SAP Conference for Utilities 2010 for Europe, Middle East, June 14-16, 2010 Brussels, Belgium. In association with

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1 SAP Conference for Utilities 2010 for Europe, Middle East, Africa, and India June 14-16, 2010 Brussels, Belgium In association with

2 welcome The Utility Industry is Seeing Enormous Change Utilities are being challenged like never before! The urgent need to reduce greenhouse gas emissions is forcing a shift in paradigm, technical innovations, and fundamentally new business models. Dr. Stefan Engelhardt VP, Head of Industry Business Unit Utilities, SAP Maher Chebbo VP, Head of EMEA Utilities & Services Industries ETP SmartGrids, Chairman Demand and Metering Group, SAP Join us at this year s SAP Conference for Utilities 2010 for Europe, Middle East, Africa, and India and find out about the innovations and enhancements to SAP Business Suite software that SAP is delivering during the week of this event. The speed of change in our industry makes it absolutely essential that we gather together to discuss not just what is happening and how to manage these events, but also how to transform our organizations enough to sustain and grow through these changes. The SAP Conference for Utilities 2010 for Europe, Middle East, Africa, and India offers the perfect opportunity to discuss the latest industry trends and explore new perspectives. Find out about the latest SAP highlights and discover how other companies are responding to these challenges using SAP software. Network and establish new connections with your peers, SAP and our partner ecosystem. We are thrilled to offer this compelling agenda, which offers workshop sessions as well as case studies that address a broad range of issues. We look forward to welcoming you from June in Brussels, Belgium. Warm regards, Dr. Stefan Engelhardt VP, Head of Industry Business Unit Utilities, SAP Maher Chebbo VP, Head of EMEA Utilities & Services Industries ETP SmartGrids, Chairman Demand and Metering Group, SAP

3 Event Highlights June 14-16, 2010 At the event SAP experts will outline the latest tools, techniques, and tips to help you master the SAP for Utilities solution portfolio. You will learn about SAP s current and future developments - and especially, the innovations and enhancements to SAP Business Suite software that SAP will deliver in Who Should Attend and Why? This event offers valuable presentations and key insights for executives, IT decision makers, and business managers. In addition to electricity, gas and water organizations this event would also be relevant to public sector/ municipalities and oil & gas companies active in the utilities business. It s the only event in Europe, Middle East, Africa, and India where you can: Learn about the benefits of using SAP across the entire value chain of utility and energy companies Learn how SAP is being used at utility and energy companies across the region Fully understand the scope, functionality, and implementation process of SAP applications and technology Learn how SAP s comprehensive suite of applications can help you to optimize key end-to-end business processes Hear the latest lessons learned from SAP customers Meet SAP solution management, development, support, and consulting experts Make contact with specialized SAP partners Become part of an international community of utilities using SAP The Conference Experts from well-known companies from all over the region will share their experiences implementing and utilizing SAP solutions in the electricity, gas, and water environments. You can customize the program according to your requirements with focus tracks on: Strategic Asset Management Energy Efficiency and SmartGrids Energy Sales and Customer Excellence Market Liberalization Enterprise Asset Management within Transmission and Distribution Enterprise Asset Management for Power Generation Including best practice case studies from: Brabant Water N.V. British Gas Dong Energy A/S Dubai Electricity and Water Authority (DEWA) EKZ (Elektrizitätswerke des Kantons Zürich) EnBW Energie Baden-Württemberg AG. ESB Networks Ltd GDF Suez - Electrabel S/A Indraprastha Power Generation Company Limited and Pragati Power Corporation Limited Israel s Electric Company (IEC) Kayserigaz N.V. Nederlandse Gasunie RheinEnergie AG Romande Energie Commerce SA Severn Trent Water Ltd Stadtwerke Düsseldorf AG Stadtwerke Iserlohn GmbH United Utilities Vitens N.V.

4 Event Highlights June 14-16, 2010 SAP experts will outline the latest tools, techniques, and tips to help you master the SAP for Utilities solution portfolio. Plus, SAP expert sessions - featuring presentations from SAP detailing news on the innovations and enhancements to SAP Business Suite that SAP will deliver in 2010, and the latest tips, tools and techniques. Visit the Exhibition Hall, where specialist SAP partners will: Explain their products and services Give you their vision of how utilities can be supported with the comprehensive suite of applications from SAP Explain how the SAP for Utilities solution portfolio can benefit your organization Your conference registration includes: Two days packed with expert sessions and customer case studies - hear first hand from the users themselves An exhibition of SAP partners that specialize in the industry Lunch and coffee breaks An evening event at the end of the first conference day (with shuttle service) Dedicated networking breaks that allow ample time for trading ideas with speakers and partners Conference presentation documentation (to be down-loaded from the Internet after the event) Workshops Participate in the pre-conference workshops on offer, to get to grips with the subject matter and find out what SAP can do for your organization. Workshop topics* include: The SAP for Utilities Solution Portfolio Overview SAP Advanced Metering Infrastructure (AMI) Software Integration for Utilities Overview The SAP Customer Relationship Management (SAP CRM) Application for Utilities User Interface Technologies for the SAP Enterprise Asset Management Solution Driving Maximum Efficiency in Operation and Plant Management State-of-the-Art Intercompany Data Exchange and B2B Communication in Liberalized Energy Markets Energy Portfolio Management Integration of Reliability Centered Maintenance and Asset Strategy Management with the SAP Enterprise Asset Management Solution Overcoming Business Challenges through Effective Mobile Workforce Management - Lessons Learned from the National Grid Story Reporting and Analytics with the SAP BusinessObjects TM Portfolio for Utilities The SAP for Utilities Solution Portfolio for Gas Transmission and Distribution (T&D) Operators Your workshop registration includes: Participation in a pre-conference workshop Lunch and coffee breaks Workshop handouts and documents (to be down-loaded from the Internet after the event) * For more details, refer to page 7

5 SAP CONFERENCE FOR UTILITIES 2010 SAP & Streamserve continue to support the Clean Water for Ethiopia Project SAP, together with StreamServe Inc., is continuing to sponsor the Clean Water for Ethiopia project as part of its global corporate social responsibility pro gram that focuses on education and the environment among other issues. Ethiopia is one of the driest coun-tries on earth. Approximately 80% of its population simply does not have access to enough clean water to sup port basic living requirements. In particular, the water supply is extremely poor in rural areas. To make matters worse, the existing water sources - often ponds or handmade shallow wells - are very often polluted. During the frequent droughts, these traditional water sources regularly dry up, and existing wells do not work because of the scarcity of spare parts or the lack of knowledge to appropriately maintain them. Keeping families supplied with sufficient water means hours of hard labor for the majority of women and girls every day, leaving no time or energy for girls to attend school. The small amount of readily available clean water makes it difficult to main tain healthy sanitation standards. In fact, 80% of all children s diseases are related to polluted water. Diarrhea is one of the most dangerous ill ness es to afflict young children and is the main cause of death in children under five years old. Without treatment, children literally dehydrate within a few days. The Amhara and Afar regions in northern Ethiopia are particularly affected in this regard as the rainfall pattern is scant. To meet the pressing need for clean water, UNICEF is currently drilling 80 new wells that transport ground water from a depth of 40 to 50 meters. The result are less polluted water sources and wells that continue to work during periods of drought. Through these efforts, almost 40,000 people will be supplied with clean drinking water. Furthermore, an investment is being made to construct toilets for 30 schools in the area, and many edu cational training sessions have been set up. These sessions are aimed at teaching hygiene basics and the skills required to build latrines. UNICEF also helps maintain existing wells and invests further in educating and empowering locals with the skills needed to maintain the wells themselves.

6 EVENT AT A GLANCE Monday, June 14 9:00 a.m. - 6:00 p.m. Overview workshop 9:00 a.m. - 1:00 p.m. Morning workshops 1:00 p.m. - 2:00 p.m. Lunch 2:00 p.m. - 6:00 p.m. Afternoon workshops Tuesday, June 15 8:00 a.m. - 6:00 p.m. Show floor Exhibitors SAP demo stations Network with the experts 9:30 a.m. - 11:15 a.m. Welcome and keynote presentations 11:15 a.m. - 11:45 a.m. Show floor and morning break 11:45 a.m. - 4:15 p.m. Case study and expert presentations 1:15 p.m. - 2:45 p.m. Meet our exhibitors and lunch 4:15 p.m. - 4:45 p.m. Show floor and afternoon break 4:45 p.m. - 5:30 p.m. Keynote presentation 7:00 p.m. Evening event Wednesday, June 16 8:00 a.m. - 4:30 p.m. Show floor Exhibitors SAP demo stations Network with the experts 8:30 a.m. - 10:00 a.m. Welcome and keynote presentation 10:00 a.m. - 10:30 a.m. Show floor and morning break 10:30 a.m. - 3:00 p.m. Case study and expert presentations Noon - 1:30 p.m. Meet our exhibitors and lunch 3:00 p.m. - 3:15 p.m. Show floor and afternoon break 3:15 p.m. - 4:00 p.m. Keynote presentation For an up-to-date agenda and event news, please visit

7 A SNEAK PREVIEW WORKSHOPS - JUNE 14, 2010 Pre-conference half day workshops will each feature a facilitator, presentations, discussions, and demos encompassing years of experience with SAP solutions across a range of business situations. You will have the opportunity to interact with SAP experts in an intimate environment, to exchange and brainstorm ideas, and to bring your own issues to the workshop. The following workshop will take place between 9am and 6pm W1 The SAP for Utilities Solution Portfolio Overview Thierry Oliveira, Utilities Principal Consultant/Solution Architect, SAP Dr. Walter G. Kienle, Chief Solution Field Expert EAM, SAP Hamendra Gupta, Business Consultant Utilities, SAP Massimo Vegetti, Iberia Utilities Industry Principal, SAP The following workshops will take place between 9am and 1pm The following workshops will take place between 2pm and 6pm W2 SAP Advanced Metering Infrastructure (AMI) Software Integration for Utilities Overview Miguel Gaspar Silva, EMEA Industry Director, SAP Holger Schweinfurth, Industry Solution Architect Utilities, SAP W7 Energy Portfolio Management Mateu Munar, Utilities Solution Architect, SAP Klaus Schnoklake, Solution Architect, SAP W3 The SAP Customer Relationship Management (SAP CRM) Application for Utilities Peter Koop, Solution Adviser Expert, SAP Susana Zanders, Solution Management, Industry Business Unit Utilities, SAP W8 Integration of Reliability Centered Maintenance and Asset Strategy Management with the SAP Enterprise Asset Management Solution Volker Enders, Managing Director, Meridium Europe GmbH Maher Maamari, Managing Director, Middle East/North Africa, Meridium International FZ LLC W4 User Interface Technologies for the SAP Enterprise Asset Management Solution André Sorge, Solution Expert, SAP Hisham Gouda, Utility Industry Principal, SAP W9 Overcoming Business Challenges through Effective Mobile Workforce Management - Lessons Learned from the National Grid Story Shamayun Miah, EMEA Vice President, ClickSoftware Steve Jenner, Senior Solution Business Consultant, Syclo International Ltd. W5 Driving Maximum Efficiency in Operation and Plant Management Stefan Lichtenberger, Senior Business Consultant Power Generation, Siemens AG, IT Solutions and Services Klaus-Peter Hitzel, Product Manager M3000 EMS, Siemens AG, Energy Fossil IE W10 Reporting and Analytics with the SAP BusinessObjects TM Portfolio for Utilities Axel Memminger, Solution Management Utilities, SAP Birte Hildebrandt, Solution Expert Business Intelligence, SAP W6 State-of-the-Art Intercompany Data Exchange and B2B Communication in Liberalized Energy Markets Fritz Schwarzländer, Solution Advisor, SAP Dr. Ingo Haug, Solution Management, Industry Business Unit Utilities, SAP W11 The SAP for Utilities Solution Portfolio for Gas T&D Operators Dr. Peter Rügge, Managing Director, CX4U Tim Suchner, IT Architect, CX4U Marcel Wollborn, Consultant, CX4U For more information, visit

8 A SNEAK PREVIEW CONFERENCE KEYNOTES Building Another Face of European Energy 2020 with Empowered SmartGrids Customers Maher Chebbo, VP, Head of EMEA Utilities & Services Industries, SAP ETP SmartGrids, Chairman Demand and Metering Group The SAP for Utilities Solution Portfolio - SAP s Solution Strategy for an Industry in Transition Dr. Stefan Engelhardt, VP, Head of Industry Business Unit Utilities, SAP EU Energy Policy - Priorities of the New European Commission Philip Lowe, Director General, DG Energy, European Commission The STAR Program - Successful Harmonization and Integration of 4 ERP Platforms and 3 Countries Manu De Jaegere, Integration Manager, GDF Suez - Electrabel S/A SmartGrids: Linking Power and ICT - Challenges, Opportunities and Threats Professor Ronnie Belmans, K.U. Leuven Internet of Energy - Research Perspectives Dr. Orestis Terzidis, VP, SAP Research CEC Karlsruhe, SAP Research, SAP

9 Agenda Tuesday, June 15, :30 a.m. Welcome 9:45 a.m. Building Another Face of European Energy 2020 with Empowered SmartGrids Customers Maher Chebbo, VP, Head of EMEA Utilities & Services Industries, SAP ETP SmartGrids, Chairman Demand and Metering Group 10:30 a.m. The SAP for Utilities Solution Portfolio - SAP s Solution Strategy for an Industry in Transition Dr. Stefan Engelhardt, VP, Head of Industry Business Unit Utilities, SAP 11:15 a.m. Morning Break Strategic Asset Management 11:45 a.m. Managing Data Workflows in Large Power Plant Projects Carlo Doni, Local Information Manager, EnBW Kraftwerke AG 12:30 p.m. Pipeline Integrity Management at Gasunie Gerard Stallenberg, Pipeline Integrity Management Specialist, N.V. Nederlandse Gasunie 1:15 p.m. Lunch Energy Sales and Utilities Customer Service SAP CRM in Dong Energy: Our Journey Towards an Integrated CRM System Christian Kofod Schjerning, Lead IT Consultant, Dong Energy A/S Vitens Experience Migrating SAP CRM and the SAP IS-U Component to the Latest Versions (CRM 7.0 and IS-U 6.0) Tiem Schalij, Project Manager, Vitens N.V. Energy Efficiency and SmartGrids Implementing an Integrated End- To-End Smart Metering Solution at EKZ Kurt Bachmann, Project Leader, EKZ - AXPO Andreas Hoehnen, Head of Strategic Alliances EMEA, Landis+Gyr AG Evolving Your Company to the SmartGrid, Step-By-Step Presenters to be announced

10 Agenda Tuesday, June 15, 2010 Strategic Asset Management 2:45 p.m. United Utilities Deploy Mobile Workforce Management Solution to Transform Service Delivery Karen Marlor, Operations Business Change Manager, United Utilities 3:30 p.m. Enterprise Asset Management - Roadmap and New Solution Features Bernd Keller, Director Solution Management Utilities, SAP Miquel Carbo, Utilities Industry Business Specialist, SAP 4:15 p.m. Afternoon Break Energy Sales and Utilities Customer Service Kayserigaz: A CRM Success Story in a Gas Utilities Company Mehmet Ensari, Information Technologies Manager, Kayserigaz Kahraman Dinçer, Information Technologies Strategy and Operations, Kayserigaz SAP CRM 7.0: Sophisticated Sales Support Peter Koop, Solution Adviser Expert, SAP Energy Efficiency and SmartGrids Smart Metering Developments in the UK Petter Allison, Director of Smart Metering, British Gas Wayne Johncock, Head of Enterprise IT, Strategy & Planning, British Gas SAP Shapes the Future of the Industry with AMI Integration Software for Utilities Miguel Gaspar Silva, EMEA Industry Director, SAP Dieter Körber, Head of Solution Management Utilities - IBU Utilities, SAP 4:45 p.m. The STAR Program - Successful Harmonization and Integration of 4 ERP Platforms and 3 Countries Manu De Jaegere, Integration Manager, GDF Suez - Electrabel S/A 5:30 p.m Closing Comments from Chair

11 Agenda WEDNESDAY, June 16, :30 a.m. Welcome Back 8:35 a.m. SmartGrids: Linking Power and ICT - Challenges, Opportunities and Threats Professor Ronnie Belmans, K.U. Leuven 9:05 a.m. EU Energy Policy - Priorities of the New European Commission Philip Lowe, Director General, DG Energy, European Commission 10:00 a.m. Morning Break High Performing Assets within T&D Energy Sales and Utilities Customer Service Market Liberalization High Performing Assets within Power Generation 10:30 a.m. SMART Workforce Management - Mobile Solutions for Your Entire Enterprise Thorsten Paasche, Project Lead - Functional, RheinEnergie AG Florian Ganz, Business Unit Manager, ENERGY4U GmbH Achieving State-Of-The- Art Customer Support with SAP CRM Gerhard Höchle, Manager Business Applications and Business Informations, EKZ (Elektrizitätswerke des Kantons Zürich) Albert Hausammann, Senior Project Management, SAP Success Story: Unbundling of IT Systems at the EnBW Group, Germany (Split Systems Model) Burkhardt Stutenz, Director of Business Solutions, EnBW Systeme Infrastruktur Support GmbH Hans Richter, Director of Business Solutions/ Customer Care & Sales Systems, EnBW Systeme Infrastruktur Support GmbH Rolling out SAP to IEC s Power Station and Substation Maintenance: The Current Implementation Status Michal Avinathan, Head of Information System for Finance Department and Head of ERP Project Implementation, Israel s Electric Company (IEC) 11:15 a.m. Enabling Severn Trent Water for the Future by Leveraging SAP Myron Hrycyk, CIO, Severn Trent Water Ltd Partha Chakraborty, Partner, IBM Global Business Services Improving Customer Satisfaction Through a Single Customer View with SAP CRM 7.0 Ed van Leeuwen, Chief Information Management, Brabant Water IDEX-CH for Romande Energie Commerce Sébastien Metraux, System Analyst IS-U Senior, Romande Energie Commerce SA François Winand, System Analyst IS-U Senior, Romande Energie Commerce SA Developing Flexible Processes within Power Generation Companies with SAP NetWeaver Business Process Management Component Helmut Grimm, Solution Principal Platform, SAP Mariano Kristensen, Solution Principal Platform, SAP 12:00 noon Lunch

12 Agenda WEDNESDAY, June 16, 2010 High Performing Assets within T & D Energy Sales and Utilities Customer Service Market Liberalization High Performing Assets within Power Generation 1:30 p.m. SAP EAM for T&D: A Journey Through the New Functions and Features Dr. Walter G. Kienle, Chief Solution Field Expert EAM, SAP Kevin O Connor, Project Manager, ESB Networks Analytics for Market Segmentation (IBU) and Product Proposals Axel Memminger, Solution Management Utilities, SAP SAP IS-U-EDM Application with Coregas@edm for Deregulated Gas Markets Thomas Armoneit, Head of Department, Stadtwerke Iserlohn GmbH New Emerging Topics for Power Generation: Fuel Management and Renewables André Sorge, Solution Expert, SAP Michael Lutz, Solution Expert, SAP 2:15 p.m. Streamlining Asset Management: Workforce, Processes, Organization, and Performance Ralf Zischke, Head of Technical Controlling, Stadtwerke Düsseldorf AG Best Practices for CRM and Billing in the Middle East and North Africa Region Hatem AlShafei, Senior Project and IT Manager, Dubai Electricity and Water Authority Panel Discussion: Quo Vadis Market Liberalization and B2B Market Communication Panellists to be announced Transforming Indraprastha Power Generation Company Limited and Pragati Power Corporation Limited (IPGCL and PPCL) with SAP Rajneesh Kumar Srivastava, OSD (IT) - Head IT Department, Indraprastha Power Generation Company Limited & Pragati Power Corporation Limited, Delhi Transco Limited 3:00 p.m. Afternoon Break 3:15 p.m. Internet of Energy - Research Perspectives Dr. Orestis Terzidis, VP, SAP Research CEC Karlsruhe, SAP Research, SAP 4:00 p.m. Close of Event

13 SAP DEMO STATION SCHEDULE Conference Day One - June 15, 2010 Demo Station Demonstration Topic 11:15 a.m. - 11:45 a.m. 1 EAM for Utilities 2 CRM and Billing 3 AMI for Utilities 4 Market Liberalization Demo Station Demonstration Topic 1:15 p.m. - 1:45 p.m. 1 EAM for Utilities 2 CRM and Billing 3 AMI for Utilities 4 Analytics Demo Station Demonstration Topic 1:45 p.m. - 2:15 p.m. 1 EAM for Utilities 2 CRM and Billing 3 AMI for Utilities 4 Market Liberalization Demo Station Demonstration Topic 2:15 p.m. - 2:45 p.m. 1 EAM for Utilities 2 CRM and Billing 3 AMI for Utilities 4 Analytics Demo Station Demonstration Topic 4:15 p.m. - 4:45 p.m. 1 EAM for Utilities 2 CRM and Billing 3 AMI for Utilities 4 Market Liberalization

14 SAP DEMO STATION SCHEDULE Conference Day Two - June 16, 2010 Demo Station Demonstration Topic 10:00 a.m. - 10:30 a.m. 1 EAM for Utilities 2 CRM and Billing 3 AMI for Utilities 4 Market Liberalization Demo Station Demonstration Topic 12:00 noon - 12:30 p.m. 1 EAM for Utilities 2 CRM and Billing 3 AMI for Utilities 4 Analytics Demo Station Demonstration Topic 12:30 p.m. - 1:00 p.m. 1 EAM for Utilities 2 CRM and Billing 3 AMI for Utilities 4 Market Liberalization Demo Station Demonstration Topic 1:00 p.m. - 1:30 p.m. 1 EAM for Utilities 2 CRM and Billing 3 AMI for Utilities 4 Market Liberalization

15 sponsors Premium sponsors Atos Origin is a leading international information technology (IT) services company, providing hi-tech transactional services, consulting, systems integration, and managed operations to deliver business outcomes globally. The company s annual revenues are 5.5 billion and it employs 50,000 people. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and has a client base of international companies across all sectors. Atos Origin is quoted on the Paris Eurolist Market and trades as Atos Origin, Atos Worldline and Atos Consulting. Atos Origin is a full-lifecycle services provider, an SAP Global Service and Global Hosting Partner. We are leaders in sustainability and cover the breadth of energy and utilities with special expertise in CRM, nuclear and smart metering. Our accelerated SAP solutions include Water Pack, a packaged SAP solution for water companies, and Environment Pack for waste management. For more information on Atos Origin in Utilities visit ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction, and cost effectiveness. SAP resell ClickSoftware as the SAP Workforce Scheduling and Optimization (SAP WSO) application, an integrated workforce management solution, including customer demand forecasting and capacity planning, rostering, optimized scheduling, and field force mobile asset management, designed to meet utilities comprehensive workforce management requirements. Utility companies around the world are leveraging ClickSoftware solutions to deliver business value, cost savings and fast ROI. With over 150 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners - ClickSoftware is uniquely positioned to deliver superb business performance to any organization. Current customers include Anglian Water, Sempra, ETSA Utilities, United Utilities, E.ON, Southern California Edison and National Grid to name a few. For more information visit IBM works collaboratively with its clients and business partners to develop end-to-end smarter energy solutions. IBM provides a portfolio of solutions across the energy value chain for power generation optimization, transmission and distribution operations and customer operations transformation, incorporating our hardware, software and service capabilities. IBM also collaborates with SAP to facilitate simple integration and deployment of solutions. These solutions are enabled through IBM s Solution Architecture for Energy and Utilities Framework (SAFE). This innovative and powerful software platform provides visibility, control, and automation across the utility infrastructure as well as IT assets to help provide security and business agility as part of an intelligent network transformation. For more information visit Itron Inc. is a leading technology provider to the global energy and water industries. Our company is the world s leading provider of intelligent metering, data collection, and utility software solutions, with nearly 8,000 utilities worldwide relying on our technology to optimize the delivery and use of energy and water. Our products include electricity, gas, water, and heat meters, data collection and communication systems, including automated meter reading (AMR) and advanced metering infrastructure (AMI); meter data management and related software applications; as well as project management, installation, and consulting services. For more information visit

16 sponsors Premium sponsors We deliver peace-of-mind when it comes to managing your energy. Decades of leadership in technology and in-depth knowledge at Landis+Gyr means we are able to offer you an extensive, high quality, and proven portfolio. Obtaining the highest level of energy efficiency has never been easier. We have translated our unique expertise of utility processes into an integrated energy management solution, Gridstream. We can help you streamline your processes, increase customer loyalty, and secure revenue. Gridstream packages, our AMM offering, meeting your needs today and in the future. Let us tailor our innovative solutions to meet your specific needs. Whether electricity, water, heat/cold, gas metering or load management, we provide what you need to ensure that your energy is managed with increased precision and reliability. With Landis+Gyr as your trusted partner, you can manage energy better. For more information visit Siemens IT Solutions and Services is an internationally leading provider of IT solutions and services. It covers the entire IT service chain from a single source, from consulting to system integration, right through to the management of IT infrastructures. In addition, Siemens IT Solutions and Services complements the portfolio offerings of the Siemens Sectors with IT solutions. With its comprehensive know-how and industry-specific knowledge, the IT provider creates measurable added value for its customers. Siemens IT Solutions and Services employs more than 35,000 people, and in fiscal 2009, which ended on 30 September, posted annual sales of around 4.7 billion, of which over 75 percent are generated outside of the Siemens Sectors. For more information visit StreamServe is a leading provider of Enterprise Document Presentment solutions that set the standard for business communications. Simple to deploy and maintain, the company s dynamic document composition, document process automation, and enterprise output management solutions meet the demanding challenges of today s global businesses for producing and delivering highly customized documents in any format. StreamServe s advanced software solutions ease the process of composing and automating business communications, enabling organizations to increase the value and profitability of their business relationships. This is done all while leveraging existing business applications such as ERP, CRM and ECM. The company was founded in 1997 and is headquartered in Burlington, Mass., with 14 offices worldwide. StreamServe serves more than 5,000 customers in 130 countries, primarily in the financial services, utilities, manufacturing, distribution, and telecom sectors. Customers include BMW France, CLP Power Hong Kong, Plantronics, and Siemens Financial. StreamServe s strategic partners include Adobe Systems, IBM, InfoPrint Solutions Company, Lawson, and SAP. For more information visit

17 sponsors Standard sponsors Basis Technologies is a leading SAP software partner in delivering intelligent, cost-effective solutions to customer problems and inefficiencies. With over a decade of customer service and support, Basis Technologies has helped resolve inherent technical problems faced by utility customers in managing complex SAP environments, navigating great volumes of data while adapting multifaceted business processes to support large numbers of business partners in a timely manner. Our customers manage complexity with Transport Express; processing performance with MDR; and business process issue resolution with MDE. Basis Technologies work with several utility companies such as British Gas, BG Group, EDF UK, EDF France, E-ON, Vattenfall, Australian Gas Lighting and Western Australia Water Corporation. For more information visit: Capgemini, one of the world s foremost providers of consulting, technology, and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working - the Collaborative Business Experience - and through a global delivery model called Rightshore, which aims to offer the right resources in the right location at competitive cost. Present in over 30 countries, Capgemini reported 2008 global revenues of 8.7 billion and employs over 90,000 people worldwide. With 1.2 billion revenue in 2008 and 12,000+ dedicated consultants engaged in energy, utilities and chemicals projects across Europe, North America, and Asia Pacific, Capgemini s Energy, Utilities & Chemicals Global Sector serves the business consulting and information technology needs of many of the world s largest players of this industry. For more information about our services, offices and research, visit CX4U is the leading management consulting company for gas suppliers, gas distribution, and gas transport companies. CX4U as Development Cooperation Partner of SAP for all gas matters, develops native enhancement functionalities with the coregas-suite to complete the SAP IS-U-EDM application with essential components for gas distribution system operators, gas transport system operators and for gas suppliers. Examples are functions for synthetic load profiles, technical quantity determination, replacement procedures, nomination management, capacity management, network point management and calculation of calorific values. For more information visit Deloitte is the leading global professional services firm that provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 140 countries, Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate. Deloitte offers true added value to any SAP mid-market, ERP or business suite implementation. The company has advanced tools and accelerators, vast specific industry expertise and unchallenged experience in the SAP product offering. At Deloitte, whether you are planning a first-time ERP implementation, version upgrade or a complex systems overhaul, you get 360-degree thinking which enables a multidimensional perspective to every challenge you face. For more information visit Elster, a global leader in smart metering and smart grid systems and solutions, has delivered more than 3 million smart metering devices worldwide with systems located in North America, Europe, Central America, Australia, New Zealand, and the Caribbean. Elster smart metering system solutions provide utilities with energy conservation capabilities via demand response programs, smart grid applications, and operational efficiencies resulting in significant value creation across the utility enterprise. Elster has more than 7,500 staff and operates globally in North America, South America, Europe, Africa, Middle East, and Asia. For more information visit

18 sponsors Standard sponsors emeter provides essential software that enables electric, gas, and water utilities to realize the full benefits of smart grid. Leading utilities worldwide depend on emeter Smart Grid Management software to reduce operational costs, improve customer service, and drive energy efficiency. With the most large scale deployments in the industry and strategic partnerships with Accenture, IBM, Logica, and Siemens, emeter has built a reputation for unparalleled expertise that ensures customer success. For more information visit ESRI is built on the philosophy that a geographic approach to problem solving ensures better communication and collaboration. ESRI develops geographic information system (GIS) technology that functions as an integral component to your utility. Together with business partner GISConneX, ESRI provides solutions for integrating SAP with GIS to help your organization gain better access to more accurate data, and realize increased overall efficiency. For more information visit Infosys (NASDAQ: INFY) defines, designs, and delivers technology-enabled business transformation solutions that help Global 2000 companies win in a flat world. Our solutions for generation and smart grid are helping utilities make dramatic improvements in power production and delivery while our customer service solutions are transforming consumer behavior from passive consumption to active energy management. As an SAP Global Service Partner, Infosys leverages the Global Delivery Model it pioneered to increase the speed of execution and reduce costs for integration and deployment of the SAP for Utilities solution portfolio. Infosys has over 100,000 employees in over 40 offices worldwide and is part of the NASDAQ-100 Index. For more information visit Meridium Inc. is the global leader in asset performance management solutions for asset intensive industries. With Meridium software and services, companies can improve profitability and achieve predictable production capacity without additional capital expense, by increasing reliability and improving the performance of their production assets. Industry leaders such as Chevron, LyondellBasell, Marathon Petroleum and Xcel Energy rely on Meridium for enterprise wide asset performance. Founded in 1993, Meridium is headquartered in Roanoke, VA, USA, with regional offices in Houston, TX, USA; Dubai, UAE; Walldorf, Germany; and Perth, Australia. For more information visit Metro-CIS focuses on bringing the benefits of best practice processes and SAP technology to emerging market utilities at costs aligned to the local market. Metro focuses on transforming utilities in Africa, Asia, and Latin America in the core processes of: Multi-channel customer interaction (e.g. in-bound and out-bound SMS) Customer service (e.g. new connection times in 72 hours from weeks/months) Meter to cash (e.g. revenue uplift and improved collection timing/efficiency) Loss analysis (e.g. fraud identification to reduce commercial losses. Technical loss and network load analysis) Asset management with GIS Outage management On site billing AMI for billing and commercial loss prevention Metro-CIS, utility experts that help our clients maximize the benefits of SAP and best practice in emerging markets. For more information visit

19 sponsors Standard sponsors Motorola leverages our history of innovation, leadership, and industry expertise in wireless communications and mobile-device technology to deliver enterprise mobility solutions with superior connectivity, control, and security. Governments, public safety first responders and commercial and industrial enterprises alike all demand access to real-time information everywhere. The enterprise mobility solutions business designs, manufactures, sells, installs, and services analog and digital two-way radios, voice and data communication products and systems for private networks, wireless broadband systems, and end-to-end enterprise mobility solutions to a wide range of enterprise markets, including government and public safety, retail, energy and utilities, transportation, manufacturing, education, and healthcare. For more information visit Movilitas, founded in January 2006 was selected as Start-up of the Year 2007 by the city of Mannheim. Thanks to its clear philosophy accompanied by a very honest and ethical attitude, Movilitas has quickly gained the trust of industry leaders as Coca Cola Hellenic, SABMiller, Novartis, Daimler AG, British American Tobacco, Boehringer Ingelheim, Fraport AG, SAP AG, Motorola, Microsoft and others. With two major initiatives launched (Movilitas Consulting and Movilitas LogCentres) and subsidiaries in two countries across Europe (Germany and Spain) this young company is becoming a trend setter not only in the pure mobility space but in the wider space of data capturing. For more information visit NRX Global Inc. is the global market leader in Asset Information Management (AIM) software. Leading companies in asset intensive industries use NRX solutions to dramatically reduce the time and cost needed to achieve full production on complex capital projects. For critical assets that are in operation, NRX solutions enable clients to significantly increase asset productivity and materially reduce operating, safety, and compliance risk and costs over the operating life of the assets. For more information visit Open Text, an enterprise software company and leader in enterprise content management, helps organizations manage and gain the true value of their business content. Open Text brings two decades of expertise supporting 50 million users in 114 countries. Working with our customers and partners, we bring together leading Content Experts to help organizations capture and preserve corporate memory, increase brand equity, automate processes, mitigate risk, manage compliance, and improve competitiveness. The Open Text ECM Suite drives efficiency, creates innovation, and enables compliance through its unique focus on people, process, and content. For more information visit OSIsoft delivers the PI System, the industry standard in enterprise infrastructure, for management of real-time data and events. With installations in 107 countries spanning the globe, the OSIsoft PI System is used in manufacturing, energy, utilities, life sciences, data centers, facilities, and the process industries. This global installed base relies upon the OSIsoft PI System to safeguard data and deliver enterprise-wide visibility into operational, manufacturing, and business data. The PI System enables users to manage assets, mitigate risks, comply with regulations, improve processes, drive innovation, make business decisions in real time, and to identify competitive business and market opportunities. Founded in 1980, OSIsoft, LLC is headquartered in San Leandro, CA, with operations worldwide and is privately held. For more information visit

20 sponsors Standard sponsors Syclo, SAP s co-innovation mobility partner for asset management and CRM field service, offers 15 years of mobile software experience. We uniquely offer prebuilt, SMART Mobile Suite applications and Agentry, a scalable, fully configurable mobile platform. Both offer tight integration to SAP Business Suite software and have received Powered by SAP NetWeaver certification. Syclo s SMART Mobile Suite mobilizes work/service order dispatch and execution, metering operations, inspections and surveys, assignments, time/attendance and more. Syclo has helped 750+ customers across industries eliminate paperwork, increase productivity, and control costs while better utilizing their SAP systems. For more information visit Based in Hannover, Germany, with 14 years of integration experience with SAP, trinovis GmbH has more than 100 implementations with 50 global organizations of its highly configurable, proven, and fully-supported integration applications. With customers integrating up to 50 million assets, IMPRESS for GIS from trinovis integrates SAP with ESRI and is fully endorsed by both SAP and ESRI. It provides more cost-effective asset management, more efficient maintenance, and improved customer service. IMPRESS for EPM integrates SAP and Primavera or Microsoft Project, for more effective control of maintenance and projects. trinovis best-process expertise ensures reduced implementation time, cost, and risk. For more information visit Vesta Partners is a professional services firm with deep domain expertise in maintenance management. We provide complete SAP Enterprise Asset Management solutions that deliver significant financial and operational improvements. Our approach combines industry best practices with practical technology solutions that provide our asset intensive customers with a competitive edge. For more information visit Winshuttle provides software products that enable business users to work with SAP directly from Excel, without any programming. SAP users often struggle to effectively run the complex business processes supported by SAP. Winshuttle solves this problem by offering a familiar spreadsheet interface to SAP, which improves productivity and saves customers significant time and money. Winshuttle s solutions work with all SAP modules, enabling both business and IT users to solve any SAP data or business process challenge by securely expanding SAP interactions to both employees and partners. Hundreds of global customers use Winshuttle to make their SAP lives easier. For more information visit

21 registration PLEASE COPY AND FAX TO +44 (0) OR REGISTER ONLINE AT Participant (please complete clearly in block capitals) Last Name Company Town/City Country Telephone Date first Name/Title street region/state Zip/Postal Code fax signature I wish to receive news by mail, telephone, fax, or from SAP AG, its affiliated companies, and business partners about products, services, and other activities, and I give my permission, which I can revoke at any time, for my data to be stored for this purpose on an international server by SAP AG or one of its affiliated companies. Please use my data only for this transaction. I do not wish to receive any further information from SAP AG or its affiliated companies and business partners. Position Managing Director Vice President Director Department Manager Department Credit Card Visa Credit Card Number Valid From (Month/Year) Name of Card Owner project Leader IT/SAP sales/marketing Operations/Planning Technical Service customer Services Consulting Department Asset Management/ Maintenance/Reliability Industry Electricity Water Public Sector Gas power Generation Register Eurocard/Mastercard security Number signature I want to register for the Conference and 1 or 2 workshops June 14-16, 2010 Conference Workshop 1 Workshop 2 Workshop 3 Workshop 4 I want to register only for the Conference June 15-16, 2010 Conference only I want to register for only 1 or 2 workshops on June 14, 2010 Workshop 1 Workshop 2 Workshop 3 Workshop 4 Workshop 5 Workshop 6 Workshop 7 Workshop 8 Workshop 5 Workshop 6 Workshop 7 Workshop 8 There are limited places available for the evening event* on June 15, 2010 Please mark your intention to attend here: * Only available to Conference participants Workshop 9 Workshop 10 Workshop 11 Workshop 9 Workshop 10 Workshop 11 Registration Office T.A. Cook Conferences Cornwall Buildings 45 Newhall Street Birmingham B3 3QR United Kingdom T: +44 (0) F: +44 (0) E: info@tacook.com Conference Venue Sheraton Brussels Airport Hotel Brussels National Airport 1930 Brussels Belgium T: F: Event Fees Early Bird Fee Standard Fee (Valid until Friday 16th April) Conference VAT VAT Full Day Workshop VAT VAT Half Day Workshop VAT VAT The attendance fee includes participation in exchange, lunch on all days, refreshments, an evening reception for conference attendees, and documentation material for download. Please note that costs for accommodation and travel are not included in the registration fee. Registration Cancellation and Substitutions All cancellations must be received in writing. Please fax your cancellation notice to: +44 (0) or send an to info@tacook.com before the May 28, 2010 deadline. In this case you will be liable to pay an administration charge of 125. Registrants whose cancellations are received after May 28, 2010, or do not attend without canceling, will be liable for the full registration fee. Substitutions must be received in writing, addressed to the registration office, and include the details of both the original and the substitute registrants. Organizer's Changes It may be necessary for reasons beyond the control of the organizers to alter the contents and the timing of the program or the identity of speakers. The organizer reserves the right to cancel the exchange in the event of an insufficient number of delegates. In this case, registrants will receive the registration fee only. Cancellation of travel reservations and hotel reservations is the exclusive responsibility of the registrant. Contact for any Inquiries Sarah Hammond T: +44 (0) F: +44 (0) E: s.hammond@tacook.com This event is organized by T.A. Cook Conferences in co-operation with SAP by SAP AG. All rights reserved. SAP, R/3, xapps, xapp, SAP NetWeaver, Duet, Business ByDesign, ByDesign, PartnerEdge, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. VAT Registered in Belgium, refarence BE

22 2010 by SAP AG. All rights reserved. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP Business ByDesign, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects S.A. in the United States and in other countries. Business Objects is an SAP company. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies ( SAP Group ) for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

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