IBM Business Consulting Services. Providing excellence and delivering value in Oracle, PeopleSoft and J.D. Edwards applications services

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1 IBM Business Consulting Services Providing excellence and delivering value in Oracle, PeopleSoft and J.D. Edwards applications services

2 Now is a critical time for your organization. Like countless others, you contend with multiple business issues, including continuously shifting market forces, rigorous competition, unrelenting financial pressure, unpredictable threats and strict compliance requirements. Chances are, your company is at a crossroads. You need to address tough business challenges and find new opportunities for growth and differentiation. IBM Business Consulting Services excels at revealing and capitalizing on such opportunities. We can provide innovative thinking and capabilities, a wealth of business process and industry expertise, and real-world experience to help you tackle today s complex issues. Enterprise software solutions, such as enterprise resource planning (ERP), financial management, human capital management, and customer relationship management applications, are allowing companies to align business and information technology (IT) strategies, boost sales, enhance customer service, manage their human capital assets, improve internal communication and forge new alliances with trading partners all while reducing costs. But because applications need to be tightly integrated with existing systems, companies typically require technical expertise to implement and maintain them. In today s economy, few organizations can spare the resources to optimize applications based on their individual environment. On the other hand, no organization can afford to waste the opportunities afforded by evolving enterprise solutions. The overall IBM engagement can be characterized as a strong and strategic partnership between Lufthansa and IBM. Today, if I m in my team meetings there s hardly can be seen a difference between somebody from IBM and somebody from Lufthansa because the IBM resources are so dedicated to our own cause. Michael Erfert General Manager, Customer Relationship Management, Lufthansa More and more enterprises, large and small, are choosing to entrust the implementation and management of their Oracle solutions to IBM Business Consulting Services. As a one-source trusted business advisor, we offer a distinctive blend of best-in-class

3 business and technology acumen, wellestablished IT leadership, advanced analytics and research capabilities, in addition to IBM s global reach and stability. These capabilities, supported with a practice of thousands of skilled Oracle consultants, are helping Oracle, PeopleSoft and J.D. Edwards clients in every industry and around the globe achieve their tactical and strategic objectives in a way that affords greater value, lower costs and faster returns all while mitigating risk and being held accountable for delivering anticipated results. Oracle acquisition of PeopleSoft: An opportunity for your company For existing Oracle, PeopleSoft or J.D. Edwards customers, it has been a turbulent time. Oracle s acquisition of PeopleSoft has caused many customers to question their application strategy and how to best leverage their investment in their current product suite. There are many options for you going forward, but deciding which option is best for your particular business can be daunting. Our Oracle consultants can help you sort through your options based on strategic business benefits to your company, your current and planned application investments, your supporting technology, your functional needs and other important factors. Ensuring our clients have the most upto-date information on Oracle s future product plans, coupled with our unique insight and perspective relative to your specific needs and objectives, is a top IBM priority. As an award-winning Oracle Certified Advantage Partner and valued alliance partner, IBM will also be a significant contributor to the development and roll-out of upgrades and Oracle s Project Fusion product releases. The more unique things about them (IBM) that I ve found, particularly with the functional side, is that these are people that did a registrar job at a university before, or they were an instructor before, or they were, you know, they know what you have to do on a day-to-day business process. The technical consultants, besides being very knowledgeable with the technical part of the software, I found them to be very interested in what your business process was. You felt that they understood what you wanted before they went into the back room to take care of it, so it was a very good relationship. Joan Woosley Director of Admissions/ University Registrar, California State University LA

4 IBM Business Consulting Services: virtually unmatched consulting capabilities IBM Business Consulting Services key service offerings are designed to be applicable across all industries: Application Innovation Services provides custom application development and systems integration skills to help businesses support innovation and expand into new markets. Application Management Services helps enable the enhancement, maintenance, support, migration and hosting of existing computer applications, and the rapid development of new ones. Business Transformation Outsourcing helps enable an enterprise to outsource and transform its non-core operations including finance and accounting, customer relationship management, procurement and/or human resources to IBM. Customer Relationship Management helps companies reduce the costs associated with marketing, sales and service, while improving customer loyalty and satisfaction in the face of increasing customer demands. Financial Management assists businesses in transforming their finance and accounting processes in various areas to reduce costs, manage risk, increase shareholder value and bolster profits through more effective financial management. Human Capital Management offers one-stop services for assessing the overall impact and effectiveness of a business s human resource organization from strategy and structure to processes, services and systems - and implementing the recommended changes. Strategy and Change helps companies frame business and industry opportunities and develop strategies to leverage more value from their IT infrastructure, make strategic profit improvements, and achieve business transformation. Supply Chain Management combines IBM capabilities and experience in supply chain planning, procurement, product lifecycle management, operations, ERP and logistics to help improve supply chain efficiency. I would certainly recommend IBM to anyone considering implementing a PeopleSoft solution, primarily because they re interested in finding a business solution for you. They re not just interested in implementing a system. They have a tremendous amount of depth of experience and people that they can help us or can help you avoid some of the pitfalls. If you haven t done it before, then you definitely need an experienced partner someone who is business-focused, someone who s experienced and, frankly, has a good track record for implementation and service. Those are the reasons I would recommend IBM. Toni Garro Vice President, Human Resources, AstraZeneca Canada

5 Leading the industry in Oracle Application Services Our Oracle practice has an established reputation as a global leader in providing Oracle services. By successfully blending our industry, business-process and technology expertise, we can provide a compelling value proposition to our Oracle, PeopleSoft and J.D. Edwards clients. Key differentiators of our Oracle practice include the following: A long-standing and strong Oracle Alliance: IBM Business Consulting Services has been an Oracle Certified Advantage Partner since 1986, reserved for partners who have consistently demonstrated the highest level of competency and commitment to Oracle. The largest and most experienced Oracle practice: We employ thousands of skilled Oracle staff around the world, with an average of seven years of Oracle, PeopleSoft and J.D. Edwards experience. An award winning alliance: IBM Business Consulting Services has won numerous recent awards from Oracle, including the Oracle 2004 North American Applications Partner of the Year Award. In addition, IBM was the first and only partner to win the PeopleSoft Award of Excellence. The broadest base of successful engagements: IBM Business Consulting Services has teamed with Oracle for twenty years and has a proven track record with more than 500 Oracle and 2,000 PeopleSoft/J.D. Edwards engagements. High ratings from IT analysts: IDC ranks IBM BCS as the top worldwide Systems Integrator for both Oracle and PeopleSoft/J.D. Edwards for Gartner has positioned IBM BCS in the Leader Quadrant in the 2005 Magic Quadrant for North American ERP Service Providers. A leader in solutions development and implementation accelerators: IBM Business Consulting Services is committed to developing leading, industry-based methods, tools and templates to accelerate implementation and optimize return on investment. IBM s relationship with Oracle spans more than three decades. With over 6,000 joint clients, the Oracle-IBM alliance is a highly valued relationship for both companies. Our alliance goes beyond implementation support and product maintenance. IBM server platforms are also designed to integrate seamlessly and deliver world-class performance with Oracle, PeopleSoft and J.D. Edwards solutions, thereby helping to achieve the desired result of increased reliability and availability, as well as enhanced security features, all of which your enterprise needs to compete in today s on demand business environment.

6 I believe our experience with IBM has been exceptional. It could be easily described as the IBM people embracing our culture. And absolutely, it was important and helpful to have IBM s Center of Excellence for bio-pharma-in-a-box actually in our backyard. David Hall Chief Financial Officer, Angiotech Proven tools and methodologies: More value, faster results, less risk Our ERP methodology is a combination of leading practices and proven methods derived from our years of consulting experience around the Oracle, PeopleSoft and J.D. Edwards applications. Taking into consideration the application architecture and development tools of the applications, the methodology provides approaches to help accelerate the overall implementation schedule while effectively managing risk. Below are the key benefits of the methodology: Leverages a consistent approach to the application engagement management and project delivery allowing our people to be more productive. Uses the business configuration model and associated development tools in each application for rapid development of reports, customizations, interfaces and conversions. Employs interactive business modeling workshops to expose users to the system, validate system processes and configuration through prototyping, and secure early buy-in to the design.

7 Emphasizes business process reengineering around the packageenabled practices within these application, thereby encouraging a vanilla implementation to reduce ongoing maintenance and upgrade costs. Engages user experts from the business during key aspects of the project to attain buy-in, ownership and knowledge transfer. Helps increase project efficiencies by integrating accelerators and selected tools into each phase of the methodology; this includes templates and practice aids to address key issue areas such as: reporting, security, and technical infrastructure. Provides accurate and consistent advice to our clients by using a single firm wide content source. Consulting and systems integration services Our practice for Oracle excels at advising clients on the future of the enterprise applications space, creating tailored product road maps, and implementing a business solution that is right for your company. Whether your company is implementing a whole new package or integrating a new module with your existing product footprint, we have the experience, tools, and accelerators needed to help you achieve a successful project outcome with realized business benefits. Service delivery capabilities Vision IBM Application Management Services IBM Application Management Services for Oracle, PeopleSoft or J.D. Edwards can provide the skills, expertise, processes and methodologies necessary for ongoing management, maintenance and support of your applications. We can help clients build a stable application environment and implement processes with defined service levels that are designed to better predict the costs associated with your applications. Our services can optimize return on investment through cost reduction and redeployment of scarce resources to mission-critical functions. Define the solution define the operating objectives, the strategy to achieve them, and the business case to justify them Transformed to Implement the solution leverage existing solutions and tools that rapidly drive toward objectives Value Manage the solution measure the business and institute continuous improvement practices for the new operating Program management, methodology, tools, accelerators, industry focus, benchmarks, and process best practices

8 Our global implementation partner for this (HR) project was IBM. IBM had really talented resources that helped us both locally and globally. One of the things I really appreciated about this project and our relationship with IBM was the fact that we had co-team leads for each of the key aspects of the implementation via change management, via the various modules of the technology. We had, I felt, very good partnerships on all those fronts with IBM. People just had the right attitude in working this client and consultant relationship. Dave Papritz Group Senior Vice President, LaSalle Bank (a subsidiary of ABN Amro Bank N.V.) IBM Applications on Demand IBM s industry-leading Applications on Demand services provide access to critical skills for the hosting of Oracle and PeopleSoft applications and are priced to deliver significant savings with a variable cost structure that can enable the reallocation of resources you can deploy to support the growth of your business. IBM gives you the option of a hosted full service or hosted onsite approach to manage your applications while you maintain visibility and control. As we have moved into the drug discovery and development phase of our business, we needed to establish a comprehensive, scalable, and secure data centre capable of addressing Xenon s existing and future business needs. The solution delivered by Oracle and IBM is meeting those needs. We believe Oracle is a leader in providing comprehensive technology solutions for the life sciences industry. IBM s consulting expertise and rapid implementation toolset assured us that we would be able to implement the E-Business Suite within our tight timelines. David Heidt Controller, Xenon Genetics, Inc. Upgrade Services for Oracle, PeopleSoft, and J.D. Edwards Many existing customers of Oracle, PeopleSoft, and J.D. Edwards are interested in getting more functionality, taking advantage of new technology, redesigning key business processes or integrating their applications, but don t know where to start. These customers want to upgrade rapidly and smoothly to limit business disruption and cost. IBM Business Consulting Services offers rapid upgrade services to help achieve your goals. We provide several upgrade paths based on your needs

9 from technical, functional or strategic. IBM has years of experience performing upgrades across all the major ERP packages and IBM understands what it takes to make the pieces fit together. Our upgrade methodology takes your technical infrastructure, business processes, and applications into account to tailor the change/project management approach for the upgrade. Offering a broad global presence, IBM maintains consulting operations with more than 20 solution development, delivery and competency centers around the world, each leveraging the robust infrastructure, network reliability and data security features that companies have come to expect from IBM. Our broad Oracle services have the following components: Application design and development Configuration and prototyping Discover the difference with IBM With more than 60,000 consultants in 160 countries, IBM Business Consulting Services, is one of the world s largest consulting organizations. We help transform the businesses of our clients who want to be leaders in their industries. We have well-researched points of view around industry and business trends, and assist enterprises in effecting change by integrating strategy, process, technology and operations. To every client engagement, we bring: Global scale and delivery capabilities Integrated services from strategy through implementation and operation Deep industry expertise and knowledge of business processes Testing Support and maintenance. Strategic alliances and practical experience with leading technology vendors

10 Ongoing investments in innovative solutions, staff development and intellectual capital. IBM Business Consulting Services supports the entire suite of Oracle application offerings from strategy through implementation and ongoing operations. This enables enterprises with Oracle, PeopleSoft and J.D. Edwards applications to leverage our expertise in the various areas of their organization, from numerous vantage points, to address both current and future requirements. Specifically, our services address: Enterprise resource planning Oracle industry solutions Supply chain management solutions Customer relationship management solutions Supplier relationship management solutions Product lifecycle management solutions Oracle optimization services Organizational design and change management Education and training Application management services for Oracle, PeopleSoft and J.D. Edwards For more information For more information on IBM Business Consulting Services, please contact your IBM sales representative, or visit: ibm.com/bcs To learn more about how we can help you with our Oracle, PeopleSoft and J.D. Edwards applications please visit: ibm.com/bcs/oracle Financial management solutions Human resource solutions Hosting services for Oracle, PeopleSoft and J.D. Edwards applications

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