invest in leveraging mobility, not in managing it Solution Brief Mobility Lifecycle Management

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1 MOTOROLA MOBILITY LIFECYCLE MANAGEMENT invest in leveraging mobility, not in managing it If you have any doubt about the impact of mobility on your future, consider this: In a recent Broadsoft survey of IT leaders in US and UK enterprises of all sizes, more than 60% reported that a quarter or more of their workforce is already relying on mobile devices. Estimates suggest that by 2020 there will be 50 billion connected devices, including not only traditional enterprise and consumer devices, but automobiles, smart home and office management systems and others we haven t imagined yet. Smart business leaders are seeking to harness the power of this profound shift. Across a broad cross-section of industries, enterprises are improving business performance by using mobility to enhance customer service and productivity. Unfortunately, they are also learning that the path to mobility isn t always smooth. It requires expert planning, specialized resources and often hard-to-predict levels of investment. What if you could use all the power of mobility to support your business objectives, without taking on all the risks of deploying, managing and maintaining it? KEY BENEFITS Accelerate speed of mobile device introduction by making it easy to rapidly deploy new mobile device technologies Address capability gaps which impact mobile device implementations Manage risk associated with device deployments with improved visibility, greater control and proactive management Use a predictable OPEX rather than unpredictable CAPEX approach to device lifecycle management

2 PLAN IMPLEMENT The challenge Manage enterprise mobility for maximum benefit No matter what your industry or where your market, the people you work with now have expectations and behavior influenced by the power of mobility. To meet those expectations, enterprises are deploying an increasingly wide range of mobile devices and solutions to support field service applications, to improve convenience at the point of sale, to track inventory and packages, and more. However, deploying and managing large numbers of mobile devices across multiple locations can be a greater challenge than many organizations expect. Requirements for new domain expertise, support infrastructure and new processes all may stretch the capabilities of resourceconstrained IT organizations. What s more, the technology is evolving so quickly that it can be difficult just to keep up with the new features, new capabilities and vulnerabilities. Add on the logistical challenge of provisioning, issuing, tracking, maintaining, supporting and optimizing a large mobile device deployment and the operational risk to your business is further increased. If your IT department isn t already struggling to keep up with mobility device and application management, security and software deployment for your enterprise, odds are they will be soon. So to effectively manage your enterprise mobility strategy, you may need to divert capital from your core mission in order to staff up with experts, pay for their continuous training, and build a highly specialized functional mobility unit within your organization. Or you could take another approach. MOBILITY MANAGEMENT RUN The Solution Invest in leveraging mobility, not in managing it You are considering a mobile solution to meet a business need. You know how you want to use it and the goals you want to accomplish. What you don t know is whether you have or want to invest in the resources you need to select, deploy and maintain it. That is where Motorola s Mobility Lifecycle Management can help. is a comprehensive, fully-managed service that helps reduce the risks associated with mobile device deployment. We anticipate factors that could impede a successful implementation. Working with you, we will create a mobility strategy that allows you to achieve your business objectives, effectively deploy your mobile devices, ensure security and maintain availability so you can enjoy worry-free use of your mobile device investment. Most importantly, we judge success by how well the solution continues to meet your established business needs. 2

3 ASSURED EXECUTION Fewer problems, beginning to end is based on Motorola s Enterprise Assurance Framework a systematic approach to delivering outcomes by focusing on execution. The Framework uses a straightforward Plan- Implement-Run approach, designed to first capture all the key activities associated with successful execution within your enterprise. Then using predetermined performance standards, we ensure that your mobile device strategy reliably delivers the capabilities you need to support your business goals. We proactively address the possible shortcomings of the devices themselves, as well as any inefficiencies that could be created by inadequate planning and support during the deployment. In other words, we use our broad experience, gained in thousands of successful mobility deployments, in varying business verticals, around the world, to solve the potential problems in your solution... before they can affect your business. defining your success factors The Motorola solution uses a systematic approach to capture operational requirements and to address the key factors which will impact the business performance of an enterprise mobile computing device strategy. We start with an assessment of your goals and integrate the solution directly into your operational processes. Manage Risk When it comes to ensuring success of your mobility device rollout, your primary concern is that things work the way they were intended to work the first time and every time. What if you could implement a new capability, designed to improve customer satisfaction or associate productivity, without worrying that it will fail to do either? From initial planning to configuration to ongoing monitoring and management, we ensure that devices are used in the way you mean them to be used, in the places you want them to be and for the purpose you want them to serve. At every step, you stay in control with access to operational metrics and status updates via a dedicated portal and management dashboard. But we take responsibility for providing the expected device performance, for identifying potential problems before they arise and for optimizing the value of your investment. You get a mobility solution that works predictable results for a predictable cost. Create Flexibility Effective strategic planning is about knowing what s ahead. Many factors can affect your ability to consistently put the right tools in the hands of the right people. If you knew what all those factors were issues like inadequate wireless coverage, inappropriate usage or inadequate security you could manage them before they create a problem for your business. That s what can do for you. When business conditions change, you may need your mobile technology strategy to change as well. So we ll bring our own adaptive business processes to your mobility management, so you have the confidence that your mobility infrastructure can adapt as quickly and nimbly as the rest of your business. At every step, we focus on ensuring that you can get repeatable results, regardless of the size or complexity of your organization. Address Gaps in Capability Undertaking a mobility technology deployment can be a very stressful, time consuming and expensive proposition. But what if you could bring on a management team that had already seen and solved hundreds of times more problems than your deployment could possibly face? When you deploy our, your solution will be supported by highly specialized business tools and processes, dedicated delivery platform and a deep pool of specialized resources. You will reap the benefits of sophisticated modeling, proactive management and continuous analysis. In short, you will have a truly comprehensive capability at your disposal everything you need to do what you set out to do. MOBILITY LIFECYCLE MANAGEMENT Studies from industry analysts prove that management of mobile computing assets is most efficient when the useful life and productivity of the devices are managed holistically rather than separately. In other words, you shouldn t be worrying that this device is underperforming or that application will soon be outmoded. You need to know that the whole system is being managed to ensure that your target outcomes are being realized. What if the people designing your mobility solution thought like you think? What if they understood what is important to you about your mobility strategy how each device will be used, who will be using it, the environment it will be subject to, the applications that may be required, the targeted life of the device and all 3

4 MOTOROLA S MOBILITY LIFECYCLE MANAGEMENT Addresses the Complete Mobility Lifecycle Mobility Consulting & Recommendations (if applicable) Evaluate Click To Deploy Decide PLAN IMPLEMENT MOBILITY MANAGEMENT Device & Management Configuration Business & Systems Integration Mobility Catalog Creation WLAN Optimization (if applicable) Mobility Service Desk Ready for Business Configure & Deliver Operational Device Monitoring & Configuration RUN MobileView Portal & Management Dashboard Device Replacement, Repair & Recovery Reporting & Analysis Telecom Expense Mgmt (if applicable) Deep Operational Visibility & Control: MLM Portal the other factors that characterize your organization s operating environment? An insider perspective would ensure that you get the solution most likely to maximize the benefits of your mobile device deployment. That s why your solution is tailored to your specific needs. You get a comprehensive service plan, geared to realizing the business goals you set for your organization while reducing the risks associated with poor or inadequate planning or a lack of the resources required to meet the necessary performance targets. Using the Plan-Implement-Run Framework, we address all of the key activities associated with providing a complete solution for maximizing the return on your mobile computing investment. assures execution to the standard you seek with a set of Service Level Agreements (SLAs) that define the performance of each aspect of our methodology. What Mobility lifecycle management can do for you The capabilities we deliver are represented graphically above. Some of the key activities of your comprehensive management plan include: A baseline for your current mobile device operations, as well as benchmarks for ongoing performance, will help spot potential operational savings and process efficiency improvements. You will receive your Mobile Insight Study at this stage, laying out a tailored strategy for achieving your business goals with. Defined user profiles and use cases help identify the right device configurations, management processes and service levels to meet your business requirements. The Mobility Catalog will allow your authorized users to request pre-configured devices for specific roles in your organization, so you can more rapidly deploy and easily manage to control costs and maximize user productivity. 4

5 Fully configured device delivery ensures that your users get their devices completely set up and ready to work, based on the roles and policies you define. You don t need to worry about or manage the logistics of even the largest deployment. Full support for your devices through a single point of contact eliminates the who-do-i-call frenzy that often accompanies troubleshooting. You simply call Motorola s Managed Service Delivery Center. With the expert knowledge to resolve issues quickly and access to Motorola Repair Depot & Logistics resources, you will be provided with responsive issue resolution, insight and guidance. For enterprise managers with responsibility for mobile devices, the MobileView portal will provide instant access to analytics covering all aspects of mobile device performance. End-to-end management of everything necessary to keep your business applications available and your mobile devices operational becomes our responsibility, not your headache. You get enhanced troubleshooting, integration of help desk support with your business processes, software upgrades, security and a wide range of performance data. Ongoing analysis and customized reports give you the data you need to make smart business choices about mobility. Reports aligned with your own operational processes and structure offer automated recommendations for continual cost reduction. The Telecom Expense Management feature provides you with on-going analysis of service provider invoices, tracking your billing and contracts so you can be sure you are receiving maximum value. Enterprise management tools support online review and approval as well as rapid service change and other key tasks. Visibility into your entire end-to-end mobile lifecycle is critical to meeting business goals and optimizing the value of your mobility investment. The MobileView portal provides that comprehensive view every day at every location helping to keep your assets deployed, available and fully utilized. Asset management, support, device management, telecom management and SLA performance through to asset disposition are all available through one coordinated online experience. Asset recovery services are available to collect, redeploy or dispose of your assets efficiently and responsibly as they reach the end of their useful life. Sensitive information will be removed, useful devices will be cleaned and stored, and others will be sold or dispositioned, as appropriate. So you can be certain that the final stage of the device lifecycle is managed in a way that returns the greatest possible benefit to you. 5

6 WHY MOTOROLA? You ve made the decision to use mobility in your enterprise because you believe your investment can have a positive impact on your business performance. But how you choose, deploy and operate your mobile devices and applications can have just as much impact. If you discover too late that your choices do not adequately support your vision, you can waste valuable time and capital. On the other hand, if you move too slowly, you could miss a critical window of opportunity in your business development. Motorola s gives you a proven, systematic approach to mobile device and application management. Your solution will be expertly designed to satisfy your unique needs and meet your specific objectives, then deployed rapidly and successfully. Your risk will be lower because you will earn a faster return and maximum benefit from your investment. And because you know you have access to all the mobility skills, resources and support you will ever need, you can stop worrying about managing mobility and focus on using it to build your business. Make sure your mobile infrastructure is ready when you need it. Call Motorola. For more information about how Motorola can help you maximize the value of your mobility devices and applications, visit us at motorolasolutions.com/managedservices or access our global directory at contactus. MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners Motorola Solutions, Inc. All rights reserved. GO