At the Heart of Effective Catering Management

Transcription

1 At the Heart of Effective Catering Management Excel in Catering Management with QOSMOS In-flight Catering Management Solution A best-in-class in-flight catering management system that supports complex business requirements may seem like a tough ask. Not when you have NIIT Technologies QOSMOS, an in-flight catering management solution. Easy to integrate even in complex IT environments, QOSMOS automates end-to-end operations for in-flight catering services and delivers more value by improving employee productivity, optimizing costs, and enhancing customer experience.

2 In-flight Catering: A Vital Ingredient Airlines operate in an increasingly tough environment of falling revenues and rising operational costs, and constantly struggle to attract and retain passengers. In-flight catering services are an important touchpoint that play a crucial role in enhancing overall passenger experience and brand image. This is evident from countless surveys where passengers consistently rated catering and onboard services higher on the list of factors in choice of an airline. According to the IATA report, airlines spend about 4-6% of total expenditure on catering each year. For an airline, providing premium in-flight catering services has its own challenges. It is a complex process involving collaboration among various internal and external stakeholders (caterers, suppliers, and sub-departments). It involves exchange of information between the airline and the caterer to ensure that the right meal is served to the right passenger on every flight. These challenges are a result of: Limitations of the existing IT landscape of the catering department Multiple disintegrated systems such as planning, budgeting, menu and meal planning, galley planning, equipment handling, catering finance, and portal developed using legacy technologies Lack of visual tools Higher cost of ownership and IT

3 Our Solution QOSMOS, our in-flight catering management solution, automates end-to-end operations of an airline. It is a next-generation, integrated catering solution that can ensure a smooth in-flight catering process and deliver quick, integrated, and consistent information to support decision-making. Built on latest technologies and modular architecture, QOSMOS is well-positioned to meet the industry requirements. It offers the following unique features: Single, integrated application to manage all the operations of the catering business function 3D visualization for galley planning Anytime, anywhere access on Web and mobile devices QOSMOS offers five modules to support the in-flight catering management process of an airline: Meal Planning: The meal planning module brings together information on menu grids, ingredients, recipes, dishes, catering schedule, and loading matrix. Equipment Handling: The equipment handling module deals with equipment master data, allocation, stock closing, stock movement, flight-by-flight consumption, and reports. It carries out inventory management of in-flight catering equipment across the airline s network. Catering Finance: The catering finance module provides key information for reporting and analysis. The users can estimate budgets and compare actual costs of in-flight services viz., meals, equipment, and bonded stores. Galley Planning: QOSMOS offers a unique 3D-enabled module to create and distribute galley load plans to caterers. Galley details can be specified using the galley drawing tool. The stowage locations and parameters can be defined. Bonded Stores: The bonded stores module helps allocate and maintain bar inventory items and track them across the network. It also provides flight-by-flight consumption of bar items.

4 Delivering More Value QOSMOS provides multiple operational and business benefits to airlines: More Automation: Process automation and integration of disparate systems help in optimizing workflows and interactions among various stakeholders, increasing efficiency and productivity. More Efficiency: In-flight catering management-related information (menu planning, finances, budgeting etc.) is available on a single system that enables airline planners and decision-makers to respond quickly to operational changes and dynamic market needs. More Ease: The 3D visualization module for galley planning enables airlines to quickly plan and create optimized galley load plans with appropriate weight and space constraints. We also enable crew members to create voyage reports on mobile devices (Cabin Crew ipads), delivering better customer service and improving productivity. More Control: QOSMOS offers complete control over the invoice reconciliation process, reducing chances of over-payments. Integration with caterers across the globe also ensures effective collaboration for optimal inventory allocation and catering order automation. More Quality: Catering-related Voyage Reports (VR) help track critical customer complaints and onboard service violations to maintain high levels of service quality and brand image. VR statistics also serve as a key input for tracking caterer performance.

5 More Savings: QOSMOS comprises features that monitor and control costs by analyzing catering opportunities, optimizing inventory levels, reducing paper and telecommunication bills, and using less manpower to handle network growth. An optimized galley load plan ensures that only defined and necessary load is carried onboard, resulting in lesser fuel consumption and higher profit. More Performance: Availability of flight and load information for all flights (departing within an 8-hour window) to the operational staff in caterer facilities helps in improving on-time performance. The NIIT Technologies Advantage Having served more than 50 airlines in North America, Europe, Asia, and Australia for over 20 years, we have the experience, expertise and outlook to successfully deliver more value to our clients through our capability and expertise in the travel domain: Our extensive focus on the travel vertical (accounting for a significant chunk of our overall revenues) guarantees a committed, long-term solution partner We have partnered with Qatar Airways to ensure availability of key solution experts for overall success of projects With experience in implementing large programs for leading airlines globally, we enable faster and risk-free product implementation Leveraging our extensive system integration experience, we support you with ready assets for smooth integration with ERP and airline-specific systems Our travel-focused global account management team facilitates local support and a single point of contact With success in similar partnership models, we have the ability to serve as a single point of ownership for solution implementation, sales support, and maintenance As a right-sized partner, we offer flexibility and a smart delivery model to become the first choice for our clients

6 For more information, contact 2016 NIIT Technologies. All rights reserved. NIIT Technologies is a leading global IT solutions organization, differentiated on the strength of domain expertise; it services clients in travel and transportation, banking and financial services, insurance, manufacturing, and media verticals. Leading with its service vision New Ideas, More Value, NIIT Technologies is committed to delivering new ideas combined with operational excellence to provide exceptional value to its clients. The Company is focused on helping businesses design sustainable, optimizable and winning digital operating models, enabling them to become agile, scalable, and flexible. Visit us at C_31_ Stay connected: