Chargemaster Fundamentals for a Solid Revenue Cycle Foundation. November 7, 2012 John Behn

Transcription

1 Chargemaster Fundamentals for a Solid Revenue Cycle Foundation Understanding the Importance, Purpose and Function of your Charge Data Master November 7, 2012 John Behn National Rural Health Resource Center Rural Hospital Performance Improvement (RHPI) Project

2 Executive Summary Chargemaster Front End Back End 2

3 Chargemaster Role The Chargemaster is the communication mechanism between your facility and the payors All services must be conveyed using the most appropriate 5 character procedure code, either numeric CPT or alphanumeric HCPCS, linked to the appropriate Revenue Code for the service billed. Compliant, accurate and complete billing and reimbursement is dependent on the chargemaster CPT or HCPCS YOU THE PAYOR 3

4 Objective Review the components of the chargemaster Understand the individual components and the role of subcategories within the chargemaster Examine the chargemaster s impact on billing, reimbursement and compliance Outline a process of checks, balances and continuous auditing to ensure a healthy compliant chargemaster 4

5 Code Sets Required for Facility Billing Code Set Identify Maintained By CPT Procedures, Services, Drugs, Combo Procedures, Services and supplies AMA HCPCS Procedures, Services, Combo Procedures, Services and supply Combinations, Supplies, Drugs CMS Revenue Code Location, Provider, or Type of CPT, HCPCS NUBC ICD Diagnosis Accidents, Illnesses, Injuries, Conditions, or circumstances describing any of these WHO Modifiers Additional Information regarding CPT and HCPCS AMA/CMS 5

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7 Chargemaster components Item Number Item Description Revenue Code Facility assigned mnemonic that is unique to one service line item Text Description of the CPT/HCPCS, truncated to the character requirement of the CDM while retaining all pertinent information from the CPT/HCPCS description 3 digit code categorizing the service performed. All CPTs/HCPCS are designated into Revenue Code categories CPT / HCPCS 5 digit number or alpha-numeric code that describes in detail the service provided. CPTS and HCPCS are divided into limiting categories by product, type of service or body part examined. Charge Amount Fee assigned to service line item Alternate CPT / HCPCS Department GL Number Some CPTs and HCPCS overlap, and payors can determine which code is required for processing. Alternate CPT/HCPCS fields allow for one item number to be designated by payor to multiple code selections Numeric designation of servicing or expense area within the facility Numeric designation identifying the department within the General Ledger for accounting purposes

8 CPT and HCPCS Procedure Codes CPT HCPCS Current Procedural Terminology, also called, Level I HCPCS Healthcare Common Procedure Coding System Assigns 5 digit numeric or alpha-numeric code identifying the service provided Assigns 5 character alphanumeric code identifying service or material (procedure, drug, supply, supply with procedure combination) Developed and maintained by the AMA Developed and maintained by CMS 8

9 CPT Divided into subcategories of service type and body part reviewed or treated Code Range Description Code Range Description 0001F-7025F Category II Codes Intersex Surgery 0019T-0261T Category III Codes Female Genital System Anesthesia Maternity Care/Delivery General Surgery Endocrine System Integumentary System Nervous System Musculoskeletal System Eye and Ocular Adnexa Respiratory System Auditory System Cardiovascular System Operating Microscope Hemic/Lymphatic Radiology Mediastinum Pathology and Laboratory Digestive Medicine Urinary System Evaluation and Management Male Genital System 9

10 HCPCS Divided into subcategories indicating service or material provided Code Range A4206-A8004 A9150-A9999 B4034-B9999 C1300-C9899 E0100-E8002 G0008-G9147 H0001-H2037 J0120-J8999 J9000-J9999 K0001-K0899 L0112-L4631 L5000-L9900 M0064-M0301 P2028-P9615 Q0035-Q9968 R0070-R0076 S0012-S9999 T1000-T5999 V2020-V2799 V5008-V5364 A0021-A0999 Description Medical and Surgical Supplies Administrative, Misc., Investigational Enteral and Parenteral Therapy Outpatient PPS Durable Medical Equipment Procedures/Professional Services (Temporary) Alcohol and Drug Abuse Treatment Services Drugs Administered Other Than Oral Method Chemotherapy Drugs Temporary Codes Orthotic Procedures Prosthetic Procedures Medical Services Pathology And Laboratory Services Q Codes (Temporary) Diagnostic Radiology Services Temporary National Codes (Non-Medicare) National T Codes Vision Services Hearing Services Transportation Services Including Ambulance 10

11 CPT and HCPCS Selection and Maintenance The chargemaster must maintain all CPTs and HCPCS used within the facility, and provide accurate differentiation between codes for proper identification Example: 22 CPT codes representing upper GI endoscopy from esophagus to jejunum Upper gastrointestinal endoscopy including esophagus, stomach, and either the duodenum and/or jejunum as appropriate; with removal of foreign body Upper gastrointestinal endoscopy including esophagus, stomach, and either the duodenum and/or jejunum as appropriate; with removal of tumor(s), polyp(s), or other lesion(s) by hot biopsy forceps or bipolar cautery Upper gastrointestinal endoscopy including esophagus, stomach, and either the duodenum and/or jejunum as appropriate; with removal of tumor(s), polyp(s), or other lesion(s) by snare technique Upper gastrointestinal endoscopy including esophagus, stomach, and either the duodenum and/or jejunum as appropriate; with ablation of tumor(s), polyp(s), or other lesion(s) not amenable to removal by hot biopsy forceps, bipolar cautery or snare technique Upper gastrointestinal endoscopy including esophagus, stomach, and either the duodenum and/or jejunum as appropriate; with endoscopic ultrasound examination, including the esophagus, stomach, and either the duodenum and/or jejunum as appropriate 11

12 Closed Treatment Fractured Toe Closed treatment of calcaneal fracture; with manipulation Closed treatment of calcaneal fracture; without manipulation Closed treatment of talus fracture; with manipulation Closed treatment of talus fracture; without manipulation Closed treatment of metatarsal fracture; without manipulation, each Percutaneous skeletal fixation of calcaneal fracture, with manipulation Percutaneous skeletal fixation of talus fracture, with manipulation Treatment of tarsal bone fracture (except talus and calcaneus); without manipulation, each Treatment of tarsal bone fracture (except talus and calcaneus); with manipulation, each Percutaneous skeletal fixation of tarsal bone fracture (except talus and calcaneus), with manipulation, each Closed treatment of metatarsal fracture; with manipulation, each Percutaneous skeletal fixation of metatarsal fracture, with manipulation, each Closed treatment of fracture, phalanx or phalanges, other than great toe; with manipulation, each 12

13 Code Selection Departmental leadership, in conjunction with the BO and Medical records should identify all CPTS added into CDM CDM should be complete and accurate for services provided within any fiscal year No duplicate or redundant entries should be made All codes should be examined at least quarterly o Deleted codes o Utilization o Redundant code selection Codes with no utilization should be reviewed for possible inactivation o Coding o Business office/finance o Departmental leadership Maintain only what is currently used or likely to be used 13

14 Alternate CPT/HCPCS Code Selection Many CPT and HCPCS codes overlap Payors may require different codes to represent that same service or supply Alternate code options should be specific to one option, or payor Alternate code field should be named to ensure accurate and consistent assignment 14

15 Alternate CPT/HCPCS Code Selection Create claim logic to assign hierarchy, and only populate alternate codes that differ from main options o Payor Specific o CPT o HCPCS Alternate Codes should only be populated to identify a requirement that differs from the primary code selection 15

16 Alternate Code Maintenance Alternate codes should be reviewed at least quarterly for deletions and payor requirements o Departmental leadership o Coding o Business office 16

17 Revenue Codes Three digit codes which categorize the type of service or product delivered, describe where the service took place and/or who performed or is billing the service (professional or technical) All procedure codes billed in a hospital setting (UB or 837i 5010) must be paired with a revenue code Revenue code/procedure code pairing must make sense, must follow National Uniform Billing Committee guidelines, and must be acceptable to payors Revenue code HCPCS mismatches are automatic denials in many cases 17

18 Example Revenue Code Categories Revenue Code Revenue Category Pharmacy IV Supplies Oncology DME Equip Lab Diagnostic Radiology Therapeutic Radiology/ Chemo Nuclear Medicine Nuclear Medicine/ Radiopharmaceuticals CT Scan OR Services Anesthesia Blood Administration and Blood Products Other Imaging Services 18

19 Revenue Code Assignment - Why Proper Revenue Code assignments allow the payors to apply the correct reimbursement schedule UPPER GI ENDO REMOV TUM FORCP Hospital Professional Minor Surgery, Endoscopy Suite, ER RHC / FQHC Outpatient hospital, Endoscopy Suite ER Revenue Code 361, 750, , Medicare Reimbursement $ $ $ $

20 Revenue Code Assignment Requirements NUBC guidelines state the Revenue Code assignment should represent the most specific code available to identify: o o o the service performed where service was performed, and by whom Medicare guidelines require that the revenue code reflect the cost center where procedure costs are reported on the cost report 20

21 Revenue Code Assignment: UPPER GI ENDO REMOV TUM FORCP Outpatient Hospital Revenue Codes Available for Operating Room Services 360 General Operating Room Services Minor 361 Surgery 450 Emergency Room General Clinic General classification Clinic OB /GYN Clinic 982 Professional Revenue Codes Available for Professional fees 969 Other professional fee Professional fees Operating room Professional fees Emergency room Professional fees Outpatient services 515 Clinic Pediatric Clinic 983 Professional fees clinic 516 Clinic Urgent Care Clinic 521 RHC 517 Clinic Family Practice Clinic 520 FQHC 519 Clinic Other Clinic 750 Gastrointestinal (GI) Services General 21

22 Assigning Revenue Code Business Office receives request from departmental leadership to add a CPT/HCPCS to the chargemaster. All requests should, at a minimum, include: o Identification of servicing department o The servicing provider (Hospital vs. Professional) o The most appropriate revenue code associated with CPT/HCPCS requested o When addition is approved, assign unique item number relating to procedure code and revenue code 22

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24 Item Number The item number should be unique-no two line items may have the same item number If possible the item number should contain the department number followed by the CPT. HCPCS can be assigned numeric item numbers A unique item number is the only piece of CDM information necessary to tie all revenue and financial reports together 24

25 Item Number Ideally, the item number should represent both the department and the primary procedure code First 3 or 4 characters represent department number Next 5 represent primary procedure code (CPT or HCPCS) A uniform process of item number assignment allows for check and balance reviews in the Business Office process 25

26 Description The Item Description should contain the most pertinent information contained in the CPT/HCPCS explanation The descriptions should be uniform for all occurrences of one CPT/HCPCS within a chargemaster CDMs are character limiting usually under 40 characters, and complete code descriptions can be very long Proficiency in coding, or anatomy and physiology is necessary to accurately truncate long CPT descriptions to the most relevant information 26

27 Example 22 CPT codes representing upper GI endoscopy to jejunum Upper gastrointestinal endoscopy including esophagus, stomach, and either the duodenum and/or jejunum as appropriate; with removal of foreign body (147) Upper gastrointestinal endoscopy including esophagus, stomach, and either the duodenum and/or jejunum as appropriate; with removal of tumor(s), polyp(s), or other lesion(s) by hot biopsy forceps or bipolar cautery (215) Upper gastrointestinal endoscopy including esophagus, stomach, and either the duodenum and/or jejunum as appropriate; with removal of tumor(s), polyp(s), or other lesion(s) by snare technique (193) Upper gastrointestinal endoscopy including esophagus, stomach, and either the duodenum and/or jejunum as appropriate; with ablation of tumor(s), polyp(s), or other lesion(s) not amenable to removal by hot biopsy forceps, bipolar cautery or snare technique (257) Upper gastrointestinal endoscopy including esophagus, stomach, and either the duodenum and/or jejunum as appropriate; with endoscopic ultrasound examination, including the esophagus, stomach, and either the duodenum and/or jejunum as appropriate (247) 27

28 Vague or Incomplete Examples From CDMs Examined UPPER GI ENDOSCOPY o Description fits over 40 CPTs UP GI/ESOP/STOM/DUOD/JEJUN o Description fits 22 CPTS UP GI RMV TUM LES POLYP o Description fits 4 CPTs 28

29 Complete and Accurate Descriptions Upper gastrointestinal endoscopy including esophagus, stomach, and either the duodenum and/or jejunum as appropriate; with removal of foreign body o UPPER GI ENDO REMOV FORN BODY Upper gastrointestinal endoscopy including esophagus, stomach, and either the duodenum and/or jejunum as appropriate; with removal of tumor(s), polyp(s), or other lesion(s) by hot biopsy forceps or bipolar cautery o UPPER GI ENDO REMOV TUM FORCP Upper gastrointestinal endoscopy including esophagus, stomach, and either the duodenum and/or jejunum as appropriate; with removal of tumor(s), polyp(s), or other lesion(s) by snare technique o UPPER GI ENDO REMOV TUM SNAR 29

30 Why is Description important? Allows for quick and accurate code selection by the servicing provider Allows for check and balance at all levels of the Revenue Cycle o Providers gain understanding of documentation requirements o Coders can review and assess quickly if provided with proper naming conventions o Revenue posters can QA as they enter charges o If denied, follow up and appeals team can quickly validate services were billed appropriately o Customer service will have a more complete picture to respond to customer issues 30

31 Charge Amount Charge amount - the fee associated with the Code selection/revenue Code combination Fees should: o Be uniform for all modalities within a service line o Be defensible based on cost and community o Utilize a consistent multiplier, reasonable for the department o Take into consideration transparency in billing practices 31

32 Setting Charge Amount Determine the appropriate service component o Professional o Hospital o Alternate Fee Schedule Review all fee schedules and contracts that pertain to the service under consideration Compare that to the acceptable multiplier within the department, and to any information available for competitor pricing Assign fee Review all occurrences of the code within the service component in the CDM (pro to pro, tech to tech, etc.,) Update all for consistency 32

33 Summary Assigned CPTs should represent the most accurate code defining service performed Alternate codes should only be populated if they vary from the primary code activated for the item number. Where appropriate, they should identify the code required by the payor assigned to the dedicated alternate code Revenue code assignment should be the most appropriate code for the service as represented in the cost report Item Number should be unique to one line item in the chargemaster, ideally should contain the department and procedure information Item Descriptions should contain the most pertinent information to identify the service, distinguish from similar services and allow redundant QA processes Pricing should be fair, defensible and consistent throughout a department or service line 33

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35 Next presentation Best Practice Business Office Policies and Procedures Date: 11/14/2012 Time: 11:00 12:00 pm CT 35