Moving to Service Centric Management with HP OMi
|
|
- Barbara Leslie Boone
- 6 years ago
- Views:
Transcription
1 Moving to Service Centric Management with HP OMi Steps to a successful Business Service Management implementation
2 HP Business Service Management Ensure optimal IT performance and availability in a dynamic world Business Service Management Operations Bridge Consolidated management, accelerated root cause analysis Application Management End-to-end composite application performance management Operations Analytics Actionable analytics from events, logs, metrics & topology data Infrastructure Management Comprehensive visibility and monitoring of hybrid IT Featuring the Run-Time Service Model Forrester & Gartner Leader Ops Analytics the next big thing! Unique RTSM engine Patented Analytics: IT s crystal ball Huge Installed Base 2
3 HP Business Service Management Achieve operational excellence in a dynamic world Application performance management End-user experience Transactions Application diagnostics 3 Run-time service model Comprehensive, automated and up-to-date model for dynamic services Infrastructure management Server, Network, Storage Cloud Environments Virtualization 3 rd -party monitoring tools Universal event correlation and Operations Intelligence Reduce MTTR Reduce OpEx Improve health of business services
4 This is what we need to serve the business! but how to get there best? 4
5 The Journey to a successful BSM implementation
6 Using the right tools is important but there is much more to consider Consider your starting point scenario 6 - OM Classic User (OM Windows or OM Unix) - BSM EUM user with a nonembedded - event console - Multi-console user for different areas: network, server, application - Starting from scratch. You are building a new IT Operation Management infrastructure Reactive Applied Managed Proactive Predictive Consider where do you want to go - BSM is not only a fancy user interface on top of OM - Look for an Operations Bridge? - Want to move from Node- Centric Monitoring to Service- Centric view? - Bespoke vs. Out of the box - Want to measure your IT? - Want to use advanced correlation scenarios for event reduction? - Want to introduce automatic monitoring when new servers are added or infra topology changes?
7 Business Service Management Stages to success Stage 1 Reactive React to infrastructure events Domain centric infrastructure component monitoring Stage 2 Applied Apply operational KPIs within domains Events consolidation (DC level) Infrastructure Discovery Synthetic transaction and application monitoring for critical apps Stage 3 Managed Manage operations through organization standards and processes Service-centric operations management Root cause analysis Manage end-user experience Service Desk integration Stage 4 Proactive Pro-active service operations. Enterprise-governed standards Service impact analysis Application performance management KPI-based service dashboards ITSM Integration Automated remediation Stage 5 Predictive Predictive service operations Continuous Service improvement Service capacity planning Real-time analytics to predict events Integrated across IT service lifecycle Infrastructure Management Business Service Management Journey to Predictive Service Operations 7
8 Operations Management Disciplines Stage 1 Stage 2 Stage 3 Stage 4 Stage 5 Service Analytics Service Analytics Service-Level Management Service-Level Management Process Automation Integrated Process Automation Integrated Process Automation Policy Templates Impact Graphs Application Performance Mgmt Config Management (MA for Agents) Service Modelling Application Performance Mgmt Config Management (MA for Apps) ucmdb integration Application Performance Mgmt Config Management (MA 3 rd Party) RTSM Application Performance Mgmt Configuration Management Disciplines DeDuplication / Filtering Correlation (Stream) Correlation (Topology) Correlation (Topology) Correlation (Topology) Event Management Event Management (Consolidated) Event Management (Gamified) Event Management (Gamified) Event Management (Gamified) Infrastructure Management Infrastructure Management Infrastructure Management Infrastructure Management Infrastructure Management Time to Maturity Infrastructure Management Business Service Management Journey to Predictive Service Operations Basic Advanced Matured 8
9 OpsBridge Implementation Options Grow maturity and add additional benefits over time Easy tuning Efficient Operator workflow using modern UI Increased user motivation through Gamification correlation event enrichment & automation Complement infrastructure monitoring with end-user perspective Add End-User Perspective Business service context Adjusted SH calculation Business service centric Self-service / automation Automated monitoring configuration Control Events Add reporting with SHR Consolidate Events TBEC Context-specific tools/graphs Topo-aware views Business-service related reports Topology-based monitoring configuration Add topology as needed / start with ootb topology / add more topology for certain applications/areas over time 9
10 Steps to introduce various BSM products (1/2) Don t try to do everything at the same time Plan your every single step, mainly the first one: The Model. 10 Design it, you could implement the model stage by stage The RTSM permits to design or import from external tools Business Service topology: UCMDB, Atrium, Troux or others. Define a subset of Business Services and use them to drill any perspective Plan how events are mapped to CI and understand the meaning of events. This will help you implement advanced BSM features like dashboarding and correlation or SLM Introduce E2E E2E will give you a Business level View
11 Steps to introduce various BSM products (2/2) Don t try to do everything at the same time Build a dashboard to cover new monitoring tools Evaluate a CLIP scenario: Service Manager integration Automation tools to help incident fast resolutions (mainly Operation Orchestration) Introduce Correlation to achieve event reduction and decrease MTTR Complement the OpsBridge with OpsAnalytics Evaluate SLM to measure your IT against contracts with customers RTSM OM classic E2E BSM/OMi SM OO SiteScope OpsA 3 Party tools 11
12 Reuse HP knowledge HP explains you how to start your journey Use the RTSM Best Practice to design a fully compliant model and understand quickly how to implement and tune it. ( Follow the End-to-End Service Monitoring in IT environment Best Practice. It will explain how to deploy and implement smart end-to-end service monitoring solutions to ensure adherence to the level agreed upon between the service provider and the service consumer. ( Other valuable readings: Mobile Monitoring ( Service Health Best Practice (on HP SW Knowledge Base site) Topology integration: OM and NNMi (in the standard docs) and if you want an expert guide for your journey, ask to HP SW Professional Services 12
13 Steps to introduce an Operations Bridge
14 HP Operations Bridge allows you to ACT Simplifying your complex world Aggregate Single pane of glass across performance, events & topology Consolidate the data across all point tools Control Correlate data to find root cause via the RTSM Automate actions & monitoring Team Collaborate across silos & teams Gamify to engage operators and unlock efficiencies 14
15 ACT: Step up the value with OpsBridge Evolution towards the new style of IT +Value Consolidate Events +Value Event-Driven Correlation +Value Add End-User Perspective +Value Service-Centric Management +Value Self-Service & Automation Improve the Health of your Business with reduced cost and better MTTR 15
16 ACT: Step up the value with OpsBridge Step 1: Consolidate Events Consolidate events from various domain tools Single Pane of glass Simple model (mainly node-centric) from BSM connectors, via CMS sync or auto-created Event-driven Health Indicators Nice overview via Event Dashboard - views and filters to understand impact 16
17 ACT: Step up the value with OpsBridge Step 2: Event Driven Correlation High Quality Events Remove duplicates Good-Bad correlation Check for missing events Suppression and storm detection Enrichment (CI, owner, location, knowledge base, ) Event reports via HP Service Health Reporter Auto-remediation (e.g. using HP Operations Orchestration) Connect Ticket System (e.g. using HP Service Manager) 17
18 ACT: Step up the value with OpsBridge Step 3: Add End-User Perspective Complement infrastructure monitoring with end-user perspective Model/discover business services and business applications (following modeling best practices) Probes for selected business apps and services (e.g. HP RUM/HP BPM) Understand current health in addition to event-driven status Topology-Based Event Correlation (TBEC) to further reduce events and pinpoint root causes CI centric monitoring tune parameters 18
19 ACT: Step up the value with OpsBridge Step 4: Service-Centric Management Prioritize events by business impact Update ticket integration with business impact Service health dashboard showing various KPIs, service watch lists, etc. (following service health best practices) Service centric x-domain reports using HP Service Health Reporter Service-Level Management to ensure that important SLAs are met 19
20 20 ACT: Step up the value with OpsBridge Step 5: Self-Service & Automation Self-Service for consumers of IT Service portals (e.g. integration with HP CSA) Monitoring as a service SME can tune monitoring OMi Monitoring Automation to: automatically monitor highly dynamic environments (new apps, scale-out, moving servers, ) automatically configure monitoring tools such as HP SiteScope and HP Operations Agent
21 Analytics to understand the unknown
22 HP Operations Analytics complementing the Operations Bridge Prepare Predict Pinpoint Big Data store for IT Connects to all your operations data Stores, indexes and understands Autom. Analytics Self-calibrates via machine learning Predicts future behavior Instant replay Recreates history with beautiful visualizations Isolates trouble in time in context NOTE: all product views are illustrations and might not represent actual product screens. 22
23 Quickly resolve problems never seen before Use modern big data technologies to analyze logs, events, metric and topology Compose search in context Specify time 23
24 Analytics dashboard within MyBSM Powerful & Easy Launch in context of an event Analyze what happened e.g.: On a given host During a specific time period 24 NOTE: all product views are illustrations and might not represent actual product screens.
25 What else is important?
26 Tips, Tricks and Pitfalls Have a safe journey to a successful OpsBridge implementation Don t fly too fast! Ensure that value is gained before implementing another step. Follow best practices documented by HP. This will help to reduce required customizations, BSM/OMi is not simply a new version of OM: Prepare to gain additional values. Integrating existing domain tools may help to introduce the central operations bridge function Mature your model (services, infra elements, dependencies, ). The up-to-date RTSM will help to reach a high level of automation. Extensive use of Close and reset health indicator may indicate that value of event driven correlation / status is not fully achieved yet. 26
27 In trouble? Get help on your BSM community! How you can benefit? Get Started Now!! Go here: Find answers, interact with community members Browse through the Content Catalog for BSM Content from HP, Partners & Customers Visit Expert Blogs for tips, tricks, hints Share your integrations, snippets, scripts, articles and everything else the community can benefit from Contact HP experts on BSM products and the solution in general 27
28 Thank you
29
30 Backup Slides
31 31 OpsBridge: reduce cost and gain efficiency Evolution towards the new style of IT Operational Efficiency Domain Manager Separated domain tools Node-centric Monitoring Service-centric Monitoring Model based Centralized Event Management Central console Federating all sources Infrastructure & Application Event & Performance Event Correlation Stream & topology based Root cause analysis Event Reduction De-duplication Message storm Advanced filters Journey 1 Ops Bridge Advanced MOM Automated Configuration Automated monitoring configuration Self-service config KPI driven Bottom-up / top-down analysis X-domain reporting & forecasting Single pane of glass Service watch list Federate 3 rd party Advanced Management Cockpit Predictive Automated base lining Ops Analytics Cost Reduction
Take control with HP Operations Bridge
HP Software: Apps meet Ops 2015 Take control with HP Operations Bridge Xavier Chevalier Stefan Brié Digital business transformation is happening now 50% 50% of businesses expect to of US digital commerce
More informationHP Operations Analytics
HP Operations Analytics March 10, 2015 Joe Hasenohr, Ryan Huneidi HP Software HP Business Service Management Ensure optimal IT performance and availability in a dynamic world Business Service Management
More informationFrom System Monitoring to Service Management: Achieving Operational Excellence in a Dynamic World May 20, 2014
From System Monitoring to Service Management: Achieving Operational Excellence in a Dynamic World May 20, 2014 Copyright 2014 Vivit Worldwide Copyright 2014 Vivit Worldwide Brought to you by Copyright
More informationOMi120 Operations Manager i Software 10.x Essentials
OMi120 Operations Manager i Software 10.x Essentials Course No.: OMI120 Category/Sub Category: Business Service Management For software version(s): 10.0 Software version used in the labs: 10.01 Delivery
More informationHPE Operations Bridge
HPE Operations Bridge Analytics driven automated operations for an always-on digital enterprise Matt Wehle Solution Architect April, 2016 IT must transform from being a cost function IT as a cost function
More informationLook No Hands How Automation Benefits IT Operations November 19, 2014
Look No Hands How Automation Benefits IT Operations November 19, 2014 Copyright 2014 Vivit Worldwide Copyright 2014 Vivit Worldwide Brought to you by Copyright 2014 Vivit Worldwide Hosted by Rocky Pisto
More informationHPE BSM120 Application Performance Management 9.x Essentials
HPE BSM120 Application Performance Management 9.x Essentials Overview This entry-level, instructor-led classroom training offers technical personnel, who are new to Business Service Management (BSM) 9.0,
More informationService management solutions White paper. Six steps toward assuring service availability and performance.
Service management solutions White paper Six steps toward assuring service availability and performance. March 2008 2 Contents 2 Overview 2 Challenges in assuring high service availability and performance
More informationHPE Application Performance Management
HPE Application Performance Management Software Version: 9.30 Getting Started Guide Document Release Date: July 2016 Software Release Date: July 2016 Legal Notices Warranty The only warranties for Hewlett
More informationIBM Service Management solutions To support your business objectives. Increase your service availability and performance with IBM Service Management.
IBM Service Management solutions To support your business objectives Increase your service availability and performance with IBM Service Management. The challenges are clear for today s operations If you
More informationThe innovation engine for the digitized world The New Style of IT
The innovation engine for the digitized world The New Style of IT New Style of IT supported by HP Software bernd.ludwig@hpe.com Copyright 2015 Hewlett-Packard Development Company, L.P. The information
More informationSoftware EMEA Performance Tour Juni, Berlin
Software EMEA Performance Tour 2013 17.-19 Juni, Berlin Service Health & Ops Analytics Die nächste Generation des IT Monitorings Matthias Precht / Juni, 2012 Agenda Eine kurze Betrachtung der heutigen
More informationBest Practices for IT Service Management in 2017+
Best Practices for IT Service Management in 2017+ Branko Tadić ITSM Solution Executive IBM Hybrid Cloud Europe branko.tadic@rs.ibm.com 2016 IBM Corporation 2016 IBM Corporation 2016 IBM Corporation 2016
More informationSYNTHETIC ACTIVE MONITORING. Copyright 2015 TestPoint All Rights Reserved
SYNTHETIC ACTIVE MONITORING Copyright 2015 TestPoint All Rights Reserved A COMPLETE VIEW OF YOUR APPLICATION/S Having a complete view, Means adopting an approach which allows you to measure the end-user
More informationService management solutions White paper. Integrate systems management and predictive intelligence with IBM Service Management solutions.
Service management solutions White paper Integrate systems management and predictive intelligence with IBM Service Management solutions. September 2007 2 Contents 2 Overview 3 Recognize the importance
More informationObtaining ROI from Operations Bridge
White Paper Professional Services Obtaining ROI from Operations Bridge Table of Contents page Executive Summary... 1 ROI Is Real... 1 A Word About the ROI of Micro Focus Operations Bridge... 1 Improve
More informationGoing Beyond AIOps to Accelerate IT Transformation
Going Beyond AIOps to Accelerate IT Transformation Whitepaper Page 1 Digital transformation Requires IT Transformation Bold digital entrants and fast changing business environments are forcing enterprises
More informationDarwinian evolution of Operations Manager. February 4, 2015 Copyright 2014 Vivit Worldwide Copyright 2014 Vivit Worldwide
Darwinian evolution of Operations Manager. February 4, 2015 Copyright 2014 Vivit Worldwide Copyright 2014 Vivit Worldwide Brought to you by Copyright 2014 Vivit Worldwide Hosted by Rocky Pisto Vivit Chapter/SIG
More informationOperations Bridge Analytics Store and Analyze All IT Data Dan Wendell Solution Architect March 8, 2018
Operations Bridge Analytics Store and Analyze All IT Data Dan Wendell Solution Architect March 8, 2018 Modern IT is focused on business outcomes Transforming from traditional to digital enterprise Efficiency
More informationCenterity Business Services Management & IT Analytics Platform
Centerity Business Services Management & IT Analytics Platform Sales & Demonstration Guide: Best Practices in Performance Monitoring for Big Data Environments (SAP HANA, Hadoop, Enterprise Applications)
More informationExpert Reference Series of White Papers. Microsoft Service Manager Simplified
Expert Reference Series of White Papers Microsoft Service Manager Simplified 1-800-COURSES www.globalknowledge.com Microsoft Service Manager Simplified Randy Muller, MCT, MCT Regional Lead, MCSE, CEH Introduction
More informationImplementing a Service Management Architecture
Implementing a Service Architecture Carolin Granzow GTS Middleware Services IBM Service, AP 2008 IBM Corporation Business Unit or Product Name What your business needs from IT Partner with the business
More informationIntegrate or Consolidate?
Integrate or Consolidate? Reducing Operations Costs via Consolidated Operations Management Business Cycles: A Period of Transition for Operations Peak Cycles: Higher budgets Focus: Support growth and assure
More informationImplementing a Manager of Managers for Effective Fault Management of Public Safety Radio Networks
Implementing a Manager of Managers for Effective Fault Management of Public Safety Radio Networks The case for a Manager of Managers Telecommunications systems today are complex and heterogeneous. Network
More information2 ebook Increase Service Visibility
Increase Service Visibility Establish a single system of record for IT with better visibility into business-critical services and the systems that power them Start You get the call. A critical business
More informationITSM + ITOM = Outsmart Service Outages
ITSM + ITOM = Outsmart Service Outages KEVIN MURRAY Sr. Director, IT Product Marketing ServiceNow 2016 ServiceNow All Rights Reserved Agenda Service Outage Challenge ServiceNow ITSM + ITOM Solution Customer
More informationBusiness Technology Optimization (BTO)
HP OpenView, Mercury und Peregrine Anwendertreffen Stuttgart, 12. Juni 2007 Business Technology Optimization (BTO) Strategie, Produkte & Ausblick Uwe Flagmeyer Manager Pre-Sales HP Software Deutschland
More informationCOGNITIVE QA: LEVERAGE AI AND ANALYTICS FOR GREATER SPEED AND QUALITY. us.sogeti.com
COGNITIVE QA: LEVERAGE AI AND ANALYTICS FOR GREATER SPEED AND QUALITY ARTIFICIAL INTELLIGENCE vs. COGNITIVE COMPUTING Build a system that can generally perform any intellectual task so called Strong AI
More informationEnterprise Monitoring Management
White Paper Application Delivery Management Enterprise Monitoring Management Key steps and components of a successful solution Table of Contents page Executive Summary... 1 Setting the Goal: Establishing
More informationAppManager + Operations Center
AppManager + Operations Center A Powerful Combination for Attaining Service Performance and Availability Objectives This paper describes an end-to-end management solution for essential business services
More informationBe Proactive With Ops Analytics - Leverage your Splunk Investment. October 8, 2015 Copyright 2015 Vivit Worldwide Copyright 2015 Vivit Worldwide
Be Proactive With Ops Analytics - Leverage your Splunk Investment October 8, 2015 Copyright 2015 Vivit Worldwide Copyright 2015 Vivit Worldwide Brought to you by Copyright 2015 Vivit Worldwide Hosted by
More informationEvanios Capabilities. The Top 16 Things We Do Really Well TRUSTED BY
Evanios Capabilities The Top 16 Things We Do Really Well TRUSTED BY Introduction Thank you for considering Evanios! Because our platform offers so much interconnected functionality, we thought it would
More informationKaseya Traverse Predictive SLA Management and Monitoring
PRODUCT BRIEF Kaseya Traverse Predictive SLA Management and Monitoring Kaseya Traverse Traverse is a breakthrough cloud and service-level monitoring solution that provides real-time visibility into the
More informationWhite Paper. Why Network Visibility Is Critical for Managing Digital Experience
White Paper Why Network Visibility Is Critical for Managing Digital Experience This white paper is addressed to the four main roles that are typically responsible for managing Digital Experience for an
More informationHP Software EMEA Performance Tour Zurich, Switzerland September 18
HP Software EMEA Performance Tour 2013 Zurich, Switzerland September 18 Service and Portfolio Management Highlights Robert Kreher PMP Practice Leader IT Strategy, Planning & Governance HP Software Service
More informationTiefere Einblicke in virtuelle Umgebungen
Tiefere Einblicke in virtuelle Umgebungen VMware vsphere with Operations Management (vsom) Tobias Mauer ARROW ECS Deutschland 2015 VMware Inc. All rights reserved. Agenda Today s Reality Goals & Evolution
More informationBMC Remedy IT Service Management v7 Overview. Carol Dirig, ITSM Product Manager, BMC Andrea Hite, SIM Product Manager, BMC
BMC Remedy IT Service Management v7 Overview Carol Dirig, ITSM Product Manager, BMC Andrea Hite, SIM Product Manager, BMC 9/8/2006 BMC Remedy ITSM v7 Highlights Foundation BMC Atrium Configuration Management
More informationPLATFORM CAPABILITIES OF THE DIGITAL BUSINESS PLATFORM
PLATFORM CAPABILITIES OF THE DIGITAL BUSINESS PLATFORM Jay Gauthier VP Platform Integration DIGITAL TRANSFORMATION #WITHOUTCOMPROMISE 2017 Software AG. All rights reserved. DIGITAL BUSINESS PLATFORM DIGITAL
More informationWindpark Manager. Brochure. A Comprehensive, Integrated Solution for Technical Operations Management of Wind Parks
Brochure Operations Bridge Business Value Dashboard Windpark Manager A Comprehensive, Integrated Solution for Technical Operations Management of Wind Parks Brochure Windpark Manager The Challenge: Achieving
More informationBMC - Business Service Management Platform
1 Value proposition BMC - Business Service Management Platform Service Stability and Process Control Self Service. Service Desk. Problem Resolution. Asset Management. Change and Release. Identity Management.
More informationITSI at. Securing sustainability of competitive business services with ITSI. Eduard Lekanne IT Operations specialist VP, Manager Monitoring Services
ITSI at Securing sustainability of competitive business services with ITSI Eduard Lekanne IT Operations specialist Danny Bos VP, Manager Monitoring Services 27 September 2017 Washington, DC Forward-Looking
More informationService Manager 7. Technology for better business outcomes. HP s Next Generation Consolidated Service Desk
Service Manager 7 HP s Next Generation Consolidated Service Desk Technology for better business outcomes 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change
More informationWhat s New in BMC Remedy 8.0. Jose Luis Rubio Sr. Software Consultant BMC Software
What s New in BMC Remedy 8.0 Jose Luis Rubio Sr. Software Consultant BMC Software BMC Remedy 8.0 has left the station. 2 Make everything as simple as possible, but not simpler. Albert Einstein 3 BMC Remedy
More informationTHE FUTURE OF SERVICE IS COGNITIVE
THE FUTURE OF SERVICE IS COGNITIVE Jon Hall Principal Product Manager, BMC Software @jonhall_ TRADITIONAL IT SERVICE MANAGEMENT SYSTEMS Single System of Record Standardized & Automated Processes Structured
More informationNetIQ AppManager Plus NetIQ Operations Center
White Paper AppManager Operations Center NetIQ AppManager Plus NetIQ Operations Center A Powerful Combination for Attaining Service Performance and Availability Objectives This paper describes an end-to-end
More informationFixStream. Industry First AIOps Platform for Oracle ERP
FixStream Industry First AIOps Platform for Oracle ERP An Industry First AIOps Platform for Oracle ERP Out-of-the-box discovery and correlation of Oracle ERP business processes and transactions with infrastructure.
More informationYou can plan and execute tests across multiple concurrent projects and people by sharing and scheduling software/hardware resources.
Data Sheet Application Development, Test & Delivery Performance Center Micro Focus Performance Center software is an enterprise-class performance engineering software, designed to facilitate standardization,
More informationTitle: HP OpenView Active CMDB Strategy Session #: 594 Speaker: Michael Pott Company: Hewlett Packard
Title: HP OpenView Active CMDB Strategy Session #: 594 Speaker: Michael Pott (michael.pott@hp.com) Company: Hewlett Packard HP OpenView Active CMDB strategy Moving from CMDB to Active CMDB Key Concepts
More informationBMC Transaction Management. Delivering on the promise
BMC Transaction Management Delivering on the promise 9/2/2006 Agenda Landscape review Strategy 2 Business Transactions... Define how business gets done Depend on increasingly complex technology for execution
More informationRiverbed SteelCentral
Product Family Brochure Riverbed SteelCentral Managing Your Digital Experience Two-thirds of Enterprises are Investing in Digital Business Today is the era of digital business. Digital capabilities and
More informationAssuring Service Quality Despite Limited Resources
Assuring Service Quality Despite Limited Resources North Carolina Digital Government Summit Sept. 2, 2009 David Hayward Sr. Principal Service Assurance Management david.hayward@ca.com Every User Matters.
More informationSYSTEM MONITORING PLUG-IN SYBASE ADAPTIVE SERVER ENTERPRISE
SYSTEM MONITORING PLUG-IN SYBASE ADAPTIVE SERVER ENTERPRISE Oracle Enterprise Manager is Oracle s integrated enterprise IT management product line, providing the industry s first complete cloud lifecycle
More informationHPE ITSM Automation and Containers Accelerating Deployment and Time to Value February 23, 2017
HPE ITSM Automation and Containers Accelerating Deployment and Time to Value February 23, 2017 Today s Speakers: Michael Pott Senior Product Marketing Manager Hewlett Packard Enterprise Scott Knox Senior
More informationOptanix Platform The Technical Value: How it Works POSITION PAPER
Optanix Platform The Technical Value: How it Works POSITION PAPER Table of Contents The Optanix Clean Signal... 3 Active IT Managed Services... 4 Data Acquisition and Monitoring... 6 The Ingestion Engine...
More information_ PRODUCT OVERVIEW EFFECTIVE MARCH 6, 2019 PRODUCT OVERVIEW
ServiceNow Applications PRODUCT OVERVIEW Activity Designer Activity Packs Agent Intelligence Agile Development Provides capabilities to construct reusable Workflow activities based on an organization's
More informationIntegrated Application-to-Disk Management
Business-Driven IT Oracle Enterprise Manager: Empowering IT to Drive Business Value Integrated Application-to-Disk Business Driven IT Business Users & Customers Web Portal Business Transaction Product
More informationSolutions Overview. Application-centric Infrastructure Performance Management
Solutions Overview Application-centric Infrastructure Performance Management Assure enterprise IT performance and optimize costs of mission-critical infrastructure in the context of your applications With
More informationMonitoring mit modernen Cloud Services - Wo ist die Nadel im Heuhaufen?
Monitoring mit modernen Cloud Services - Wo ist die Nadel im Heuhaufen? Volker Linz Senior Sales Consultant IT Systems Management Oracle Copyright 2018, Oracle and/or its affiliates. All rights reserved.
More informationModern Service Management Solutions for Defense Agencies
Modern Service Management Solutions for Defense Agencies White paper John M. Clark (joclark@microsoft.com ) Cross-Domain Solution Architect WW Modern Service Management Community Lead June 2018 Contents
More informationUncovering the Hidden Truth In Log Data with vcenter Insight
Uncovering the Hidden Truth In Log Data with vcenter Insight April 2014 VMware vforum Istanbul 2014 Serdar Arıcan 2014 VMware Inc. All rights reserved. VMware Strategy To help customers realize the promise
More informationOptimizing Service Assurance with Vitria Operational Intelligence
S o l u t i o n O v e r v i e w > Optimizing Service Assurance with Vitria Operational Intelligence 1 Table of Contents 1 Executive Overview 1 Value of Operational Intelligence for Network Service Assurance
More informationno. 1 The Big Challenge THE BIG BANG EFFECT OF CENTERITY BSM ON KPN S CLOUD & MANAGED SERVICES
CASE STUDY THE BIG BANG EFFECT OF CENTERITY BSM ON KPN S CLOUD & MANAGED SERVICES How Centerity s Unified BSM Platform Helped KPN Optimize Service Delivery no. 1 The Big Challenge Meeting the challenge
More informationManaging Digital Experience with Riverbed SteelCentral
Solution Brochure Managing Digital Experience with Riverbed SteelCentral Today is the era of digital business. Two-thirds of enterprises are investing in digital business. Digital capabilities and IT were
More informationHP Software EMEA Performance Tour Zurich, Switzerland September 18
HP Software EMEA Performance Tour 2013 Zurich, Switzerland September 18 Balanced Scorecard - IT managed by KPI's Robert Kreher PMP Practice Leader IT Strategy, Planning & Governance HP Software New Style
More information>>Business Service Management
Revolution IT >>Business Service Management Using service visibility to make smart decisions Application quality assurance doesn t stop once an application has gone live. Instead, ongoing monitoring enables
More informationYou can plan and execute tests across multiple concurrent projects and people by sharing and scheduling software/hardware resources.
Data Sheet Application Development, Test & Delivery Performance Center Micro Focus Performance Center software is an enterprise-class performance engineering software, designed to facilitate standardization,
More informationDriving Greater ROI From ITSM with The Future of SAM. Martin Prendergast, CEO Concorde
Driving Greater ROI From ITSM with The Future of SAM Martin Prendergast, CEO Concorde IT Service is the understanding that IT should focus on (internal & external) customer requirements by promoting a
More informationUnified Monitoring for On-Premises and Cloud with Oracle Management Cloud
Unified Monitoring for On-Premises and Cloud with Oracle Management Cloud Ana McCollum Product Management Oracle Management Cloud Henrique Arias DBA Spirit Airlines Rakesh JS Managing Architect Rubicon
More informationUnified Monitoring for On-Premises and Cloud with Oracle Management Cloud
Unified Monitoring for On-Premises and Cloud with Oracle Management Cloud Ana McCollum Product Management Oracle Management Cloud Henrique Arias DBA Spirit Airlines Rakesh JS Managing Architect Rubicon
More informationYour Top 5 Reasons Why You Should Choose SAP Data Hub INTERNAL
Your Top 5 Reasons Why You Should Choose INTERNAL Top 5 reasons for choosing the solution 1 UNIVERSAL 2 INTELLIGENT 3 EFFICIENT 4 SCALABLE 5 COMPLIANT Universal view of the enterprise and Big Data: Get
More informationFast Innovation requires Fast IT
Fast Innovation requires Fast IT Cisco IT - Analytics Implementation Vineet Jain Cisco IT Dramatic Internet Growth Occurring Through New Connections Fixed Computing Mobility / BYOD Internet of Things Internet
More information_ PRODUCT OVERVIEW EFFECTIVE AUGUST 6, 2018 PRODUCT OVERVIEW
ServiceNow Applications PRODUCT OVERVIEW Activity Designer Activity Packs Agent Intelligence Agile Development Application Portfolio Asset Audit Basic Case Case and Knowledge (Formerly: HR Service ) Change
More informationAzure Application Insights
Azure Application Insights I need to diagnose problems across the app, VMs, networks, and PaaS services. Are we meeting our customer SLAs? How do I understand & optimize performance of my app? It takes
More informationAchieve Continuous Compliance via Business Service Management (BSM)
Achieve Continuous Compliance via Business Service (BSM) Brian Holmes, CISA Solutions Consultant BMC Software Agenda Introduction Compliance: The Business Driver Challenges of IT Compliance Business Service
More informationRightITnow ECM. Overview. The IT Operations Management Solution
The IT Operations Management Solution RightITnow ECM Overview RightITnow ECM (Event Correlation Manager) is a multi-source event correlation and IT operations management solution that aggregates, filters
More informationCloud Transformation with Enterprise Maps 3.10, CSA 4.60 or CODAR 1.60
Cloud Transformation with Enterprise Maps 3.10, CSA 4.60 or CODAR 1.60 V2.00 What the business needs from IT Accelerate service delivery Improve customer satisfaction Reduce IT cost Agility and consistency
More informationReduce Production Incidents with Oracle Enterprise Manager 12c and give yourself a break! Roland Evers
Reduce Production Incidents with Oracle Enterprise Manager 12c and give yourself a break! Roland Evers About us Roland Evers 34 years old Living in The Netherlands 9 years at Accenture > 5 years Oracle
More informationThe Benefits of Transforming your IT event management into Autonomous Operations with HPE Ops Bridge January 31, 2017
The Benefits of Transforming your IT event management into Autonomous Operations with HPE Ops Bridge January 31, 2017 Today s Speaker: Harald Burose Product Manager SW Hewlett Packard Enterprise The webinar
More informationPega Upstream Oil & Gas Capabilities Overview
Pega Upstream Oil & Gas Capabilities Overview Pegasystems, Inc APRIL, 2016 1 Overview Pega delivers a unified, strategic application development platform that empowers upstream oil & gas companies to leverage
More informationThe End of Legacy: An Easier, More Agile Alternative to BMC
The End of Legacy: An Easier, More Agile Alternative to BMC There is obvious value for organizations that can tightly integrate both IT Service Management (ITSM) and IT Operations Management (ITOM). Each
More informationLearn How To Implement Cloud on System z. Delivering and optimizing private cloud on System z with Integrated Service Management
Learn How To Implement Cloud on System z Delivering and optimizing private cloud on System z with Integrated Service Mike Baskey, Distinguished Engineer, Tivoli z Architecture IBM August 9th, 2012 Session:
More informationOptimize Process Performance with Analyzer, Monitor & Business Intelligence
Optimize Process Performance with Analyzer, Monitor & Business Intelligence Paul Cheung, Consulting IT Specialist hccheung@hk1.ibm.com 1 2009 IBM Corporation Agenda Performance Optimization Requirements
More informationHow To Reduce Incidents and Outages
How To Reduce Incidents and Outages This interactive workbook will help you to define your business plan, identify your team members, and specify technical requirements. Table of Contents Introduction
More informationBuilding a Foundation for Effective Service Delivery and Process Automation
Building a Foundation for Effective Service Delivery and Process Automation Agenda Service Management World Tour IBM Service Management Customer Challenges Overview of Service Delivery and Process Automation
More informationJourney Up the IT Management Process Maturity Model To Assure IT Service Quality, Availability and Performance
Journey Up the IT Management Process Maturity Model To Assure IT Service Quality, Availability and Performance Debra Curtis Research Vice President IT Operations Management Network Infrastructure Bandwidth
More informationThe Need for End-to- End Performance Management
Product Brochure The Need for End-to- End Performance Management Across applications, networks, infrastructure & end users According to Forrester Research, 64% of organizations use a fragmented approach
More informationEurobank ITSM An 8 years Journey to Maturity
Eurobank ITSM An 8 years Journey to Maturity Kostas Zafiris Sector Head, Group IT Operations and Infrastructure Page 1 Greek Banks business & macro environment The challenging landscape Comply with regulatory
More informationThe Optanix Platform. Service Predictability. Delivered. Optanix Platform Overview. Overview. 95% 91% proactive incidents first-time fix rate
The Optanix Platform Service Predictability. Delivered. Overview The Optanix Platform is a complete SaaS-based IT operations management solution, delivering integrated monitoring, event management, incident
More informationDigital and Cloud Pressure. Redefining Monitoring
Digital and Cloud Pressure Redefining Monitoring Ricardo Fontes Regional Director South East Europe & Middle East ricardo.fontes@dynatrace.com @fontesr_ Ricardo Fontes Digital transformation is happening
More informationService Assurance for the Virtualizing and Software-Defined Networks
Service Assurance for the Virtualizing and Software-Defined Networks Cisco Knowledge Network Presentation Product Management, Cloud and Virtualization October 7, 2015 Paola Arosio Deepak Bhargava Agenda
More informationThis course provides students with the knowledge and skills to monitor and operate a private cloud.
MOC 20246C: Monitoring and Operating a Private Cloud Course Overview This course provides students with the knowledge and skills to monitor and operate a private cloud. Course Introduction Course Introduction
More informationHP Software EMEA Performance Tour Zurich, Switzerland September 18
HP Software EMEA Performance Tour 2013 Zurich, Switzerland September 18 Continuous Delivery Accelerating Application Release Christian Dinten, Sen. Principal Solution Consultant September 18, 2013 DevOps:
More informationDo you want to more proactively ensure IT service reliability while boosting infrastructure and operational agility?
SOLUTION BRIEF CA UNIFIED INFRASTRUCTURE MANAGEMENT Do you want to more proactively ensure IT service reliability while boosting infrastructure and operational agility? SOLUTION BRIEF CA DATABASE MANAGEMENT
More informationOracle Management Cloud
Oracle Management Cloud Cloud Essentials Autonomously monitor, detect, triage, and proactively resolve issues across hybrid-cloud environments. Oracle Management Cloud represents a new generation of systems
More informationSavvius and Splunk: Network Insights for Operational Intelligence
TM Savvius and Splunk: Network Insights for WHITE PAPER Just as networks are critical to all kinds of operations, so network data is critical to all kinds of operational analysis. Savvius provides industry-leading
More informationCHAPTER. Introduction
CHAPTER 1 In recent years, there has been a race by both traditional Service Providers (SPs) and public cloud providers such as Amazon to capture the cloud services market. SPs have identified the capability
More informationFostering Business Consumption With Automation & Orchestration Of IT Services. Antoine Acklin Head of Consulting, Australia & New Zealand
Fostering Business Consumption With Automation & Orchestration Of IT Services Antoine Acklin Head of Consulting, Australia & New Zealand 1 IT AS A SERVICE 62% 70% BUSINESS LEADERS IT LEADERS Business leaders
More informationBusiness Driven Automation: An Introduction to IT Process and Runbook Automation. AJ Dennis
Business Driven Automation: An Introduction to IT Process and Runbook Automation AJ Dennis Terms of This Presentation This presentation was based on current information and resource allocations as of October
More informationEfficient Troubleshooting Using Machine Learning in Oracle Log Analytics
Efficient Troubleshooting Using Machine Learning in Oracle Log Analytics Nima Haddadkaveh Director, Product Management Oracle Management Cloud October, 2018 Safe Harbor Statement The following is intended
More informationIBM Business Automation Workflow
IBM Automation 2018 @jeffgoodhue IBM Business Automation Workflow Automating Work Jeff Goodhue Worldwide Digital Technical Specialist @jeffgoodhue jgoodhue@us.ibm.com Agenda Drivers for Business and Workflow
More information