TRUE VIEW ENGAGEMENT PLATFORM

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1 TRUE VIEW ENGAGEMENT PLATFORM Provider Directory + Costs

2 COMBINE YOUR PROVIDER DIRECTORY AND COST TRANSPARENCY INTO ONE PLATFORM

3 Offer simple, smart health shopping with True View HELP PEOPLE CHOOSE THE RIGHT CARE Rising healthcare costs. Increasing member expectations. A boom in healthcare technology. How can you manage it all? Our True View engagement platform can help you simplify health information, improve the user experience, connect your wellness programs and manage your evolving portfolio of benefits tools. It s a simpler, smarter health shopping solution that your members will want to use again and again. By combining a provider directory with cost and quality transparency, finding the right healthcare is even easier. Provider Directory People will feel confident searching in our easy-to-use provider directory. Designed with users in mind, every search scenario has been put to the test. Our provider directory not only meets the must-have standards that health plans expect and members deserve, but it also delivers accurate results and limits complexity for a better user experience. Satisfy members with a user-friendly platform Find providers fast by name, specialty or condition Provide public search access or authenticate for more features Deliver regularly updated data for more accurate search results Create admin access for data validation

4 Cost Transparency In just a few clicks, your members will become smarter healthcare shoppers. They can search and save on their medical services and prescriptions while comparing cost, quality and nearby locations. True View is smart, too. It guides members to relevant search terms after only a few letters are typed. Powerful engagement tools like Well Alerts and Ways to Save Alerts are built in to help your members save. You can use these alerts to offer savings, send useful reminders and grow your member engagement with text, , print and telephone communications. Cost transparency with True View can: Find cost information quickly on more than 1,000 medical services and 4,000 prescriptions Show detailed plan benefits, account balances, real-time deductible statuses and member out-of-pocket costs Highlight preferred providers that are in-network, lowest cost or nearest to the member Promote strategic company initiatives like wellness programs, telehealth and centers of excellence Use proactive alerts to grow engagement with a multichannel approach This provider functionality eliminates many of the questions people had about finding a provider, while offering reviews that help them to feel better about the choices they make GARY D. ST. HILAIRE President and CEO of Capital Blue Cross

5 Effective Engagement Tools True View is the leading health shopping platform because it s backed by proven engagement techniques. From shopping alerts to wellness reminders, to user testing and focus group research, to best practice communications and incentives, you can trust Change Healthcare for a smooth roll-out. Our team will work directly with your staff to develop a specific plan for different segments of your population. And we won t wait for your members to engage; we will proactively reach out to them. 67% 67% of members for one large employer client had savings opportunities * 217% increase in True View sign-ins one week after Well Alerts delivered ** *Large Employer Case Study by Change Healthcare Engagement Solutions. Specific client results may vary **Regional Health Plan Case Study by Change Healthcare Engagement Solutions. Specific client results may vary

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7 Engagement Solutions Products and Features: True View delivers a provider directory and cost transparency platform that simplifies benefits information and empowers smarter healthcare shopping all in one spot. The True View solution includes: Search gives members fast, comprehensive costs on more than 4,000 prescriptions and 1,000 medical services. Provider Directory helps members easily find and compare doctors, specialists, hospitals, imaging centers, surgery centers, and more. Ways to Save Alerts are personalized messages that show members exactly where and how to save on the medical services and prescriptions they use most. Well Alerts are targeted, customized messages to members that support wellness, chronic care, medical adherence and point-of-care initiatives. Incentives help people take specific actions, with the goal to make members more aware of their healthcare options and encourage participation. Healthcare University uses videos and accredited content to educate members on the basics of health insurance and healthcare consumerism. Reporting delivers program metrics on member searches, savings and usage directly to your inbox every month. Smart Connect reaches members quickly and easily with an automated communications platform, including telephonic outreach. Support Portal makes it easier for health coaches, advocates and customer service representatives to guide members through their health choices telephonically or in-person using the same provider, cost and quality data as True View. API Integration allows any third-party platform to leverage our rich cost and provider data. With an API, you can continue to strengthen your vendor/customer relationships while on your own platform. ENABLING SMARTER HEALTHCARE 2016 Change Healthcare Operations LLC. All rights reserved. Learn more: changehealthcare.com/solutions/details/ payers/engagement-solutions/transparency-view

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