SELL MORE. SERVICE MORE... PERIOD.

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1 SELL MORE. SERVICE MORE... PERIOD. Dealer-Inspired Service and Customer Retention Solutions Designed to help solve daily dealer challenges, AutoLoop s proprietary solutions have proven to generate 0%+ of total sales and % more annual booked appointments via best-in-class scheduling, equity mining, multi-channel marketing, dedicated support, and more. To learn how our technology can drive more business for your dealership, contact us today using the link below to schedule a live product demo. BOOK Comprehensive online customer scheduling and service lane flow management suite CLIENT SUCCESS: Major OEM # Non-Premium Brand in Online Appointment Scheduling by J.D. Power and Associates MESSAGING Internal and external two-way text, , and chat engagement system BILLPAY Service ledger and billing system including online and in-lane payments ESSENTIALS Targeted, multi-channel customer marketing via on-demand and automated communications LOYALTY Real-time transaction-driven and dealer-branded loyalty rewards program QUOTE Advanced equity mining and real-time, personalized quote generation Start driving more revenue. Visit AutoLoop.com/FCAdigital to schedule a live demo today.

2 BOOK Drive up to 5% of customer booked appointments online. Comprehensive customer scheduling suite Service scheduling, simplified. Allow your advisors to spend less time booking, and more time advising. Achieve faster, easier, and more effective scheduling with AutoLoop Book. Drive appointments by enabling customers to book their own appointments online, anytime. And empower your advisors, BDC, and other staff to schedule and upsell services with intuitive dashboards. By customizing lane flow to shop capacity, Book eliminates overbooking, boosts productivity, and keeps everyone in sync no matter who sets the appointment. Online Scheduling Add more bookings, improve tracking, and boost efficiency with online scheduling. Customer Web Portal Enhance the customer experience with /7 access to scheduling, including advisor and transportation options, full service recommendations, current offers, open recalls, and more. Lane Flow Management Ensure maximum profitability with customizable shop capacity configurations and reach maximum productivity with advisor load balancing. Skills and Shop Loading Optimization Obtain insight into shop capacity to improve work allocation with industry-leading skills management and shop-loading functionality. Fleet Vehicle Management Schedule and manage customers with 0+ vehicles Book accommodates fleet vehicle customers with large amounts of activity under a single record. On-Site Support Gain knowledge, support, and a strategic partner with regular visits from your dedicated field representative Connected Scheduling Customers click through to Book login details auto-populate in scheduler. Simplified Appointment Setting After automatic login, customers book appointments in two simplified steps. Detailed Reporting Track revenue and optimize operations with in-depth reporting. Connected Scheduling Gain a complete overview of all upcoming appointments and activity on a single

3 MESSAGING SMS, , and internal chat Save an average of 7 advisor hours each month with customer texting. Approve more repairs, in less time. Quickly communicate with customers via AutoLoop Messaging. Get the fastest, most direct line to your service customers and staff with AutoLoop Messaging, a dynamic two way engagement system built on SMS text messaging, , and internal chat. Messaging reduces downtime and expedites your entire service process, eliminating phone tag with customers and back-and-forth amongst employees. SMS Text Messaging Add more bookings, improve tracking, and boost efficiency with online scheduling. Communications Manage your s with ease: save time with prewritten templates, draft all-new messages, attached relevant material, and access all past communications. Internal Employee Chat Maximize productivity across departments by keeping teams in sync. The internal chat feature lets your employees connect in real time without having to leave their area. Automatic Message Management Keep all communications tied to the customer record and visible to anyone using the system. And for customer convenience, all conversations are automatically routed to their advisor. Fully Integrated Enhance service communications by connecting with customers or employees from anywhere within the AutoLoop Service Suite. Immediate, Personal Communication Leverage high open rates and response times for SMS texting. AutoLoop Book Integration Send and receive messages right from the service ledger. Complete Message Management View all past customer interactions to confirm completed repairs, customer approvals, and more. Internal Employee Chat Connect advisors, technicians, and other employees instantly

4 BILLPAY Online service ledger and billing system Customers paying online spend 70% more than those who pay in store. Faster payment. Happier customers. Take payment online or in-lane and strengthen CSI with AutoLoop BillPay Stay ahead of changing consumer demands by giving your service customers the ability to make easy online payments. AutoLoop BillPay provides the option to pay prior to pickup through or text invoicing, or right from the lane with their advisor. With BillPay, delivery becomes completely seamless plus, all online payments are easily reconciled against your DMS. Online Cashiering Send invoices via or text, giving customers the option to provide payment prior to vehicle pickup. Our two-way communication also allows customers to respond with any questions or proceed directly to payment. Safe, Secure Payments Instill confidence and build customer trust using an SSL-enforced web portal for online transactions. Dealerbranded and personalized, the portal offers hassle-free and worry-free payments. In-Lane Cashiering Enable customers to skip the line and pay right from the service lane, getting answers to any invoicing questions directly from their advisor. Reconciliation Ledger View end-of-day/end-of-week credit card reconciliations and compare against your DMS. Instant Notification Give customers the option to pay online prior to vehicle pickup. Clear Payment Details Easily access and view payment status and history. Interactive Billing Expedite payment by sending the invoice via SMS or . Invoice Management Update an approved invoice within the ledger to initiate the payment process

5 ESSENTIALS Up to 0: ROI for top-tier dealers. Targeted, multi-channel customer marketing More than engagement. Return on investment. Simplify marketing and multiply revenue with AutoLoop Essentials. AutoLoop Essentials: the core of a complete suite of solutions that dynamically engages customers at each stage of the ownership lifecycle. From prospect to sale to service to repurchase, Essentials continuously drives profitability through the most comprehensive, targeted, and actionable messaging on the market. Automated Communications Multi-Channel Engagement Stay top-of-mind with over 80 automated Expand your reach and communicate with customers how communications for specific event/mileage intervals they prefer: via responsive s with available Spanish individually branded by OEM and configured for each translation, voice, text, direct mail, and social media. customer based on internal data. Real-Time Reporting and Insights On-Demand Campaigns Easily monitor real-time campaign performance via the Manage your marketing strategy with,000+ agency- industry s most interactive, user-friendly dashboards and caliber templates. Target customers most likely to service drive higher ROI with ongoing analysis. or purchase with predictive analytics. And receive the help of professional consultants at no extra charge. Full-Service Consulting Count on reliable ongoing support from your own dedicated account manager. Working together, you ll easily identify opportunities for growth and develop your best strategies. 5 Direct Mail Maximize response rates with targeted mailings. Social Media Engage customers on today's most popular platforms. Grow revenue with responsive communications Campaign Gallery Choose from K+ dealer-centric marketing templates. 5 Management Marketing Portal Track and monitor campaigns in real time.

6 LOYALTY Loyal customers visit x as often and spend.5x more than non-loyal. Real-time transaction-driven loyalty platform Rewarding relationships start here. Give customers more reasons to return with AutoLoop Loyalty. Keep customers continuously engaged with your business through a platform that fosters retention, represents your brand, and totally adapts to your needs. AutoLoop Loyalty secures permanent opt ins for your ongoing promotional communications, helping you retain loyal service customers and grow long-term revenue. Variable Program Options AutoLoop Book Integration Increase customer retention and spends through Automatically recognize and denote Loyalty personalized individual reward offerings tailored to your members within your service ledger. dealership s tiers. AutoLoop Essentials Integration Communicate program benefits, solicit enrollments, and build campaign lists through full integration with Essentials. Personalized Web Portal Enhance the customer experience by enabling members to track point status, activity, and more online, anytime. Flexible Administration Manage member accounts and view activity reports through a single interface. Automated Membership Inquiry Invite unenrolled customers to join with a summary of benefits. Superior Service Recognize and welcome Loyalty customers as soon as they arrive Engagement s Automatically generate welcome s and reminders to maintain program interest. Activity Reports View key metrics and analyze program ROI.

7 QUOTE Equity mining and quote generation Quote generates 0%+ of total sales. Convert more customers. Create more profit. Identify and target your best prospects with AutoLoop Quote. Boost sales from existing and service-only customers even those not currently considering a new vehicle. AutoLoop Quote helps you reach prospects before they shop your competitors by continuously analyzing your DMS, Black Book, Edmunds, and AutoLoop internal data to automatically generate quick, compelling quotes precisely matched to your actual inventory. In-Drive Equity Mining Drive repeat sales by engaging customers with a singlesheet equity analysis right from the service lane. Easily monitor customer activity via the Service Drive Ledger. Data-Search Buyer Matching Create compelling offers by matching customers with inventory and using the Custom Quote feature to select vehicle and trim. Automated Workflow Require staff to execute the next step in their workflow, automatically generated based on customer interaction. Personalized Customer Trade-Up Tool Hold customer interest by involving them in the process via their own personalized web portal. They can swap inventory, change payments and/or value, and schedule test-drives. Service-Only Customer Conquest Data Tap into another 50% of your customer database and generate better service conquest quotes without the expense or risk of soft credit pulls. Comprehensive Ledgers Instantly identify your highest priority opportunities via the Sales and Service Ledgers and access everything you need to land the sale on one screen. Equity Mining Automatically pinpoint customers in positive equity positions. AutoLoop Essentials Integration Close more deals with personalized communications. Newly Enhanced Sales Ledger Immediately identify your best opportunities and filter them by most likely to purchase

8 UP TO 0: ROI Take advantage of our industry-leading solutions to create the total sales and service experience that appeals to more of your customers and keeps them returning. Retention Premium Retention Plus Service Basic BOOK Comprehensive customer scheduling suite MESSAGING SMS, , and internal chat BILLPAY Online service ledger and billing system ESSENTIALS Multi-channel customer marketing LOYALTY Dealer-branded loyalty rewards program QUOTE Equity mining and quote generation On-site Training Maximize product usage and ensure complete user understanding with in-depth, onsite training implemented by our professional team of product and support specialists. The AutoLoop Advantage With its singular, profit-driven focus on total client success, AutoLoop provides more profit points than any other comparable platform as well as the exclusive efficiency of one complete, fully integrated end-to-end solution that addresses your daily challenges