CR500. CRM Middleware COURSE OUTLINE. Course Version: 10 Course Duration: 2 Day(s)
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1 CR500 CRM Middleware. COURSE OUTLINE Course Version: 10 Course Duration: 2 Day(s)
2 SAP Copyrights and Trademarks 2013 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iseries, pseries, xseries, zseries, eserver, z/vm, z/os, i5/os, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Oracle is a registered trademark of Oracle Corporation UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc. HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc. JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company. Sybase and Adaptive Server, ianywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase, Inc. Sybase is an SAP company.
3 All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. Copyright. All rights reserved. iii
4 iv Copyright. All rights reserved.
5 About This Handbook This handbook is intended to complement the instructor-led presentation of this course, and serve as a source of reference. It is not suitable for self-study. Typographic Conventions American English is the standard used in this handbook. The following typographic conventions are also used. This information is displayed in the instructor s presentation Demonstration Procedure Warning or Caution Hint Related or Additional Information Facilitated Discussion User interface control Example text Window title Example text Copyright. All rights reserved. v
6 vi Copyright. All rights reserved.
7 Contents ix Course Overview 1 Unit 1: Solution Overview 1 Lesson: Introducing SAP CRM Functions and Architecture 3 Unit 2: Data Exchange with the SAP ERP Back-End System 3 Lesson: Maintaining Basic Settings for Data Exchange 3 Lesson: Synchronizing Customizing Data 3 Lesson: Downloading Data from SAP ERP to SAP CRM 3 Lesson: Performing Delta Load from SAP ERP to SAP CRM 3 Lesson: Uploading Data from SAP CRM to SAP ERP 5 Unit 3: CRM Middleware Operations 5 Lesson: Monitoring the CRM Middleware 5 Lesson: Handling Errors 5 Lesson: Ensuring Data Consistency 5 Lesson: Troubleshooting Errors 7 Unit 4: Data Exchange with 3rd Party Backend 7 Lesson: Exchanging Data with Third Party Back-End Systems 9 Unit 5: Data Exchange with BW Systems 9 Lesson: Exchanging Data with SAP NetWeaver BW Systems Copyright. All rights reserved. vii
8 viii Copyright. All rights reserved.
9 Course Overview TARGET AUDIENCE This course is intended for the following audiences: Application Consultant Technology Consultant System Administrator Super / Key / Power User Copyright. All rights reserved. ix
10 x Copyright. All rights reserved.
11 UNIT 1 Solution Overview Lesson 1: Introducing SAP CRM Functions and Architecture Check the key modes of access of the SAP CRM application Check the architecture options of the SAP CRM application Check SAP Best Practices for CRM Copyright. All rights reserved. 1
12 Unit 1: Solution Overview 2 Copyright. All rights reserved.
13 UNIT 2 Data Exchange with the SAP ERP Back-End System Lesson 1: Maintaining Basic Settings for Data Exchange Verify message flow Connect SAP CRM with SAP ERP Lesson 2: Synchronizing Customizing Data Maintain Customizing adapter objects Monitor queues Extract and map Customizing data Lesson 3: Downloading Data from SAP ERP to SAP CRM Perform the initial load from SAP ERP to SAP CRM Lesson 4: Performing Delta Load from SAP ERP to SAP CRM Perform the delta load from SAP ERP to SAP CRM Lesson 5: Uploading Data from SAP CRM to SAP ERP Maintain the Replication Model Copyright. All rights reserved. 3
14 Unit 2: Data Exchange with the SAP ERP Back-End System Perform the initial load from SAP CRM to SAP ERP Perform the delta load from SAP CRM to SAP ERP 4 Copyright. All rights reserved.
15 UNIT 3 CRM Middleware Operations Lesson 1: Monitoring the CRM Middleware Monitor the CRM Middleware Lesson 2: Handling Errors Perform error handling Lesson 3: Ensuring Data Consistency Create a Data Integrity Manager instance Create a request Lesson 4: Troubleshooting Errors Troubleshoot the initial load from SAP ERP to SAP CRM Troubleshoot the delta load from SAP ERP to SAP CRM Troubleshoot the load from SAP CRM to SAP ERP Copyright. All rights reserved. 5
16 Unit 3: CRM Middleware Operations 6 Copyright. All rights reserved.
17 UNIT 4 Data Exchange with 3rd Party Backend Lesson 1: Exchanging Data with Third Party Back-End Systems Analyze the XIF adapter Copyright. All rights reserved. 7
18 Unit 4: Data Exchange with 3rd Party Backend 8 Copyright. All rights reserved.
19 UNIT 5 Data Exchange with BW Systems Lesson 1: Exchanging Data with SAP NetWeaver BW Systems Exchange data with SAP NetWeaver BW systems Copyright. All rights reserved. 9
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