Desktop Deposit: Administrator

Transcription

1 Desktop Deposit: Administrator Wholesale Customer Training 2015 Wells Fargo Bank, N.A. All rights reserved. For public use.

2 Desktop Deposit: Administrator Agenda Commercial Electronic Office (CEO ) access Desktop Deposit product setup workflow Setup requirements in Self Administration Company-level setup Individual user-level setup CEO Mobile portal overview Post class resources 2

3 CEO portal sign-on website 3

4 CEO Home Access the Self Administration service Enter your Token Passcode when prompted Passcode = PIN + Token Code 4

5 Company Preferences Desktop Deposit Settings 5

6 Set and manage the company-level settings Click "Desktop Deposit Settings" under "Company Preferences" Desktop Deposit Settings 6

7 Daily Deposit Limits How much total money will your business deposit via Desktop Deposit over the course of a typical day? How much money will be deposited into each account via Desktop Deposit over the course of a typical day? Click Save to continue you will next review and submit the setup Under Dual Custody, this setup will then require the approval of a second Admin 7

8 Manage Users Add new CEO users (if needed) Establish Desktop Deposit user access 8

9 Create a CEO profile for a new user Begin by clicking the "Add New Users" link Add New Users 9

10 Complete the "Add User Profile" setup The CEO User ID must be a unique 6-8 character combination (letters and/or numbers) Enter the remaining required info (*) Select the desired Credentials Delivery option Click Save 10

11 Submit the new user's profile build Under Dual Custody, a second Administrator must next approve this new user's profile build As the initiating Admin, you can use the (shortcut) Notification link in the confirmation advisory to notify one or more fellow Admins of this setup action 11

12 A second Admin will decision the setup Review and decision the setup from the Verification Summary Case #1: option selected for user's Credential Delivery When the second Administrator Accepts the profile build, it goes live, and two s are then automatically sent to the new user The first will contain the CEO portal Company ID and the user's User ID, and the second will contain the user's systemgenerated Temporary Password With these three credentials, the new user can then sign on to the CEO portal for the first time 12

13 A second Admin will decision the setup Review and decision the setup from the Verification Summary Case #2: Display on Screen selected for Credential Delivery When the second Administrator Accepts the profile build, it goes live, and the new user's Temporary Password is then system-generated and displayed Before clicking Close, the second Admin must make note of the Temporary Password and User ID, and then manually provide these to the new user (along with the CEO Company ID) With these three credentials, the new user can then sign on to the CEO portal for the first time 13

14 Manage a single user's Desktop Deposit service access and entitlements From the View and Manage Users link, select the desired user Click the Edit Product Access button Yes Yes Yes Yes 14

15 Manage Product Access page This page will list your company's CEO products Manage this user's access to Desktop Deposit by clicking on its Add or Edit link 15

16 User-level service setup options These three initial options are unique to Desktop Deposit When setting up a user for initial access to Desktop Deposit, select all three Service options here, then click Continue 16

17 Select Accounts and Services Assign the user access to one, some, or all Accounts (and Locations, when applicable) * Select all services is always the recommended selection here * Reporting is an optional Service feature In addition, information on the optional Deposit Approver role (not shown here) can be found in the additional topics section at the end of the class handout 17

18 Set the user's limit and service entitlements What is the maximum dollar amount of a single check this user will deposit? Set the user's service entitlements for each account Click Save to continue you'll next review and submit the setup Under Dual Custody, this setup will then require the approval of a second Administrator before becoming effective 18

19 Desktop Deposit: Administrator Self Administration summary Company Preferences Desktop Deposit Settings Manage the following: Daily cumulative deposit limit Daily cumulative account limit(s) Manage Users Manage the following: Add new CEO users (if needed) Establish Desktop Deposit access User accounts/locations User individual check limit User deposit functions 19

20 CEO Mobile Access CEO portal services on your mobile device Access this CEO Mobile resources website by clicking here Once on this site, learn more about using a specific mobile service by clicking its link in the left menu 20

21 Help and training resources CEO Home page click the Support button, then select Help Use the Online Training Classes link to register for free online CEO product training classes Use the My Help section to access User Guides and other resources specific to your various CEO services 21

22 Desktop Deposit: Administrator Post class resources Product questions? CEO portal online help Contact your Relationship Management team, or Customer Service Officer Contact the Treasury Management Client Services team: AT-WELLS ( ) Training feedback or questions? Send an to: 22

23 Additional topics These additional topics are introduced here for future reference see the User Guide (available to download from the CEO Home page's Support - Help section) for more comprehensive information on these topics 23

24 Deposit Approver role (option) Available upon request The Deposit Approver role allows one company user to create, scan, and balance a deposit, and second company user to approve that same deposit before transmitting it to the bank A deposit approver is an internal approver within your group, not an approver at the bank (you can have multiple deposit approvers) If you request the deposit approver role, it applies at the account-level (all deposits made through the CEO Desktop Deposit service on that account will need approval for submission by an authorized approver) Deposit approvers cannot have rights to create deposits on the accounts that they are authorized as approvers on (Scan/Balance/Rekey the MICR access is not allowed) You must request this optional role be added to your Desktop Deposit service at the account-level through your Relationship Manager/Banker or an Implementation Coordinator - you do not have the option to turn on the deposit approver role within your Self Administration service, company-level settings (or the Desktop Deposit Settings link) The Pending Deposits homepage in the Desktop Deposit service will indicate an Approval Required or Rejected status, per deposit, for accounts enrolled on the deposit approver role At this time, the deposit approver role is not available for deposits on CEO Mobile Deposit 24

25 Deposit Approver role access When managing a user s accounts and services Assign the user access to one, some, or all Accounts (and Locations, when applicable) * * The optional Deposit Approver role will appear here within the Select Services box (if the role is requested on at least one account) Remember, Select all services is always the recommended selection here 25

26 Deposit Approver role access When managing a user s limit and service entitlements If the Deposit Approver role is selected, only optional Reporting can be included along with the access Selecting Scan, Balance, or Rekey the MICR AND Deposit Approver cannot be processed (saved) and produces an error message After setting the user s service entitlements for each account, click Save to continue you'll next review and submit the setup Under Dual Custody, this setup will then require the approval of a second Administrator before becoming effective 26