Xchanging provides technology-enabled business solutions to the global commercial insurance industry.

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1 XCHANGING A CSC COMPANY

2 XCHANGING Xchanging provides technology-enabled business solutions to the global commercial insurance industry.

3 WHY XCHANGING? We deliver market leading insurance software that enables business growth. We offer a comprehensive suite of products and services to the global commercial insurance industry. The leading provider of services and technology for: - The London insurance market - Capital Markets - Mission-critical hubs such as London s Gatwick Airport WHAT WE DO Xchanging provides technology-enabled business solutions to the global commercial insurance industry. We inject disruptive technology into our customers business processes, dramatically improving performance, adding value and reducing costs. By offering an enhanced range of services we help our customers compete in the digital, global marketplace. Our knowledge and expertise allows us to quickly identify solutions to customers problems even problems they may not yet realise they have. ACROSS THE GLOBE Xchanging has 7,000+ employees in 48 countries including over 2,500 insurance specialists.

4 INSURANCE SOFTWARE Xuber is an international software business that has been a trusted provider of innovative specialist commercial insurance software, end-to-end, for over 40 years. Xuber transforms business performance and ensures continuity for many of the largest global carriers, health insurers and London market brokers.

5 WHY XUBER? 120 million in ongoing development, and over 40 years' insurance market experience. WHAT WE DO Xuber has created software solutions for the insurance and reinsurance markets of today - and the future. THE STORY OF INSURANCE In 2015, Xuber secured 30 new contract wins with new and existing customers, in addition to growing existing business. Customers include Aon, Ariel Re and Cigna. The only software house offering multiple deployment options to customers: on-premise traditional license model, Software as a Service (SaaS) through the cloud, privately hosted facility or we can provide complete business processing as a service for all customer types. "Our insurance software sits at the heart of 200 global insurance and reinsurance companies across 46 countries, delivering critical technology - all day, every day."

6 300 successful implementations around the world. CASE STUDY: HISCOX Hiscox is an international specialist insurance and reinsurance company, and a leader in the Lloyd s insurance market. In 2009, the London market claims operation was lagging behind other Hiscox claims teams, due to systems not being integrated and poor availability of management information. Hiscox s solution was built around a single source of financial information, with the workflow sitting on top of Xuber for Insurers. This combined solution has provided and continues to provide a holistic integration of documentation, management information and mission critical claims and financial information - enabling better decision-making and improved productivity. "Hiscox has relied upon Xuber for Insurers, specifically the policy administration software, to support its business process, global underwriting and accounts, and claims systems since 2009." READ THE FULL CASE STUDY HERE.

7 BUSINESS PROCESS SERVICES FOR THE GLOBAL INSURANCE MARKET We provide global services and technology developed by insurance specialists for insurance specialists. By adapting and growing with the global insurance market for over 15 years, Xchanging has been pioneering technology-enabled solutions.

8 WHY XCHANGING? Xchanging sits at the heart of the London commercial insurance market and has been recognised as the no 1 provider of services and technology since In just a few years, Xchanging has transformed premium and claims processing for the Lloyd s insurance market from 100% paper to 95% electronic. Xchanging processes over 50 billion of accounting transactions each year and delivered 131 million in savings. We not only manage, but enhance, our customers' complex back and middle office processes. WHAT WE DO Claims Services - Claims management and processing focused on enabling companies to increase productivity and reduce operational costs, ensuring accurate and consistent claims decisions, improve service levels and reduced backlogs. We employ the largest pool of claims professionals within the London insurance market. Policy Administration - Xchanging delivers back office processing for high volume, high value and complex insurance transactions. Our policy administration service gives you a choice of end-to-end solutions so that you can tailor a back office resource that fits your individual needs precisely. Workers Compensation - Xchanging delivers cost-effective and efficient personal injury claims services. By providing the right services at the right time, Xchanging gives injured parties the confidence that they are being well cared for. Broking Administration - Our broking services drive cost out of the customer s business, improve operational efficiency and deliver better experiences for end-clients. With proven processing capability and a broad range of broking expertise, we re ready to migrate and integrate data, cut costs and centralise multiple offices for you. Delegated Underwriting Services - Xchanging s Delegated Underwriting Services provide Insurers with a robust and functionally-rich technology solution to bordereaux management.

9 READ MORE ABOUT OUR INSURANCE OFFERINGS HERE CASE STUDY Robotics Case Study: London Insurance Market Xchanging has partnered with Blue Prism, a robotics automation supplier, to deliver innovative approaches to streamlining processing. Within insurance, 14 repetitive processes have been automated, using 27 virtual robots, and supported by an expert team of trained process modellers. Read the full case study here

10 BUSINESS PROCESS SERVICES FOR SPECIFIC INDUSTRIES Providing next-generation business services to the Financial Services, Real Estate, Health Care and Manufacturing industries. Leverage process automation that focuses on empowering humans with smart technologies and agile processes for faster, more intelligent decisions.

11 WHY XCHANGING? Finance and accounting processing for the world s largest commercial and real estate services and investment firm improving process efficiency by 32%. Commodity Trade Processing for a top global energy and commodities trading company governing annual cash applications worth $130B, and managing 200,000 trade settlements worth $147B. Administering assets worth over 150M, for some of the leading international investment banks, wealth managers and asset managers, with cost effective, scalable technology and services. WHAT WE DO Finance & Accounting - Our capabilities span the full suite of Finance & Accounting BPO services across the entire finance value chain. Procurement Services - Deploying people, technology and processes to manage the complete procurement function. Financial Services - Expertise to help banks and financial institutions comply with regulations including securities and derivatives processing and investment & fund accounting. Global Trade Management - Streamline the entire lifecycle of global trade across order, logistics and settlement activities. Real Estate Services - A wide range of solutions that augment finance and accounting including service charge management, lease maintenance & abstraction, rent rolls and analytics. Health Care Services - Capabilities that span the entire spectrum of the healthcare industry including bill review, referrals management and vendor screening. "Virtual workforce of 30+ robots in a production BPO environment empowering smart people with smart technology." READ MORE ABOUT OUR BUSINESS PROCESS OFFERINGS HERE

12 CASE STUDY MERCURIA CASE STUDY Accelerating Trade Settlement Mercuria had several disparate locations with different processes and technologies were causing a delay in the turnaround of trades and settlements. Xchanging consolidated the processing of the trades into a single shared services model leveraging our trading domain expertise. The results include: Reduced trade voids saving millions of dollars Faster settlement turnaround, Business critical 4 hours vs. Normal 6 to 8 hours 75% improvement in bank reconciliations 40% reduction in operations cost

13 TECHNOLOGY We offer next-generation technology solutions that drive business growth. Our technology not only underpins the London insurance market but also insurers from the United States to SE Asia. We are a trusted provider of missioncritical technology across the globe. We provide services to customers as diverse as London s Gatwick Airport and Singapore s court system.

14 WHY XCHANGING? Strong expertise in Insurance, Manufacturing, Real Estate, Financial Services, Logistics, and Public Sector. Our customers range from large multinationals to small and medium sized enterprises. Not only do we deliver point solutions for our customers, we also deliver end-to-end solutions from development to hosting to operation, change and support. We have a proven record of delivering complex, multinational implementations. WHAT WE DO Application Services - Custom application software for specific business needs, maintenance and support for existing and legacy application infrastructure, and outsourced product development, managing and testing for platform applications. Infrastructure Management Services - Offers fully managed bespoke or complex hosting, platform, cloud and network services. Insurance software - Designing and delivering Xchanging s market leading insurance software solutions as well as deploying custom, third-party software. Procurement as a Service - PaaS combines people, technology and expertise as a managed service, accelerating the entire procurement lifecycle. Offerings are supplemented by in-depth spend analytics. Data Integration Specialising in managed networks, managed cyber-security services and mobility solutions. READ MORE ABOUT OUR TECHNOLOGY OFFERINGS HERE. "ISO27001, ISO2230, BS1100 certified; highest maturity rating for Capability Maturity Model Integration (CMMI) framework." A pool of 2,000+ dedicated technology employees based in multiple countries optimised to deliver cost effective solutions efficiently.

15 CASE STUDY Case Study: London's Gatwick Airport We design, deliver and support mission-critical, innovative IT solutions that reduce cost, remove complexity and improve performance for Gatwick Airport. Our secure, reliable, flexible and fast network for the airport transforms the passenger experience. We specialise in managed datacentre and networks, security services, mobility and hosting solutions, delivering scalable and optimal bandwidth applications over a secure and high performance network infrastructure. READ THE FULL CASE STUDY.

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