SAP Benchmarking and Best Practices Program Overview

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1 SAP Benchmarking and Best Practices Program Overview

2 SAP Benchmarking Designed to get Actionable Results Strategic Service by SAP Value Engineering,launched end of 2004 jointly with ASUG (America s SAP Users Group), as a forum to exchange metrics and best practices Additional industry partnerships include APICS, TPMA, RILA and SCL One of the largest benchmarking programs in the industry Covers 26 processes, with 3,000+ participants from over 1,500 companies Increasingly global participant base Supply Chain Planning and SRM/Procurement among the most mature practices More than 350 participants to date for each survey 100 CP participants for SCP and 50 for SRM/Procurement Survey participation is free of charge Participants receive customized and confidential benchmarking comparison against industry peers SAP CONFIDENTIAL - Page 2 Information contained herein is not a guaranty of future results, performance or cost savings.

3 Available Benchmarking and Best Practices Surveys Financial Excellence Finance Strategic IT Total Cost of Ownership (TCO) Responsive Supply Networks Superior Customer Value Supply Chain Planning Customer Contact Centers Financial Compliance Business Intelligence/ Analytics Transportation Sales Effectiveness Best People and Talent Centers of Excellence Warehouse Channel Human Capital Enterprise Data Business Network Transformation Trade Promotion Talent Organizational Change Food Services HR Shared Services Value Realization High Performing Assets CRM Strategy Operational Excellence Winning the ERP Marathon Enterprise Asset End-To-End Processes SRM/ Procurement AMR Terabyte Survey EH&S Compliance Enterprise Health Check Manufacturing Product and Service Leadership Order to Cash = Best Practice Surveys NPDI SAP CONFIDENTIAL - Page 3 Information contained herein is not a guaranty of future results, performance or cost savings.

4 Benchmarking with SAP is Unique Tailored for an Executive Audience Focus on key metrics Actionable information & improvement Concise, business focused document Aligns Business Process and Technology Best Practices Alignment results from SAP s extensive process experience KPIs link enabling best practices & technology Provides quantitative documentation for roadmap decisions Integrated with SAP s Value Lifecycle Manager tool Comprehensive Benchmarking Comparison By industry and company size Enables both Best in Industry and Best in Class comparisons SAP CONFIDENTIAL - Page 4 Information contained herein is not a guaranty of future results, performance or cost savings.

5 The Link Between KPIs, Best Practices and Enabling Technology What makes SAP Benchmarking Unique KPI achievement is linked to best practice adherence to assess business process maturity Results can be used to establish a technology roadmap to increase your business process maturity and realize quantifiable business value SAP CONFIDENTIAL - Page 5 Information contained herein is not a guaranty of future results, performance or cost savings.

6 Benchmarking Methodology and Study Deliverables 1 Company-Specific Report Detailed, confidential report comparing your performance to peers Gap to Q1 & Average 2 Intercompany/Global Benchmark Inter-divisional comparison to peers and each other Key Performance Indicators Best Practice Adoption 3 Business Process Health-check Executive-level summary of findings across business units and processes 4 Year-over-Year Analysis Comparison of current performance to peer and past performance 5 Business Transformation Study Study on leading SAP customers who realize higher value from SAP solutions SAP CONFIDENTIAL - Page 6 Information contained herein is not a guaranty of future results, performance or cost savings.

7 Participant Feedback Since participating in the Benchmarking and Best Practices program we can compare apples to apples. We know what each business process costs and we can go after technical improvements to reduce the costs. We don t want to just be better than our competition. We want to be the best forest product company in the world and a global leader among all industries. With the findings of the Benchmarking study, ASUG and SAP helped us identify opportunities that enable that vision. Mike Stoko, Assistant Director, SAP Global Operations and Value Capture, DuPont - Chris Van Liew, Director, IT Enterprise Systems SAP Support, Weyerhaeuser The problem with other benchmarking studies offered by analysts, for example, is that they provide a big book of data but not enough feedback about how to use it to boost business performance. ASUG is the first user group to offer benchmarking that truly helps companies become the best of the best, The quality of the benchmarking data and the team s ability to adapt this data to our actual situation and requirements was critical to the project being approved. The team was able to stay on point with relevant benchmarks and not just theoretical, qualitative measures. Rodney Masney, Global Director of IT Infrastructure Services, O-I - Michael Catterall, Director, Integration Solutions SAP CONFIDENTIAL - Page 7 Information contained herein is not a guaranty of future results, performance or cost savings.

8 Survey Registration and Completion Survey Registration Data Validation Analysis & Report Creation One-to- One session Register and complete survey at: usa/solutions/bench marking/index.epx Validate data provided in the survey Assess KPI and Best Practice Adoption Summarize key business pain points Present findings to process owner(s) 1 week post-survey submission 1-2 weeks post-data validation Key Stakeholders: Survey Participant Engagement Sponsor Business Process Owner(s) Process level IT Owners(s) Key Stakeholders: SAP Engagement Sponsor VE Team Member(s) VE Business Process Expert(s) SAP CONFIDENTIAL - Page 8 Information contained herein is not a guaranty of future results, performance or cost savings.

9 Benchmarking Code of Conduct SAP Benchmarking adheres to this Benchmarking Code of Conduct to: Guide benchmarking efforts Advance the professionalism and effectiveness of benchmarking Ensure the validity and confidentiality of data Protect the privacy of its participants SAP CONFIDENTIAL - Page 9 Information contained herein is not a guaranty of future results, performance or cost savings.

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