Moving to Service Centric Management with HP OMi

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1 Moving to Service Centric Management with HP OMi Steps to a successful Business Service Management implementation

2 HP Business Service Management Ensure optimal IT performance and availability in a dynamic world Business Service Management Operations Bridge Consolidated management, accelerated root cause analysis Application Management End-to-end composite application performance management Operations Analytics Actionable analytics from events, logs, metrics & topology data Infrastructure Management Comprehensive visibility and monitoring of hybrid IT Featuring the Run-Time Service Model Forrester & Gartner Leader Ops Analytics the next big thing! Unique RTSM engine Patented Analytics: IT s crystal ball Huge Installed Base 2

3 HP Business Service Management Achieve operational excellence in a dynamic world Application performance management End-user experience Transactions Application diagnostics 3 Run-time service model Comprehensive, automated and up-to-date model for dynamic services Infrastructure management Server, Network, Storage Cloud Environments Virtualization 3 rd -party monitoring tools Universal event correlation and Operations Intelligence Reduce MTTR Reduce OpEx Improve health of business services

4 This is what we need to serve the business! but how to get there best? 4

5 The Journey to a successful BSM implementation

6 Using the right tools is important but there is much more to consider Consider your starting point scenario 6 - OM Classic User (OM Windows or OM Unix) - BSM EUM user with a nonembedded - event console - Multi-console user for different areas: network, server, application - Starting from scratch. You are building a new IT Operation Management infrastructure Reactive Applied Managed Proactive Predictive Consider where do you want to go - BSM is not only a fancy user interface on top of OM - Look for an Operations Bridge? - Want to move from Node- Centric Monitoring to Service- Centric view? - Bespoke vs. Out of the box - Want to measure your IT? - Want to use advanced correlation scenarios for event reduction? - Want to introduce automatic monitoring when new servers are added or infra topology changes?

7 Business Service Management Stages to success Stage 1 Reactive React to infrastructure events Domain centric infrastructure component monitoring Stage 2 Applied Apply operational KPIs within domains Events consolidation (DC level) Infrastructure Discovery Synthetic transaction and application monitoring for critical apps Stage 3 Managed Manage operations through organization standards and processes Service-centric operations management Root cause analysis Manage end-user experience Service Desk integration Stage 4 Proactive Pro-active service operations. Enterprise-governed standards Service impact analysis Application performance management KPI-based service dashboards ITSM Integration Automated remediation Stage 5 Predictive Predictive service operations Continuous Service improvement Service capacity planning Real-time analytics to predict events Integrated across IT service lifecycle Infrastructure Management Business Service Management Journey to Predictive Service Operations 7

8 Operations Management Disciplines Stage 1 Stage 2 Stage 3 Stage 4 Stage 5 Service Analytics Service Analytics Service-Level Management Service-Level Management Process Automation Integrated Process Automation Integrated Process Automation Policy Templates Impact Graphs Application Performance Mgmt Config Management (MA for Agents) Service Modelling Application Performance Mgmt Config Management (MA for Apps) ucmdb integration Application Performance Mgmt Config Management (MA 3 rd Party) RTSM Application Performance Mgmt Configuration Management Disciplines DeDuplication / Filtering Correlation (Stream) Correlation (Topology) Correlation (Topology) Correlation (Topology) Event Management Event Management (Consolidated) Event Management (Gamified) Event Management (Gamified) Event Management (Gamified) Infrastructure Management Infrastructure Management Infrastructure Management Infrastructure Management Infrastructure Management Time to Maturity Infrastructure Management Business Service Management Journey to Predictive Service Operations Basic Advanced Matured 8

9 OpsBridge Implementation Options Grow maturity and add additional benefits over time Easy tuning Efficient Operator workflow using modern UI Increased user motivation through Gamification correlation event enrichment & automation Complement infrastructure monitoring with end-user perspective Add End-User Perspective Business service context Adjusted SH calculation Business service centric Self-service / automation Automated monitoring configuration Control Events Add reporting with SHR Consolidate Events TBEC Context-specific tools/graphs Topo-aware views Business-service related reports Topology-based monitoring configuration Add topology as needed / start with ootb topology / add more topology for certain applications/areas over time 9

10 Steps to introduce various BSM products (1/2) Don t try to do everything at the same time Plan your every single step, mainly the first one: The Model. 10 Design it, you could implement the model stage by stage The RTSM permits to design or import from external tools Business Service topology: UCMDB, Atrium, Troux or others. Define a subset of Business Services and use them to drill any perspective Plan how events are mapped to CI and understand the meaning of events. This will help you implement advanced BSM features like dashboarding and correlation or SLM Introduce E2E E2E will give you a Business level View

11 Steps to introduce various BSM products (2/2) Don t try to do everything at the same time Build a dashboard to cover new monitoring tools Evaluate a CLIP scenario: Service Manager integration Automation tools to help incident fast resolutions (mainly Operation Orchestration) Introduce Correlation to achieve event reduction and decrease MTTR Complement the OpsBridge with OpsAnalytics Evaluate SLM to measure your IT against contracts with customers RTSM OM classic E2E BSM/OMi SM OO SiteScope OpsA 3 Party tools 11

12 Reuse HP knowledge HP explains you how to start your journey Use the RTSM Best Practice to design a fully compliant model and understand quickly how to implement and tune it. ( Follow the End-to-End Service Monitoring in IT environment Best Practice. It will explain how to deploy and implement smart end-to-end service monitoring solutions to ensure adherence to the level agreed upon between the service provider and the service consumer. ( Other valuable readings: Mobile Monitoring ( Service Health Best Practice (on HP SW Knowledge Base site) Topology integration: OM and NNMi (in the standard docs) and if you want an expert guide for your journey, ask to HP SW Professional Services 12

13 Steps to introduce an Operations Bridge

14 HP Operations Bridge allows you to ACT Simplifying your complex world Aggregate Single pane of glass across performance, events & topology Consolidate the data across all point tools Control Correlate data to find root cause via the RTSM Automate actions & monitoring Team Collaborate across silos & teams Gamify to engage operators and unlock efficiencies 14

15 ACT: Step up the value with OpsBridge Evolution towards the new style of IT +Value Consolidate Events +Value Event-Driven Correlation +Value Add End-User Perspective +Value Service-Centric Management +Value Self-Service & Automation Improve the Health of your Business with reduced cost and better MTTR 15

16 ACT: Step up the value with OpsBridge Step 1: Consolidate Events Consolidate events from various domain tools Single Pane of glass Simple model (mainly node-centric) from BSM connectors, via CMS sync or auto-created Event-driven Health Indicators Nice overview via Event Dashboard - views and filters to understand impact 16

17 ACT: Step up the value with OpsBridge Step 2: Event Driven Correlation High Quality Events Remove duplicates Good-Bad correlation Check for missing events Suppression and storm detection Enrichment (CI, owner, location, knowledge base, ) Event reports via HP Service Health Reporter Auto-remediation (e.g. using HP Operations Orchestration) Connect Ticket System (e.g. using HP Service Manager) 17

18 ACT: Step up the value with OpsBridge Step 3: Add End-User Perspective Complement infrastructure monitoring with end-user perspective Model/discover business services and business applications (following modeling best practices) Probes for selected business apps and services (e.g. HP RUM/HP BPM) Understand current health in addition to event-driven status Topology-Based Event Correlation (TBEC) to further reduce events and pinpoint root causes CI centric monitoring tune parameters 18

19 ACT: Step up the value with OpsBridge Step 4: Service-Centric Management Prioritize events by business impact Update ticket integration with business impact Service health dashboard showing various KPIs, service watch lists, etc. (following service health best practices) Service centric x-domain reports using HP Service Health Reporter Service-Level Management to ensure that important SLAs are met 19

20 20 ACT: Step up the value with OpsBridge Step 5: Self-Service & Automation Self-Service for consumers of IT Service portals (e.g. integration with HP CSA) Monitoring as a service SME can tune monitoring OMi Monitoring Automation to: automatically monitor highly dynamic environments (new apps, scale-out, moving servers, ) automatically configure monitoring tools such as HP SiteScope and HP Operations Agent

21 Analytics to understand the unknown

22 HP Operations Analytics complementing the Operations Bridge Prepare Predict Pinpoint Big Data store for IT Connects to all your operations data Stores, indexes and understands Autom. Analytics Self-calibrates via machine learning Predicts future behavior Instant replay Recreates history with beautiful visualizations Isolates trouble in time in context NOTE: all product views are illustrations and might not represent actual product screens. 22

23 Quickly resolve problems never seen before Use modern big data technologies to analyze logs, events, metric and topology Compose search in context Specify time 23

24 Analytics dashboard within MyBSM Powerful & Easy Launch in context of an event Analyze what happened e.g.: On a given host During a specific time period 24 NOTE: all product views are illustrations and might not represent actual product screens.

25 What else is important?

26 Tips, Tricks and Pitfalls Have a safe journey to a successful OpsBridge implementation Don t fly too fast! Ensure that value is gained before implementing another step. Follow best practices documented by HP. This will help to reduce required customizations, BSM/OMi is not simply a new version of OM: Prepare to gain additional values. Integrating existing domain tools may help to introduce the central operations bridge function Mature your model (services, infra elements, dependencies, ). The up-to-date RTSM will help to reach a high level of automation. Extensive use of Close and reset health indicator may indicate that value of event driven correlation / status is not fully achieved yet. 26

27 In trouble? Get help on your BSM community! How you can benefit? Get Started Now!! Go here: Find answers, interact with community members Browse through the Content Catalog for BSM Content from HP, Partners & Customers Visit Expert Blogs for tips, tricks, hints Share your integrations, snippets, scripts, articles and everything else the community can benefit from Contact HP experts on BSM products and the solution in general 27

28 Thank you

29

30 Backup Slides

31 31 OpsBridge: reduce cost and gain efficiency Evolution towards the new style of IT Operational Efficiency Domain Manager Separated domain tools Node-centric Monitoring Service-centric Monitoring Model based Centralized Event Management Central console Federating all sources Infrastructure & Application Event & Performance Event Correlation Stream & topology based Root cause analysis Event Reduction De-duplication Message storm Advanced filters Journey 1 Ops Bridge Advanced MOM Automated Configuration Automated monitoring configuration Self-service config KPI driven Bottom-up / top-down analysis X-domain reporting & forecasting Single pane of glass Service watch list Federate 3 rd party Advanced Management Cockpit Predictive Automated base lining Ops Analytics Cost Reduction

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