Smart Meters The Impact on Customer Service Operations
|
|
- Rodney Park
- 6 years ago
- Views:
Transcription
1 Smart Meters The Impact on Customer Service Operations James Barnes Utility Customer Service Administrator City of Tallahassee Utilities Copyright 2010 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
2 City of Tallahassee Utilities Smart Grid Overview Approximately 195,000 Elster electric, water and gas meters and modules have been changed out and 315 backhaul Gatekeepers have been installed throughout the City s service territory. We will eventually install 213,000 smart meters and modules. The CoT service territory is spread between 3 counties. Most customers receive all 3 metered services, but some have only one or only two of the metered services. The Gatekeepers have been integrated with cable fiber (270), city fiber (13) and wireless(32) back haul systems. The 3 backhaul systems are integrated with the AMI head end system. The head end has been integrated with an Aclara Meter Data Management (MDM) database. The MDM is integrated to the CoT web portal (e+ Online, Aclara) From e+ Online, customers can view their current as well as historical bills and usage for all 3 metered services plus sewer, solid waste, fire and stormwater services.
3 City of Tallahassee Utilities Smart Grid Also from e+ Online customers can pay their bill, utilize a rate comparison tool to choose the best rate for their lifestyle and look at weather data and consumption in the same graph. CoT has used this infrastructure to launch a residential TOU rate plan and a bill-todate program. Electric meters provide 30 minute interval data. Gas and water provide interval data each hour. CoT has done both smart thermostat and in-home display pilots that were integrated with the meter and utilized interval data. Within the next 12 months there are plans for at least one more TOU plan (probably commercial), a Pre-pay plan, water leak detection and advanced meter theft detection analytics. MDM data has already been used by the city as well as a few larger commercial customers to look at historical usage data to determine if their energy savings programs were effective.
4 Initiatives are being classified differently Installation of advanced meters and network infrastructure capable of process communication and automation that serves as the enabling infrastructure to improve meter to cash process efficiency and to provide customers improved visibility to when and how they use energy. AMI Dynamic Pricing and Billing SmartNet Metering Customer Portal
5 Initiatives are being classified differently Incorporation of advanced communications and real-time data into the operation and maintenance of the transmission and distribution power system to improve coordination between energy supply and demand and enable a more efficient, secure and reliable system. Fault Detection, Isolation and Response (FDIR) Substation and Feeder Monitoring Volt Var Control Phasor Measurement Units
6 Initiatives are being classified differently Beyond the Meter Strategic integration of the consumer, the utility and third party providers through advanced devices such as Home Area Networks, smart appliances and micro generation to enable and empower customers with more choices in how they fulfill their energy needs. On-Premise Devices Micro Generation Value Generation
7 Utility Impact Summary Context, Organizational, Process, Technology / System, Physical, and Cultural Changes Utility Stakeholder Group Customer Service Marketing and Product Development Distribution Transmission Generation Energy Trading / Energy Procurement Information Technology Regulatory / Corporate Communications HR / Finance Supply Chain
8 Workforce Strategy Change in nature of job? Work Volume? New Skills? New Behaviors Required? Illustrative Detailed Impacts Overall Impact Customer Service Support (e.g., Call Center Rep) Smart Meter Direct ties to customer experience changes: service to energy efficiency advocacy and sales including a broad understanding of what customers have access to and what information is being shared with them by utility or other groups (i.e., Google, Portals, etc.); Call volume shifts and AHT increases Due to new billing process and structure, having additional customer information, supporting different customer inquiries (i.e. from billing disputes to energy usage) will require more robust communication, situation handling and data interpretation skills. For example, customer service may need to read and interpret the new hourly online consumption data from automated meter data reads to assist in customer queries. Increased accountability and control; now responsible for physical customer requests (connect / disconnect / meter read) that previously required a service order or truck roll; new procedures and policies Staging implications as meters deployed may suggest organizational restructuring to support Smart Grid Beyond the Meter Understand broader Grid strategy and deployment approach to respond to customer inquiries using an advocacy approach Potentially implies a dramatic shift in customer experience and engagement levels; If the utility business model moves beyond the meter, customer service call centers will likely be the first level of escalation associated with technology and device support Customer support complexity increases with additional devices, programs, ; increased troubleshooting and problem solving using available data and customer information Potentially new organizational model, roles, accountability, policies and procedures In home devices will allow customers to be more informed on their energy usage, the customer service representatives may need to be more educated in energy usage best practices in order to support inquiries. Tailoring Impacts for Call Center
9 Workforce Area Change in nature of job? Work Volume? New Skills / Knowledge? New Behaviours Required? Detailed Impact Overall Impact Distribution Field Operations (e.g., Linemen / Field Crews, Designers, Estimators) Smart Meter Smart Grid Emergency response teams will be able to confirm restoration and identify nested outages utilizing Smart Meter data. Transition of accountability for restoration and disconnects; service order shifts Technology that sits in the field will require change in technical skill sets for installation and maintenance. Depending on the level of automation and level of capabilities of the technical devices being installed, field technicians may require a to troubleshoot more complex tasks and issues in the field. Device installation and investment in expanded / upgraded grid infrastructure will spur initial demand for field resources. With better asset data and planning, there may be an increase in preventive maintenance as information is available to predict failure before it occurs. Field deployment may change as a result from outage restoration to outage prevention; Increased linkages between forecasting, planning, scheduling and work execution. Beyond the Meter May shift role of field crews in maintaining and working with in home activities and distributed generation Tailoring Impacts to Distribution Field Operations
10 Key Considerations Identify: Business areas that will need to change. Short-term and long-term organizational, process and governance structures that will need to change. New skills and behaviors. Who is impacted by these changes and who will influence success. The perceptions, motivations and expectations of impacted individuals and groups.
11 Organizational Changes Field Service Changing workloads Changing staffing needs New skills Technical skills Telecom skills Contact Operations Contact Center Changing workloads Greater work complexity New skills (tools, diverse utility programs) Meter to Cash Meter data management system (MDMS) Data mining (revenue assurance, billing quality) Technical Systems Online Communications Greater workload Customer tools Automated processes Exception management Network Operations IP network management
12 Technical Challenges Be cautious about the term real time. Most data is actually sent in a batch fashion and most is current as of 12 am. It is not up to the minute/second. Be cautious about 100% reliance on the technology, sometimes previous business practices will become important if you have part of your system down for any length of time. Utilize water data for leak detection as soon as you can, customers will expect this as will the utility staff. If the reconnect does not work, troubleshooting the network can take time. You will need a manual backup plan.
13 Technical Challenges The technology is only as good as your business practices around it. You will need a platform (web-based for example) to provide them with their usage data very quickly after deployment. They know you have the data and will expect you to share it. The sharing of residential data is pretty straightforward. Non-residential and demand based will be more complex. Usage data still needs to be seen and available at the meter.
14 Components Seven distinct but inter-related components are key to successfully moving the organization through the change. 1. Leadership Areas of Focus 2. Culture Ongoing Develop Change Management Develop Plans and Change Management Strategies Plans and Strategies 3. Stakeholder Management 4. Communications 5. Organization Design and Alignment 6. Talent Management 7. Training and Transition to Operations
15 Leadership What leadership capabilities are needed to enable and support the deployment and lead the organization in the future? Successful Leaders Clearly articulate the vision for the change Create enthusiasm for the change Reinforce direction and rationale Own the successes and roadblocks of the program Allocate resources as required Make timely, informed decisions Clarify priorities to enable excellent execution Deliver benefits realization
16 Focus and Complexity Have talent requirements been assessed and identified? Are there talent gaps in the existing organization and is there a plan to attract and retain? Five Core Competencies are emerging as key to success: 1. Leading and Managing Change at Speed 2. Stakeholder Relationship Management Specialized Skills and Knowledge 3. Data Management and Analytics 4. Root Cause Analysis and Problem Solving 5. Disciplined and Rigorous Program Management Core Competencies Copyright 2010 Accenture. All Rights Reserved.
17 Observations Technical upgradeability is imperative given still-evolving standards and robust innovation in the energy industry Consumers need to be informed and assured of the very high level of accuracy and security built into smart metering technology Smart metering drives deep change in the utility s relationship with customers Smart metering lays the technical foundation for customer awareness of, and active engagement in, their energy use The utility must actively educate its customers on this change starting from a starting point of low energy awareness Smart metering initiates a process of deep change in the utility itself New sources of customer value New activities, organization, and skills Change is evolutionary ( marathon not a sprint ); Change Management must be continual
18 Choices & Services
19 Questions?
20 Nights & Weekends Pricing Plan New Rate Plans Optional rate plans to meet customer lifestyles, like Nights & Weekends Pricing
21 Infrastructure Components New Fuel for Our Economy Electric Vehicles can change the way we plan and operate utility systems New rate plans and Smart Grid interval data will be necessary to promote charging at off peak times and improve the efficiency of existing plant
22 e+ Online Web-Based Tool On-line account management with Up-to- Date cost and usage information Information for ALL services at your finger tips View Usage by month, day or hour Self-Energy Audit
23 e+ Online
24 e+ Online
25 e+ Online
26 e+ Online
27 e+ Online
28 e+ Online
29 e+ Online
30 Distribution Automation Faster Outage Restoration Distribution related outages represent the majority of outages each year Distribution automation incorporates intelligent switching to better isolate faults The scope and duration of outages will be reduced
31 Free Home Energy Audits Energy Fitness Smart Grid data and analytics help energy auditors recommend the best ways to improve the energy fitness of homes and businesses
32 Pay As You Go Pricing Plan Pay what you want, when you want Pre-pay for your utility services and receive daily updates via, and the web. Customized low balance alerts can be sent by text, , and phone.
33 Electronic Payments SmartBill Paperless billing plan Free electronic payment option Environmental and cost savings 30% residential participation
34 SMART Devices Smart Grid Enabled Devices Can Benefit the Customer and the Utility Programmable Controllable Thermostats can maximize energy savings and work with Time of Use rate plans These and other similar devices can facilitate both price response and demand response programs designed to reduce peak demand
35 Schools on Solar Education Useful information can be shared with students about energy usage and production
36 Solar Water Heater Rebates Information for Decisions Using interval data along with other customer information, helpful recommendations can be provided to reduce energy consumption and save money
37 Neighborhood REACH
38 Renewable Energy New Forms of Energy The Smart Grid will enable customers and utilities to incorporate new supply side and demand side renewable resources into the future energy portfolio
Itron Analytics. Maximize the Full Value of Your Smart Grid. Image
Itron Analytics Maximize the Full Value of Your Smart Grid Image Complete Data Intelligence Lifecycle The ultimate goal of the smart grid is to ensure safe and reliable delivery of energy. Building your
More informationBusiness Impact of Using the Remote Disconnect Switch October, 2013
Business Impact of Using the Remote Disconnect Switch October, 2013 Agenda Introduction Advanced Metering System Use of the Remote Switch Benefits What s Next? 2 CenterPoint Energy (CNP) Headquartered
More informationMeter Data Management Systems. Position. Vice President, Product Management. November 29 December 1, 2010 Santo Domingo Dominican Republic
Meter Data Management Systems Speakers Andy Zetlan name Position Company Aclara Country USA Vice President, Product Management November 29 December 1, 2010 Santo Domingo Dominican Republic Welcome Thank
More informationThe Advanced Grid. Xcel Energy s Perspective. March 14, 2018 Eric Gupta
The Advanced Grid Xcel Energy s Perspective March 14, 2018 Eric Gupta Purpose Provide an overview of the grid and what is changing with respect to distributed energy and customer expectations Describe
More informationSmart Grid Program. Andres Carvallo, CIO. Austin Energy. November Austin Energy All Rights Reserved
Austin Energy Smart Grid Program Andres Carvallo, CIO Austin Energy November 2008 1 Agenda About Austin Energy About IT at AE What is the Smart Grid? Why do we need the Smart Grid? AE Smart Grid Austin
More informationSanta Clara 2008 PG&E. Associate Project Manager Energy Information Network
PG&E SmartMeter Program Overview Megan O Brien Associate Project Manager Energy Information Network The PG&E SmartMeter Program Automated meter reading for all customers 10 Million meter upgrades A network
More informationSmart Grid Concept, Applications and Lessons Learned from Recent Deployments
GE Energy POWERING POTENTIA L Smart Grid Concept, Applications and Lessons Learned from Recent Deployments Gagan KAKKAR General Manager India Region GE Energy What is Smart Grid P O W E R I N G P O T E
More informationCity of Georgetown, Texas
City of Georgetown, Texas TOP10 THINGS TO DO WITH YOUR AMI/MDM SOLUTION Presented By: Walter Koopmann-ElectSolve Leticia Zavala-Jones_City of Gtown Sandra Arnold-City of Gtown Scott Durham-Honeywell Elster
More informationOracle Utilities Solutions Overview. The Meter-to-Customer Challenge
Oracle Utilities Solutions Overview The Meter-to-Customer Challenge INTRODUCTION Meter-to-Customer (M2C) carries a lot of weight in the utility industry. It s more than just a catchy phrase to describe
More informationAMI information. for improved outage management
Utilities the way we see it AMI information for improved outage management The information contained in this document is proprietary. 2013 Capgemini. All rights reserved. Rightshore is a trademark belonging
More informationHow is technology changing the water utility industry? SC Rural Water Conference Sept , 2015
How is technology changing the water utility industry? SC Rural Water Conference Sept. 14-16, 2015 2014 Badger Meter, Inc. Today s Learning Objectives Expose you to new technologies that are available
More informationLooking Ahead: Identifying Common Elements of a Customer Engagement Platform
Looking Ahead: Identifying Common Elements of a Customer Engagement Platform CEE Industry Partners Meeting September 18, 2013 Derek Okada Southern California Edison DSM Strategy & Compliance Copyright
More informationInnovating for the Road Ahead. Oracle Utilities Customer Solution
Innovating for the Road Ahead Oracle Utilities Customer Solution 2 Complete Customer Platform for Today s Utilities Deliver outstanding service in every customer interaction. Streamline operations from
More informationSiemens AG All rights reserved.
Siemens Grid Application Platform With emeter, Siemens Extends its Portfolio to the Edge of the Grid with an Information & Applications Platform Integrating Consumer & Grid Management Page 2 Infrastructure
More informationItron Analytics Maximize the Value of Your Smart Grid
Itron Analytics Maximize the Value of Your Smart Grid Act Measure Predict Closed-Loop Analytics Store Analyze Complete Data Intelligence Lifecycle The ultimate goal of the smart grid is to ensure safe
More informationThe Competitive Market in Texas and Reliant e-sense
The Competitive Market in Texas and Reliant e-sense Electric Market After Deregulation Generation Power Purchase Power Delivery Electricity Sales, Customer Service and Billing Reliant and Walmart Strategy
More informationLaura Butler - AMI Team Leader, Central Hudson Gas & Electric Corporation NY, USA
Laura Butler - AMI Team Leader, Central Hudson Gas & Electric Corporation NY, USA Developing the AMI and Smart Grid Program at Central Hudson Gas & Electric Overview The Implications of Smart Grid Key
More informationBuilding the Business Case on Advanced Metering Infrastructure (AMI) Fabio Dominguez Elster Electricity, LLC Marketing Manager August 16, 2006
Building the Business Case on Advanced Metering Infrastructure (AMI) Fabio Dominguez Elster Electricity, LLC Marketing Manager August 16, 2006 Should we invest in an AMI system? Is there a business case?
More informationSUMMARY Table 1 presents the proposed 2010 Smart Grid costs for Operations and Information Technology. Operations Projects 3,
EB-00-0 Exhibit G Tab Schedule Page of SMART GRID PLAN SUMMARY Table presents the proposed 00 Smart Grid costs for Operations and Information Technology. Table : 00 Smart Grid Projects Smart Grid Projects
More informationEdison SmartConnect. The Role of IT in. John Bubb Southern California Edison Edison SmartConnect TM May 20, 2008
Edison SmartConnect The Role of IT in Smart Grid Infrastructure John Bubb Southern California Edison Edison SmartConnect TM May 20, 2008 PG&E LADWP SCE SDG&E SCE Overview Serving over 13 million people
More informationMEETING TODAY S GROWING NEED TO UNDERSTAND ENERGY CONSUMPTION
Connected Industrial MEETING TODAY S GROWING NEED TO UNDERSTAND ENERGY CONSUMPTION Meter Data Management (MDM) web service helps utilities do more with smart metering data White Paper PAGE 1 Abstract/Introduction
More informationVodafone Global M2M. Smart utilities solutions
Vodafone Global M2M Smart utilities solutions Vodafone Global M2M 3 Vodafone Global M2M empowers organisations to transform their operations and business potential - giving freedom to explore new market
More informationImpact of AMI on Load Research and Forecasting
Itron White Paper Energy Forecasting and Load Research Impact of AMI on Load Research and Forecasting J. Stuart McMenamin, Ph.D Managing Director, Itron Forecasting 2008, Itron Inc. All rights reserved.
More informationMinnesota State Board Association Converging Communications, IT and OT
Minnesota State Board Association Converging Communications, Grid Resilience IT and OT Grid Modernization and Resilience How it impacts ADMS deployment Dan Lysaker Senior Joe LaCasse, Grid Modernization
More informationTable of. Contents 2015 FINANCIAL REPORT ANNUAL REPORT TO THE MEMBERS. Letter from the CEO...3. Something New to Serve You Better...
2015 ANNUAL REPORT Table of Contents ANNUAL REPORT TO THE MEMBERS Letter from the CEO...3 Something New to Serve You Better...4 Something New to Help Our Members Save Money...6 Deploying Distribution Automation...8
More informationAn Overview of the AWS Cloud Adoption Framework
An Overview of the AWS Cloud Adoption Framework Version 2 February 2017 2017, Amazon Web Services, Inc. or its affiliates. All rights reserved. Notices This document is provided for informational purposes
More informationReduce your properties energy consumption, keep tenants and residents comfortable, and
YARDI Smart Energy Suite Reduce your properties energy consumption, keep tenants and residents comfortable, and simplify analysis and reporting with automated energy management solutions. YARDI Smart Energy
More informationSmart Grid - Program Overview Chris Kelly
Smart Grid - Program Overview Chris Kelly Director Smart Grid Solution Architect January 20, 2010 Gaithersburg, MD National Grid: an international electricity and gas company 50% US, 50% UK Gas 27,000
More informationNuance. Ray Hines
Nuance Ray Hines Ray.hines@nuance.com Today s Global Leader in Customer Care World-class people, experience and technology 20+ years developing customer care solutions World leader in speech and customer
More informationFast-Track to a Digital Platform to Improve Utilities Customer Engagement
SAP Brief SAP Extensions SAP Self-Service Accelerator for Utilities by SEW Fast-Track to a Digital Platform to Improve Utilities Customer Engagement SAP Brief Meet utility customer demand for digital Customer
More informationImage Itron Total Outcomes
Image Itron Total Outcomes Simple. Flexible. Scalable. Affordable. AN EVOLVING LANDSCAPE In a dynamic industry with rapidly evolving technologies and business models, the ability to be agile and make decisions
More informationGurgaon City Statistics
September 2012 Gurgaon City Statistics 8,76,824 Population 1250 sq. km. Area 2,37,381 consumers 498.45 MU input Energy and 399.59 MU Billed Energy Revenue billed 2096 Cr and revenue collected 1886 Cr.
More informationMANAGING ENTERPRISE INFORMATION FOR SMART METERS AND SMART GRID
MANAGING ENTERPRISE INFORMATION FOR SMART METERS AND SMART GRID Hahn Tram, PE Vice President, Enterprise Quanta Technology 4020 Westchase Blvd, Suite 300 Raleigh, NC 27607 Email: htram@quanta-technology.com
More informationSmart Water Infrastructure Solutions Overview. Craig Collins January 8, 2015
Smart Water Infrastructure Solutions Overview Craig Collins January 8, 2015 1 LANDSCAPE OF AMI The Utility Landscape A Historical Perspective Demand grew as new houses were built and existing homes were
More informationGE Digital Energy. Grid IQ Insight. Delivering Operational Insights for Utilities Globally. gimagination at work
GE Digital Energy Grid IQ Insight Delivering Operational Insights for Utilities Globally gimagination at work Putting Big Data into Action Data analytics present utilities with the powerful opportunity
More informationSmart Grid. Project Types and Technology EnerNex. All Rights Reserved.
Smart Grid Project Types and Technology NIST Smart Grid Model Project Types Substation automation Distribution Automation Control Center Systems Electric Vehicle Charging Infrastructure Automated Metering
More informationSmart Energy Software Solutions
WHITE PAPER Smart Energy Software Solutions Intelligent embedded data management for utility companies with remote processing and smart meter maintenance applications Sasan Montaseri, President & Founder,
More informationEducate Consumers with Creative Engagement
Software Solutions Educate Consumers with Creative Engagement Consumer Engagement Portal for Utilities To reap additional benefits from the smart grid, leading utilities increasingly engage consumers in
More informationELECTRIC DISTRIBUTION UTILITIES. Investigation into Grid Modernization. Order on Scope and Process O R D E R N O. 25,877.
THE STATE OF NEW HAMPSHIRE PUBLIC UTILITIES COMMISSION IR 15-296 ELECTRIC DISTRIBUTION UTILITIES Investigation into Grid Modernization Order on Scope and Process O R D E R N O. 25,877 April 1, 2016 I.
More informationGlobal Enterprise Model (GEM) for Utilities
Business Process Outsourcing the way we do it Global Enterprise Model (GEM) for Utilities Transforming business processes to drive greater efficiencies, reduce operational costs and improve the customer
More informationCampbell Hawkins, Senior Manager, Edison SmartConnect Program Office
Edison SmartConnect AMI Deployments from Around the World Southern California Edison: Edison SmartConnect Campbell Hawkins, Senior Manager, Edison SmartConnect Program Office Southern California Edison
More informationSynergistic Project Planning Enables Intelligent Grid Vision and Real Business Benefits.
Synergistic Project Planning Enables Intelligent Grid Vision and Real Business Benefits. Experience you can trust. Executive Summary Electric utilities today face pressures to reduce costs, enhance power
More informationThe Intelligent Utility Network: From Concept to Reality. Andres Carvallo CIO, Austin Energy May 2007
The Intelligent Utility Network: From Concept to Reality Andres Carvallo CIO, Austin Energy May 2007 Agenda The Future Utility About Austin Energy IT at Austin Energy Old Challenge New Goal How? Summary
More informationIBM Emptoris Rivermine Telecom Expense Management solutions
Industry Solutions IBM Emptoris Rivermine Telecom Expense Management solutions Addressing the telecommunications expense challenge Highlights With a global solution that addresses the entire telecommunications
More informationEnergy Industry Challenges
Energy Industry Challenges Global economic crisis; severe hurdles to capital-raising Extreme energy price volatility and uncertainty Backlash from energy consumers Urgent need to achieve energy independence
More information3 DATE: DECEMBER 6, 2017
MEMORANDUM TO: FROM: UTILITIES ADVISORY COMMISSION UTILITIES DEPARTMENT 3 DATE: DECEMBER 6, 2017 SUBJECT: 2018 Utilities Strategic Plan REQUEST Staff seeks feedback on various elements of the draft 2018
More informationImraan Mohamed Marketing Manager Itron South Africa
Imraan Mohamed Marketing Manager Itron South Africa Agenda: Architecture for Smart metering 1. Context : Smart Grids and Smart Metering. 2. The Smart Metering Value Chain. 3. Key Tenents for Smart Metering
More informationDale Pennington Managing Director Utiliworks Consulting New York, USA
Dale Pennington Managing Director Utiliworks Consulting New York, USA Understanding Demand Side Management and the Smart Grid Dale Pennington Managing Director Utiliworks Consulting, LLC New York, USA
More informationAdvanced Analytics. and IoT for Energy Utilities: The Path to a Profitable Future
Advanced and IoT for Energy Utilities: The Path to a Profitable Future TABLE OF CONTENTS I. TODAY S UTILITY INFRASTRUCTURE vs. FUTURE USE CASES...1 II. MARKET & PLATFORM REQUIREMENTS...2 III. COMPLEMENTING
More informationREQUEST FOR PROPOSALS FOR AUTOMATED METERING INFRASTRUCTURE
REQUEST FOR PROPOSALS FOR AUTOMATED METERING INFRASTRUCTURE October 16, 2017 Revised October 27, 2017 Northern Wasco County People s Utility District ( NWCPUD ) is issuing this Request for Proposal (RFP)
More informationBusiness Plan
Business Plan 2017-2018 rev. May 2017 MESSAGE FROM THE CEO As the Chief Executive Officer of PEC, I am pleased to present the 2017 2018 Business Plan, a tool that will enable the Cooperative to make informed
More informationSuccessfully operating smart metering Lessons learnt from the Nordics Dr. Michael Trampert Bratislava, September 29, 2011
Successfully operating smart metering Lessons learnt from the Nordics Dr. Michael Trampert Bratislava, September 29, 2011 Partner s logo The Scandinavian market Characteristics of the Scandinavian Market
More informationWater AMI Overview: SE Florida Utility Council Black & Veatch Management Consulting, LLC
Water AMI Overview: SE Florida Utility Council Black & Veatch Management Consulting, LLC 12 February 2018 David Glenwright Principal Consultant Agenda State of the Water AMI industry Business Case Development
More informationPRYSM ADVANCED METERING INFRASTRUCTURE. Intelligent Digital Solutions for a Smarter India
PRYSM ADVANCED METERING INFRASTRUCTURE Intelligent Digital Solutions for a Smarter India VELANKANI SMART GRID PRODUCTS DRIVING INNOVATIVE ENERGY EFFICIENT SOLUTIONS Smart metering essentially involves
More informationNV Energy s Residential HVAC Optimization Program
Demand Response & Distributed Energy Resources NV Energy s Residential HVAC Optimization Program SWEEP 10 th Annual Southwest Regional Energy Efficiency Workshop November 21-22, 2013 Michael O. Brown Manager,
More informationMI.NET MIGRATABLE AMI. Mobility that drives the network.
MI.NET MIGRATABLE AMI Mobility that drives the network. ABOUT US Mueller Systems enables utilities to manage water and data more accurately and effectively. Our stateof-the-art solutions and products are
More informationWEF Digital Transformation Initiative 2016 The electricity industry: uncovering value through digital transformation
WEF Digital Transformation Initiative 2016 The electricity industry: uncovering value through digital transformation Shalabh Srivastava Principal Director 1 Analytics Opportunities for the Indian Utility
More informationThe Value of Enterprise Meter Data Management Phyllis Batchelder Itron, The Netherlands
The Value of Enterprise Meter Data Management Phyllis Batchelder Itron, The Netherlands Topics The Evolution of the Value of Meter Data Business drivers for an Enterprise Meter Data Management Solution
More informationUtility Data Integration Operational Data Store (ODS) 2.0 Paradigm
Utility Data Integration Operational Data Store (ODS) 2.0 Paradigm MKARLICIC@UTILISMARTCORP.COM About Utilismart Made in Ontario solution Established in 2000 >35 employees and growing Focused heavily on
More informationSmart Grid Beyond Meter to Cash Siemens Smart Grid Solutions Using EnergyIP
Smart Grid Beyond Meter to Cash Siemens Smart Grid Solutions Using EnergyIP Answers for infrastructure and cities. emeter, A Siemens Business and SAP Extended relation with SAP On-going Joint Solution
More informationAlameda Municipal Power (AMP) Advanced Metering Infrastructure (AMI) Assessment Public Utilities Board Presentation
Alameda Municipal Power (AMP) Advanced Metering Infrastructure (AMI) Assessment Public Utilities Board Presentation Presented by: Dale Pennington and Nicole Griffin Date: January 25, 2016 Alameda Municipal
More informationWalk-through of long-term utility distribution plans: Part 1 - Traditional Distribution Planning
Walk-through of long-term utility distribution plans: Part 1 - Traditional Distribution Planning Lavelle Freeman GE Energy Consulting Distribution Technology Training for NASUCA 2018 Mid-Year Meeting,
More informationUsing Low Voltage Smart System (LVSS) Data for Intelligent Operations and Customer Support
Using Low Voltage Smart System (LVSS) Data for Intelligent Operations and Customer Support Author & Presenter: Hartmut Bohmer- Engineering Projects Lead Co-author: Haneefa Motani- Marketing and Sales Administrator
More informationWhat new capabilities
White Paper Emerging Trends in Analytics What new capabilities mean for distribution grid management Kent Hedrick Director of Grid Management Solutions at Landis+Gyr Future. Ready. SM July 2014 Analytics
More informationA SMARTER ENERGY RESOURCE MANAGEMENT SOLUTION Real results from the first name in energy automation
Connected Utility A SMARTER ENERGY RESOURCE MANAGEMENT SOLUTION Real results from the first name in energy automation DemandSites A TRULY ENTERPRISE DISTRIBUTED ENERGY RESOURCE PLATFORM IS FINALLY HERE
More informationNational Conference of State Legislatures Energy Efficiency Institute Smart Grid and Demand Side Management
National Conference of State Legislatures Energy Efficiency Institute Smart Grid and Demand Side Management Fred Stoffel June 24, 2008 Denver, Colorado Xcel Energy Northern States Power Company- Minnesota
More informationAdvanced Intelligent Energy Management. Energy Huntsville 08/11
Advanced Intelligent Energy Management Energy Huntsville 08/11 Carina Complete Energy Intelligence through real-time energy management solutions. 2 Solution Set Carina s solutions maximize the: Availability
More information2 BRAXTON WAY, SUITE 105, GLEN MILLS, PA P: F:
9 Must Have Generation Outage Outage management systems are becoming a core component of an energy utility s application landscape. Just like Bid-to-Bill, EMS/SCADA, or ETRM systems, outage management
More informationAgenda. Role in Texas
Jim Greer Sr. Vice President Asset Management & Engineering Brenda Jackson Chief Customer Officer Oncor United States Role in Texas Agenda Public Utility Commission Requirements Advanced Metering System
More informationSmart Grid Development in Taiwan
Smart Grid Development in Taiwan Yen-Feng Hsu Electric Power Research Lab Taiwan Power Company 1 A. Introduction B. Smart Grid Master Plan C. High-Priority Smart Grid Initiatives and Projects D. Conclusion
More informationTennessee Utility Seeing Unexpected Benefits from AMI
Tennessee Utility Seeing Unexpected Benefits from AMI Tomorrow s Smart Grid. Today. Copyright 2009-2018 Tantalus Systems Corporation. All rights reserved. 1 TENNESSEE UTILITY SEEING UNEXPECTED BENEFITS
More informationFixed Network Solution Overview. Chris Bernardi Sr. Product Manager Itron User s Conference October 20, 2008
Fixed Network Solution Overview Chris Bernardi Sr. Product Manager Itron User s Conference October 20, 2008 Agenda What do you really need? The cash register analogy Business Drivers What is ChoiceConnect
More informationAdvanced Metering Infrastructure (AMI) Example Project Valuation Model User Guide
Advanced Metering Infrastructure (AMI) Example Project Valuation Model User Guide AMI User Guide (Version 1.00) Date: August 7, 2006 Note: This document refers to the AMI_Example_Model_v1.00 file McKinsey
More informationAMI Program Phase I. Using Data Smartly. Smart Metering West Coast San Francisco
AMI Program Phase I Using Data Smartly Smart Metering West Coast San Francisco September 28, 2006 Understanding the Need Empower customers to manage their energy costs and provide new services through
More informationData responses are posted at
Benefit-Cost Analyses Docket 4780 Second Set of Data Requests From the Division of Public Utilities to National Grid January 8, 2018 2-1. Please provide a qualitative description for each of the ways that
More informationinvest in leveraging mobility, not in managing it Solution Brief Mobility Lifecycle Management
MOTOROLA MOBILITY LIFECYCLE MANAGEMENT invest in leveraging mobility, not in managing it If you have any doubt about the impact of mobility on your future, consider this: In a recent Broadsoft survey of
More informationPowerOn Advantage. GE Digital Energy. Integrated and Streamlined Operations. Advanced Distribution Management System (ADMS) Intuitive User Experience
GE Digital Energy PowerOn Advantage Advanced Distribution Management System (ADMS) Delivering increased reliability, productivity and efficiency through a single ADMS platform PowerOn Advantage is a single,
More informationTo: Honorable Public Utilities Board Submitted by: /s/ Robert Orbeta AGM Administration. From: Steve Chiu Approved by: /s/
AGENDA ITEM NO.: 5.B.1 MEETING DATE: 12/09/2013 ADMINISTRATIVE REPORT NO.: 2014-34 To: Honorable Public Utilities Board Submitted by: /s/ Robert Orbeta AGM Administration From: Steve Chiu Approved by:
More informationJCP&L/FirstEnergy EPRI Demonstration Host Site Project
JCP&L/FirstEnergy EPRI Demonstration Host Site Project Joe Waligorski Eva Gardow EPRI Smart Grid Advisory Meeting June 23, 2009 FirstEnergy/JCP&L Profile Rankings Among Electric Utilities (12 mos. ended
More informationAdoption of Smart Grid Technologies: Results of a Survey of U.S. Electric Utilities. J. DEDRICK, Y. ZHENG Syracuse University USA
21, rue d Artois, F-75008 PARIS CIGRE US National Committee http : //www.cigre.org 2015 Grid of the Future Symposium Adoption of Smart Grid Technologies: Results of a Survey of U.S. Electric Utilities
More informationTake control of your water future.
siemens.com/smartwater Take control of your water future. Siemens Smart Grid Contents Introduction Address Critical Infrastructure Needs Maximize Operational Efficiency Create a More Predictable Revenue
More informationSAP Innovation Awards 2018 Entry Pitch Deck
SAP Innovation Awards 2018 Entry Pitch Deck Driving Water Conservation and Operational Efficiency through Digital Customer Engagement City of San Diego (CoSD) Driving Water Conservation and Operational
More informationUNIFIED UTILITY INTELLIGENCE INTERNET OF THINGS INTRODUCTION. FierceMarkets Custom Publishing
share: UNIFIED UTILITY INTELLIGENCE INTERNET OF THINGS PAIN POINT: HOW TO MAKE SENSE OF GRID DEVICE DATA SO THE INTERNET OF THINGS CAN PROVIDE RELEVANT AND ACTIONABLE INFORMATION ON DEMAND INTRODUCTION
More informationDriving Radical Customer Service Innovation Move beyond operational demands to deliver proactive strategies that drive business growth
Driving Radical Customer Service Innovation Move beyond operational demands to deliver proactive strategies that drive business growth START 1 Partnering for success IT leaders stand at a crossroads continue
More informationWhen is the Timing Right to Migrate from PLC to Wireless AMI?
When is the Timing Right to Migrate from PLC to Wireless AMI? By Power System Engineering, Inc. (PSE) Assessing all the options, and considering new, enhanced customer programs, will enable the utility
More informationHuawei AMI Solution. Development Trend. Huawei AMI Solution. 2.1 Solution Architecture
1 Development Trend Metering, charging, user management, and line loss have been major concerns of utility. In the past, due to the lack of effective communication measures, employees had to go to households
More informationToday s Smart Metering
Energy, Utilities & Chemicals the way we see it Today s Smart Metering The Challenges and Key Benefits of AMI, Demand Response and Smart Grid A Call to Action In the near future, all North American utilities
More informationEnergy Policy 2015 Annual Update
Energy Policy 2015 Annual Update May 2015 Energy Policy 2015 Annual Update May 2015 Energy Policy Update This report provides an update of 2015 activities and results related to the City of Fort Collins
More informationCopyright 2014 Oracle and/or its affiliates. All rights reserved.
Oracle Buys TOA Technologies Adds Leading Field Service SaaS to Oracle Service Cloud and Oracle ERP Cloud Solutions to Deliver Effective and Timely Home- and Facility-based Customer Service September 17,
More informationThe Smart Grid Choice
The Smart Grid Choice Location-Enabled Smart Grid Integration and Information Management Strategy Bradley R. Williams, VP Product Strategy, Oracle Utilities Oracle Spatial User Conference, Phoenix, AZ
More informationSmart Grid: A New Paradigm for Power Delivery
Smart Grid: A New Paradigm for Power Delivery Mohammad Shahidehpour Bodine Distinguished Professor Illinois Institute of Technology IEEE Bucharest PowerTech Conference June 2009 1 Topics Elements of Smart
More informationSmart Metering. Big Data and the Value of Analytics WHITE PAPER
Smart Metering Big Data and the Value of Analytics WHITE PAPER SAS White Paper Table of Contents Executive Summary.... 1 Smart Metering: What Is It?.... 1 Smart Metering: Why Is It Important?.... 2 Phase
More informationAdvanced Metering Infrastructure for Seattle City Light
Advanced Metering Infrastructure for Seattle City Light May 10, 2007 Linda Lockwood Seattle City Light 7 th Largest US Municipal Utility Customers kw Hours Residential 336,363 2,954,848 Non-Residential
More informationData analytics: How BGE is benefiting from AMI data. March 26, 2013
Data analytics: How BGE is benefiting from AMI data March 26, 2013 Today s Presenters Jesse Berst Host & Moderator SmartGridNews.com Matt Comte Senior Manager Accenture Tom Humphreys Project Manager, Advanced
More informationBig Data in a Smart Grid Creating value for our customers
Big Data in a Smart Grid Creating value for our customers Thomas Zimmermann CEO, Business Unit Services, Smart Grid Division October 10, 2012, Amsterdam Siemens Schutzvermerk AG 2012. / All Copyright-Vermerk
More informationIBM Intelligent Waste Management Platform
IBM Sales and Distribution December 2015 White Paper IBM Intelligent Waste Management Platform Using the power of analytics to profit from the move to a circular economy 2 IBM Intelligent Waste Management
More informationMaximizing Consumer Value Through Dynamic Pricing: A Suggested Approach for Regulators
Maximizing Consumer Value Through Dynamic Summary Regulators and electricity providers have developed and now offer numerous pricing structures to optimize their provision of electricity to consumers.
More informationLeveraging Geography to Drive Utility Transformation and Business Value
Role of GIS in Smart Grid Leveraging Geography to Drive Utility Transformation and Business Value Agenda 1. What is GIS 2. How GIS solves real world problems 3. Application of GIS 4. What is Smart Grid
More informationAdvanced Metering Program
Advanced Metering Program Jared Price, Chief Technology Officer George Bjelovuk, AMI Program Manager September 15, 2016 AMP Vision, Mission and Values Vision To be public power's leader in wholesale energy
More informationThe CENTRON Electricity Meter A Meter with Personality Did you know functionality in the CENTRON meter can be specifically tailored to suit your needs? Choose from several personality modules for basic
More information