C4C50. SAP Hybris Cloud for Customer Integration with On-premise SAP Solutions COURSE OUTLINE. Course Version: 20 Course Duration: 4 Day(s)

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1 C4C50 SAP Hybris Cloud for Customer Integration with On-premise SAP Solutions. COURSE OUTLINE Course Version: 20 Course Duration: 4 Day(s)

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3 SAP Copyrights and Trademarks 2017 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see for additional trademark information and notices. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE s or its affiliated companies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions. Copyright. All rights reserved. iii

4 Typographic Conventions American English is the standard used in this handbook. The following typographic conventions are also used. This information is displayed in the instructor s presentation Demonstration Procedure Warning or Caution Hint Related or Additional Information Facilitated Discussion User interface control Example text Window title Example text iv Copyright. All rights reserved.

5 Contents vii Course Overview 1 Unit 1: Introduction to SAP Hybris Cloud for Customer Integration 1 Lesson: Explaining Cloud Integration 1 Lesson: Integrating SAP Hybris Cloud for Customer with SAP ERP 1 Lesson: Integrating SAP Hybris Cloud for Customer with SAP CRM 1 Lesson: Integrating SAP Hybris Cloud for Customer with SAP BW 1 Lesson: Integrating SAP Hybris Cloud for Customer with SAP Hybris Marketing Cloud 1 Lesson: Integrating SAP Hybris Cloud for Customer with SAP S/ 4HANA 2 Lesson: Describing Integration Technology 3 Unit 2: SAP Hybris Cloud for Customer Configuration and APIs 3 Lesson: Configuring SAP Hybris Cloud for Customer 3 Lesson: Describing SAP Hybris Cloud for Customer APIs 5 Unit 3: Cloud Integration Connectivity 5 Lesson: Describing Technical Connectivity 5 Lesson: Explaining SAP Web Dispatcher 5 Lesson: Describing Authentication 5 Lesson: Using Certificates 5 Lesson: Explaining the Connectivity Used in Class Exercises 5 Lesson: Preparing the Landscape Before Training 7 Unit 4: SAP ERP Configuration 7 Lesson: Describing SAP ERP Configuration 7 Lesson: Describing the SAP ERP Technical Configuration 7 Lesson: Describing SAP ERP Functional Configuration 9 Unit 5: SAP Cloud Platform Integration Configuration 9 Lesson: Describing SAP Cloud Platform Integration (CPI) 9 Lesson: Describing SAP CPI Configuration 9 Lesson: Performing SAP CPI Value Mapping 11 Unit 6: Data Replication 11 Lesson: Describing Account and Product Replication Copyright. All rights reserved. v

6 13 Unit 7: Monitoring 13 Lesson: Monitoring in Different Systems 13 Lesson: Reviewing Error Messages 15 Unit 8: Extending Integration Scenarios 15 Lesson: Describing SAP Hybris Cloud for Customer Extensibility 15 Lesson: Describing Data Filtering 17 Unit 9: SAP CRM Integration with SAP Hybris Cloud for Customer 17 Lesson: Configuring SAP Hybris Cloud for Customer for Integration with SAP CRM 17 Lesson: Configuring SAP CRM for Integration with SAP Hybris Cloud for Customer 17 Lesson: Configuring SAP CPI Configuration for Integrating SAP Hybris Cloud for Customer with SAP CRM 19 Unit 10: Cloud Integration with SAP NetWeaver Process Integration 19 Lesson: Describing Cloud Integration with SAP Process Integration 19 Lesson: Describing Deployment Options and Landscape 19 Lesson: Preparing SAP Process Integration for Integration with SAP Hybris Cloud for Customer 19 Lesson: Configuring SAP Process Integration Scenarios 19 Lesson: Maintaining Communication Channels 19 Lesson: Adjusting Routing Conditions 20 Lesson: Maintaining Value Mapping 21 Unit 11: Transactional Data Integration 21 Lesson: Describing Transactional Data Integration Options 21 Lesson: Preparing SAP Hybris Cloud for Customer for Real-Time Pricing and Other Transactional Data 21 Lesson: Configuring SAP ERP for Pricing and Other Transaction Integrations 21 Lesson: Maintaining SAP CPI Configuration 21 Lesson: Executing Sales Quote, Sales Order, and Opportunity Transactional Integration Scenarios 23 Unit 12: Summary 23 Lesson: Summary vi Copyright. All rights reserved.

7 Course Overview TARGET AUDIENCE This course is intended for the following audiences: Application Consultant Technology Consultant Business Process Owner/Team Lead/Power User Copyright. All rights reserved. vii

8 viii Copyright. All rights reserved.

9 UNIT 1 Introduction to SAP Hybris Cloud for Customer Integration Lesson 1: Explaining Cloud Integration Describe the fundamentals of the SAP Hybris Cloud for Customer integration scenarios Lesson 2: Integrating SAP Hybris Cloud for Customer with SAP ERP Describe the integration of SAP Hybris Cloud for Customer with SAP ERP Lesson 3: Integrating SAP Hybris Cloud for Customer with SAP CRM Describe the integration of SAP Hybris Cloud for Customer with SAP CRM Lesson 4: Integrating SAP Hybris Cloud for Customer with SAP BW Describe the integration of SAP Hybris Cloud for Customer with SAP BW Lesson 5: Integrating SAP Hybris Cloud for Customer with SAP Hybris Marketing Cloud Describe the integration of SAP Hybris Cloud for Customer with SAP Hybris Marketing Cloud Lesson 6: Integrating SAP Hybris Cloud for Customer with SAP S/ 4HANA Copyright. All rights reserved. 1

10 Unit 1: Introduction to SAP Hybris Cloud for Customer Integration Describe the integration of SAP Hybris Cloud for Customer with SAP S/4HANA Lesson 7: Describing Integration Technology Describe the integration technology 2 Copyright. All rights reserved.

11 UNIT 2 SAP Hybris Cloud for Customer Configuration and APIs Lesson 1: Configuring SAP Hybris Cloud for Customer Configure SAP Hybris Cloud for Customer Lesson 2: Describing SAP Hybris Cloud for Customer APIs Explain how to get and use the technical information for the integration flows between SAP Hybris Cloud for Customer and SAP ERP/SAP CRM Copyright. All rights reserved. 3

12 Unit 2: SAP Hybris Cloud for Customer Configuration and APIs 4 Copyright. All rights reserved.

13 UNIT 3 Cloud Integration Connectivity Lesson 1: Describing Technical Connectivity Describe technical connectivity Lesson 2: Explaining SAP Web Dispatcher Explain SAP Web Dispatcher Lesson 3: Describing Authentication Describe authentication Lesson 4: Using Certificates Use certificates Lesson 5: Explaining the Connectivity Used in Class Exercises Know the connectivity used for class exercises Lesson 6: Preparing the Landscape Before Training Copyright. All rights reserved. 5

14 Unit 3: Cloud Integration Connectivity Prepare the landscape prior to training 6 Copyright. All rights reserved.

15 UNIT 4 SAP ERP Configuration Lesson 1: Describing SAP ERP Configuration Describe SAP ERP configuration Lesson 2: Describing the SAP ERP Technical Configuration Describe ERP technical configuration Lesson 3: Describing SAP ERP Functional Configuration Describe SAP ERP functional configuration Copyright. All rights reserved. 7

16 Unit 4: SAP ERP Configuration 8 Copyright. All rights reserved.

17 UNIT 5 SAP Cloud Platform Integration Configuration Lesson 1: Describing SAP Cloud Platform Integration (CPI) Describe differences between Web UI and Eclipse UI Lesson 2: Describing SAP CPI Configuration Explain CPI Configuration using Eclipse Lesson 3: Performing SAP CPI Value Mapping Perform SAP CPI Value Mapping Copyright. All rights reserved. 9

18 Unit 5: SAP Cloud Platform Integration Configuration 10 Copyright. All rights reserved.

19 UNIT 6 Data Replication Lesson 1: Describing Account and Product Replication Describe Round Trip and Initial Load Copyright. All rights reserved. 11

20 Unit 6: Data Replication 12 Copyright. All rights reserved.

21 UNIT 7 Monitoring Lesson 1: Monitoring in Different Systems Explain monitoring in SAP CPI Lesson 2: Reviewing Error Messages Review error messages Copyright. All rights reserved. 13

22 Unit 7: Monitoring 14 Copyright. All rights reserved.

23 UNIT 8 Extending Integration Scenarios Lesson 1: Describing SAP Hybris Cloud for Customer Extensibility Describe the full spectrum of SAP Hybris Cloud for Customer (C4C) extensibility Lesson 2: Describing Data Filtering Describe data filtering Copyright. All rights reserved. 15

24 Unit 8: Extending Integration Scenarios 16 Copyright. All rights reserved.

25 UNIT 9 SAP CRM Integration with SAP Hybris Cloud for Customer Lesson 1: Configuring SAP Hybris Cloud for Customer for Integration with SAP CRM Configure SAP Hybris Cloud for Customer for integration with SAP CRM Lesson 2: Configuring SAP CRM for Integration with SAP Hybris Cloud for Customer Configure SAP CRM for Integration with SAP Hybris Cloud for Customer Lesson 3: Configuring SAP CPI Configuration for Integrating SAP Hybris Cloud for Customer with SAP CRM Explain SAP CPI Configuration for integrating SAP Hybris Cloud for Customer with SAP CRM Copyright. All rights reserved. 17

26 Unit 9: SAP CRM Integration with SAP Hybris Cloud for Customer 18 Copyright. All rights reserved.

27 UNIT 10 Cloud Integration with SAP NetWeaver Process Integration Lesson 1: Describing Cloud Integration with SAP Process Integration Provide an overview of Cloud Integration with SAP Process Integration Lesson 2: Describing Deployment Options and Landscape Describe deployment options and landscape Lesson 3: Preparing SAP Process Integration for Integration with SAP Hybris Cloud for Customer Prepare SAP Process Integration for Integration with SAP Hybris Cloud for Customer Lesson 4: Configuring SAP Process Integration Scenarios Configure SAP Process Integration scenarios Lesson 5: Maintaining Communication Channels Maintain communication channels Lesson 6: Adjusting Routing Conditions Copyright. All rights reserved. 19

28 Unit 10: Cloud Integration with SAP NetWeaver Process Integration Adjust routing conditions Lesson 7: Maintaining Value Mapping Maintain value mapping 20 Copyright. All rights reserved.

29 UNIT 11 Transactional Data Integration Lesson 1: Describing Transactional Data Integration Options Describe transactional data integration options Lesson 2: Preparing SAP Hybris Cloud for Customer for Real-Time Pricing and Other Transactional Data Prepare SAP Hybirs Cloud for Customer for real-time pricing and other transaction integrations Lesson 3: Configuring SAP ERP for Pricing and Other Transaction Integrations Configure SAP ERP real-time pricing and other transaction integrations Lesson 4: Maintaining SAP CPI Configuration Maintain SAP CPI Configuration Lesson 5: Executing Sales Quote, Sales Order, and Opportunity Transactional Integration Scenarios Execute sales quote, sales order, and opportunity transactional integration scenarios Copyright. All rights reserved. 21

30 Unit 11: Transactional Data Integration 22 Copyright. All rights reserved.

31 UNIT 12 Summary Lesson 1: Summary Summary Copyright. All rights reserved. 23

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