MineCare Deployment Options
|
|
- Myles Johnston
- 6 years ago
- Views:
Transcription
1 Modular introduced the mining industry to Real-Time Maintenance Management in Since then, we have continued to evolve the MineCare system as the industry realizes the benefits of real-time data, predictive data, and failure analysis data collection. The MineCare system enables improvements across every area of the maintenance management process, providing the information and tools necessary to respond to, track, document, research, resolve, and predict mobile equipment health issues. Maintenance efficiency requires a knowledge of repair procedures and equipment health indicators, coupled with an understanding of the mine s production targets. Reliability requires a commitment to research, analysis, process, and failure elimination. The MineCare system empowers you to achieve these goals. It allows maintenance personnel to store and standardize procedures, and prevent equipment failures that result in excess and unplanned costs. Improve equipment availability, increase production, and reduce maintenance costs.
2 Feature Benefit OEM alarms Notification of component minimum performance Remote real-time monitoring helps avoid expensive repair costs and downtime Remote diagnosis while equipment is operating Proactive detection of potential equipment maintenance problems Detection of improper operation of equipment Trending Predict potential failures Event Notifications (configurable alarms) SQL database, Microsoft Reporting Services Engine Independent of fleet management system Integrated with DISPATCH system Supports operational and mechanical KPIs Time Tracking by component, root cause analysis Replicated operational and historical site data Unified view of OEM and user-defined alarms Corporate/Regional-level comparison of data and reporting Reduction of potential catastrophic component failure Progressive alarm values Data collection for Reliability-Centered Maintenance (RCM) and Root Cause Analysis (RCA) Assist proactive planning Data across fleets/operator Customize alarm criteria Define thresholds/parameters Proactive warnings Review by fleet or equipment unit Identify potential failure trends by fleet or unit Simplified storage and management of multiple data types Standard platform for report creation Real-time maintenance management option for customers without the DISPATCH system Monitor operator performance, location/position, status Validation of real situations Less manual data correlation Consolidation of operations, location, and OEM data Identifying poorly performing machines Calculate Mean Time Between Failure (MTBF) Provide knowledge to improve operational practices Comprehensive handling of down equipment events Single-screen summary of equipment status & location Associate OEM alarms to actual maintenance activity Consolidated data sets from multiple sites to allow high-level reporting and analysis User-friendly interface for quick and easy diagnosis Corporate standardization of best-practice maintenance procedures MineCare Deployment Options Standalone Standard Enterprise 2 MODULAR MINING SYSTEMS, INC.
3 Event Handling Application The Event Handling application allows you to view and process abnormal OEM events. These events come from OEM health monitoring devices, such as Komatsu KOMTRAX Plus, Caterpillar VIMS, or GE Statex among others, and user-defined trend events from condition-based monitoring statements. For example, when using MineCare Standard or Enterprise, you can receive an event when a particular haul truck is moving at a speed higher than 30 mph (48 kph), or when it is loaded with more than 200 tons (181 tonnes) of material and is located near a certain beacon. When an abnormal event occurs, a notification appears. Event notifications include important information about the event, such as the location, operator, and status of the equipment when the event was generated. Notifications can also include potential causes for the event, troubleshooting guides, and links to the equipment manual (which must be uploaded by the user). Lastly, you can identify the conditions that triggered the event by looking at the associated event snapshot. A snapshot is a group of OEM interface parameters linked to an event. To take a snapshot, you simply specify the time period of the event and the parameters involved. Real-Time Monitoring Application The Real-Time Monitoring application is a powerful tool for preventative maintenance (PM) and troubleshooting. With this application, you can display OEM interface parameters in chart form, in real time for a specified truck, excavator, or auxiliary equipment unit. You can select desired parameters from any OEM interface (KOMTRAX Plus, Statex, VIMS, PLM, etc.) onboard the equipment. You can also display a dashboard of key parameters in real time. This combination gives you a fast and comprehensive look at the current state of your equipment. In Standard and Enterprise editions, the screen also displays DISPATCH information, including equipment ID, group, model, and fleet; operator name; loaded or empty; reason for down event (if applicable); next expected action; estimated time of next expected action; the time of the last action; and the equipment s exact GPS location. Trend Analysis Application The Trend Analysis tool helps you achieve the maximum availability of your mobile equipment fleet. With this The Event Handling application allows early identification of asset health degradation, so you can minimize component and equipment failure. The Real-Time Monitoring application provides a remote view of equipment vital signs information With the Trending Analysis application, you can automatically capture equipment health data and issue alarms when configured conditions are met. MODULAR MINING SYSTEMS, INC. 3
4 application, you can define condition-based monitoring scenarios and create events based on these scenarios. By combining parameter readings from OEM interfaces, equipment location information, and maintenance personnel s knowledge, you can estimate the condition of components, engines, or equipment. In addition, Trend Analysis allows you to identify potential or impending component failures, as well as continually store parameters for future analysis. Alarm notifications and vital signs snapshots can be controlled directly from the Event Handling utility. This includes audible alarms, automatic s, event source, system, subsystem, sensor fault detection, potential cause, troubleshooting steps, recommended actions, and additional information settings for OEM Events. Maintenance personnel can also export real-time monitoring, snapshot, or trending data into a CSV file for further analysis. The application is easy to set up and use. You first need to decide which parameters you want to monitor, on which equipment, and under which conditions. For example, you might want to monitor all engine exhaust port temperatures and the blowby pressure on your truck fleet, specifically when the trucks are moving and the blowby pressure exceeds a certain level. Once this condition is true, engine exhaust port temperatures and the blowby pressure will be collected and stored for data analysis in chart view or exported to CSV format. Also, you can create trend predictions and then take action. For example, you create events, and/or add behaviors such as increasing the sample time for the parameter collections. the application are typically maintenance specialists, supervisors, and/or technicians. The Equipment Activities board appears as a default screen in the Time Tracking application. This handy reference board graphically shows all equipment that is currently down and the reasons for down events such as scheduled down or unscheduled down. MineCare Time Tracking Application: the Equipment Activities board. The Activity Details screen provides known information for the equipment and activity. Once the repair has been assigned to a technician, the work order number can be entered in the screen. As more information about the repair becomes known, the user fills out the fields accordingly. When repairs are complete, the equipment operator or technician changes the equipment to a nonmaintenance status (Ready, Standby, Delay, etc.) or to another down event if a different repair is necessary. The system then removes the equipment s down status maintenance activity from the Equipment Activities board. There are three types of trend predictions: 1. The Violation type: allows you to set acceptable upper and lower limits to parameter readings. 2. The Increase type: allows you to set a maximum amount of increase for parameter readings. 3. The Predictive type: allows you to create an early warning for parameter readings that may go beyond an acceptable range if present data trends continue. Time Tracking Application The Time Tracking application provides comprehensive handling of down equipment events. It requires only simple data entry and can be easily adopted into your mine s current maintenance practices. Main users of MineCare Time Tracking Application: the Activity Details screen 4 MODULAR MINING SYSTEMS, INC.
5 FAQs About MineCare What are Trends, and how are they used? Does MineCare require 24-hour monitoring? What equipment does MineCare work with? Does the system inform equipment operators about certain conditions What training and services are available for MineCare? Who in the mining industry is using MineCare? Is there documented success with the system? Trends are condition-based monitoring (CBM) logic based statements that use onboard parameter information and location data to determine: instances where critical sensor data should be collected frequency at which data is collected what User-Defined Event trigger points should be incorporated into the collected data set Although the majority of MineCare customers currently use 24-hour monitoring, the system has the built-in capabilities to automatically collect desired amounts of data, and to notify specific personnel of critical maintenance or operational situations. MineCare Enterprise offers another level of monitoring; it allows multiple sites to be monitored from a single Enterprise system. Sites that may not be able to monitor independently on a 24- hour basis can be consolidated and monitored remotely. Modular has worked with multiple equipment manufacturers resulting in over 100 different interfaces. ModularReady interfaces include Original Equipment Manufacturers (OEMs) such as Komatsu, Caterpillar, Liebherr, and Hitachi. Also included are Tire Manufacturers such as Michelin, Bridgestone, and Goodyear, and third-party technologies such as VSI Oil Advantage, PressurePro, and TireSmart. Modular has an entire Product Development team dedicated to interfaces in order to provide the most comprehensive line of interfaces available. Through MineCare Standard and Enterprise s integration with the DISPATCH system, you can create automatic notifications and messages to the equipment operators through the DISPATCH FastFeedback module. Real-time alerts to the operator can be triggered by OEM events. For example, if a haul truck operator is overusing the brakes on a decline, the system will send a notification to engage the retarder. Modular has qualified trainers available to perform onsite classroom instruction and on-the-job training. Also, the Modular Value Added Services group is available to provide consulting on event management and change management, in order to improve acceptance of the new technology and maximize return on investment. Currently, the MineCare system is being used by over 20 different mining companies around the world, operating at over 50 mines. There have been several documented success stories on the MineCare system, including remote engine diagnostics, failure avoidance, and proven return on investment. Case studies on MineCare are available at MODULAR MINING SYSTEMS, INC. 5
6 Global and Local Presence Modular s round-the-clock Global Support network provides specialized skills and knowledge alongside regional and global offices to resolve support issues. Support personnel have in-depth access to and experience with our core product technology, and they are constantly looking for ways to provide improved structural services to Modular customers. Tiered Support Modular has established a customer-centric, three-tiered support process that allows the creation of support tickets and new functionality requests. Using our Customer Center and a Global Ticket Response system, issues are categorized by support region, product, type of defect, and resolution priority. Issues are then diagnosed and resolved using the three-tiered process as follows: 1st Tier. Regional support groups serve as the 1st tier of support, and are capable to resolve the majority of technical issues. These groups utilise internal technical support documentation, troubleshooting guides, and online knowledge management systems. Modular also has its online TeamModular Support Forum electronic response network, where our engineers and the customer can interact on issues. 2nd Tier. In the event that regional support cannot fully resolve an issue, it is escalated to the Global Support team. Global Support is responsible for determining whether the issue justifies a new feature request, or if it is a configuration or training problem. The team then works with the 1st tier and mine operational personnel to resolve issues with configuration changes, training, and improving familiarity with the system. 3rd Tier. If Global Support concludes that an issue does justify a new product feature, the item is escalated to the 3rd Tier of support, Product Development (PD). PD collaborates with Marketing to evaluate the issue and decide whether it requires an immediate patch or can be resolved through a future release of the product. Once the course of action is determined, PD works to implement the new functionality through a maintenance release. Modular Mining Systems, Inc E. Hemisphere Loop Tucson, AZ U.S.A. Phone: (520) Fax: (520) Modular Mining Systems, Inc. PF-MRTRUCK-US-11 The contents of these materials are protected by federal and international intellectual property laws. No portion of these materials may be reprinted, republished, modified, reproduced, sold or distributed in any form without the express written consent of Modular Mining Systems, Inc. Modular, IntelliMine, DISPATCH, MineCare, ProVision, ShiftBoss, RoadMap, MasterLink, PowerView, and ModularReady are trademarks and/or registered trademarks and the sole and exclusive property of Modular Mining Systems, Inc. These materials may contain third-party copyright and/or trademark materials, the use of which has not always been specifically authorized by the intellectual property owner. All copyrights and/or trademarks contained in these materials are the sole and exclusive property of their respective owners. These materials, including third-party information, are provided for information purposes only. Actual specifications may vary from those documented in these materials. Consult your local Modular office for further details. 6 MODULAR MINING SYSTEMS, INC.
Technology to Transform Your Mine Site
Technology to Transform Your Mine Site Since 1979, Modular Mining Systems, Inc. has provided mining customers around with world with powerful innovative software to enhance productivity, improve efficiency,
More informationUNDERGROUND 2015 FLEET MANAGEMENT SYSTEM
INCREASE Equipment utilization and productivity MAXIMIZE Material movement REDUCE Waste and operating costs MANAGE Development and production processes TRUST More than 25 years of underground mine management
More informationTaking a pulse. Reducing maintenance costs on haul VEHICLE HEALTH MONITORING. VIMS monitors over 250 machine functions and health statistics
VEHICLE HEALTH MONITORING 19 Taking a pulse MEM gives real-time truck data to the control room and operator The evolution of real-time health monitoring has reached new highs as in-depth diagnostic analysis,
More informationAPM Health Classic from GE Digital Part of our On-Premise Asset Performance Management Classic Solution Suite
Drives rapid situational adjustments with decision-quality information based on comprehensive knowledge of asset conditions Asset-intensive companies often struggle with a lack of visibility into physical
More informationOperational Data and Maintenance Reliability
Modular Mining Systems, Inc. 3289 East Hemisphere Loop Tucson, AZ 85706-5028 USA Operational Data and Maintenance Reliability Canadian Mining Institute (CIM) Maintenance Engineering/Mine Operators (MEMO)
More informationSureService Program. Benefits. Introduction. Service Data Sheet November Best-in-class system reliability. Preventive maintenance package
Service Data Sheet SureService Program Best-in-class system reliability Preventive maintenance package Confidence in your control system Time to focus on your core business SureService provides you with
More informationIndustrial IoT: From Concept to Business Reality. Improving O&G Operations with IoT. Progressing through the 5 Stages of IoT
Industrial IoT: From Concept to Business Reality 01 Improving O&G Operations with IoT 02 Establishing Goals for IoT 03 Progressing through the 5 Stages of IoT 04 An Illustrated Example 01 Improving O&G
More informationKOMTRAX PLUS KOMTRAX PLUS MONITORING
KOMTRAX PLUS KOMTRAX PLUS MONITORING Free remote monitoring service for your mining and production equipment WHY USE KOMTRAX PLUS? KOMTRAX Plus is Komatsu s technologically advanced remote monitoring data
More informationServices. Dell ProSupport. Improve productivity and optimize resources with efficient, flexible, and reliable support
Services Dell ProSupport TM Improve productivity and optimize resources with efficient, flexible, and reliable support Shift your resources from maintenance to momentum Dell s award-winning support can
More informationGE APM Reliability Management for Wind
GE Renewable Energy GE APM Reliability Management for Wind Your Challenge: How do you reduce maintenance costs and increase the availability of your renewables assets? Each time a turbine trips or a component
More informationAsset Performance Management from GE Digital. Enabling intelligent asset strategies to optimize performance
Asset Performance Management from GE Digital Enabling intelligent asset strategies to optimize performance How can you make your operation safer and more reliable while helping to ensure optimal performance
More informationMachineMetrics Production
MachineMetrics Production make faster, smarter decisions with real-time data. INDUSTRIAL IoT FOR PRODUCTION MANAGERS AND EXECUTIVES THE PROBLEM Poor production visibility and manual data entry lead to
More informationRealize and Sustain the Value of Your Micro Focus Implementation
White Paper Professional Services Realize and Sustain the Value of Your Micro Focus Implementation Micro Focus Professional Services provides Solution Management Services to help you fully utilize, manage,
More informationAdvantage Ultra Plan for UPS/PDU with RMS
Maintenance Service Statement of Work Advantage Ultra Plan for UPS/PDU with RMS 1.0 Executive Summary Advantage - 1 - Ultra Plan for UPS/PDU with RMS Service Table of Contents 1.0 Executive Summary 2.0
More informationIBM Tivoli Monitoring
Monitor and manage critical resources and metrics across disparate platforms from a single console IBM Tivoli Monitoring Highlights Proactively monitor critical components Help reduce total IT operational
More informationPreVail. Remote health management system
PreVail Remote health management system Safety Reliability Productivity Komatsu is continually investing in research and development to deliver technology products that will revolutionize mining. We are
More informationGuardian Support for Syncade Smart Operations Management Suite
Guardian Support for Syncade Smart Operations Management Suite Risk management Lifecycle management Incident management Service Data Sheet Gain extended value and flexibility to get the most out of your
More informationMaintenance Service. 1.0 Executive Summary 1.1 ANNUAL PREVENTIVE MAINTENANCE VISIT 1.2 ON-SITE REMEDIAL SERVICES
Maintenance Service Statement of Work Advantage Plus Plan for UPS & PDU with RMS Advantage - 1 - Plus Plan for UPS & PDU with RMS Service 1.0 Executive Summary Table of Contents 1.0 Executive Summary 2.0
More informationKey Benefits. Overview. Field Service empowers companies to improve customer satisfaction, first time fix rates, and resource productivity.
Field Service empowers companies to improve customer satisfaction, first time fix rates, and resource productivity. Microsoft delivers advanced scheduling, resource optimization and mobile enablement capabilities
More informationSUPPORT SERVICES FOR DELL EMC VXBLOCK SYSTEMS, VBLOCK SYSTEMS, AND VXRACK SYSTEMS
SUPPORT OVERVIEW SUPPORT SERVICES FOR DELL EMC VXBLOCK SYSTEMS, VBLOCK SYSTEMS, AND VXRACK SYSTEMS Dell EMC provides a range of support options to match your business objectives and preferred support experience.
More informationInstrumentation & Controls. Siemens Power Plant Automation -- SPPA-T3000. Technical Highlights. The New Benchmark in Control.
Instrumentation & Controls Siemens Power Plant Automation -- SPPA-T3000 Technical Highlights The New Benchmark in Control Power Generation The new benchmark for Distributed Control Systems Developed to
More informationEnabling Real-time Operational Intelligence
Proficy * Automation Software Enabling Real-time Operational Intelligence Close the loop on information and analytics to improve operations COLLECT OPTIMIZE ARCHIVE ANALYZE VISUALIZE CONTROL Put the right
More informationAtlant s atwatch CAPA TM. Corrective and Preventive Action System (CAPA) Product & Services Bundle for
Corrective and Preventive Action System (CAPA) Product & Services Bundle for Atlant s atwatch CAPA TM Atlant Systems, Inc. (781)325-8157 team@atlantsystems.com Effectively Manage CAPAs Globally According
More informationQUMU CLOUD PLATFORM CUSTOMER SUPPORT AGREEMENT
QUMU CLOUD PLATFORM CUSTOMER SUPPORT AGREEMENT I. DEFINITIONS "Approved Support Contacts" means CUSTOMER employees that are authorized to initiate Support Requests with QUMU Customer Support and that are
More informationService management solutions White paper. Integrate systems management and predictive intelligence with IBM Service Management solutions.
Service management solutions White paper Integrate systems management and predictive intelligence with IBM Service Management solutions. September 2007 2 Contents 2 Overview 3 Recognize the importance
More informationVideojetConnect TM Remote Service. For select Ethernet-enabled Videojet printers
VideojetConnect TM Remote Service For select Ethernet-enabled Videojet printers Use the power of data and connectivity to drive productivity With immediate access to your printer data, you can now experience
More informationEnterprise Asset Management STREAMLINE FACILITY MAINTENANCE OPERATIONS & REDUCE COSTS
Enterprise Asset Management STREAMLINE FACILITY MAINTENANCE OPERATIONS & REDUCE COSTS Dematic Sprocket ENTERPRISE ASSET MANAGER (EAM) Dematic Sprocket is the facility solution for maximizing the productivity
More informationSOLUTION BRIEF. Experience the commitment. Exploration2Revenue TM Mobile Data Capture. Mobile data capture in. Oil and Gas.
SOLUTION BRIEF Experience the commitment Exploration2Revenue TM Mobile Data Capture Mobile data capture in Oil and Gas companies 2 cgi.com/oilandgas Why mobility in oil and gas field operations? When in
More informationProduct Support Agreement
Published: January, 2009 Copyright Copyright 1997-2009 by Efficient Workflow Solutions, LLC. All rights reserved. Trademarks MoversSuite is a trademark of Efficient Workflow Solutions, LLC. Microsoft and
More informationIBM Tivoli Service Desk
Deliver high-quality services while helping to control cost IBM Tivoli Service Desk Highlights Streamline incident and problem management processes for more rapid service restoration at an appropriate
More informationAchieve greater efficiency in asset management by managing all your asset types on a single platform.
Asset solutions To support your business objectives Achieve greater efficiency in asset by managing all your asset types on a single platform. Obtain an entirely new level of asset awareness Every company
More informationManaging Applications with Oracle Enterprise Manager 10g. An Oracle White Paper November 2007
Managing Applications with Oracle Enterprise Manager 10g An Oracle White Paper November 2007 NOTE The following is intended to outline our general product direction. It is intended for information purposes
More informationA technical discussion of performance and availability December IBM Tivoli Monitoring solutions for performance and availability
December 2002 IBM Tivoli Monitoring solutions for performance and availability 2 Contents 2 Performance and availability monitoring 3 Tivoli Monitoring software 4 Resource models 6 Built-in intelligence
More informationEnhance operational performance while driving energy and cost savings. Ampla operations management software
Enhance operational performance while driving energy and cost savings Ampla operations management software Now, you can get near real-time visibility into your daily operations, helping you: reduce operating
More informationOperator Driven Reliability
Operator Driven Reliability Enabling a more profitable link between operations and maintenance The Power of Knowledge Engineering A better bottom line? Start with your front line. Because of their proximity
More informationIBM Enterprise Asset Management on Cloud for US Federal (Maximo)
Service Description IBM Enterprise Asset Management on Cloud for US Federal (Maximo) This Service Description describes the Cloud Service IBM provides to Client. Client means the contracting party and
More informationClosed-loop Performance Management
Closed-loop Performance Management for Downstream Operations Management Schneider Electric s enables companies to drive greater collaboration and operational efficiency, enabling better operations insights
More informationServices. Dell ProSupport TM. Improve productivity and optimize resources with efficient, flexible, and reliable support
Services Dell ProSupport TM Improve productivity and optimize resources with efficient, flexible, and reliable support Shift your resources from maintenance to momentum. Dell s award-winning support can
More informationOptanix Platform The Technical Value: How it Works POSITION PAPER
Optanix Platform The Technical Value: How it Works POSITION PAPER Table of Contents The Optanix Clean Signal... 3 Active IT Managed Services... 4 Data Acquisition and Monitoring... 6 The Ingestion Engine...
More informationService Operation. Scenario One
Service Operation Scenario One A large corporation completed implementing a new IT service management framework last month and has selected its new service management tools. The new processes of the framework
More informationAPM Reliability Classic from GE Digital Part of our On-Premise Asset Performance Management Classic Solution Suite
Provides operational visibility and analysis to help reduce asset failure, control costs and increase availability With escalating pressure on businesses to improve the bottom-line while being faced with
More informationIT Event Alerting and Response
TelAlert IT Event Alerting and Response Information technology is critical to business and downtime means lost revenue. Maximize uptime with advanced two-way notification built to integrate with IT service
More informationWhite Paper. 3 Steps to Effectively Manage the Plant Floor Network
White Paper May 2016 WP-26 3 Steps to Effectively Manage the Plant Floor Network Introduction The manufacturing plant floor is a complex environment with plenty of physical resources to measure and manage,
More informationEliminating Blind Spots in Commercial Trucking with IoT
Eliminating Blind Spots in Commercial Trucking with IoT Technology is becoming a critical business tool for truck manufacturers, fleet operators, and service centers. With stringent emissions regulations
More informationWORKFLOW AUTOMATION AND PROJECT MANAGEMENT FEATURES
Last modified: October 2005 INTRODUCTION Beetext Flow is a complete workflow management solution for translation environments. Designed for maximum flexibility, this Web-based application optimizes productivity
More informationIBM Tivoli OMEGAMON XE for. WebSphere Business Integration. Optimize management of your messaging infrastructure. Highlights
Optimize management of your messaging infrastructure IBM Tivoli OMEGAMON XE for Highlights Simplify management with a single tool for monitoring IBM WebSphere MQ, IBM WebSphere Business Integration Message
More informationIndustrial IT System 800xA Engineering
Industrial IT System 800xA Engineering Overview Features and Benefits Integrated Engineering Environment Supports the engineering of the entire extended automation system - from field device to plant management
More informationAbove Ground Collision Management System A Digital Mine Solution. ge.com/digital/mining
Above Ground Collision Management System A Digital Mine Solution ge.com/digital/mining Make your mining operation safer and more reliable while optimizing your performance at a lower sustainable cost GE's
More informationService Operation. Scenario One
Service Operation Scenario One A large corporation completed implementing a new IT service management framework last month and has selected its new service management tools. The new processes of the framework
More informationService management solutions White paper. Six steps toward assuring service availability and performance.
Service management solutions White paper Six steps toward assuring service availability and performance. March 2008 2 Contents 2 Overview 2 Challenges in assuring high service availability and performance
More informationPredix Asset Performance Management. A Digital Mine solution
Predix Asset Performance Management A Digital Mine solution How can you make your mining operation safer and more reliable while helping to ensure optimal performance at a lower sustainable cost? As a
More informationKPI, OEE and DOWNTIME ANALYTICS
KPI, OEE and DOWNTIME ANALYTICS An ICONICS White Paper V9 August 2006 100 Foxborough Blvd Foxborough, MA 02035 508.543.8600 Fax 508.543.1503 E- mail info@iconics.com www.iconics.com CONTENTS 1 ABOUT THIS
More informationNexenta Support. Customer Service & Support Program Guide. Date: September Copyright 2018 Nexenta Systems, ALL RIGHTS RESERVED
Nexenta Support Customer Service & Support Program Guide Date: September 2018 Contents Contents... i Introduction... 1 Support Highlights... 1 Standard Support Program... 2 Support Period Timeframe...
More informationBUSINESS CASES & OUTCOMES
BUSINESS CASES & OUTCOMES NARRATIVEWAVE BUSINESS CASES & OUTCOMES IMPROVED ACCURACY OF EVENT & ALARM ANALYSIS The traditional workflow of diagnosing events or alarms on large industrial assets is a manual
More informationConvergeOne. The Value of Nectar s UCD in Cisco Contact Center Environments. Unified Communications Diagnostics Module USE CASE
The Value of Nectar s UCD in Cisco Contact Center Environments ConvergeOne Unified Communications Diagnostics Module Advanced Monitoring, Management, Reporting, and Diagnostics As organizations face new
More informationIntelligent Process & Equipment Surveillance. Anand Vishnubhotla
Intelligent Process & Equipment Surveillance Anand Vishnubhotla Agenda Industry Leadership What is Uniformance Sentinel Product Overview What it does Benefits Applications (breadth / depth) Product / Solution
More informationThis topic focuses on how to prepare a customer for support, and how to use the SAP support processes to solve your customer s problems.
This topic focuses on how to prepare a customer for support, and how to use the SAP support processes to solve your customer s problems. 1 On completion of this topic, you will be able to: Explain the
More informationSapphireIMS 4.0 Business Service Monitoring Feature Specification
SapphireIMS 4.0 Business Service Monitoring Feature Specification Overview The purpose of Business Service Monitoring is to provide processes and methodologies to the organization to create quantifiable
More informationValue-based predictive notification improves production and performance
ABB ABILITY Value-based predictive notification improves production and performance ABB s technology-enabled services use predictive notification in a valuebased service strategy for industrial producers.
More informationServicing All Makes and All Models of Equipment and Software
Customer Service Solutions Servicing All Makes and All Models of Equipment and Software Optimize Your Supply Chain. Total Life Cycle Support Optimizing the productivity and longevity of your investment
More informationSupporting Service Solutions
GE Measurement & Control Supporting Service Solutions Bently Nevada* Asset Condition Monitoring Proactive care for your production assets and their condition monitoring systems Imagine your peace of mind
More informationThingWorx Manufacturing Apps
ThingWorx Manufacturing Apps Remotely monitor KEPServerEX for integrated factory floor visibility, proactive issue resolution, and data-driven decision-making. ThingWorx Manufacturing Apps provide real-time
More informationSUPPORT SERVICES HANDBOOK
SUPPORT SERVICES HANDBOOK Contents Our Commitment to Support... 1 Contact Us... 1 WinEst Software Support Service...... 1 Standard Support vs. Professional Services 1 Support Plan Detail. 2 Support Incidents....
More informationAbove Ground Collision Management System A Digital Mine Solution. ge.com/digital/mining
Above Ground Collision Management System A Digital Mine Solution ge.com/digital/mining Help foster safer mining practices and help make your mining operations more reliable while optimizing your performance
More informationBMC FootPrints. Service Management Solution Overview.
BMC FootPrints Service Management Solution Overview www.rightstar.com BMC FootPrints Service Management Key Benefits Single pane of glass: Single, web-based entry point for all of your Service and Asset
More informationBusiness Process Framework (etom) Release Self-Assessment Process Mapping Report Level 2 Process: Problem Handling
Huawei Tech. Co., Ltd Digital CRM R2.1 TM Forum Frameworx 16.0 Certification Business Process Framework (etom) Release 16.0 Self-Assessment Process Mapping Report Level 2 Process: 1.3.7 - Problem Handling
More informationNICE SERVICES. Proactive Care. Value Added Service Packages
NICE SERVICES Proactive Care Value Added Service Packages Rev. 04/04/2017 OVERVIEW OF NICE VALUE ADDED SERVICES NICE recording, incident reconstruction, quality assurance, and digital investigation products
More informationGuardian Support and Guardian Support + Repair for Portable Analyzers and Online Systems
Guardian Support and Guardian Support + Repair for Portable Analyzers and Online Systems Risk management Lifecycle management Incident management Service Data Sheet Offering extended value and flexibility
More informationIBM Enterprise Asset Management on Cloud (Maximo)
Service Description IBM Enterprise Asset Management on Cloud (Maximo) This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and
More informationVendor Cloud Platinum Package: Included Capabilities
Solution Overview Third-Party Risk Management Vendor Cloud Platinum Package: Included Capabilities The Vendor Cloud Platinum package provides the highest level of risk management capabilities, offering
More informationCustomer Success Services. Services you need for successful digital transformation
Customer Success Services Services you need for successful digital transformation What Separates our Customer Success from the Rest We understand customer needs by driving thought leadership in digital
More informationNote: Because we are continually improving our solutions, the screens in this document may differ from those that you see in the product.
ADP Workforce Now Quick Start Guide Getting Started Note: Because we are continually improving our solutions, the screens in this document may differ from those that you see in the product. Quickly Log
More informationTransforming knowledge into availability SITRAM MONITORING from TLM Transformer Lifecycle Management Answers for energy.
www.siemens.com/energy Transforming knowledge into availability SITRAM MONITORING from TLM Transformer Lifecycle Management Answers for energy. Two key tasks for today s transformers: Managing values and
More informationProficy * Plant Applications. GE Intelligent Platforms. Plant Performance Analysis and Execution Software
GE Intelligent Platforms Proficy * Plant Applications Plant Performance Analysis and Execution Software As a production manager, the key to unlocking the full performance potential of your manufacturing
More informationPredix Asset Performance Management. Enabling optimal asset reliability, availability, and performance
Predix Asset Performance Management Enabling optimal asset reliability, availability, and performance How can you make your operation safer and more reliable while helping to ensure optimal performance
More informationGuardian Support and Guardian Support + Repair for Portable Analyzers and Online Systems
Guardian Support and Guardian Support + Repair for Portable Analyzers and Online Systems Risk management Lifecycle management Incident management Service Data Sheet Offering extended value and flexibility
More informationActionable Information Instantly Delivered
ALARMPOINT SOLUTIONS BRIEF Actionable Information Instantly Delivered Building on the ITIL FOundation Increasing Application Availability Service Delivery - Optimizing Operations Alarm utilizes CMDB asset
More informationInfrastructure Hosting Service. Service Level Expectations
November 2016 Shared Infrastructure Service TOC Service Level Expectation Documents Cloud Premier Data Center Hosting Cloud Essentials Public Cloud Brokerage Managed Database Raw Storage Cloud Premier
More informationApril Microsoft Corp. All rights reserved
Select the right tools for today and tomorrow. Microsoft Project 2010 offers flexibility and choice by providing tailored work management solutions for individuals, teams and the enterprise. April 2010
More informationUNDERSTANDING THE NEED FOR A HELP DESK SOLUTION. How to select the right help desk solution for your organization
UNDERSTANDING THE NEED FOR A HELP DESK SOLUTION How to select the right help desk solution for your organization UNDERSTANDING THE NEED FOR A HELP DESK SOLUTION INTRODUCTION Every business, no matter which
More informationREDEFINE YOUR BIOMEDICAL, FACILITIES, & HEALTHCARE TECHNOLOGY MANAGEMENT STRATEGIES
ASSET & MAINTENANCE MANAGEMENT DESIGNED FOR HEALTHCARE REDEFINE YOUR BIOMEDICAL, FACILITIES, & HEALTHCARE TECHNOLOGY MANAGEMENT STRATEGIES Keeping a healthcare system performing optimally means minimizing
More informationOSCAR CONDITION MONITORING
OSCAR is the latest predictive condition monitoring system from Inspired Systems. It provides an automated maintenance reporting tool to predict problems with rolling stock and any other critical asset
More informationIBM Service Management Buyer s guide: purchasing criteria. Choose a service management solution that integrates business and IT innovation.
IBM Service Management Buyer s guide: purchasing criteria Choose a service management solution that integrates business and IT innovation. Close the integration gap between business and IT innovation According
More informationMAXIMIZE PERFORMANCE AND REDUCE RISK
PREMIER SERVICES MAXIMIZE PERFORMANCE AND REDUCE RISK FOR ASTRO 25 AND DIMETRA SYSTEMS LATIN AMERICA REGION COMPLEXITIES IN MISSION CRITICAL SYSTEMS CONTINUE TO INCREASE Mission critical communications
More informationCOMARCH FIELD SERVICE MANAGEMENT FEATURES
COMARCH FIELD SERVICE MANAGEMENT FEATURES Integrated business planning in service organizations becomes even more crucial in terms of increased competition and more demanding customers. To achieve optimal
More informationUNIFORMANCE ASSET SENTINEL A Real-time Sentinel for Continuous Process Performance Monitoring and Equipment Health Surveillance
Connected Industrial Connected Plant Connected Worker UNIFORMANCE ASSET SENTINEL A Real-time Sentinel for Continuous Process Performance Monitoring and Equipment Health Surveillance Connected Industrial
More informationDevelopment of Vehicle Health Monitoring System (VHMS/WebCARE) for Large-Sized Construction Machine
Taku Murakami Takaichi Saigo Yasunori Ohkura Yukio Okawa Tadashi Taninaga This paper describes the vehicle health monitoring system (VHMS/WebCARE) we have developed for large-sized construction machines.
More informationBest Practices for Proactively Monitoring the BlackBerry network using the NeedTEXT Monitor for BlackBerry Enterprise
Best Practices for Proactively Monitoring the BlackBerry network using the NeedTEXT Monitor for BlackBerry Enterprise www.re-soft.com 203 972 8462 2005 Epoch Integration Inc. All rights reserved. NeedTEXT
More informationCustomer FIRST Program Guide. Best-in-Class Software Maintenance, Support and Services Getting Maximum Value from Your Wonderware Software
Customer FIRST Program Guide Best-in-Class Software Maintenance, Support and Services Getting Maximum Value from Your Wonderware Software wonderware.com/support for Wonderware 2 wonderware.com/support
More informationWhat s New & Enhanced?
What s New & Enhanced? Deepak Sharma AIOUG North India Chapter {Co-Founder} Sr. Application Administrator I at Oceaneering. Over 6 years of experience as a DBA in implementing and maintaining different
More informationMANUFACTURING EXECUTION SYSTEM
MANUFACTURING EXECUTION SYSTEM Critical Manufacturing MES, a comprehensive, proven and innovative software suite, empowers operations to move into future visions such as Industry 4.0. Compete better today
More informationSingle Per Event Support Americas
Service Details service overview Single Per Event Support Americas HP Services, Solution Center offers a comprehensive menu of per event services, packaged consulting, and customized consulting. Please
More informationGuardian Support for AMS Device Manager
Service Data Sheet Guardian Support for AMS Device Manager Risk management Lifecycle management Incident management Subscribe to an innovative service for achieving peak reliability and performance of
More informationGain strategic insight into business services to help optimize IT.
Closed-loop measurement and control solutions To support your IT objectives Gain strategic insight into business services to help optimize IT. Highlights Gain insight and visibility across the IT project
More informationS T O R A G E M A N A G E M E N T. Veritas CommandCentral and ITIL. Key Concepts and Guidelines in Considering a Storage Management Solution
WHITE PAPER: P customize S T O R A G E M A N A G E M E N T Confidence in a connected world. Veritas CommandCentral and ITIL Key Concepts and Guidelines in Considering a Storage Management Solution January
More informationMine Haul Truck Health Monitoring System with PI System
Mine Haul Truck Health Monitoring System with PI System Presented by MBA. PMP. Eng. Alejandro S. Zappa Reliability Engineer Barrick Gold Corporation Pueblo Viejo Mine Agenda Introduction Company Background
More informationWhy You Should Take a Holistic Approach
Why You Should Take a Holistic Approach to ITIL and Service Support best practices WHITE PAPER Table of Contents Executive Summary...1 Moving to a Holistic Service Support Approach...2 Optimize and Integrate
More informationAchieving Reliability-Centered Maintenance and Diagnostics with the PI System
Achieving Reliability-Centered Maintenance and Diagnostics with the PI System Darryl Hammond Maintenance Strategies Program Lead Alyeska Pipeline Service Company Nick Wiley Managing Partner, Integration
More informationStarfish Solutions. Monitoring, Auditing and Optimizing Resources for Avaya Communication Manager Starfish Associates, LLC. All Rights Reserved.
Starfish Solutions Monitoring, Auditing and Optimizing Resources for Avaya Communication Manager 2016 Starfish Associates, LLC. All Rights Reserved. Company Overview Starfish is a leading provider of telecom
More informationDigital Drive Train Services. Enabling an increase in productivity and safety
Digital Drive Train Services Enabling an increase in productivity and safety Unrestricted Siemens AG 2018 Siemens drives the Digital Enterprise for Process Industries VIRTUAL WORLD Cloud platform and operating
More information