TBAA s Offshore Capabilities

Transcription

1 TBAA s Offshore Capabilities Technology Advisement and Outsourcing

2 World Class Delivery Skills.. in a Best-of-Breed Outsourcing Partner Model Value

3 Common Use Cases for Offshore Multi-Level Operational Support

4 Flexible Partnership Model Three Options Staff Augmentation Co-Development Projects Build-Operate-Transfer Option At the project-level At the facility-level 4

5 DELIVERY FLEXIBILITY Outsourcing Any Technology Our Methodology Dedicated Long-term Team Project Delivery Fixed Fee Sprint-based.Net, Java, IBM, Mobile Product Development Managed Releases Full Product Management Methodology Quality Assurance User Acceptance Team Augmentation Resources on Demand Rapid Team Deployment Client Onshore Coordinator Managed Services Support Block of Hours Outsource

6 Custom Development Business Intelligence Mobility Application Development Application Development Java.NET Custom Apps (incl. Cloud PaaS) Visual Studio/TFS Implementation ERP Workday SAP Oracle Great Plains UX Systems Integration BizTalk Cast Iron SQL Server SSIS EDI & HL7 IBM BPM/ODM and K2 Workflow User Experience Wireframes Responsive Design Re-factoring Corporate Reporting and Visualization Monthly Reports Brst Tableau Qlik Pyramid Data Warehouse Rapid Prototypes Design Build Support ETL Informatica SSIS Accelerators Wherescape Custom Native Applications Apple ios Google Android Windows Phone / Win 8 Wearable Devices Sensors Cross-Platform Development Xamarin IBM Worklight K2 Managed Applications Hosting Cloud Platform (MEAP/mBaaS) Mobile Product Development Mobile Business Accelerator

7 IT Operation Capabilities Managed Services Help Desk Operations Application Infrastructure Security Monitoring & Alerting Systems Administration Cloud Custom COTS SaaS DBs OS & Network Cloud Identity Patches Policies Perform -ance Monitor -ing Capacity Planning Alerts & Escalations Optimiz a-tion Upgrade Backups & Disaster Recovery Subscrip -tion Manage -ment Data and Process Integration Mobility

8 Supplier-Facing Enterprise Mobility Services & Products Partners Marketing Sales Field Workers Customer-Facing HR Operations Manufacturing QA IT Buyers Logistics Supply Chain Customer Service Payables

9 Responsive Design Interaction Via The point of creating responsive design is to Web create Browsers functional and optimal Using user experiences Documents for a growing That number Automatically of web-enabled devices and contexts. Adjust To Device Capabilities

10 Resources Where You Need Them Mexico Costa Rica US Headquarters Dominican Republic Colombia Near Shore Resource Centers Pakistan India Asian Offshore Resource Centers Philippines Chile Brazil hours Central Time Zone Argentina

11 Recommended Near Shore Locations Costa Rica Geographic proximity Time zone alignment Political Stability Lower cost of operations Growing IT Operations Opportunities for low cost BPO Columbia Argentina Geographic proximity Time zone alignment Easy accessibility with short flights Political stability Stronger IP legal framework Strong English skills Established near shore market for call centers (e.g. Intel/HP) Time zone alignment Political Stability Cultural affinity with Europe and the US Low employee turn-over Educational excellence Established near shore market Highly desirable destination

12 Reasons to Near Shore Additional Considerations For Nearshore 1. Similar Time Zone 2. Agile Oriented Development Centers 3. Low Turnover Rates 4. Cultural Affinity 5. Innovation and Intuition 6. English Language Skills 7. More Collaboration, Better Relationships 8. Ease of Management 9. Fraud Prevention, Patent and Copyright Protection 10. Lower TCO, Faster to Market

13 Recommended Offshore Locations Pakistan Solid University System Excellent English skills Large population Lower cost options Good call center and BPO capabilities Great for outbound and inbound India Philippines Large population Affinity for English culture Lower cost of operations Mature BPO operations Growing IT operations Improving university system Very good Infrastructure Government investments Large workforce Stable outsourcing history Educational excellence IT culture Long history of BPO operations Many outsourcing partners Highly desirable destination

14 Reasons to Offshore Additional Considerations For Offshore 1. Lower Operational Costs 2. Access to Large Amount of Cheap Resources 3. Acquire New Capabilities 4. Technical Proficiency 5. Mature Processes 6. Seasoned Research and Development 7. Wholesale Outsourcing 8. Mature BPO operations 9. Enable Follow the Sun Operations, or 24 Schedules 10. Government Investment in Reliable Infrastructure

15 Affiliate Partner Certifications ISO Information Technology - Security Techniques - Information Security Management Systems - Requirements: Standard for Safety Information ISO / IEC Current certificate. CMMI Level 4 ISO 9001/2008 The ISO 9001:2008 standard developed by the International Organization for Standardization (ISO) specifies the requirements for a quality management system (QMS) that can be used for internal application of organizations, regardless of the product or service is provided by a company public or private, regardless of size, for certification or contractual purposes. Current certificate. Capability Maturity Model Integration or integration capability maturity models (CMMI) is a model for process improvement and assessment for the development, maintenance and operation of software systems. Level 3 reached in 2013.

16 Leveraging Your Methodologies Traditional Waterfall Iterative Agile/Scrum Our partners will conform to your methodology and processes. Example of Development Methodologies: AGILE SCRUM KanBan Extreme Operational Frameworks include: ITIL COBIT ISO IT Service Desk

17 Using a PMO Approach PROJECT ORGANIZATIONAL COMMUNICATIONS CHANGE MANAGEMENT. Program Vision. Culture analysis / Change. Executive reporting Management. Program status/. Knowledge transfer progress. Training. Project support/ consulting. Architecture adherence RESOURCE MANAGEMENT. People. Facilities PROJECT INTEGRATION. Dependencies. Gaps/Overlaps Design. Product Information VENDOR AND THIRD PARTY MANAGEMENT. Contract reviews. Letter and assessments END-TO-END VALIDATION MANAGEMENT. Business scenario testing. Program level integration PERFORMANCE MEASUREMENT. Benefit Mapping. Program metrics. Trend analysis Program Management CONFIGUR- ATION MANAGEMENT. Component version control. Release control. Electronic Document Mgmt. IMPACT MANAGEMENT. Issue management. Risk management. Program change control PMO INFRASTRUCTURE MANAGEMENT. Tools, Templates, PMO SOPs. Databases. Project Knowledge management. Applied Best practices QUALITY MANAGEMENT. Project audits/reviews. Pre-implementation project PROGRAM FINANCIAL MANAGEMENT. Budget and Forecast. Trends and analysis. Cost monitoring reviews. Post-implementations project reviews January 27,

18 With Focus on Communication Emergency Situations and Urgent Issues

19 And Risk Planning Project Risks PROJECT Product Process Functional requirements Non-functional requirements Planning & Control Environment Requirements management Process audits Reviews, inspections and testing Complete Risk management 19

20 And Testing and Quality time -/- Serious defects NOT addressed early enough in the project -/- NO insight in product quality towards the end of the project Maximum risk when going into production Because no insight in remaining amount of defects at any given point in time time -/- Serious defects NOT addressed early on in the project + Good insight in product quality towards the end of the project Higher risk when going into production Because of relative high number of serious defects at end stage of project time Minor defect Serious defect + Serious defects addressed early on in the project + Good insight in product quality towards the end of the project Minimal risk when going into production Because critical risk are addressed upfront before go live. Provides smoother transition

21 We Rigorously Validate Performance Connecting Business Objectives to Vendor Performance We recommend an ongoing Quarterly Satisfaction Program (QSP) On Time 98% On Time 2% Late A standard evaluation process: Defines the ultimate measure of quality as delivering what you, the client, wants Ensures vendors are committed to meeting and or exceeding your expectations Kicks off at the beginning of the project where we, with you and the vendor, document your success criteria 7% Customer Expectation Above Below 29% 28% 36% To Expectation In Process Monitors with you our performance during the course of the engagement Reaffirms that customer satisfaction and quality delivery Ensures your top priorities are not forgotten and they remain the focus Results demonstrate the vendors ability to deliver on time, within budget and with quality.

22 Value of an Offshore Partner Model BUSINESS CHALLENGES/PRESSURES Customer Focus Reduce Cycle Time Improve Quality Competition Cut Costs You want to: Reduce costs Do more faster: get products to the market quicker Increase quality Stabilize fluctuations in demand TBAA can help you: Find partners that provide lower cost options than traditional onsite consulting. Provide access to vetted partners with world class resources across the globe. Build a 24/7 operation, or follow the sun development model. Engage world class development and Quality Assurance operations with proven, mature processes that are followed rigorously. Build a flexible resource cloud that can quickly gear teams up and down as needed. Increase productivity Implement business operations that drastically improve throughput. Are your initiatives working? Are you able to deliver fast enough? Do you need to reduce costs or get products out to market faster? Do you need to manage your fluctuations in demand? Or do you just need access to great resources? Let TBAA, and our select network of global partners, find creative solutions to these, and other crucial challenges. Please contact us today tommy.simon@techbaa.com