HIMSS Clinical & Business Intelligence Community of Practice. March 26, 2015

Transcription

1 HIMSS Clinical & Business Intelligence Community of Practice March 26, 2015

2 Welcome Michael Brooks, BS, MBA, CPHIMS C&BI Community Co-Chair Specialist Leader, Healthcare Information Management Deloitte Consulting LLP Michael Berger, PE C&BI Community Co-Chair Chief Analytics Officer Affinity Health Plan Shelley Price, MS, FHIMSS C&BI Community Organizer Director, Payer & Life Sciences, HIMSS Nancy Devlin C&BI Community Organizer Senior Associate, Payer & Life Sciences, HIMSS

3 Welcome Agenda HIMSS C&BI Community Updates / Announcements Presentation & Discussion: Increasing Patient Engagement through Moffitt s Patient Portal o Jennifer Camps, MBA, Director, Clinical Systems, Moffitt Cancer Center Wrap-Up / Next Steps

4 C&BI Community Updates / Announcements

5 Join us at HIMSS15! /education/symposia/changing- Payment-Models-Symposium

6 C&BI Community Guest Speaker

7 Increasing Patient Engagement through Moffitt s Patient Portal March 26,

8 With heightened regulations and the increasing importance of involving a person in their care, patient engagement strategies have become increasingly more important to organizations. Learn how Moffitt Cancer Center is using a patient portal to help patients engage with their care and better manage their oncology health.

9 OUR SUCCESS CAN BE MEASURED BY OUR NUMBERS. 2013

10 National Prominence U.S. NEWS & WORLD REPORT Best Hospitals

11 Objectives Contrast Patient Portal and its functionality from inception to current state Discuss seamless patient experience within our portal while incorporating third party applications Define the process created to obtain and maintain patient, provider and executive support

12 Portal Technologies PATIENTS: My.Moffitt.org Free secure gateway to the patient s health information to empower and engage the patient along every step of their journey Provides secure access to appointments, lab results, clinical notes, staff communication and educational resources REFERRING PHYSICIANS: Refer2Moffitt.com All-in-one physician resource to follow patient s progress and stay informed Access to records, physician directory, referral information, clinical trials and continued education

13 Current Functionality

14 Patient Portal Functionality Patient Portal redesign Mobile enhanced site Promotional banner Appointments New patient resources Electronic patient questionnaire (EPQ) Lab results available within 36 hours Full medical record available (few exceptions) Cerner Direct implementation Secure messaging Pathology and Radiology reports Enhanced online bill payment Patient education/tutorials My Search Survivorship portal TCC online consent

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17 Seamless Experience

18 Single Sign On (SSO) Seamless Experience Use SAML, an XML-based open standards data format By utilizing SAML, we are able to keep the users credentials within Moffitt. Users authentication information is never provided to the third parties, overall reducing security risks in the event of a breach. Leverage with following applications: Cerner Patient Portal Electronic Patient Questionnaire (EPQ) Online Bill Payment

19 Adoption and Utilization Rates

20 Patient Portal Statistics 100% of new Moffitt patients in January 100% of new Moffitt patients FY15

21 Patient Portal Statistics

22 Patient Portal Statistics UNIQUE USERS LOGINS FY2014 FY2015 Increase/ Decrease FY2014 FY2015 Increase/ Decrease July 4,741 6,227 31% July 16,709 23,095 38% August 4,689 6,210 32% August 16,839 25,037 49% September 4,706 6,583 40% September 16,365 27,532 68% October 5,128 6,840 33% October 18,174 29,698 63% November 4,712 6,489 38% November 15,878 25,689 62% December 4,878 6,698 37% December 16,113 28,562 77% January 5,642 7,520 33% January 20,219 32,476 61% TOTALS 34,496 46,567 35% TOTALS 120, ,089 60% 22

23 Promotional Pieces Panel Card Monitor Wrap Postcard/Mail Campaign Tent Card Magnet

24 Questions/Comments

25 Wrap-Up Want to get involved? Speaker or topic ideas Key note presenter Blogger, twitter Contact Nancy Devlin Community Website

26 Next Steps JOIN US! Next meeting: Thursday, May 28, 2015 Topic - TBA Speaker(s) - TBA

27 FY15 Leadership and Contact Information Chair: Michael Brooks, BS, MBA, CPHIMS Specialist Leader Deloitte Consulting LLP Mike Berger, PE Chief Analytics Officer Affinity Health Plan HIMSS Community Organizers: Shelley Price, MS, FHIMSS Director, Payer and Life Sciences HIMSS Nancy Devlin Sr Assoc., Payer and Life Sciences HIMSS

28 and Happy! Thank you!

29 Appendix

30 C&BI Committee Members J.D. Whitlock, MPH, MBA, CPHIMS* -- Chair Vice-President, Clinical & Business Intelligence Mercy Health Cheryl Bowman, CPHIMS Data Manager University of Wisconsin Hospital and Clinics Michael Brooks, BS, MBA, CPHIMS, FHIMSS* Specialist Leader Deloitte Consulting LLP Robyn Chatman, CPHIMS, FAAFP, MD, MPH Physician Healthbridge Teresa Gocsik, MS, CRNA, CPHIMS* Director Aspen Advisors Michael Kurliand, MS, RN* IS Strategy Consultant Children's Hospital of Philadelphia * Indicates a returning committee member Sharon Lynn Morley, RN/CNS Client Manager Humedica Arthur Panov, MPH, CPHIMS* HIT Architect IBM Stuart Rabinowitz, MBA, BC Director Federal Markets - Socrata Socrata Maxine Rand, DNP (c), MPA, RN- BC, CPHIMS* Director, Clinical Education, Practice & Informatics Kaiser Permanente Chester H Robson, DO, FAAFP Regional Director of Medical Informatics, Ambulatory Systems Adventist Midwest Health Wolf Stapelfeldt, MD* Chairman, General Anesthesiology Saint Louis University Medical Center

31 C&BI Community of Practice The goal of the C&BI Community is to bring together thought leadership and share knowledge that will support the future success of our members by improving their ability to understand and form partnerships to manage C&BI as a part of doing business and providing accountable and quality care to their members. The Community will support activities that promote peer-to-peer networking, problem solving, solution sharing, and education. Topics of focus may include: Storage and Management of Data and Supporting Technologies Knowledge Management to Support Accountable and Quality Care Case, Risk & Cost Management Best Practices Clinical & Business Analytics Clinical Decision Support Research Data Warehousing/EDW Data Lifecycle Management

32 C&BI Community of Practice Open to all HIMSS members (current membership: approx 8,200 people) Will meet virtually 6 times/year Agenda for the meetings may include: Commencing with a short series of 2-Minute Drills presented various Community members Topical discussion with key note presenter The 2-Minute Drill is based loosely on the sports analogy, and in this case is a fast-paced (short in length) presentation on a hot, emerging, or timely topic, news event (e.g. research paper, game-changing market or technology news), or recent and relevant event (e.g., federal public meeting, legislative/federal/judicial news, critical conference or educational event). 2-Minute Drills foster greater peer-to-peer networking, member engagement, problem solving, solution sharing, and education. If you are interested in presenting any drills, please contact Nancy or Shelley.

33 C&BI Task Forces Data and Analytics Task Force CO-CHAIR: Raj Lakhanpal, MD, FACEP CEO Spectramedix CO-CHAIR: Carol Muirhead, MBA Sr. Informatics Project Specialist PinnacleHealth This group creates resources and tools to help providers and provider organizations manage, integrate and aggregate the necessary information to support robust data and analysis, facilitate effective reporting by translating data into meaningful knowledge, resulting in improved quality, clinical and financial outcomes. Meeting times: 3 rd Tuesday of the month, 1:00-2:00pm ET NEW! Population Health-Accountable Care Task Force CO-CHAIR: William Beach, PhD Regional Director for Regulatory Readiness, Northern Region St. Joseph Health System CO-CHAIR: Jennifer Jackson Senior Director, IT Population Health Data Solutions Banner Health This group creates resources and tools to help healthcare organizations (providers, hospitals, integrated delivery networks, health plans and other stakeholders) use C&BI to execute population health management initiatives. These resources and tools to help these organizations achieve the industry transition from volume to value based population-based healthcare, particularly through delivery models such as Accountable Care Organizations. Meeting times: 3rd Wednesday of the month, 2:00-3:00pm ET