance ability to provide effective and timely customer service Advance the use of IT Library (ITIL) best practice framework for IT Service Management Utilize a formalized customer communication plan Implement Configuration Management Database to better identify IT Assets Provide a high-quality training program to empower employees through technology Implement a Standardized Strategy Build IT Staff expertise through professional development Expand capacity through ongoing organization review and right sourcing X Deliver services using a standardized shared technology infrastructure whereever possible Implement a consolidated security management strategy Develop and implement a policy for personally owned devices and services X Improve service availability through network design and management strategies Enhance capacity planning and recovery managment strategies Adopt an enterprise architecture approach to technology planning, design, and implementation Run Date 6/5/214 Page 1 of 1

7 Project Summary Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Benefits/Savings: Tangible Benefits Subtotal: Cost Avoidance Subtotal: Costs: Development Services Subtotal: 61, 61, 1,22, Hardware Subtotal: Software Subtotal: Subtotal Training Subtotal: Other Subtotal: Annual Statistics: Annual Total Savings Annual Total Costs 61, 61, 1,22, Annual Return on Investment (61,) (61,) (1,22,) Annual Costs/Savings Ratio.%.%.%.%.%.% Project Cumulative Statistics: Cumulative Total Savings Cumulative Total Costs 61, 1,22, 1,22, 1,22, 1,22, 1,22, 1,22, Cumulative Return on Investment (61,) (1,22,) (1,22,) (1,22,) (1,22,) (1,22,) (1,22,) Cumulative Cost/Savings Ratio.%.%.%.%.%.%.% Year Positive Payback Achieved State or Federal Mandate? Signatures: NO PAYBACK Benefits Reviewed By Project Sponsor Date: Costs (including IT Resources) Reviewed By Information Technology Project Manager Date: _ROI[1].xls/Project Summary Page 1 REV: June 27, 211

8 Savings Detail Benefit/Savings Description Project Savings Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Savings Creates a customer service outlet, potentially reducing phone calls and/or other traditional customer service methods. Intangible Benefit Helps to improve government service by gaining a better understanding of the needs of the community served. Intangible Benefit Enables customers to help one another by interacting with one another, potentially reducing reliance on government resources. Intangible Benefit Reaches an increasingly mobile and high-tech audience of all ages. Intangible Benefit Annual Multiplier Enhances quality of life by facilitating local community building by connecting people with one another who may have not had other means to do so. Intangible Benefit Further promotes Oakland County's use of emerging technologies to serve its constituencies. Intangible Benefit Creates a "sticky" environment that draws/attracts more people to the OakGov.com web site, thereby promoting awareness and conversion to other online services. Intangible Benefit Potentially reaches a younger audience and engages them in government early on in order to serve their needs for the future. Intangible Benefit Provides a practical way to communicate with Oakland County's retiree population and to improve outreach through Health, Wellness and other program areas. Intangible Benefit _ROI[1].xls/Savings Detail Page 2 REV: June 27, 211

9 Savings Detail Benefit/Savings Description Project Savings Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Savings Provides a platform for enterprise and regional collaboration. Intangible Benefit Provides an effective way to solicit community input and feedback in support of government transparency. Intangible Benefit Annual Multiplier _ROI[1].xls/Savings Detail Page 3 REV: June 27, 211

10 Savings Detail Project Savings Benefit/Savings Description Category Creates a customer service outlet, potentially reducing phone calls and/or other traditional customer service methods. Intangible Benefit Helps to improve government service by gaining a better understanding of the needs of the community served. Intangible Benefit Enables customers to help one another by interacting with one another, potentially reducing reliance on government resources. Intangible Benefit Reaches an increasingly mobile and high-tech audience of all ages. Intangible Benefit Affects Project ROI? Potential Savings Extensions Y1 Y2 Y3 Y4 Y5 Y6 Y1 Y2 Y3 Y4 Y5 Y6 Enhances quality of life by facilitating local community building by connecting people with one another who may have not had other means to do so. Further promotes Oakland County's use of emerging technologies to serve its constituencies. Creates a "sticky" environment that draws/attracts more people to the OakGov.com web site, thereby promoting awareness and conversion to other online services. Potentially reaches a younger audience and engages them in government early on in order to serve their needs for the future. Provides a practical way to communicate with Oakland County's retiree population and to improve outreach through Health, Wellness and other program areas. Intangible Benefit Intangible Benefit Intangible Benefit Intangible Benefit Intangible Benefit _ROI[1].xls/Savings Detail Page 4 REV: June 27, 211

11 Savings Detail Benefit/Savings Description Provides a platform for enterprise and regional collaboration. Provides an effective way to solicit community input and feedback in support of government transparency. Project Savings Category Intangible Benefit Intangible Benefit Affects Project ROI? Potential Savings Extensions Y1 Y2 Y3 Y4 Y5 Y6 Y1 Y2 Y3 Y4 Y5 Y6 _ROI[1].xls/Savings Detail Page 5 REV: June 27, 211

12 Savings Summary Benefit/Savings Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Tangible Benefit: Tangible Benefits Subtotal: Cost Avoidance: Cost Avoidance Subtotal: Intangible Benefit: Creates a customer service outlet, potentially reducing phone calls and/or other traditional customer service methods. Helps to improve government service by gaining a better understanding of the needs of the community served. Enables customers to help one another by interacting with one another, potentially reducing reliance on government resources. Reaches an increasingly mobile and hightech audience of all ages. Enhances quality of life by facilitating local community building by connecting people with one another who may have not had other means to do so. Further promotes Oakland County's use of emerging technologies to serve its constituencies. Creates a "sticky" environment that draws/attracts more people to the OakGov.com web site, thereby promoting awareness and conversion to other online services. Potentially reaches a younger audience and engages them in government early on in order to serve their needs for the future. Provides a practical way to communicate with Oakland County's retiree population and to improve outreach through Health, Wellness and other program areas. Provides a platform for enterprise and regional collaboration. Provides an effective way to solicit community input and feedback in support of government transparency. Savings Total: _ROI[1].xls/Savings Summary Page 6 REV: June 27, 211

13 Cost Detail Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost Affects Project ROI? Annual Multiplier Y1 Y2 Y3 Y4 Y5 Y6 Y1 IT Hours - New Development Development Svcs HR 5, , x x 61,. IT Hours - System Maintenance Development Svcs 122 IT Hours - Customer Support Development Svcs 122 IT Hours - Planned Maintenance Development Svcs 122 User Hours - New Development Development Svcs User Hours - PTNE/OT Development Svcs Contractor Professional Services Development Svcs PC System - Acquisition Hardware 814 PC System - Maintenance Hardware 2,34 Notebook - Acquisition Hardware 1,223 Notebook - Maintenance Hardware 2,372 Tablet Notebook - Acquisition Hardware 2,12 Tablet Notebook - Maintenance Hardware Laserprinter - Acquisition Hardware 1,432 Laserprinter - Maintenance Hardware 1,14 Image Workstations - Acquisition Hardware Image Workstations - Maintenance Hardware 3,496 PC Maintenance User Owned Hardware 2,34 Printer Maintenance User Owned Hardware 1,72 Package Software - Acquisition Software Package Software - Maintenance Software Business Objects Access Software Term Emulation SFTW-Acquisition Software Term Emulation SFTW-Maintenance Software Server - Acquisition/Upgrade 8, Server - Maintenance 36 Server Sftwre - Acquisition/Upgrade 335 Server Sftwre - Maintenance Server Rack Mount 4 Oracle Enterprise Per Processor - Includes Year 1 Maintenance 21,372 Oracle Enterprise Per Processor - Year 2 and Beyond 3,432 MS SQL Server Standard Per Processor - Includes Year 1 Maintenance 4,725 _ROI[1].xls/Cost Detail Page 7 REV: June 27, 211

14 Cost Detail Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost MS SQL Server Standard Per Processor - Year 2 and Beyond 946 MS SQL Server Enterprise Per Processor - Includes Year 1 Maintenance 19,693 MS SQL Server Enterprise Per Processor - Year 2 and Beyond 3,939 Websphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance 3,56 Affects Project ROI? Annual Multiplier Y1 Y2 Y3 Y4 Y5 Y6 Y1 Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond 71 Websphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance 13,18 Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond 2,635 SSL Certificate 845 TBD TBD TBD TBD Internet Access 18 Project Staff Training Training User Training Training _ROI[1].xls/Cost Detail Page 8 REV: June 27, 211

15 Cost Detail Project Cost Cost Description Category IT Hours - New Development Development Svcs IT Hours - System Maintenance Development Svcs IT Hours - Customer Support Development Svcs IT Hours - Planned Maintenance Development Svcs User Hours - New Development Development Svcs User Hours - PTNE/OT Development Svcs Contractor Professional Services Development Svcs PC System - Acquisition Hardware PC System - Maintenance Hardware Notebook - Acquisition Hardware Notebook - Maintenance Hardware Tablet Notebook - Acquisition Hardware Tablet Notebook - Maintenance Hardware Laserprinter - Acquisition Hardware Laserprinter - Maintenance Hardware Image Workstations - Acquisition Hardware Image Workstations - Maintenance Hardware PC Maintenance User Owned Hardware Printer Maintenance User Owned Hardware Package Software - Acquisition Software Package Software - Maintenance Software Business Objects Access Software Term Emulation SFTW-Acquisition Software Term Emulation SFTW-Maintenance Software Server - Acquisition/Upgrade Server - Maintenance Server Sftwre - Acquisition/Upgrade Server Sftwre - Maintenance Server Rack Mount Oracle Enterprise Per Processor - Includes Year 1 Maintenance Oracle Enterprise Per Processor - Year 2 and Beyond MS SQL Server Standard Per Processor - Includes Year 1 Maintenance Potential Cost Extensions Y2 Y3 Y4 Y5 Y6 61,. _ROI[1].xls/Cost Detail Page 9 REV: June 27, 211

16 Cost Detail Cost Description MS SQL Server Standard Per Processor - Year 2 and Beyond MS SQL Server Enterprise Per Processor - Includes Year 1 Maintenance MS SQL Server Enterprise Per Processor - Year 2 and Beyond Websphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond Websphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond SSL Certificate TBD TBD TBD TBD Internet Access Project Staff Training User Training Project Cost Category Training Training Potential Cost Extensions Y2 Y3 Y4 Y5 Y6 _ROI[1].xls/Cost Detail Page 1 REV: June 27, 211

17 Cost Summary Cost Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Development Services: IT Hours - New Development 61, 61, 1,22, IT Hours - System Maintenance IT Hours - Customer Support IT Hours - Planned Maintenance User Hours - New Development User Hours - PTNE/OT Contractor Professional Services Development Services Subtotal: 61, 61, 1,22, Hardware: Hardware Subtotal: Software: Software Subtotal: : Subtotal Training: Training Subtotal: Other: Other Subtotal: Costs Total: 61, 61, 1,22, _ROI[1].xls/Cost Summary Page 11 REV: June 27, 211

18 Date Assumptions Assumption Description Tracking Control & Replanning = 1 hours for Website Content Publishing = 3 hours for Citizen Engagement = 69 hours for _ROI[1].xls/Assumptions Page 12 REV: June 27, 211