Enterprise Systems. ATI - Antonius Rachmat C

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1 Enterprise Systems ATI - Antonius Rachmat C

2 Data, Information, Knowledge Data, or raw data: refers to a basic description of products, customers, events, activities, and transactions that are recorded, classified, and stored. Information is data that has been processed, organized, or put into context so that it has meaning and value to the person receiving it. Knowledge consists of data and/or information that have been processed.

3 Data, Information, Knowledge

4 Enterprise Enterprise needs data, information, and knowledge to manage all of the business processes Software that manage all of the resources, Software that manage all of the resources, manage all of the business processes is Enterprise Systems Software (Enterprise Resources Planning Software)

5 Enterprise System Management Overview of enterprise system in Enterprise

Yesterday : Process using functional systems

Receive Customer Order Prepare Shipment Send

Paperwork Send Paperwork Enter/Update Data

6 Yesterday : Process using functional systems (departmental) Sales Warehouse Accounting Receive Customer Order Prepare Shipment Send Shipment Send Invoice Receive Payment Send Paperwork Send Paperwork Enter/Update Data Enter/Update Data Enter/Update Data Enter/Update Data Enter/Update Data Delay! Delay! Sales Information System Warehouse Information System Accounting Information System

7 Functional systems Typically contained within a department Islands of data Applications independently developed and deployed by each departments

8 Problems with function based application Sharing of data between systems Data duplication Data inconsistency Applications that don t talk to one another Limited or lack of integrated information Isolated decisions lead to overall inefficiencies Increased expenses

Receive Payment Enter/Update Data Enter/Update Data Enter/Update

9 Now: Processes using Enterprise Systems Sales Warehouse Accounting Receive Customer Order Prepare Shipment Send Shipment Send Invoice Receive Payment Enter/Update Data Enter/Update Data Enter/Update Data Enter/Update Data Enter/Update Data Enterprise Information System

10 Enterprise Systems Evolution Three stages of evolution Stage 1: Stand-alone Mainframe Systems Stage 2: Client-Server Architecture Stage 3: Service-Oriented Architecture (SOA) Web services

11 Multi platform ES Client Punch Card or Terminal Custom (10 s of users) PC or Internet (1000 s of users) Any Device (Millions of users) Composites Composites Applicatio n Application Application OS Application OS Application OS OS OSApplications OS OS OS OSApplications OS OS Data Management OS and Database DB OS DB OS DB OS DB OS OS DB OS DB OS DB OS OS Mainframe Client Server SOA

12 Contoh ERP: MySAP Architecture

13 Architecture of Enterprise System Characteristics Integrated with other departments Flexible (change ready) Open (compatible with other technology) Secure Technology trend support Standard support

14 Component of Enterprise Systems The ES Application Suite Enterprise Resource Planning (ERP) Supply Chain Management (SCM) Supplier Relationship Management (SRM) Product Lifecycle Management (PLM) Human Capital Management (HCM)

15 The ERP application suite

16 ERP Software that integrates planning, management & use of all resources in entire enterprise. Comprises sets of applications that automate back-end operations (financial, inventory management & scheduling). Modules for cost control, accounts payable/receivable, fixed assets. Benefits range from increased efficiency to improved quality, productivity & profitability.

17 Resources Dalam kaitannya dengan Enterprise, resource dapat berupa aset perusahaan yang meliputi: aset keuangan, SDM, konsumen, supplier, order, teknologi, dan juga strategi (proses bisnis)

18 ERP dalam Klasifikasi Sistem Informasi Top level /Strategi c Middle level /Tactical Executive Information Systems (EIS) Strategic supports Decision Support Systems (DSS) Decision making support ERP Applications Low level (Operational) Transaction Processing Systems (TPS) & Database Management Systems Office Automation Systems (AOS)

19 ERP untuk integrasi dalam organisasi

20 Vendors of ERP SAP (mysap) Oracle JD Edwards (telah diakuisisi Oracle) Peoplesoft (telah diakuisisi Oracle) Compiere (Opensource) OpenBravo TinyERP OpenERP

21 Vendor ERP Logo

22 mysap

23 TinyERP

24 OpenERP

25 SAP ERP Solution Map End-User Service Delivery Analytics Financial Analytics Operations Analytics Workforce Analytics Financials Financial Supply Chain Management Treasury Financial Accounting Management Accounting Corporate Governance Human Capital Management Procurement and Logistics Execution Product Development and Manufacturing Talent Management Workforce Process Management Workforce Deployment Procurement Inventory and Warehouse Management Inbound and Outbound Logistics Production Planning Manufacturing Execution Product Development Transportation Management Life-Cycle Data Management Shared Ser rvice Delivery SAP NetWeaver Sales and Service Sales Order Management Aftermarket Sales and Service Professional-Service Delivery Corporate Services Copyright SAP AG 2008 Real Estate Management Enterprise Asset Management Project and Portfolio Management Travel Management Environment, Health, and Safety Compliance Mgmt. Quality Management Global Trade Services

26 Modul ERP (tipikal mysap) : (Source : mysap) mysap Financials mysap Human Resource mysap Order Fulfillment mysap Procurement mysap Planning mysap Manufacturing mysap Technology Administration mysap Technology ABAP Workbench mysap Plant Maintenance mysap Project Management

27 mysap Procurement

28 Production in SAP

29 Sales Order in SAP

30 HR Management

31 Organizational Data in ERP Defines the organizational structure of the enterprise Includes definitions of: Companies (subsidiaries, etc.) Divisions based on, product or geographical hierarchy Sales organizations Purchasing organizations Physical facilities: plants, warehouses, distribution centers HR organization: job, position, and person Data rarely changes

33 Master Data Define key entities in an organization Customers Basic information: name, address, contact information Financial information: payment terms, methods Sales information: delivery terms Products Basic data: description, weight, color Purchasing data Sales data Manufacturing data

34 Master Data (2) Vendors / suppliers Similar information as customer Employees Basic data Personal data: dependents Payroll data Tax data Data changes occasionally

35 Master Data (3) All data in master data are categorized as: 1.General Data: highest level, general 2.Data for Company Codes: for some area 3.Data for Sales: for a store front

36 Transaction Data Data that is the consequence of day-to-day transaction Who, what, when, where, how, how much Sales Customer, products, quantities, dates and times, location (shipping, delivery), sales person Purchase Vendor, products, quantities, dates and times, location (delivery), sales person, requester Production Materials, quantities, facilities, resources (machine, people), dates and times, locations (storage, production)

37 SCM dan CRM

38 Business Value of SCM Effective transformation of raw materials into goods and/or services. Reduce uncertainty & risk. Improved collaboration to decrease inventory levels & cycle time. Improved processes & customer service. Increased profitability & competitiveness.

39 SAP in Supply Chain Management Demand & Supply Planning Demand Planning & Forecasting Safety Stock Planning Supply Network Planning Distribution Planning Service Parts Planning Procurement Strategic Sourcing Purchase Order Processing Invoicing Manufacturing Production Planning & Detailed Scheduling Manufacturing Visibility & Execution & Collaboration MRP based Detailed Scheduling Warehousing Inbound Processing & Receipt Confirmation Outbound Processing Cross Docking Warehousing & Storage Physical Inventory Order Fulfillment Sales Order Processing Billing Service Parts Order Fulfillment Transportation Freight Management Planning & Dispatching Rating & Billing & Settlement Driver & Asset Management Network Collaboration SAP NetWeaver Real World Awareness Supply Chain Event Management Auto ID / RFID and Sensor Integration Supply Chain Visibility Strategic Supply Chain Design Supply Chain Analytics Supply Chain Risk Management Sales & Operations Planning Supply Network Collaboration Supplier Collaboration Customer Collaboration Outsourced Manufacturing Supply Chain Management with Duet Copyright SAP AG 2008 Demand Planning in MS Excel

40 CRM Business Strategy Customers are the core of the business. Success depends upon company effectively managing relationships with customers. It is a business strategy to select & manage customers to optimize long-term value. Requires a customer-centric business philosophy & culture to support effective marketing, sales & services processes. Idea is simple treat different customers differently as their needs are different & their value to the company may be different.

41 Classification of CRM Applications Customer-facing include all areas where customers interact with company (call centers, help desks, sales force automation). Customer-touching customers interact with the applications (self-service, campaign management, general purpose e-business applications). Customer-centric intelligence analyze results of operational processing & use results to improve CRM applications. Customer networking methods that provide the opportunity to build personal relationships (chat rooms & discussion lists).

42 Levels & Types of e-crm application Foundational service minimum necessary services such as web site responsiveness. Customer-centered services order tracking, product configuration/customization & security/trust. Services that matter the most to customers. Primarily on the web. Value-added services extra such as online auctions, online training & education. Loyalty programs recognize customers who repeatedly use services (products) offered.

43 Tools for Customer Service Personalized web pages used to record purchases & preferences. FAQs commonly used for dealing with repetitive customer questions. & automated response Chat rooms Live chat Call centers

44 NEXT Web 2.0 and Social Networks

Introduction to SAP. SAP University Alliances Author Stefan Weidner Babett Koch Chris Bernhardt. Product SAP ERP 6.0 EhP4.

Introduction to SAP. SAP University Alliances Author Stefan Weidner Babett Koch Chris Bernhardt. Product SAP ERP 6.0 EhP4. SAP University Alliances Author Stefan Weidner Babett Koch Chris Bernhardt Introduction to SAP Product SAP ERP 6.0 EhP4 Level Beginner Focus Cross-functional integration SD, MM, PP, FI, CO, HCM, WM, PS,