At the Heart of Next-Generation Infrastructure

Size: px
Start display at page:

Download "At the Heart of Next-Generation Infrastructure"

Transcription

1 At the Heart of Next-Generation Infrastructure Rethinking Traditional Infrastructure Outsourcing Adapt, Innovate, and Transform Abstract Competing in the connected era means sluggishness will no longer be tolerated. Traditional infrastructure outsourcing is on the decline with increasing levels of dissatisfaction among companies due to its complex structure, rigid service-level agreements (SLAs), and lack of ownership among service providers. Those seeking more value and agility will look beyond long-term contracts with traditional infrastructure management vendors to such infrastructure service providers that can adapt to dynamic needs, transform IT operations, and enable infrastructure at the speed of business.

2 Traditional Outsourcing would not Cut it Anymore In traditional outsourcing, IT outsourcing vendors provide only a specific service, such as business applications, servers and storage environments, network and security environment, operating systems and tools, or databases. A certain number of vendor s employees work for a pre-determined number of hours per week or month to provide these technology services to the client. However, this model works at the bottom of the value pyramid the focus is on delivery based on a list of pre-defined contractual requirements, not on ideas and initiatives that can result in tangible business benefits. The main objective of using traditional IT outsourcing model was cost optimization and efficiency to manage and build various heterogeneous components of IT infrastructure. Companies signed syntactic and semantic long-term agreements, generally referred to as black box contracts and had full control over vendors providing delivery. However, dissatisfaction set in with loss of control, lack of flexibility, poor client-vendor alignment, and every piece of work being called a change request. To make things worse, vendors blamed each other when anything went amiss, leading to a lack of accountability for IT infrastructure. Outsourcers are tired of status quo. They want to partner with next-generation service providers that can deliver flexibility and agility to match the ever changing dynamics of business. A report from Forrester Research attributes this shift to change in technologies and innovation. Although traditional IT infrastructure vendors are adding automation and real-time data analysis capabilities to their portfolios, clients are still replacing these vendors at the rate of approximately 40 percent, indicating that the shift to next-generation infrastructure is occurring faster than earlier anticipated. The Forces of Change Outsourcing is considered to be an effective way to reduce cost and improve business agility. According to Gartner, the size of the IT outsourcing market will reach $288 billion in 2013, a 2.8 percent increase from Gartner also predicts a 5.9 percent compound annual growth rate (CAGR) in the global outsourcing market from 2013 through In general, traditional outsourcing models are under unprecedented pressure due to three factors markets, technology, and new business models. The Volatility of Markets The financial slowdown, uncertain and unstable markets, and changing laws/regulations resulted in lower business value being derived from traditional outsourcing models. Wary of multi-year contracts amid economic uncertainty, companies now face unpredictable demand cycles, increased cost pressure, and uncertain revenue streams all of which have led to a renewed focus on cost rationalization.

3 The Evolution of Outsourcing Companies are working with their service providers to reduce prices and identify potential savings along the value chain. Common solutions here are to get in sync with the dynamic environment, and de-bundle services and assets to address market uncertainties. The Disruption in Technology The technology landscape has evolved with the emergence of new, disruptive technologies such as big data, mobility, analytics and cloud. These technologies have changed the way companies do business, connect with customers, and deliver products and services. According to Gartner, traditional IT service offerings still represent a significant market share. However, steady demand from customers for new technologies has resulted in failure of the traditional IT outsourcing approach. Companies now feel encouraged to invest in the new models. While traditional outsourcing contracts are primarily based on fixed cost models, the current trend is pay-per-use models that allow companies to scale up and down on demand. Companies using these models have changed their focus from service-level agreements (SLAs) to achieve key metrics and deliver business value, innovation, and superior customer experience. The changing nature of outsourcing contracts has helped companies manage uncertainty, further reducing operational costs and risks. The shift from traditional outsourcing also helps trigger transformational change, which enables companies to create new capabilities and comprehensively manage critical business processes. Another key trend is how end-consumer behavior is influencing enterprise deals as well. Consumers use pay-per-use models in all walks of life. They pay only for services data and call plans based on their usage and need, and not for the mobile phones they use. Using pay-per-use models is beneficial as consumers can easily adapt to any new technology by just exchanging their old mobile phones with the new ones, without changing usage plans. Why should the enterprise world be any different? Pay-per-use or pay-for-outcome is a proposition that every company will look for in their outsourcing contracts. New-Age Clients Call for Next-Generation Service Providers In an era characterized by connected technologies, clients expect shorter business cycles, 24x7 support,

4 and business-linked SLAs. They are also looking to evolve their business models with social media, mobility, big data, cloud, and consumerization of IT. With such an agenda, inflexible vendors and multi-term contracts will make way for service providers willing to respond to new opportunities. These providers will help clients adapt, innovate, and transform the way they manage IT assets by: Educating and guiding them on how to meet customer needs Supporting them in optimizing operations and business processes Achieving financial improvements with new commercial models and cloud adoption Helping them adopt new technologies and respond to business needs faster Driving metrics-based performance and ensuring high availability of IT infrastructure A Case in Point: Mobility Transforms a Manufacturer s Logistics Operations A global manufacturing company with production sites in around 70 countries has products and services that include manufacture and distribution of cement, and production, processing and distribution of aggregates, ready-mix concrete and asphalt. Business Challenge The manufacturer wanted to increase overall productivity with an enterprise mobility solution that enabled their logistics team to deliver material en-route to the customer, hand over a commercial invoice printed en-route wirelessly on a small Bluetooth printer, and collect payment on the spot from the customer. The manufacturer was looking for a technology partner who could provide a turnkey solution implemented in real-time through seamless integration with the enterprise SAP system. Our Solution The manufacturer partnered with NIIT Technologies to develop a mobile solution minvoice. The mobile solution enabled logistics teams to exercise a variety of functionalities using their GPRS-enabled mobile handset. They do not need laptops, desktop computers, specific application software, or internet connectivity to connect to the enterprise SAP system. Instead, they can process and print invoice on-the-fly in real-time with the handset at the backend and an application integrated with Enterprise SAP servers in the front-end. The invoice generated can be printed using a small, wireless and portable printer that connects to the mobile device using Bluetooth technology. The new invoice generated is recorded in SAP for the delivered quantity. Simultaneously, the stock transfer note is also modified in the SAP system for the quantity delivered. The application also enables on-the-spot collection of payment by providing a retail invoice. Delivering More Value The benefits realized by the manufacturer were: More Savings: Considerable savings on secondary freight as the material is supplied en-route to the customer; marked improvement in bottom line due to reduced freight costs. More Delight: Faster delivery of goods to customers with accurate billing, resulting in higher customer satisfaction.

5 The NIIT Technologies Thought Board: Rethinking Traditional Infrastructure Outsourcing What are the Key Drivers of Outsourcing? According to a Gartner report, improving agility, scalability, and flexibility are gaining importance as outsourcing priorities. Reduce Business Risk Improve Agility Improve Scalability Improve Flexibility Resource Accessibility Reduced Cost 0% 20% 40% 60% 80% 100% Why are Companies Seeing Infrastructure Outsourcing in a New Light? Market Volatility Increasing cost pressures are forcing a relook at long-term contracts Technology Disruption There is a shift from legacy technology and server rooms to cloud storage and anytime, anywhere compute power Outsourcing Evolution The rigidity of SLA-based agreements is giving way to flexible engagement models What are the Characteristics of Next-Generation Infrastructure Service Providers? Adapt Create an infrastructure operations model that is built on the agility to respond to business needs faster Innovate Ensure the IT infrastructure is geared to deliver organizational adoption of cloud, big data, and mobility Transform Enable a shift to pay-per-use commercial models and metrics-driven performance of IT infrastructure

6 Responsive Infrastructure Operations Shape an Agile Business Traditional infrastructure delivery models are not enough to compete effectively in today s hyper-competitive markets. Companies need to choose alternative delivery models that can address their priorities and easily adapt to new processes. They should look for flexible and responsive services aligned to transformation goals. Preferences about service providers and their delivery model should be such that it should help them jointly make business decisions along with the service provider. While choosing between available delivery models, companies should look for responsiveness and commitment as well as platform, operational, technology and multi-vendor flexibility. From a technology point of view, service providers must assist companies in decision-making and maximize the potential of existing investments with new ideas from infrastructure labs and centers of competence, along with tools and new-age platforms that can add a new layer of insight and effort automation to unlock agility.

7 For more information, contact 2016 NIIT Technologies. All rights reserved. NIIT Technologies is a leading global IT solutions organization, differentiated on the strength of domain expertise; it services clients in travel and transportation, banking and financial services, insurance, manufacturing, and media verticals. Leading with its service vision New Ideas, More Value, NIIT Technologies is committed to delivering new ideas combined with operational excellence to provide exceptional value to its clients. The Company is focused on helping businesses design sustainable, optimizable and winning digital operating models, enabling them to become agile, scalable, and flexible. Visit us at Stay connected: D_57_220114

Reinventing the Wheel Transforming Traditional IT Infrastructure Outsourcing NIIT Technologies White Paper

Reinventing the Wheel Transforming Traditional IT Infrastructure Outsourcing NIIT Technologies White Paper www.niit-tech.com Reinventing the Wheel Transforming Traditional IT Infrastructure Outsourcing NIIT Technologies White Paper CONTENTS Executive Summary 3 What is Traditional Outsourcing? 4 Effects of Market

More information

At the Heart of Quality Assurance

At the Heart of Quality Assurance www.niit-tech.com At the Heart of Quality Assurance Driving Software Quality and Improving Efficiencies for Wealth Growing competition, global user base, and emerging technology convergence are some of

More information

At the Heart of Connected Manufacturing

At the Heart of Connected Manufacturing www.niit-tech.com At the Heart of Connected Manufacturing Transforming Manufacturing Operations to Drive Agility and Profitability The success of the new manufacturing network hinges on the agility of

More information

At the Heart of Managing Customer Expectations

At the Heart of Managing Customer Expectations At the Heart of Managing Customer Expectations Delivering Exceptional Experience by Providing Services with Product Mindset A change in service provider's mindset Deepti Mishra Rati Mehrotra Abstract Rapidly

More information

At the Heart of Business-IT Convergence

At the Heart of Business-IT Convergence www.niit-tech.com At the Heart of Business-IT Convergence Business View of IT: Maximizing Value from Your IT Investments In today s hyper-competitive and fast-changing marketplace, enterprises must pursue

More information

At the Heart of Collaborative Service Delivery

At the Heart of Collaborative Service Delivery At the Heart of Collaborative Service Delivery The Art of Service Integration and Management How to Manage Complex Business Environments and Create Business Value Abstract In the aftermath of rapid technology

More information

Banking and Financial Services Engage with the Emerging

Banking and Financial Services Engage with the Emerging Banking and Financial Services Engage with the Emerging Seizing the new digital opportunity for specialized Financial Services Driving Innovation. Forging Alliances. Propelling Momentum. Customer expectations

More information

At the Heart of Effective Catering Management

At the Heart of Effective Catering Management www.niit-tech.com At the Heart of Effective Catering Management Excel in Catering Management with QOSMOS In-flight Catering Management Solution A best-in-class in-flight catering management system that

More information

At the Heart of Social Media Management

At the Heart of Social Media Management At the Heart of Social Media Management Taking Customer Engagement to the Next Level Leveraging Social Media can Enhance Sales Visibility and Transform Customer Experience Abstract Social media s popularity

More information

At the Heart of Customer Experience Management

At the Heart of Customer Experience Management At the Heart of Customer Experience Management The Case for Integrated Monitoring in Customer Experience Management Paths to achieving synergy in touch points, transactions, and technology Abstract What

More information

At the Heart of Digital Transformation

At the Heart of Digital Transformation At the Heart of Digital Transformation A SMAC in the Face for Industrial-Age Business Models The Recipe for Creating Next-Generation Applications Abstract The four SMAC components social, mobile, analytics

More information

Building the Foundation for Digital Insurance. An IDC InfoBrief, sponsored by CSC and EMC September 2016

Building the Foundation for Digital Insurance. An IDC InfoBrief, sponsored by CSC and EMC September 2016 Building the Foundation for Digital Insurance September 2016 Executive Summary Insurers are moving away from the traditional wait-and-see approach to embrace new technologies as never before. They realize

More information

At the Heart of Greater Profitability

At the Heart of Greater Profitability www.niit-tech.com At the Heart of Greater Profitability Maximize Revenue with the MonaLisa Passenger Revenue Accounting System Accurate and on-time passenger revenue accounting with actionable intelligence

More information

At the Heart of Surety Solutions

At the Heart of Surety Solutions At the Heart of Surety Solutions The Digital Dawn of Surety Bonding Embracing the Software as a Service (SaaS) Model for Surety Solutions Abstract Insurers and brokers are struggling with older surety

More information

At the Heart of Rationalizing Application Portfolio

At the Heart of Rationalizing Application Portfolio At the Heart of Rationalizing Application Portfolio Cut the Bloat: Right-Size Your Application Portfolio Continuous assessment and maintenance of applications is key to rationalization opportunities Abstract

More information

At the Heart of Enterprise Agility

At the Heart of Enterprise Agility www.niit-tech.com At the Heart of Enterprise Agility Driving Business Value with End-to-End Enterprise Solutions A profound transformation is at hand, but how equipped are you to see the potential and

More information

At the Heart of Differentiating Customer Experiences

At the Heart of Differentiating Customer Experiences At the Heart of Differentiating Customer Experiences Future Ready: Multi-Channel Distribution in Life Insurance Effective Distribution strategy can Transcend Customer Demands to Deliver Exceptional Customer

More information

CONNECTED MANUFACTURING. INVENT A BETTER FUTURE Digital Transformation for Manufacturing

CONNECTED MANUFACTURING. INVENT A BETTER FUTURE Digital Transformation for Manufacturing CONNECTED MANUFACTURING INVENT A BETTER FUTURE Digital Transformation for CONNECTED MANUFACTURING Manufacturers are under pressure to optimize processes, streamline supply chains and improve the customer

More information

At the Heart of Assured Quality Management

At the Heart of Assured Quality Management www.niit-tech.com At the Heart of Assured Quality Management NIIT Technologies Helps You Power Ahead with Managed IT Services Competitive pressures, dynamic regulatory compliance requirements, and demanding

More information

Digital Insights. Unlocking value from data to drive your business

Digital Insights. Unlocking value from data to drive your business Digital Insights Unlocking value from data to drive your business Contents Digital insights overview Business drivers Digital insights strategy Digital insights in practice Discovering the diamonds Why

More information

Engage with the Emerging

Engage with the Emerging Travel & Transportation Engage with the Emerging Harnessing technology to help Travel & Transportation companies go the extra mile In a world where customer expectations are sky-high, time-to-market is

More information

Engage with the Emerging

Engage with the Emerging Travel & Transportation Engage with the Emerging Harnessing technology to help Travel & Transportation companies go the extra mile Delivering innovation. Providing value. Driving growth. In a world where

More information

Digital Insights. Unlocking value from data to drive your business

Digital Insights. Unlocking value from data to drive your business Digital Insights Unlocking value from data to drive your business Contents Digital insights overview Business drivers Digital insights strategy Digital insights in practice Discovering the diamonds Why

More information

CONNECTED MANUFACTURING. INVENT A BETTER FUTURE Digital Transformation for Manufacturing

CONNECTED MANUFACTURING. INVENT A BETTER FUTURE Digital Transformation for Manufacturing CONNECTED MANUFACTURING INVENT A BETTER FUTURE Digital Transformation for CONNECTED MANUFACTURING Manufacturers are under pressure to optimize processes, streamline supply chains and improve the customer

More information

At the Heart of Operational Excellence

At the Heart of Operational Excellence www.niit-tech.com At the Heart of Operational Excellence Steering Innovation and Cost-Savings with Robotics Process Automation As organizations continue to cater to global clients and geographies, they

More information

Building Next-Gen Enterprise Using Digital Transformation NIIT Technologies White Paper

Building Next-Gen Enterprise Using Digital Transformation NIIT Technologies White Paper www.niit-tech.com Building Next-Gen Enterprise Using Digital Transformation NIIT Technologies White Paper CONTENTS Enabling you to etch out a new strategy 4 Key components 4 Defining a framework 5 Digital

More information

Rupesh P. Practice Lead - Insurance Vertical NIIT Technologies White Paper

Rupesh P. Practice Lead - Insurance Vertical NIIT Technologies White Paper www.niit-tech.com A perspective on Agility in Insurance Rupesh P. Practice Lead - Insurance Vertical NIIT Technologies White Paper CONTENTS Current Environment 3 The Case for Agility 3 How Organizations

More information

The Intelligent Enterprise

The Intelligent Enterprise The Intelligent Enterprise The next era of enterprise computing will be defined by intelligent technologies Mainframe & PCs 1960s 1980s Client Server & Internet 1990s 2000s Cloud, Mobile & Big Data 2000s

More information

Managed Desktop Services. End-user workplace management solutions for your distributed-client computing environment. HP Services

Managed Desktop Services. End-user workplace management solutions for your distributed-client computing environment. HP Services Managed Desktop Services End-user workplace management solutions for your distributed-client computing environment HP Services Managing your distributed-client computing environment If your IT organization

More information

Integrated Business Planning. Key insights and your way to start

Integrated Business Planning. Key insights and your way to start Integrated Business Planning Key insights and your way to start Market leading companies use innovative cloud-based, real-time planning solutions to outrace competitors Companies today face the tremendous

More information

Global digital telecom playbook

Global digital telecom playbook Global digital telecom playbook Telcos reinvent themselves in the digital age The digital revolution is now well underway. Connected lifestyles are the norm as new use cases proliferate and data traffic

More information

FUJITSU Transformational Application Managed Services

FUJITSU Transformational Application Managed Services FUJITSU Application Managed Services Going digital What does it mean for Applications Management? Most public and private sector enterprises recognize that going digital will drive business agility and

More information

Build a Future-Ready Enterprise With NTT DATA Modernization Services

Build a Future-Ready Enterprise With NTT DATA Modernization Services NTT DATA welcomed Dell Services into the family in 2016. Together, we offer one of the industry s most comprehensive services portfolios designed to modernize business and technology to deliver the outcomes

More information

White Paper. Why A Company, Big or Small, Might Outsource its EDI

White Paper. Why A Company, Big or Small, Might Outsource its EDI White Paper Why A Company, Big or Small, Might Outsource its EDI 1 Table of contents Traditional or Modern EDI? 4 Not Just Features, but Capabilities 4 EDI Deployments 5 EDI and Business Execution 5 So,

More information

At the Heart of Smarter Onboarding

At the Heart of Smarter Onboarding www.niit-tech.com At the Heart of Smarter Onboarding Laying the Foundation for Client Centricity A user-friendly onboarding process creates a long-lasting, favorable first impression on customers. It is

More information

Integration and infrastructure software Executive brief May The business value of deploying WebSphere Portal software in an SOA environment.

Integration and infrastructure software Executive brief May The business value of deploying WebSphere Portal software in an SOA environment. Integration and infrastructure software Executive brief May 2006 The business value of deploying WebSphere Portal software in an SOA environment. Page 2 Contents 2 Executive overview 3 Why SOA? 5 The evolution

More information

Inside magazine issue 16 Part 01 - From a digital perspective Re-envisioning the customer banking experience

Inside magazine issue 16 Part 01 - From a digital perspective Re-envisioning the customer banking experience Re-envisioning the customer banking experience Olivier de Groote Partner Financial Services Industry Leader Deloitte Cedric Deleuze Partner Technology Deloitte Deloitte s digital bank solution is fundamentally

More information

COSYS. Improve Service Quality Reduce Mishandling Minimise Loss. A White Paper on COSYS. by NIIT Technologies

COSYS. Improve Service Quality Reduce Mishandling Minimise Loss. A White Paper on COSYS. by NIIT Technologies COSYS Improve Service Quality Reduce Mishandling Minimise Loss A White Paper on COSYS by NIIT Technologies May, 2012 Copyright 2012 NIIT Technologies Pte. Ltd. All rights reserved. No part of this publication

More information

CORVINA CORE VALUE INSURANCE ADMINISTRATION. Start Your Vision

CORVINA CORE VALUE INSURANCE ADMINISTRATION. Start Your Vision CORVINA CORE VALUE INSURANCE ADMINISTRATION Start Your Vision DIG Digital technologies are poised to reconfigure insurance processes within all lines of business. Insurers that choose a traditional approach

More information

Transforming Business Needs into Business Value. Path to Agility May 2013

Transforming Business Needs into Business Value. Path to Agility May 2013 Transforming Business Needs into Business Value Path to Agility May 2013 Agile Transformation Professional services career Large scale projects Application development & Integration Project management

More information

PARTNER OPPORTUNITY PLAYBOOK. Cloud Migration and Modernization

PARTNER OPPORTUNITY PLAYBOOK. Cloud Migration and Modernization PARTNER OPPORTUNITY PLAYBOOK Cloud Migration and Modernization TABLE OF CONTENTS The market for migration Why modernization matters now Big benefits for resellers Building a migration practice Next steps

More information

Viewpoint Adopt a service orientation

Viewpoint Adopt a service orientation Adopt a service orientation Leverage this service-driven approach in the transportation sector Table of contents Make the change 1 transform Review technology issues 2 Understand the 2 architectural elements

More information

30% 10B 35ZB 250B 15PB. Of the world s population (2B people) is accessing and using the Internet 1. s are being sent every day 1

30% 10B 35ZB 250B 15PB. Of the world s population (2B people) is accessing and using the Internet 1.  s are being sent every day 1 Evolving IT 30% Of the world s population (2B people) is accessing and using the Internet 1 250B Emails are being sent every day 1 10B Internet connected devices worldwide 1 2 15PB Of new data is being

More information

The New Age of Engaged Retailing

The New Age of Engaged Retailing The New Age of Engaged Retailing Consumerization of IT has blurred the lines between physical and online retailers. Consequently, the focus now is on how retailers can integrate technologies like Mobility,

More information

At the Heart of Efficient Operations

At the Heart of Efficient Operations At the Heart of Efficient Operations Reference Data Management in Financial Services Conquering Operational Complexity with a Unified View of Data Abstract Increased global regulatory pressure coupled

More information

Your Business. The Cloud. Business Cloud.

Your Business. The Cloud. Business Cloud. Your Business. The Cloud. Business Cloud. For the world of business today, change is the new constant, unpredictable is the new normal. In this rapidly evolving IT landscape, companies are constantly trying

More information

THE WISE PIVOT INTO SUPPLY CHAIN X.0

THE WISE PIVOT INTO SUPPLY CHAIN X.0 THE WISE PIVOT INTO SUPPLY CHAIN X.0 PAVING THE PATH TO PROFITABILITY IN THE DIGITAL WORLD In today s digital world, it is easier than ever to get the right products to the right places at the right time

More information

Reengineering your core processes and service layer A critical digital ecosystem enabler

Reengineering your core processes and service layer A critical digital ecosystem enabler Reengineering your core processes and service layer A critical digital ecosystem enabler Stéphane Hurtaud Partner Cybersecurity Leader Deloitte Jesper Nielsen Director Technology & Enterprise Application

More information

Exploring IoT Business Opportunities In Manufacturing By : Jim Brown President Tech-Clarity

Exploring IoT Business Opportunities In Manufacturing By : Jim Brown President Tech-Clarity 1 Exploring IoT Business Opportunities In Manufacturing By : Jim Brown President Tech-Clarity 2 Manufacturing in an Era of Innovation The manufacturing industry is currently in an era of significant innovation.

More information

FUJITSU Transformational Application Managed Services

FUJITSU Transformational Application Managed Services FUJITSU ational Application d Services Going digital What does it mean for Applications ment? Most public and private sector enterprises recognize that going digital will drive business agility and improve

More information

TRANSFORMING RETAIL. RINGING UP GREATER PROFITS Exceed consumer expectations. Keep your brand promise.

TRANSFORMING RETAIL. RINGING UP GREATER PROFITS Exceed consumer expectations. Keep your brand promise. TRANSFORMING RETAIL RINGING UP GREATER PROFITS Exceed consumer expectations. Keep your brand promise. TRANSFORMING RETAIL As one of the fastest-changing industries on the planet, is no stranger to Digital

More information

Delight Customers and Boost Their Loyalty with Best-Run Customer Service

Delight Customers and Boost Their Loyalty with Best-Run Customer Service SAP Brief SAP Customer Relationship Management SAP 360 Customer Objectives Delight Customers and Boost Their Loyalty with Best-Run Customer Service It s time to rethink customer service It s time to rethink

More information

Harnessing technology. Delivering change. Accenture Public Service Technology Consulting

Harnessing technology. Delivering change. Accenture Public Service Technology Consulting Harnessing technology. Delivering change. Accenture Public Service Technology Consulting The role of the public service technology organization is evolving rapidly. IT was once a cost center isolated from

More information

At the Heart of New Growth Horizons

At the Heart of New Growth Horizons www.niit-tech.com At the Heart of New Growth Horizons Powering Transformation for Travel and Transportation Enterprises Making customers feel special, sculpting new revenue streams, running flawless operations

More information

TECHED USER CONFERENCE MAY 3-4, 2016

TECHED USER CONFERENCE MAY 3-4, 2016 TECHED USER CONFERENCE MAY 3-4, 2016 Guido Falkenberg Software AG From Application Modernization to Digital Enterprise Transformation THE VALUE OF CORE APPLICATIONS IMPORTANCE AND CRITICALITY Tailored

More information

Digital Workplace Transformation with G Suite

Digital Workplace Transformation with G Suite Home Digital Workplace Transformation with G Suite The need: A digital mindset By 2020, 20% of organizations will include employee engagement improvement as a shared performance objective for HR and IT

More information

Retail s Complexity: The Information Technology Solution

Retail s Complexity: The Information Technology Solution A P P L I C A T I O N S A WHITE PAPER SERIES COMPLEXITY OF PRODUCTS, SCALE AND PROCESSES, ALONG WITH SUPPLY CHAIN CHALLENGES, PLACE EVER GREATER DEMANDS ON RETAILERS. IT SYSTEMS ARE AT THE HEART OF RETAIL

More information

Policy Administration Transformation

Policy Administration Transformation Financial Services the way we do it Policy Administration Transformation Helping insurers capture dramatic improvements in time-to-market, product or price leadership and operational excellence The insurance

More information

MASTERING DIGITAL TRANSFORMATION

MASTERING DIGITAL TRANSFORMATION MASTERING DIGITAL TRANSFORMATION WITH CRM POWERED BY BPM TECHNOLOGY How to keep up with changes in business and customer behavior Key takeaways: 01. How to enable digital transformation through agile process

More information

The Case for the SIO. A guide to navigate the new challenges of Service Management. kpmg.ca

The Case for the SIO. A guide to navigate the new challenges of Service Management. kpmg.ca The Case for the SIO A guide to navigate the new challenges of Service Management kpmg.ca Contents 1 Introduction to the Services Integration Office (SIO) 2 2 The SIO broken down 4 3 Final thoughts 9

More information

Investor Day Helping clients build digitally connected enterprises. George D. Schindler Chief Operating Officer. CGI Group Inc.

Investor Day Helping clients build digitally connected enterprises. George D. Schindler Chief Operating Officer. CGI Group Inc. Investor Day 2016 Helping clients build digitally connected enterprises George D. Schindler Chief Operating Officer CGI Group Inc. Chief Operating Officer digital focus Book to Bill Revenue Fueled by our

More information

IT Outsourcing (ITO) in the Healthcare Provider Industry Annual Report 2015: Building a Coherent Value Proposition

IT Outsourcing (ITO) in the Healthcare Provider Industry Annual Report 2015: Building a Coherent Value Proposition IT Outsourcing (ITO) in the Healthcare Provider Industry Annual Report 2015: Building a Coherent Value Proposition Healthcare & Life Sciences IT Annual Report: January 2016 Preview Deck EGR-2016-12-PD-1674

More information

Investor Day Client-driven market approach. Doug McCuaig, EVP, Global Client Transformation Services. CGI Group Inc.

Investor Day Client-driven market approach. Doug McCuaig, EVP, Global Client Transformation Services. CGI Group Inc. Investor Day 2016 Client-driven market approach Doug McCuaig, EVP, Global Client Transformation Services CGI Group Inc. CGI s go to market strategy is client-centric Listening to our clients We listen

More information

Fujitsu End User Services Delivering a service as mobile as your people need to be

Fujitsu End User Services Delivering a service as mobile as your people need to be Fujitsu End User Services Delivering a service as mobile as your people need to be Welcome to the age of mobility A new digital landscape Mobile technology is dramatically changing our everyday lives.

More information

A roadmap for maximizing supply chain effectiveness

A roadmap for maximizing supply chain effectiveness A roadmap for maximizing supply chain effectiveness Innovative SAP solutions for a digital supply chain to manage today s dynamic business environment Evolving the supply chain Today s global supply chains

More information

INTELLIGENT SUPPLY CHAIN REINVENTING THE SUPPLY CHAIN WITH AI THE POWER OF AI

INTELLIGENT SUPPLY CHAIN REINVENTING THE SUPPLY CHAIN WITH AI THE POWER OF AI INTELLIGENT SUPPLY CHAIN REINVENTING THE SUPPLY CHAIN WITH AI THE POWER OF AI BUSINESS SITUATION NEW DEMANDS ARE STRESSING THE SUPPLY CHAIN The age-old objective of the supply chain to have the right product,

More information

DRIVE YOUR OWN DISRUPTION

DRIVE YOUR OWN DISRUPTION DRIVE YOUR OWN DISRUPTION Unleash new growth potential in Industrial Equipment with an intelligent supply chain GET 360 DEGREES ALL-AROUND SMART As your products get smart, your supply chain must get smarter

More information

HP and Microsoft integrated innovation for end-user productivity

HP and Microsoft integrated innovation for end-user productivity HP and Microsoft integrated innovation for end-user productivity Information technology continues to drive productivity and change the way business is done. Because your end users are on the front line,

More information

Transforming OSS & BSS to transition to a full Digital Service Provider

Transforming OSS & BSS to transition to a full Digital Service Provider Transforming OSS & BSS to transition to a full Digital Service Provider Ida La Spisa, Head of PA DBS, Ericsson & Katarina Sekeljic, Head of IT & Business Transformation, Telekom Austria Group 2017 TM Forum

More information

VALUE ARCHITECTS: TRANSFORMING FINANCE FOR THE INTELLIGENT ENTERPRISE

VALUE ARCHITECTS: TRANSFORMING FINANCE FOR THE INTELLIGENT ENTERPRISE VALUE ARCHITECTS: DIGITALLY TRANSFORMING FINANCE FOR THE INTELLIGENT ENTERPRISE There s a transformational shift taking place in finance functions. They re moving from recording and reporting on results

More information

Consumerizing Service Delivery: Breaking Down Organizational Silos to Deliver Services to a Global, Mobile Workforce

Consumerizing Service Delivery: Breaking Down Organizational Silos to Deliver Services to a Global, Mobile Workforce Consumerizing Service Delivery: Breaking Down Organizational Silos to Deliver Services to a Global, Mobile Workforce KAREN ODEGAARD SENIOR MANAGER, Cloud Advisory ACCENTURE S SERVICE LANDSCAPE ACCENTURE

More information

21 ST CENTURY SOFWTARE ENGINEERING HCL ERS SOFTWARE ENGINEERING SERVICES

21 ST CENTURY SOFWTARE ENGINEERING HCL ERS SOFTWARE ENGINEERING SERVICES 21 ST CENTURY SOFWTARE ENGINEERING HCL ERS SOFTWARE ENGINEERING SERVICES Over 12 solutions and IPs in the last 1 year alone on SaaS, Cloud, Virtualization, ecommerce and Security - e.g. Agora, Cirrus,

More information

Maximizing the business benefits of SAP S/4HANA implementation. Tieto SAP Transformation Services

Maximizing the business benefits of SAP S/4HANA implementation. Tieto SAP Transformation Services Maximizing the business benefits of SAP S/4HANA implementation Tieto SAP Transformation Services Finding the best SAP S/4HANA implementation path for your business What is SAP S/4HANA and why use it? Business

More information

Customer Success Services. Services you need for successful digital transformation

Customer Success Services. Services you need for successful digital transformation Customer Success Services Services you need for successful digital transformation What Separates our Customer Success from the Rest We understand customer needs by driving thought leadership in digital

More information

Bolder IT Town Hall. Prepared for Deans, Directors and Chairs. Rob McCurdy May 8, 2018

Bolder IT Town Hall. Prepared for Deans, Directors and Chairs. Rob McCurdy May 8, 2018 Bolder IT Town Hall Prepared for Deans, Directors and Chairs Rob McCurdy May 8, 2018 Agenda Special Focus: IT Organizational Alignment Principles and deliverables of the program Spartan Common Core Service

More information

API Gateway Digital access to meaningful banking content

API Gateway Digital access to meaningful banking content API Gateway Digital access to meaningful banking content Unlocking The Core Jason Williams, VP Solution Architecture April 10 2017 APIs In Banking A Shift to Openness Major shift in Banking occurring whereby

More information

Insurance Engage with the Emerging

Insurance Engage with the Emerging Insurance Engage with the Emerging A new age of intelligent insurance, for a new breed of smart insurer Minimizing complexity. Unlocking agility. Propelling growth. For many insurance providers, business

More information

Mobility, Smart Devices, BYOD Do You Have a Solution & Strategy?

Mobility, Smart Devices, BYOD Do You Have a Solution & Strategy? Steven Scheurmann- Sales Leader, Asia Pacific & Japan, Endpoint & Mobility 스마트보안 Mobility, Smart Devices, BYOD Do You Have a Solution & Strategy? Mobile is an enterprise priority Growth in Internet Connected

More information

IoT shines light on contract manufacturing supply chain visibility

IoT shines light on contract manufacturing supply chain visibility IoT shines light on contract manufacturing supply chain visibility The outsourcing of manufacturing that made Southeast Asia the world s factory for decades is evolving to nearshore manufacturing as factories

More information

High Performance IT Insights. Managing IT Consumerization

High Performance IT Insights. Managing IT Consumerization High Performance IT Insights Managing IT Consumerization 2 Employees are taking technology decisions into their own hands literally. In a major workplace shift termed consumerization, staff are increasingly

More information

SHOULD YOU UPGRADE? Now you can. Here are 4 reasons why.

SHOULD YOU UPGRADE? Now you can. Here are 4 reasons why. SHOULD YOU UPGRADE? Your ERP system might be out of date and too complex to handle your industry s challenges. Should you upgrade to an enterprise management solution? Now you can. Here are 4 reasons why.

More information

How to enable revenue growth in the digital age

How to enable revenue growth in the digital age 14 Turning chaos into cash How to enable revenue growth in the digital age The role that technology can play in enabling revenue growth in the digital age All commercial businesses face continuous pressures

More information

The Age of Agile Solutions

The Age of Agile Solutions >> Whitepaper The Age of Agile Solutions Creating Interconnected Ecosystems October 2017 Sell Side Sponsored by The Age of Agile Solutions Contents Executive Summary... Technology and Services to Unlock

More information

Why Insurance Companies Should Re-evaluate Operations in a Digital World

Why Insurance Companies Should Re-evaluate Operations in a Digital World WHITE PAPER Why Insurance Companies Should Re-evaluate Operations in a Digital World Written by Supported by Vishal Arora Assistant Vice President, EXL Services Suneel Kante Vice President, EXL Services

More information

Capturing the Workspace as a Service market opportunity with Citrix

Capturing the Workspace as a Service market opportunity with Citrix Capturing the Workspace as a Service market opportunity with Citrix Aligning with the industry leader John Martens, Citrix Channel Product Sales Manager March, 2015 Citrix Hosted Workspace 2 Revenue ($M)

More information

Preparing for the Automation and Cognitive Computing Journey

Preparing for the Automation and Cognitive Computing Journey Preparing for the Automation and Cognitive Computing Journey Sathish Seshadri, Principal Consultant ISG WHITE PAPER 2016 Information Services Group, Inc. All Rights Reserved INTRODUCTION From the beginning

More information

Digital Ecosystems for Telcos

Digital Ecosystems for Telcos Digital Ecosystems for Telcos SAP TELCO DAY Vienna October 1, 2015 1955-2014 Digital revolution is on its way 93% of executives believe digital technologies will disrupt their business over the

More information

WHAT S DRIVING THE RETAIL BANKING INDUSTRY TO CLOUD?

WHAT S DRIVING THE RETAIL BANKING INDUSTRY TO CLOUD? WHAT S DRIVING THE RETAIL BANKING INDUSTRY TO CLOUD? As they continue to emerge from the 2008 financial crisis, manage the regulatory landscape and navigate changing and increasingly higher customer demands,

More information

High Value Enterprise Customer Management with Customer Centric System

High Value Enterprise Customer Management with Customer Centric System GRUPPO TELECOM ITALIA Paris, 21 April 2016 High Value Enterprise Customer Management with Customer Centric System Goffredo Sdrubolini - Telecom Italia Simone De Rose Telecom Italia Information Technology

More information

SUPPLY CHAIN TRANSFORMATION FOR THE INTELLIGENT ENTERPRISE: Driving New Growth

SUPPLY CHAIN TRANSFORMATION FOR THE INTELLIGENT ENTERPRISE: Driving New Growth SUPPLY CHAIN TRANSFORMATION FOR THE INTELLIGENT ENTERPRISE: Driving New Growth 1 Over the past few years, the supply chain for every business has become exponentially more complex. There are multiple causes.

More information

Document Outsourcing Analyst Briefing. November 16, 2011

Document Outsourcing Analyst Briefing. November 16, 2011 Document Outsourcing Analyst Briefing November 16, 2011 Xerox Direction Jim Lesko Vice President Xerox Investor Relations November 16, 2011 We have transformed. Total Revenue 2009 $15.2 billion 2011 ~$23

More information

Accenture CAS: integrated sales platform Power at your fingertips

Accenture CAS: integrated sales platform Power at your fingertips Accenture CAS: integrated sales platform Power at your fingertips Understanding the market It is a tough market out there: margins are tightening, competition is increasing and the retail landscape is

More information

invest in leveraging mobility, not in managing it Solution Brief Mobility Lifecycle Management

invest in leveraging mobility, not in managing it Solution Brief Mobility Lifecycle Management MOTOROLA MOBILITY LIFECYCLE MANAGEMENT invest in leveraging mobility, not in managing it If you have any doubt about the impact of mobility on your future, consider this: In a recent Broadsoft survey of

More information

Winning position in a new market

Winning position in a new market Winning position in a new market Cyril Garcia, Strategy & Transformation Director WestLB Software & Services Day Zurich, June 7 Proposed agenda 1 2 Where we are Market dynamics 3 Toward new positionings

More information

Kseniia Jones Senior Manager Global Risk Advisory Deloitte UK

Kseniia Jones Senior Manager Global Risk Advisory Deloitte UK Inside magazine - Edition 2018 You and I were The rise of managed services Hugo Morris Partner Managed Risk Services Deloitte UK Mark Whitehead Director UK Risk Advisory Deloitte UK Kseniia Jones Senior

More information

Insurance Outsourcing Services

Insurance Outsourcing Services BUSINESS PROCESS OUTSOURCING INSURANCE Insurance Outsourcing Services Delivering Measurable Results 2 Introduction Insurers want to keep pace with emerging industry trends and adapt quickly to new market

More information

Communications in the Cloud:

Communications in the Cloud: WHITEPAPER Communications in the Cloud: Why It Makes Sense for Today s Business MiCloud Unified communications delivered in the cloud can help businesses of all sizes address many collaboration and communications

More information

Striking the Balance Between Risk and Reward

Striking the Balance Between Risk and Reward Experience the commitment Striking the Balance Between Risk and Reward in payments modernization Staying competitive in financial services requires meeting everincreasing customer expectations for digital

More information

RPA is Transforming Business Processes Delivering Fast, Accurate Service, and Improving Customer Experience

RPA is Transforming Business Processes Delivering Fast, Accurate Service, and Improving Customer Experience RPA is Transforming Business Processes Delivering Fast, Accurate Service, and Improving Customer Experience Created by the Institute for Robotic Process Automation in association with NICE The Institute

More information

Back to School for Business Services how to get it right?

Back to School for Business Services how to get it right? Back to School for Business Services how to get it right? CORE conference November 8, 2016 1 Shared Services and Outsourcing Advisory WHO WE ARE KPMG s Shared Services and Outsourcing Advisory practice

More information