Fraud Manager - ARP Register Maintenance & Image Positive Pay

Transcription

1 Fraud Manager - ARP Register Maintenance & Image Positive Pay Wholesale Customer Training 2015 Wells Fargo Bank, N.A. All rights reserved. For public use.

2 Fraud Manager - ARP/IPP Agenda Commercial Electronic Office (CEO ) access Fraud Manager Home ARP Register Maintenance Add check issues manually or file upload Image Positive Pay Decision exceptions Approvals for ARP and/or IPP (if applicable) Accessing historical data and reports Fraud Manager help Post class resources 2

3 CEO portal sign-on website 3

4 CEO Home Access the Fraud Manager service 4

5 Fraud Manager Home 5

6 ARP Register Maintenance Enter check issues manually or file upload 6

7 Fraud Manager Home Select Add Check Issues from navigation bar or Positive Pay panel 7

8 Add Check Issues Enter Manually Select Add Issue from the Enter Manually tab 8

9 Enter check information The "Payee Name/Memo" entry is required if your company has the optional Payee Validation service In this case, the entry format must be either Payee Name or Payee Name~Memo If you don't have Payee Validation, this field is optional to use, and the entry does not have to be in a specific format 9

10 Select Continue when ready to submit item(s) 10

11 Verify manual entries and Submit 11

12 Add Check Issues Upload File Select Browse from the Upload File tab 12

13 13 Import file specifications Excel ARP Transaction Type Codes Add a new entry Cancel an existing entry New void entry Delete an INNR older than 2 statement cycles Initiate a Stop Payment Release a Stop Payment Cancel a Stop Pay renewal Routing/Transit Number Account Number Serial (Check) Number Issue Date MM-DD-YYYY Amount Type Code Required only for Payee Validation (Payee Name or Payee Name~Memo)

14 Upload Check Issue File Review file scan results 14

15 Verify Check Issue File Review issues with errors 15

16 Image Positive Pay Decision exception items 16

17 Fraud Manager Account Summary Provides overview of current day Positive Pay information 17

18 Fraud Manager Positive Pay exceptions Select Pending Decisions or numeric value exceptions link from Positive Pay Panel 18

19 Pending Decisions review exceptions Review details, view image(s), select decision accordingly

20 View Image Download, print, or adjust image as needed, select Hide Image to collapse 20

21 Pay Action Create check issue for INNR Select Yes or No in Pay dropdown accordingly

22 Return Action Select return reason Select appropriate return reason from Return dropdown

23 Approvals Secondary approval is an optional feature for both ARP Register Maintenance and Image Positive Pay 23

24 Fraud Manager Home Select Pending Approvals from navigation bar or the link in the Pending Approvals panel 24

25 Pending Approvals: Exceptions/Check Issues Review and make approve or reject decision

26 Approvals - Requiring Edits Select Edit to make necessary changes and resubmit for approval

27 Historical data and reports Fraud Manager will provide information for both ARP Register Maintenance and Image Positive Pay 27

28 Today s Activity Select Check Issues or Positive Pay Decisions tab to review current day activity 28

29 Reports Select report type from dropdown Check Issue/Positive Pay 29

30 Fraud Manager Help Select Help from the Support menu in the Fraud Manager application 30

31 Fraud Manager Help Topic Expand a specific topic for additional detail 31

32 General help and training resources CEO Home page click the Support button, then select Help Use the Online Training Classes link to register for free online CEO product training classes Use the My Help section to access User Guides and other resources specific to your various CEO services 32

33 Fraud Manager Post class resources Product questions? CEO portal online help resources Contact your Relationship Management team, or Customer Service Officer Contact the Treasury Management Client Services team: AT-WELLS ( ) Training feedback or questions? Send an to: 33