NobleCon 13. January 31, Presented by: Bud Crumlish, President and CEO Brendan Harrington, CFO NASDAQ: CTG

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1 NobleCon 13 Presented by: Bud Crumlish, President and CEO Brendan Harrington, CFO January 31, 2017 NASDAQ: CTG

2 Forward Looking Statements This presentation contains certain forwardlooking statements concerning the Company s current expectations as to future growth and should be read in conjunction with the Company s disclosures in its reports that are filed from time to time with the Securities and Exchange Commission. These statements are based upon a review of industry reports, current business conditions in the areas where the Company does business, the availability of qualified professional staff, and other factors that involve risk and uncertainty. As such, actual results may differ materially in response to a change in such factors CTG, Inc. 2

3 Who We Are CTG is a leading provider of IT solutions and staffing in North America and Western Europe. 50 years of providing the most reliable IT services Established in 1966 (NASDAQ: CTG) 2016 revenues: $321 million (1) Approximately 3,500 employees in the United States, Luxembourg, Belgium, the UK, and India 15 North American offices, four Western European offices, and one office in India Full service professional IT solutions and staffing firm Solutions: Leading provider of healthcare IT Industry revenue CAGR of ~5% for ** Staffing: Annual industry revenue growth rate of ~6% * Since 2013, a top 20 Largest U.S. IT Staffing Firm by Staffing Industry Analysts 2017 CTG, Inc CTG, Inc. (1) Reflects midpoint of company s guidance as provided on October 25, **Source: Gartner

4 CTG At A Glance Mission: Provide world class IT solutions and staffing to maximize the impact of technology and provide real business value for our clients Revenue by Service Vertical Markets IT Staffing 71% IT Solutions 29% Manufacturing Healthcare Financial Svcs. Energy Technology Other Vision: Remain the most reliable IT services provider with an absolute commitment to customer satisfaction CTG, Inc. 4

5 Impressive Global Client List 52% of CTG s top 25 clients have retained our services for more than 10 years CTG, Inc. 5

6 Positioned For Growth 2016: Established a new foundation Appointed a new CEO and Board member, Bud Crumlish, in July 2016 (26 years of IT experience), and two new Board directors with international finance and IT experience Strengthened leadership team Growing the business development team Scaling existing solutions across enterprise Pursuing cross collaboration opportunities Expanded and reorganized company wide recruiting and delivery capabilities, including 24X7 availability New Hyderabad, India, operations center Reorganized U.S. recruiting function to create more scalable staffing solution Continued focus on disciplined cost management 2017 CTG, Inc. 6

7 3 Year Financial Targets and Objectives Demonstrating improved revenue growth and profitability Revenue Operating Margin Diluted EPS 7% CAGR 36% CAGR 33% CAGR 2016E 2019 MPG (1) Goal 2016E 2019 MPG (1)(2) Goal 2016E 2019 MPG (1)(2) Goal Strategic Objectives Generate revenue growth that exceeds market rates capture market share Diversify revenue contribution Cross sell IT solution and staffing offerings Enhance operating leverage by increasing gross margin and managing fixed costs Return growth to solutions business More than double earnings per share (1) Reflects midpoint of company s guidance as provided on October 25, CTG, Inc. (2) Excludes goodwill impairment and severance charges. See reconciliation of GAAP to non GAAP information at Appendix 3 7

8 Strategy: IT Staffing 71% of 2016 Q3 revenue Expand existing accounts while pursuing new accounts to diversify client base for revenue growth and improved profitability Longstanding Fortune 1000 client base with deep relationships Significant investment in new account executives focused on selling across all industries Advanced technology infrastructure Targeting large and medium sized clients, resulting in higher margins 24X7 recruiting and delivery capabilities Broaden service lines to include staff augmentation, managed staffing, and permanent placement Leverage relationships with large managed service providers (MSP) as a sales channel to access new clients Offerings Staffing Augmentation Managed Staffing Direct/Permanent Placement IT Staffing Differentiators Able to compete with anyone Highly ranked by large clients High quality technical resources Cycle time speed to fulfill Account Management service capability Recruiting fulfillment onshore and offshore Tenured recruiters with extensive experience Significant candidate network, national and international job search capabiiltiies 2017 CTG, Inc. *Staffing Industry Analysts April

9 Strategy: IT Solutions 29% of 2016 Q3 revenue Refine existing, and develop new, repeatable value based solutions Implemented an enterprise wide global solutions program Refine current solutions tailored to meet existing clients changing needs Develop new solutions to capitalize on market trends Key opportunities include: Mature solutions in place that are repeatable across vertical markets Transition to comprehensive service provider model by providing solutions and staffing to existing clients IT Solutions Offerings Application Management Services/ Transitional Application Management (TAM) Application Development Help Desk/Service Desk Implementation, Optimization, and Performance Improvement Testing Execution Differentiators Highly rated provider Competitive pricing Extensive history and long client list (over 90 AMS clients company wide, to date) Flexible delivery model Proven methodology Highly rated provider Competitive pricing ITIL and industry best practice based methodology Deep application expertise Experienced and certified teams Competitvely priced Market recognition of proprietary tools Largest software testing capability in Belgium 2017 CTG, Inc. 9

10 Focus Area (Geography): Europe 21% of 2016 Q3 revenue Grow existing client base and capture market share in adjacent markets Longstanding relationship with European government agencies and Fortune 1000 clients Deep financial sector experience in Luxembourg One of the largest IT services firms in both Belgium and Luxembourg On site service delivery and Development Centers Sales organization can cross sell application solutions, testing, and IT service management Belgium government has initiating funding for EHR implementations Capture post BREXIT opportunities for IT technology modifications and enhancements Europe Offerings Delivery Center Business Operational Support Testing Execution Application Development EHR Implementation Disclosure Management System Data Privacy Differentiators Market leader in Luxembourg financial services sector 24X7 support available in multiple languages Market recognition of proprietary tools Largest software testing capability in Belgium Flexible delivery models tailored to customer needs PSF certification of Development Center in Luxembourg Market leader in Belgium Leverage U.S. heathcare experience Proprietary software as a service (SaaS) application connecting law enforcement with telecommunication service providers High profile references: BT and Vodafone Combination of IT, compliance, and legal skills results in ability to do all remediation work; one stop shop 2017 CTG, Inc. 10

11 Focus Area (Vertical Market): Healthcare* 17% of 2016 Q3 revenue Reposition and capitalize on attractive market trends Expand optimization and performance improvement solutions in hospital, provider, and payer spaces Expand regulatory compliance services and staffing in life sciences space Capitalize on consolidation and integration activities in hospital, provider, and payer spaces Leverage staffing capabilities to support large institutional managed service provider (MSP) programs Continue to execute on EHR opportunities Utilize off shore fulfillment in conjunction with on shore capabilities Offerings Implementation, Optimization, and Performance Improvement Application Management Services/ Service Desk/ Clinical Help Desk Validation Testing Staff Augmentation Differentiators Extensive experience; more than 200 implementation and optimization clients Deep expertise with Epic/Cerner Seasoned clinical team with special certifications Competitvely priced compared to niche and Big 4 Highly ranked, year over year, by KLAS Enterprises, LLC (KLAS) Extensive history and long client list; over 50 healthcare AMS clients year to date Exceptional references Proven healthcare methodologies Extensive industry experience Proprietary methodologies Robust reputation as a staffing company Technical screening, diligent interviewing, and quality oversight process produces better candidates/results Healthcare * Includes healthcare providers, health insurers (payers), and life sciences 2017 CTG, Inc. 11

12 Focus Area (Vertical Market): Energy 5% of 2016 Q3 revenue Leverage solution offerings to existing clients; expand to new clients in the industry Penetrate existing energy clients; crosssell additional offerings Expand high value business consulting practice, with emphasis on strategic IT planning and business requirements analysis Drive geographic diversification with new clients Offerings Application Development/ Delivery Center Information Management and Document Control Project Management Office Differentiators Developed specific solutions still in use after many years Flexible delivery model Extensive oil and gas knowledge and expertise Long term client relationships Strong history of performance and references PMI certifications Energy 2017 CTG, Inc. 12

13 Strategy: ONE CTG Launched ONE CTG Company wide framework that: Encourages and incentivizes collaboration across the organization Promotes cross selling and expands existing solutions and staffing across multiple vertical markets Allows for reproduction of our unique offerings in new geographies Ramps increased utilization of costcompetitive fulfillment capacity across the enterprise Other Technology Manufacturing Financial Services ONE CTG Healthcare Energy ONE CTG increases total value provided to clients, while giving CTG the benefits of greater reach, staffing utilization, and profitability CTG, Inc. 13

14 Returned $29.7 Million in Capital to Shareholders (Since 2013) Total Dividends $ 2,274 $ 3,422 $ 3,624 $ 2,844 $ 12,164 Share Buybacks $ 7,343 $ 7,432 $ 1,406 $ 1,374 $ 17,555 Capital Returned $ 9,617 $ 10,854 $ 5,030 $ 4,218 $ 29,719 Strong balance sheet; net cash of $9.3 million at 9/30/2016 $29.3 million cash surrender value of life insurance policies $40 million line of credit $10 million share repurchase authorization in place since November 2016 Purchased 317,000 shares between late November and year end Suspended payment of recurring quarterly dividend initiated in CTG, Inc. 14

15 Robust Investment Rationale Why We Will Grow 50 year history of providing IT solutions and staffing Focus on: Expanding our client base Significant investment in business development Capturing market share from competitors Achieving our published 3 year financial targets and objectives Strengthened Leadership and Business Development Teams Across the Organization Appointed new CEO and Board member, Bud Crumlish, in July 2016 (26 years of IT experience) Appointed two new board directors with international finance and IT experience Strong Financial Position Solid balance sheet with ample flexibility for operating capital Implemented and maintaining disciplined cost management Positioned to benefit from meaningful operating leverage Commitment to prudent capital allocation and prioritizing shareholder value Recognized and respected partner with 50 year history of delivering reliable services and solutions to clients CTG, Inc. 15

16 Appendix 2017 CTG, Inc. 16

17 Appendix 1: Focused Leadership Team Bud Crumlish President and CEO Appointed CEO July 2016 after directing CTG s staffing business since 2001; was member of finance team between 1990 and 2001; focused on executing diversified growth. Brendan Harrington CFO CFO since 2005; joined CTG in 1994 and worked in various finance capacities, including time in Europe. Filip Gyde Senior Vice President and General Manager, Europe Leader of European operations since 2000; CTG career began in 1987, named Belgium in 1996 and MD Luxembourg in Angela Rivera Vice President, Health Solutions (North America) 23 years in healthcare, 16 with CTG; responsible for growth strategy, quality service delivery, and management of consulting base. Rick Sullivan Vice President, Strategic Staffing Services 25 year IT industry career with CTG; long time relationships with largest clients and focused on client relationships. Jim Nichiporuk Vice President, Strategic Staffing Services 12 year staffing industry career; held leadership positions at Adecco, AtWork, and Peak; joined CTG in January 2016; concentrates on business development. Aaron Bunker Managing Director, Energy In second year with CTG after 12 years with Cisco; began career at IBM in 1990; focused on growing market share in energy and manufacturing. Elizabeth Martin Savino, Vice President, Human Resources Vice President of Human Resources at CTG since 2012; began career with CTG as an attorney in the General Counsel office in 1992; focuses on all aspects of employment, compliance, labor laws, and employee benefits CTG, Inc. 17

18 Appendix 2: Annual Results and Guidance EHR peak in 2012, trough in 1H 17 Revenue (millions) $331.4 $43.7 $396.3 $59.4 $424.4 $419.0 $71.0 $62.7 $393.3 $41.7 $369.5 $25.4 EHR non EHR $321.0 $13.5 Operating Margin 4.2% 4.9% 5.8% 5.9% 4.4% 2.9% 1.6% (2) (3) (5) E* E MPG* EPS $0.52 $0.71 $0.88 $0.92 $0.64 Revenue reflects impact of macroeconomic headwinds on large Staffing clients and trail off of EHR business. Operating margin and EPS reflect change in mix to lower margin Staffing business and investments in business development and recruiting resources. (1) Excludes $0.075 per diluted share of non operational gain from insurance proceeds $0.41 (2) Includes effect of 4Q 14 charges of $0.07 per diluted share associated with the death of a former CEO, and $0.06 per diluted share to write off the net book value of the Company s medical fraud, waste, and abuse software solution $0.21 (3) Includes the effect of charges in 2Q 15 of $0.04 per diluted share for the write off of the Company s IT medical management software and $0.04 per diluted share related to a workforce reduction in Europe (4) Adjusted: excludes $2.39 per diluted share for a goodwill impairment charge related to the Company s healthcare business in 1Q and 3Q 16, and $0.06 per diluted share in severance charges related to two former executives (1) (2) 2015 (3) 2016E* (4) (5) Adjusted operating margin excludes a $37.3 million goodwill impairment charge related to the Company s healthcare business in 1Q and 3Q 16, and $1.0 million in severance changes related to two former executives. See reconciliation of GAAP to non GAAP information in the company s 2016 Third Quarter Results press release dated October 25, CTG, Inc. *Reflects midpoint of company s guidance as provided on October 25,

19 Appendix 3: GAAP to non GAAP Reconciliations 3Q 2016 Operating Income Operating Margin Net Income Diluted EPS GAAP Results $(16,480) (21.1%) $(16,183) $(1.03) Goodwill Impairment Charge $15, % $15,785 $1.01 Severance Charges $1, % $989 $0.06 Non GAAP Results $ % $591 $0.04 1Q 2016 Operating Income Operating Margin Net Income Diluted EPS GAAP Results $(20,466) (23.8%) $(20,373) $(1.31) Goodwill Impairment Charge $21, % $21,021 $1.35 Non GAAP Results $1, % $648 $ CTG, Inc. 19

20 Appendix 4: Five Year Financial Summary (amounts in millions, except per share data) (1) (2) (3) Operating Data Revenue $ $ $ $ $ Operating Income $ 10.6 $ 17.2 $ 24.7 $ 24.5 $ 19.3 Net Income $ 6.5 $ 10.4 $ 15.7 $ 16.2 $ 11.9 Basic Net Income per Share $ 0.42 $ 0.68 $ 1.02 $ 1.07 $ 0.80 Diluted Net Income per Share $ 0.41 $ 0.64 $ 0.92 $ 0.96 $ 0.71 Cash Dividend per Share $ 0.24 $ 0.24 $ 0.20 $ $ Financial Position Working Capital $ 53.0 $ 69.2 $ 67.5 $ 63.5 $ 45.4 Total Assets $ $ $ $ $ Long term Debt $ 1.2 $ $ $ $ Shareholders Equity $ $ $ $ $ 88.8 (1) Includes the effect of charges in 2Q 15 of $0.04 per diluted share for the write off of the Company s IT medical management software and $0.04 per diluted share related to a workforce reduction in Europe (2) Includes effect of 4Q 14 charges of $0.07 per diluted share associated with the death of a former CEO, and $0.06 per diluted share to write off the net book value of the Company s medical fraud, waste, and abuse software solution (3) Excludes $0.075 non operational gain from insurance proceeds 2017 CTG, Inc. 20

21 Thank You Company Contacts: 50 years of providing the most reliable IT services Arthur (Bud) W. Crumlish President and Chief Executive Officer Brendan Harrington Chief Financial Officer Jim Culligan Director, Investor Relations and Financial Services E: / P: Published by Computer Task Group, Inc. In no event shall all or any portion of this presentation be disseminated without the express written permission of CTG. The CTG logo is a registered trademark of CTG Computer Task Group, Inc. All Rights Reserved.

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