Garanti Teknoloji aids IT productivity with simplified mainframe operations

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1 CUSTOMER SUCCESS STORY Garanti Teknoloji aids IT productivity with simplified mainframe operations CUSTOMER PROFILE Industry: Financial services Company: Garanti Bank Net income: YTL 1.9 billion (2008) Employees: 15,285 BUSINESS Garanti Bank provides integrated financial services to eight million customers. Garanti is Turkey s second largest bank by asset size with nearly 800 branches and more than 3,000 ATMs. CHALLENGE Critical transactions and business processes are underpinned by Garanti s mainframe environment. To ensure it can manage this efficiently, the bank needs to reduce its reliance on manual processes and specialist skills. SOLUTION By deploying CA Mainframe Software Manager (CA MSM) Garanti has simplified the maintenance and installation of key z/os products from CA Technologies, removing complexity from mainframe operations. BENEFIT Product installations can be completed in a matter of minutes rather than hours, without specialist mainframe staff. As well as improving efficiency, CA MSM has helped Garanti reduce risk and improve quality of service. we can

2 Business Top Turkish bank Eight million customers rely on Garanti Bank for a range of integrated financial services, including pensions, leasing, asset management, brokerage and retail banking. As Turkey s second largest private bank based on asset size, Garanti has nearly 800 branches, more than 3,000 ATMs, total assets of US$65 billion and an award-winning call centre. In 2008, Garanti achieved the highest ordinary banking income growth of 22 percent, increased its customer base by over one million and provided loans of more than US$44 billion. Jointly owned by Doğuş Holding and GE Capital, Garanti s customer-centric approach, dynamic business culture, and commitment to technological innovation are keys to its success. Challenge Safeguarding customer loyalty and satisfaction Garanti has developed ground-breaking practices for increased efficiencies and has accomplished many firsts in the financial services sector. Its Internet banking platform is based on state-of-the-art technology that provides services to nearly 1.3 million customers. Poor mainframe management could result in unplanned downtime, impacting customer loyalty. IT is equally important to the bank s extensive branch network, which is supported by centralised systems, including a data warehouse, 135 terabytes of disk storage and an IBM z/os mainframe. With a throughput of 25,000 MIPS, this mainframe is central to the bank s daily operations. As Adnan Can, Principal Mainframe Specialist at Garanti Teknoloji, explains, The mainframe supports key business and financial transactions, such as banking, insurance and credit cards, as well as legacy applications. Poor mainframe management could result in unplanned business downtime, which could impact both customer loyalty and satisfaction. 02

3 Garanti Teknoloji uses a number of CA z/os mainframe products to help enhance performance and simplify management. These include: CA NetMaster: streamlines network management and safeguards performance CA Top Secret : strengthens security, streamlines administration and enhances auditing capabilities CA Detector for DB2 for z/os: identifies and addresses applications causing poor performance CA Fast Unload for DB2 for z/os: improves data availability by reducing the time to unload data CA Subsystem Analyzer for DB2 for z/os: accelerates performance tuning and analysis CA Gen: provides agile development methods for designing, modernising and implementing mainframe applications. Authorised members of the team can now update CA Technologies products at the click of a button. We were reliant on manual processes to maintain and install these products, comments Can. With a lack of experienced mainframe specialists, we needed to streamline mainframe operations as much as possible. Solution Simplifying management of business-critical mainframe To help resolve its mainframe operational challenges, Garanti Teknoloji deployed CA Mainframe Software Manager (CA MSM) in Part of CA Technologies Mainframe 2.0 strategy, the solution simplifies the installation and maintenance of the company s z/os software suite. As Can confirms, Authorised members of the team can now install and update CA Technologies products at the click of a button regardless of whether they have any specialist mainframe knowledge. 03

4 Garanti has therefore extended access to CA MSM beyond its small mainframe team to individual support groups to help improve efficiency. Ozgur Coskuner, Manager of Network Management at Garanti, comments, Prior to deploying CA MSM, our team was unable to make changes to mainframe software solutions, which impacted the network maintenance and installation schedule. With the CA Technologies solution, we can not only install our own fixes but also rollback and restore if we encounter any issues. Thanks to CA MSM s user-friendly Web-based dashboard, individual IT teams can also see what fixes have been deployed by their colleagues to prevent duplication of effort. We used to find it difficult to track what software upgrades and patches had been applied, which made problem and incident management more complicated and time-consuming, comments Coskuner. With CA MSM we can quickly see the patch status and download any new fixes that have become available. Benefit More efficient processes safeguard quality of service for customers Garanti can now manage its mainframe environment more efficiently with software being installed in a matter of minutes rather than hours. With CA MSM, the process took just five minutes. In the past it could have taken up to four hours. When we used CA MSM to install CA NetMaster, the process was completed in just five minutes, comments Can. In the past this type of software installation could have taken up to four hours. This represents a productivity saving of up to 400 percent. 04

5 As well as improving efficiency and freeing up resources, CA MSM has helped Garanti: Reduce business risk Decrease its reliance on expensive and scarce mainframe skills Improve quality of service to its customers. By simplifying elements of our mainframe operations, we can safeguard the performance of the environment and make better use of our IT resources to meet the needs of the business, which is key to providing a high level of service to the bank s customers, comments Can. Copyright 2010 CA Technologies. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. This document is for your informational purposes only. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this document as is without warranty of any kind, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, business interruption, goodwill or lost data, even if CA is expressly advised in advance of the possibility of such damages.