Arriva for your whole journey

Transcription

1 Arriva for your whole journey

2 What we do 2

3 The journey we aim to offer Predictable Efficient Enjoyable Connected Innovative 3

4 Some different perspectives Our business is here And our business is here 4

5 And some more Our business is here And our business is here 6

6 Innovation Killers Aging Infrastructure Consensus Waterfall Projects But What About Lack of Framework Variation 6

7 So Just Do It Safely Follow the Wins Light Architecture Solve a Problem Love Your Data Clear Guiding Strategy Integration Supply Chain Energy 8

8 A Balance Two Speeds of Change 8

9 Solve Real Problems

10 Problem Solution Customers cannot make decisions about their journey ahead of time Real time, intelligent mobility 11

11 MyJrny Platform MyJrny App / API, SDK Internet Access Toilet Ethernet Backbone Raspberry Pi 3 Occupancy Detector Seating Buffet Kitchen Air Quality Sensor Bluetooth Beacon People Counter Receiver Seating Serving Hatch Micro-switch People Counter People Counter Wireless sensors and Raspberry Pi microcomputer retrofit to Chiltern s WiFi enabled Silvertrain carriages 11

12 Personalised, richer and intelligent travel Richer, real time intelligent information for the customer For our customers and TOCs Implementation January June 2017 Challenge to develop new infrastructure on trains You plan to board the Chiltern Railways 06:55 from Birmingham to London Marylebone. This train is expected to depart on time from Platform 4 and seating is currently available in the rear carriage. The temperature in your carriage is a pleasant 20 c. Click here to view details for the rest of the train. 13

13 Love Your Data

14 Building Analytics Capability Offering the best services requires a deep understanding of sales & revenue and the levers available to control it. A comprehensive data set enhances our ability to better identify opportunities and mitigate risks. The Challenge Access to revenue data is limited to few people Data volumes are massive requiring great processing power A variety of internal and external data sources Our Approach Surface revenue data Cloud-based application to scale large data processing Uncover extended use cases for the same dataset such as ticket office opening hours Extend the platform by integrating new data sources across Sales, Operations, Safety and Customer Experience 9

15 Building Analytics Capability Over 3.2 billion records available for analysis Data extracted daily from Lennon Suite of standard dashboards / reports provided for regular use Ability to do ad-hoc analytics unlocked Earnings for 4 Arriva TOCs with Data Governance implemented for segregation of sensitive data Sales available for of all UK Run-time performance between 5-15 secs for most reports, even on Billions of records 2 month project using Agile delivery methodology 47% cheaper than replicating an existing bespoke solution for ATW / Chiltern / Central Teams with significantly more data (24 vs 5 periods) Data available for 24 periods and 400 days at the start. Will grow with time 10

16 Digital integration

17 Enable Integrated Journeys Right now Urban and inter-urban bus services Metro line Bicycle / bike sharing Taxi Park & ride Walking To follow Regional and local trains Ferries Private cars Car pooling 15

18 Enable Integrated Journeys Pick origin and destination See transport modes and durations 16

19 Enable Integrated Journeys Provide intermodal A-to-B journeys Strengthen customer relationship Understand mobility patterns 14

20 Launch new services

21 Gain practical experience in the operation of flexible services

22 The technology A Customer B System 1. Process request 2. Match journeys 1. Request journey via smartphone 2. Choose pick-up and drop-off point, number of passengers, special requests 3. Send binding offer 4. Adjust routing and display new route to driver 3. Receive binding offer and confirm it 4. Get confirmation, info about the ride and further instructions 18

23 This is truly what the future of transport looks like I was seriously considering getting back in my car before the service came on board It gives me the flexibility I don t get from other public transport 19

24 22 Digitalising Our Infrastructure + Agile Customer Focus = Limitless Opportunity

25 25 Arriva for your whole journey

26 23 Questions